Republic of the Philippines

Department of Education
REGION X-NORTHERN MINDANAO
SCHOOLS DIVISION OF ILIGAN CITY
KALUBIHON HIGH SCHOOL
FOOD AND BEVERAGE SERVICES
Name: _________________________________________________________________ Yr/Level:_________
Directions: Read and analyze each item carefully. Choose the best answer and write the letter only in your
answer sheet.

1. You are a trainee of Food and Beverage Services NC II preparing for the assessment and reviewing
the proper way of serving beverage. When serving beverage, who will you serve first?

A. Senior citizen b. ladies c. professional d. gentlemen

2. How do you call an alcoholic drink made out of fermented grape juice?
A. Wine b. juice c. red wine d. white wine
3. What would you do if the guest pays using a credit card?
A. Just accept the credit card and process.
B. Say thank you to the guest for the credit card.
C. Accept and process the bills following the company’s guidelines.
D. Just say “thank you” and “goodbye”
4. First thing to do in the room service in telephone conversation
A. State room service dept. and greet the caller.
B. Answer the telephone on the first ring.
C. Repeat and confirm the order of the guest.
D. Thank and bid Goodbye.
5. Which skills a room service staff must have?
A. Ability to communicate
B. Imaginative
C. Artistic
D. Writer
6. The trolley/ tray should then be filled with one of the following:
A. Cabinet
B. Flower Vase/ Centerpiece
C. Shoebox
D. Soap
7. Which is not part in taking order of the guest?
A. Listen and write the order of the guest
B. Do the suggestive selling
C. Repeat the order and confirm for the finalization
D. Do the Cleaning
8. “Wear your best ……..” in greeting the customers.
A. Dress
B. Make-up
C. Smile
D. Hat
9. It means taking an extra step to help without being asked.
A. Good Service
B. Good customer relations
C. Good customer service
D. Good customers
10. Which of the following is not part in setting up the trays and trolley?
A. Put the flower vase/ center piece at the side of the trolley.
B. Put the salt and pepper at the side of the flower vase.
C. Place the bread plate and butter spreader.
D. Put the garbage below the trolley.
11. It is a large public meal or feast with main course and dessert.
A. Banquet B. Buffet C. Catering D. Restaurant
12. Which of the following parts of the body are going to use when pouring the wine?
A. Fingers B. Elbow C. Wrist D. Palm
13. One of your roles as a server is to assist customers with special needs. If your customer has a child
with 5 yrs. old which of the following will you offer?
A. Toys B. booster Seat C. Playmates D. Rides
14. It is a list of food and drink offered in an establishment during its operation and is arranged in a
particular
A. Menu B. Lyrics C. Bill D. Table Set-up
15. How will you take the orders from the guests in room service?
A. Suggest food available in the kitchen
B. Ask the guests preference of food she wants
C. Sells food available in the kitchen
D. Ask the guests preference of food she wants
16. Which of the following is the PROPER procedure in welcoming the guest?
A. Greet them and welcome them politely and with smile and ask if they will eat in your
restaurant.
B. Greet them according to the hour of the day and welcome them with smile by mentioning
the name of your restaurant.
C. Greet them according to the hour of the day and welcome them by mentoring their name
then introduce yourself politely and with a smile.
D. None of these.
17. What is the PROPER greeting and welcoming if the guest is not in a good mood?
A. Eye contact and smile. Greet them according to the hour of the day and tell something good
about your restaurant.
B. Smile with eye contact and greet and welcome them by saying your name and your
Restaurant.
C. Smile and bow your head. Greet them and welcome them and help them to carry his/her
Luggage.
D. None of the above.
18. Where is the position of the receptionist when he/she lay down the napkin of the guest?
A. left side of the guest C. right side of the guest
B. at the back of the guest D. at the front of the guest
19. In serving the pre-meal drink, in which position does the water should stand?
A. the right side of the guest C. the left side of the guest
B. at the front of the guest D. At the back of the guest
20. Which of the following are the waiter right things to prepare before taking orders?
A. ballpen order pad
B. trays, trolleys and ballpen
C. ballpen, waiters cork screw and note pad
D. ballpen, waiters cork screw and note pad

35 pcs.