GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

Total: 200 marks Time: 3 hours

• This paper consists of FIVE sections

• ALL sections are COMPULSORY
• Non-programmable calculators may be used
• The following is a guide to allocate your time for each section:

Section A Short questions 40 marks 20 minutes

Section B Mapwork and tour planning; foreign exchange 30 marks 40 minutes
Section C Attractions; cultural and heritage tourism; marketing 50 marks 45 minutes
Section D Tourism sectors; sustainable & responsible tourism 50 marks 45 minutes
Section E Domestic, regional & international tourism; 30 marks 30 minutes
communication & customer care

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

SECTION A – SHORT QUESTIONS

Question 1 - Multiple choice. Write down only the question number and letter of your
choice.

1.1) An example of self-catering accommodation is:

A) Game lodge
B) Chalet
C) Lodge
D) Hotel

1.2) Overseas students visit South Africa and they have a limited budget. Which is the best
accommodation for them?
A) 4-star hotel
B) Youth hostel
C) Villa
D) Upmarket guest house

1.3) What type of map would a tourist use to find their hotel?
A) Political map
B) Physical map
C) Road map
D) World map

1.4) Which of the following is NOT true? Tourism in South Africa can help to:
A) Contribute to economic growth
B) Reduce foreign income
C) Reduce poverty
D) Increase employment

1.5) South Africa’s luxury 5-star tourist train is called:
A) Shosholoza Meyl
B) Premiere Class trains
C) Blue Train
D) Gautrain

1.6) Examples of leisure attractions are:

A) Wilderness trails, Flamingo Casino and horse rides
B) Water sports, funfairs and music concerts
C) Bird watching, Argus Cycle Tour and the ICC in Durban
D) Midmar Mile, Suncoast Casino and river rafting

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

1.7) Which of the following is an example of an organisation in the public sector?

A) PRASA
B) Joe’s City Tours
C) A company offering safari drives
D) Flight Centre

1.8) Which of the following is an attraction in the Northern Cape?

A) Sun City
B) Robben Island
C) The Cango Caves
D) The Big Hole of Kimberley

1.9) Which of the following is NOT one of the “5 Ps” of marketing?

A) Product
B) Potential
C) Price
D) Promotion

1.10) Which of the following is a campaign designed to promote domestic tourism?

A) Mzansi Magic
B) Travel, bru
C) Sho’t Left
D) SA’s Got Magic (10)

Question 2 - Choose a term from the list below that best matches the description provided.
A term may be used just once, more than once or not at all.

outbound domestic tourist; regional tourist; inbound international tourist;

outbound international tourist

2.1) A person who travels from South Africa to Brazil.

2.2) Your friend travels from England to visit you in South Africa.
2.3) Becky lives in Gauteng and travels to Cape Town.
2.4) A person who travels from South Africa to China.
2.5) A person who travels from South Africa to Botswana. (5)

Question 3 – Name each of the following types of tourists:

3.1) Jamie goes to Thailand to have weight loss surgery.

3.2) Edwin wins an all-expenses paid holiday after he hits targets at work.
3.3) A high school takes the Grade 10s on a tour of Robben Island.
3.4) A Jewish family visits the Wailing Wall in Israel.
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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

3.5) Joshua travels to America to go white water rafting with his friends.
3.6) Jessica visits her aunt in England over the December holidays.
3.7) People who travel to take time out and relax.
3.8) Tourists who travel to visit national parks, hike and bird watch.
3.9) Andrew and his family visit Brazil to watch the Soccer World Cup.
3.10) Bettina travels to Vietnam to live in a small village and experience the lifestyle. (10)

Question 4 – Name a type of accommodation each of the following groups / people would
most likely be interested in and say why:

4.1) A wealthy family visiting South Africa from Australia staying at the sea for two weeks.
4.2) Eco-tourists visiting Kruger Park with a limited budget.
4.3) A business man attending meetings in Hong Kong.
4.4) A group of students travelling during their gap year after matric. (8)

Question 5 – For each group, say what type of transport they would most likely use:
5.1) A hockey team going on tour to a school in another province.
5.2) A couple on a two-week road trip around South Africa.
5.3) A family of four going from Johannesburg to Cape Town for the weekend for a funeral.
5.4) A newly engaged couple going to Mozambique and the surrounding islands.
5.5) A tour group travelling down the Amazon River.
5.6) A business man travelling from England to the U.S.A. for a week.
5.7) A very wealthy couple visiting various Greek islands on their honeymoon. (7)
Total Section A: (40)

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

SECTION B – MAPWORK AND TOUR PLANNING; FOREIGN

EXCHANGE
Question 6 – Study the map below and answer the questions that follow.

https://www.sa-venues.com/maps/atlas/mpu_province_att.gif

6.1) Jonah is a 26-year-old traveller from England. He is visiting South Africa as an eco- and
adventure tourist. Name 2 places he should visit in Mpumalanga during his stay. (2)
6.2) Which national highway leads to Durban? (1)
6.3) A family of four from Johannesburg is very interested in going fly fishing. Which town
should they stay in? (1)
6.4) Siphiwe is travelling from Bethal to Nelspruit. Give him directions, using only main routes. (3)
6.5) In what direction would you go if you were travelling from Piet Retief to Richards Bay? (1)
6.6) On the given line scale, 2cm = 80 km. Write this as a ratio scale in the form 1: ... (4)
6.7) Jordy is travelling to South Africa from Ireland. She wants to spend as much time as possible
relaxing and lying on beaches. Would you recommend that she visits the places on this
map? Explain your answer. (2)

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

Question 7 – Use the distance table below to answer the following questions

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7.1) Which two cities have the greatest distance between them? Calculate the distance. (2)
7.2) Godfrey wants to drive from Bloemfontein to Johannesburg and then to Nelspruit
two days later. Calculate the total distance of his road trip, if he returns using the same route. (4)
7.3) What is the closest town to Port Elizabeth? (1)
7.4) Danie leaves Johannesburg at 8:00 and travels at an average speed of 110 km/h
without stopping. At what time will he arrive in Nelspruit? (4)

Question 8 – Use the given currency table to answer the questions that follow.

http://www.x-rates.com/table/?from=ZAR&amount=1
8.1) The South African Rand is stronger than which currency/currencies? (1)
8.2) Bruce visits South Africa from Australia. He arrives with 600 Australian Dollars. How much
is this in
ZAR? (2)
8.3) Katy has been saving to visit Singapore or Malaysia. Which country would you
suggest she visits, based on the information in the table? Explain your answer. (2)

Total Section B: [30]

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

SECTION C – TOURISM ATTRACTIONS; CULTURAL AND

HERITAGE TOURISM; MARKETING
Question 9 – Answer the following questions based on the map of South Africa below.

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9.1) Name the national park found in province 8. (2)
9.2) Name the World Heritage Site found in province 5. (2)
9.3) Name the four provinces that have coastlines. (4)
9.4) Give the name and number of the province in which the Apartheid Museum is located. (2)
9.5) Susan is a sports tourist who travels the world taking part in major running events.
Which province would be of most interest to her? Explain your answer. (2)

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

Question 10 – Read the information below and answer the questions that follow.

Luigi and his family visited South Africa to watch England play the Springboks in a big rugby
match. They stayed in Johannesburg for two weeks, and then went to Durban for a week. While in
Johannesburg, they visited Gold Reef City and watched a concert at the FNB stadium in Soweto. They
also took a bicycle tour around Soweto and went bungee jumping at Orlando Towers. They took
a day trip from Johannesburg to visit Sterkfontein Caves in the Cradle of Humankind. On their last
Saturday in Johannesburg, they watched England play the Springboks at Ellis Park Stadium.

In Durban they visited a major marine park and spent a lot of time at the beach, surfing and
snorkelling. The family really enjoyed their holiday and plan to visit South Africa again in the
near future.

10.1) Identify the primary attraction in the case study. (1)

10.2) Name two natural attractions mentioned in the case study. (2)
10.3) What is the name of the major marine park the family visited in Durban? (2)
10.4) Using evidence from the case study, what two types of tourists could Luigi and his
family be labelled? (4)
10.5) Which two World Heritage Sites in the same province could the family have visited while
they were staying in Durban? (4)
10.6) The family has decided that the next time they visit, they want to visit cultural attractions
as they are very interested in the history and cultural diversity of the country. They will
travel to the North West province and to Cape Town. Suggest one major attraction you
have studied in each location that would be of interest to the family. Describe the
attractions and explain why they suit the requirements of the family. (6)
10.7) Which of the attractions mentioned in the case study could be used to market South
Africa as a destination for international tourists? Give a reason for you answer. (3)

Question 11

11.1) Imagine you are the owner of a food truck in Durban. Sales have not been good and you
realise that you need to market your truck to tourists in order to increase sales, so you
must do market research. Discuss how you will attempt to do this, by referencing the
“5 Ps of marketing”. (10)
11.2) Discuss the difference between products and services, giving examples in the tourism industry. (4)
11.3) Explain how marketing is different to advertising. (2)

SECTION D – TOURISM SECTORS; SUSTAINABLE AND

RESPONSIBLE TOURISM
Question 12 – Read the information on the following page and answer the questions
that follow.

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

Cape’s water crisis: Tourism sector continues to raise awareness

2017-07-27 18:00 - Kavitha Pillay

Cape Town - Tourism continues to rise in the Western Cape, boosting economic opportunities and
creating more jobs in the province. However, according to Western Cape Minister of Economic
Opportunities, Alan Winde, the drought currently affecting the province poses a threat. While the
province welcomes an increase in tourists, Winde adds that it is extremely vital for the tourism sector
to continue raising awareness around the Western Cape’s water shortage.
Winde says many tourist establishments have taken measures to reduce water demand - "such as
posting water saving messages in hotel rooms; placing buckets in showers; and requesting guests to
choose short showers over baths". He says that in some instances, hotels have removed plugs from
baths in an attempt to ensure that visitors save water by showering instead of taking a bath. “Research
has found that in developing countries, tourists use between three and eight times more water than
residents. We know that water is key for economic growth, and central to many tourism experiences.
This is why we need the tourism sector to partner with us to conserve water,” he says.

"We want to thank hotels that have embraced informing tourists about the water shortage and for
their green practices in their rooms," he says, adding "We really want to manage this (water shortage)
well going forward."
Adapted from: http://www.traveller24.com

12.1) Explain what is meant by the term ‘sustainable tourism’. (2)

12.2) What are the “three pillars” of sustainable and responsible tourism? (3)
12.3) Which of the “three pillars” is discussed in the article above? (1)
12.4) Explain why it is important for tourism businesses in Cape Town to encourage tourists
to conserve water. (3)
12.5) Identify two ways hotels have been contributing to sustainable tourism in Cape Town. (2)
12.6) Suggest three other ways hotels and tourists can conserve water in Cape Town. (6)
Question 13 - Read the following case study about Mapungubwe National Park.
Mapungubwe National Park is a national park in Limpopo Province. It is located about 15 km to the
NE of the Venetia Diamond Mine. It borders Botswana and Zimbabwe, and forms part of the Greater
Mapungubwe Trans frontier Conservation Area. It was established in 1995 and covers an area of over 28
000 hectares. It is governed by South African National Parks (SANParks). The park protects the historical
site of Mapungubwe Hill, which was the capital of the Kingdom of Mapungubwe, as well as the wildlife
and riverine forests along the Limpopo River. The Mapungubwe Hill was the site of a community dating
back to the Iron Age. Evidences have shown that it was a prosperous community. Archaeologists also
uncovered the famous golden rhino figurine from the site.

Mapungubwe National Park is renowned for its scenic landscape. Unique sandstone formations,
woodlands, riverine forest and baobab trees combine to give it a fascinating look. The area is home to a
wide variety of indigenous fauna and flora.

Threats:

The status of the park as part of the trans frontier conservation area is severely threatened by the
planned exploitation of coal reserves in the immediate vicinity of the reserve. An open-cast coal mine
and power plant are planned in the buffer zone of the national park, which threaten its natural and
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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

cultural value. In addition, the large amount of water required for the mining activities will impact the
ecology of a large part of the region.

Community impact:

SANParks initiated a Social Investment Programme for legacy projects within rural communities
bordering national parks. Funding for these projects is raised through a community fund charged on
all accommodation in national parks. A number of social investment projects are planned, such as the
building of an administration block at Dumisani High School and establishment of computer centres at
Masiza and Sindiswa high schools and other high schools around Mapungubwe National Park.

Adapted from: https://en.wikipedia.org/wiki/Mapungubwe_National_Park

13.1) Give a word/phrase from the passage that means the same as:
a) Flora that belongs to a particular area.
b) A large ecological region that spreads across borders.
c) The unwise overuse of a resource.
d) The organisation that makes decisions on how to improve and sustain the park. (4)
13.2) In which province is the park located? (1)
13.3) Suggest and briefly describe two job opportunities for the locals that the park could
provide. (4)
13.4) Discuss two possible disadvantages for the local community of tourism in the area. (4)
13.5) This park is situated in the Mapungubwe Cultural Landscape which was declared a World
Heritage Site in 2001. Provide three pieces of advice on responsible behaviour for
tourists planning on visiting the area. (6)
13.6) Name two types of tourists who may be interested in visiting the park. (2)
13.7) Discuss the threat to the area in a paragraph, including the following:
• Environmental impact
• Community impact
• Economic impact (6)
13.8) SANParks is an entity that forms part of the tourism structure of South Africa. Is it
part of the public or private sector? (2)
13.9) Explain the difference between the private and public tourism sectors. (4)

Total Section D: [50]

SECTION E – DOMESTIC, REGIONAL AND INTERNATIONAL

TOURISM; COMMUNICATION AND CUSTOMER CARE
Question 14 – Draw the internationally recognised symbols to represent the following:
14.1) Ladies toilet
14.2) No parking here
14.3) No entry
14.4) Hospital
14.5) Wheelchair access/disabled parking
14.6) No smoking
14.7) Food available (7)

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 GRADE 10 TRAVEL AND TOURISM NOVEMBER EXAM

Question 15 – Read the information below and answer the questions that follow.

Janice is a chef from Australia who is visiting South Africa to teach a cooking class. She e-mailed a
hotel in Johannesburg to make a booking. After 4 days she had received no response, so she phoned
the hotel. After being on hold for 12 minutes, a receptionist answered, “Yes?”
Janice said that she had sent an e-mail and the receptionist responded that she didn’t have time to
read e-mails. The receptionist then told Janice to hold again and she started talking to a friend in the
office. Janice decided to hang up and try a different hotel.

15.1) Explain what “non-verbal” communication is, using an example. (2)

15.2) Identify examples of poor customer service from the case study. (4)
15.3) What was the consequence of poor customer service in the story? (1)
15.4) Discuss three rules a business can apply to improve poor service delivery. (6)
15.5) Discuss three advantages of good customer service for a business. (6)
15.6) Discuss two advantages of good customer service for customers. (4)

Total section E: [30]

Grand total: [200]

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