PMG 422 - TEAM Culminating Project Milestone 1
Group D
Team Charter
Team Name Course
Group D PMG 422 Summer 2023
Project Name Duration
EverGreen Organization Training 4 weeks
Project
Our customer, EverGreen Organization, needs to train their mid-
level managers on project quality management.
Background
We will develop the training modules and conduct the training in-
house.
Mission Our goal is to develop a training plan which will allow project
management teams to understand the fundamentals of managing
And a project. They will also gain an understanding of quality issues
and how to recognize them prior to project completion.
Objectives
Team members will develop the training deck to share with the
customer and a plan to deliver the training.
Presentation slides or video describing the project quality
management process and the required information to actively
engage with clients and stakeholders.
With the right training, EverGreen will be able to implement quality
management principles to all of their projects and ensure
successful results.
Budget There is no determined budget required at this time.
And 04 team members will develop the basic training.
Resources The sponsor and management support is Mr. Christopher Glover
` Roles And Responsibilities
All Members Will be responsible for developing the content and
collaborating to ensure a well structured product is delivered.
Daniela Bedoya Will be responsible for organizing the meetings and sending
the invites.
Frank Garcia Will be responsible for compiling and submitting the
documentation produced for team review
Selima-Zahavah Will be responsible for adding visuals / animation to the
Samuel presentation
Veronica Lynch Will be responsible for submitting the final documents in the
CANVAS site
The decision-making process starts with the participation in
meetings and team communication. All members must attend and
Team actively participate in the team meetings. Furthermore, all
Operations members will be reached through the agreed upon methods of
communication whether that be email, text, or video meetings and
respond within a 24 hour time frame.
When a decision needs to be made as a group, all members must
cast their vote and / or express their opinion. The majority will be
the final decision maker.
Each individual or sub-group deliverable must be submitted for
review at least 48 hours before the due date in order to provide
the rest of the team time to review and make any necessary
changes.
If a team member can’t attend a meeting, they must notify the rest
of the team as soon as possible. Arrangements can be made to
reschedule the meeting to a more convenient time. Missing 2 or
more meetings will result in separation from the team.
All team members will be respectful of one another and do their
best to cultivate a culture of understanding, equality, and
Code Of inclusivity.
Ethics
Communication Considering that the team members are geographically
s separated, the team will communicate mainly via text message
or phone calls.
Meetings will be held via Google Meets or Zoom and information
will be shared via email
Scope Single presentation (15-20 slides) or audiovisual material (8-10
min video) explaining the basics of project quality management.
Potential risks which may arise stem from communication, and
coordination amongst team members. This may be due to not
Potential being notified of a meeting or expectation in time or a failure due
Risks to technology.
& To help mitigate this we have created multiple outlets of
communication in Canvas, text, and email. We have also used
Risk
this charter to help clearly communicate roles, deadlines, and
Mitigation
expectations for all deliverables.
Activities
Milestone 1
And
Milestones
Team charter 06/04/2023
Overview of project quality 06/04/2023
management
Milestone 2
Plan to develop the training 06/18/2023
material (paper)
Milestone 3
Introduction training session 06/26/2023
(presentation or video)
Team’s Dated Signatures
Team Member Date: June 3, 2023
Daniela Bedoya Daniela Bedoaya
Team Member Date June 3, 2023
Frank Garcia Frank Garcia
Team Member Date: June 4, 2023
Selima-Zahavah Samuel Selima-Zahavah Samuel
Team Member Date: Jun 4, 2023
Veronica Lynch Veronica Lynch
6 Key Attributes:
1. Effective questioning
2. Process Planning
3. Upper management support and commitment
4. Establishing a positive culture
5. Consistency
6. Thinking critically
The Role of Quality in Project Management
The question has risen of what project quality management and what and how it affects
a project. Before jumping into the answer let's define a couple key factors. Quality, if you
were to ask me what quality means to me it is the outcome of a product is it cheap or
high quality. It is important for many reasons and for many consumers it defines if they
will repurchase an item. According to Rose (2014) the “Project Management Institute
defines quality as the degree to which a set of inherent characteristics fulfill
requirements” (Rose, 2014 P.6). To deliver on the quality, it is important that the
customer specifies their needs for the products to achieve its desired outcome. “Quality
is a supplier's promise that their goods and service embody it” (Rose, 2014 p.3). To
achieve quality, there are some important roles within the project, a project manager,
and a program manager. Are they the same? No, they sound the same, but the roles
are quite different but equally important to the project. To put in short terms, one creates
and the other complies. Project managers deliver the project within the triple
constraints. They are focused on delivery and execution. Program managers create
clarity within the project. They get the policies and specifications from the project
manager. The role is to create clarity and the culture there is constant changes that
happen within projects. They are responsible to manage through the change and
ensure we are meeting the requirements of the projects. In a project clients specify their
needs and requirements to stakeholders, project managers. They work closely with
program managers to create a plan to achieve desired results within the triple
constraints and oversee the quality of the project.
The role of quality is to ensure performance of the project and to meet the objectives.
You ultimately want your end results to have satisfied customers or stakeholders based
on the quality and not the completion of the project. You do this by having several
activities embedded into the program’s life phases and comparing the performance of
the project to the project’s plan. Collecting specific data from the project and
documentation is the place to start. Gathering all the intimate details you will need to
better understand the program and what to measure exactly. Comparing that data to the
plan and being sure you are on track. If not on track providing the proper resources to
do so. Making sure that you as the program manager have team members responsible
for a specific entity of the project and its performance. When you assign this entity,
having a quality assurance plan to carefully document and manage all performance.
Along with that, is an audit, this is going to ensure all procedures and policies are being
followed. Scheduling either at random or on a schedule basis. Once the project is
completed, inspections of the work will be required to ensure its quality and
performance. If your project does in fact need room for improvement which is
considered as your “quality improvement”. In this phase you focus on your customer
satisfaction and competition, starting off just as you did from the beginning, with your
data collection. Shewhart introduced the disciplined approach to quality improvement.
This model’s cycle will help push you to your last step in your quality journey. It’s called
the plan-do-check-act cycle, its structured cycle will have beneficial effects on your
improvements. You will be able to determine its effectiveness for the project, and based
on your results you would either apply it system-wide. Or go back to the plan phases of
the cycle and go through it again until something is effective. This all will result in the
satisfaction of your customers, increase in competition, and enhance your reputation in
the industry.
References
● Rose, K.H. (2014) Project Quality Management, Second Edition: Why, What and
How (2nd Ed.) Fl: J Ross Publishing. ISBN: 13: 978-1-60427-102-7
● ProjecManager.com. Team Charter Template. Retrieved from:
https://www.projectmanager.com/templates/team-charter-template
