MiCollab

Q Client Quick Reference Guide

About MiCollab Client Requirements
MiCollab Client is a software communications product integrated with To install and use the MiCollab Desktop Client, your computer must
the advanced call management features of MiVoice Business, meet the requirements listed in the following table.
MiVoice MX-One, MiVoice 5000, and MiVoice Office.
MiCollab Client converges the call control capabilities of Mitel Component Requirement
communications platforms with contact management, Dynamic CPU Dual Core, 1.6 GHz
Status, and collaboration to simplify and enhance real-time
communications. Disk Space 100 MB free hard disk space

You can access features from the following interfaces: RAM 2 GB Minimum (4 GB or more recommended)

• MiCollab Desktop Client NIC Full duplex, 10/100/1000 Mbps,

(100 Mbps full duplex recommended)
• MiCollab MAC Desktop Client
• MiCollab Web Portal Sound Card Full duplex
• MiCollab for Mobile for BlackBerry® , Android®, iPhone™ , and Operating Windows Vista® Business/Enterprise/Ultimate
Windows Client System SP2, 32-or 64-bit
• MiVoice for Skype® for Business Windows 7 Business/Enterprise/Ultimate
32- or 64-bit
Integrated applications Windows 8 Desktop mode only
The following Mitel applications interoperate with MiCollab Client: 32 or 64-bit

• MiCollab Audio, Web and Video Conferencing: Provides ac- Windows 10

cess to collaboration features such as real-time audio, video, and
Digital Media Windows Media® Player 6 or later
Web conferencing, annotation, desktop and application sharing,
Player
and file transfer from the MiCollab Desktop Client.
• MiCollab Unified Messaging™ (UM): Provides access to voice Microsoft .NET™ v4.0, v4.5
mail and FAX messages from the MiCollab Client interfaces. Framework
• MiVoice Border Gateway* and Remote Proxy*: Provides a se-
cure communications path for remote MiCollab Client users to MiCollab Client runs on the following thin clients:
the MiCollab Client Service.
* Supported for MiVoice Business systems only. • Citrix® XenApp® Client 6.0, 6.5, 7.5, or 7.6
• Remote Desktop Service v6.1*
Welcome e-mail message • VMware View 4.6, 5.0**, 5.1 or 5.5
* Softphone calls are not supported.
After your MiCollab Client account has been created, you may
** Video calls are not supported.
receive a welcome e-mail message that provides your MiCollab
Client login credentials, the URL to the Web Portal, and other Software installation
important MiCollab Client information. Retain this e-mail message in
a secure location for future reference. If you do not have permission to install software on your computer,
your system administrator will install the MiCollab Desktop Client for
If you are using the MiCollab for Mobile application or MiCollab MAC you.
Desktop Client, you will receive a separate deployment e-mail which
contains a link and the option to scan a QR code to deploy MiCollab
for Mobile to your mobile device. To install the Desktop Client:
Your system administrator may have configured the requirement for 1. Install the Microsoft .NET framework 4.5.
a PIN to be entered to download the MiCollab for Mobile client. Your 2. Browse to the Desktop Client software location, as specified in
system administrator will communicate this PIN separately from the the welcome e-mail message.
deployment e-mail. Consult your system administrator if you did not
receive this communication. 3. Download the software to your computer.
4. To start the installation, launch the
UnifedCommunicatorAdvanced.msi file.
MiCollab Desktop Client
5. Follow the instructions in the installation wizard to install the Mi-
The MiCollab Desktop Client is installed on your computer and
Collab Desktop Client.
provides full access to the MiCollab Client features that you are
licensed to use. Note: To enable MiCollab Desktop Client integration with Ignite,
choose Custom Install and then select MiCollab Client SDK in the
Custom Setup window.
QUICK REFERENCE GUIDE

6. Click Finish to complete the installation. • Manage Account: Provides a way to add contact information,
change password. upload a photo, and configure additional as-
Note: Refer to the welcome e-mail message when the Installation pects of your MiCollab Client account.
wizard prompts you to provide the MiCollab Client Service FQDN. • Manage Statuses: Allows you to create and delete Dynamic
Statuses and edit Dynamic Status elements such as call routing
Log In/Out and presence information. Modify how Video calls and Instant
Messages are handled.
Use the MiCollab Client credentials provided in the welcome e-mail
message to log in to the Desktop Client. • Console*: Provides access to attendant functions such as an-
swer, transfer, hold, and the ability to view and change another
1. Launch the MiCollab Desktop Client application. The Login dia- user's Dynamic Status.
log box appears. • Collaboration*: Provides access to audio, video, and Web con-
2. Type your Login ID and Password in the Login dialog box. ferencing, and related collaboration features.
3. Click Log in. • Import Contacts: Imports contacts to MiCollab Client from Goo-
gle®Contacts, Microsoft Outlook®, IBM® Lotus Notes®, or Sage®
4. Select Exit from the main menu to log out of the MiCollab Desktop Software ACT!® Personal Information Manager (PIM).
Client.
• Resynch Corporate Directory: Re-synchronize your MiCollab
Desktop Client directory with your corporate directory.
If "Connection Lost - Limited Functionality" is Displayed
• Other Main Menu items: About MiCollab Client, Send Problem
If you are logged into your MiCollab Client Desktop MiNET Softphone Report, Help and Exit commands.
and the client window displays "Connection Lost - Limited * Licensed feature.
Functionality", your connection with the MiCollab server is
temporarily down and you are limited to the following features: Dynamic Status
• Make, receive, and end calls with some feature limitations The Dynamic Status view indicates your current Dynamic Status and
• Place calls on hold and retrieve them presence settings. From the Dynamic Status view you can change
• Mute and un-mute calls your status, and configure Dynamic Status elements.
While your connection to the server is down, the Presence Views
information is out-of-date and you should ignore it. If you are a
Contact Center agent, the agent ID, path, call status, and ACD status The views in the MiCollab Desktop Client’s main window provide
are disabled (grayed out). You should disregard this information while access to MiCollab Client features.
connection to the MiCollab server is down because it is not being
updated. After the MiCollab server returns to service, the message Icon View and Features
"Connection Lost - Limited Functionality" is removed from your client
Contacts: Provides your list of corporate contacts,
window and full functionality is restored.
favorites and other contacts. Right-click a contact to
Operating modes access additional options.
Call History: Provides call histories for your dialed,
You can run the MiCollab Desktop Client in the following modes: received, and missed calls. Right-click a number to
• Normal: Provides an expanded interface with full access to all access additional options.
views and interface elements.
Active Calls: Provides the current status (idle, ringing,
• Compact: Provides a compact interface with access to search busy) for your phone lines.
and frequently-used features.
• Tray: Provides a status icon and condensed menu in the Win- Messages: Allows you to play, forward, and delete
dows system tray. voice mail messages and view fax messages.
For MAC desktop clients, you can set the Default Calling Mode:
ACD: Provides an interface for handling Automatic Call
• Audio: Outgoing calls are audio only with no video. Distribution (ACD) calls.
• Video: Outgoing calls are audio and video.
It is recommended that you set the default to Audio and then switch Launch Pad: Provides quick access to telephone
numbers, URLs, applications, and files on your
to Video when required. The Audio/Video call mode only applies to
computer.
your client and not the called party. For example, in an AWV
conference, you will not see the other party unless they have video
enabled as well. RSS window
Main menu Provides access to scrolling Rich site Summary (RSS) content such
as news headlines, excerpts from discussion forums, or corporate
The main menu on the MiCollab Desktop Client provides access to information. Also includes links to Web content and additional RSS
the following options: feeds.
• Configuration: Provides options to configure features such as
call notification, calendar integration, softphone settings, tele- Features
worker settings, and USB devices.
The MiCollab Desktop Client includes the following communication
management features and settings:

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• Presence management: Provides real-time telephony, video, MiCollab Web Portal
and chat/IM availability information for the contacts you are cur-
rently monitoring. The MiCollab Web Portal provides remote access to a subset of
• Contact management: Provides access to corporate contacts, MiCollab Client features.
and allows you to import and organize personal contacts. Right-
click any contact to access associated communication options Requirements
for that contact. To access the Web Portal, use a supported Web browser to navigate
• Call Notification: Provides call control capabilities from the Call to the URL provided in the welcome e-mail message.
window. The Call window displays contact presence information
and provides additional communication options. Component Requirement

Note: To display incoming call notifications until you answer a call Web browser Microsoft Internet Explorer (IE) 9.0, 10.0, 11.0
or the call is ended on MiCollab MAC Desktop Clients, in Settings Mozilla® Firefox® 41 or higher
> Notifications change the MiCollab Alert style to Alerts. Apple® Safari 9.0
Google Chrome™ 46 or higher
• Calendar integration: Provides automatic updates to your Dy-
namic Status based on your Google Calendar, Exchange, Microsoft Edge
Outlook, or Lotus Notes calendar entries.
• Chat Settings: Chat configuration options allow you to custom- Log In/Out
ize chat settings and alerts. The Chat dialog box provides access
to multi-party chat, emoticons, file transfer, and chat history Use the MiCollab Client credentials provided in the welcome e-mail
features. message to log in to the MiCollab Web Portal.
• Knowledge management: Provides indexing and search func- 1. Open a Web browser from your computer or mobile device.
tions to associate files and e-mail messages with your contacts. 2. Navigate to the URL provided in the welcome e-mail message
• PIM (Personal Information Manager) Integration: Select from you received. The Login page appears.
a list of supported PIM to be configured on MiCollab Client.
3. Type your Login ID and Password on the Login page.
• RSS (Rich Site Summary) Window: Enable RSS display and
select valid RSS URLs. 4. (Optional) To save your password for future logins, select the
• Teleworker: Define the Teleworker mode and parameters for Remember me option.
your MiCollab Desktop Client. 5. Click Log in.
• Softphone Settings: Enable and configure softphone related Note: If you are prompted to allow the use of additional data
parameters including microphone, speakers, alerts, call control
and video camera. storage, you must accept. Otherwise, your web client will not
function. In addition, your browser session must not be in private
Supported headsets browsing mode.
MiCollab Desktop Client supports accept, end, and mute call with
6. Click the Log Out link at the top of the page.
approved Plantronics 3.x SDK headsets, and approved Jabra
Connect desktop client headsets. Features
Refer to Plantronics and Jabra documentation for more information. The MiCollab Web Portal provides an intuitive interface with access
to the following features:
Best Practice for Dynamic Status configuration when your
Personal Ring Group contains an External Hot Desk • Dynamic Status: Displays your current status and allows you to
Extension and a mobile softphone change, add, edit, and delete Dynamic Statuses.
• OfficeLink: Allows you to place calls from the Web Portal using
For Dynamic Status, set your mobile phone for incoming calls and one of the devices configured for your MiCollab Client account.
ensure that the softphone is not selected. • Call History: Provides call history information for your missed,
received, and placed calls.
Configuring Dynamic Status
• Corporate Contacts and Contact Grouping: Provides a list of
1. Open MiCollab Client, click your name and then click Manage corporate contacts, a search function, and a way to view contact
statuses. details as well as grouping options to suit your needs.
2. In your Dynamic Status configuration, in the Send my calls to • Messages: Provides a list of your current voice mail and FAX
messages, and a way to download them to your device.
drop-down list, select My Ring Group and then select your mo-
bile phone (External Hot Desk DN) and other extensions such • Settings: Provides a way to edit your Dynamic Extensions, up-
date your password, and change your voice mail PIN.
as your desk phone and ensure that the Softphone extension
is not selected. Note: Chat and Chat Notifications is also supported on the
MiCollab Web Portal.
This configuration is performed to prevent an incoming call conflict
on your mobile device between your GSM cellular phone and
MiCollab softphone.
MiCollab for Mobile
MiCollab for Mobile is a mobile client application that provides
Dynamic Status as well as access to other MiCollab Client features.

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Requirements MiVoice for Skype for Business

To install and use the MiCollab for Mobile features and functions, MiVoice for Skype for Business is an application which provides
your mobile device must meet the following requirements: seamless integration of Mitel’s feature rich MiCollab Client
infrastructure with Skype for Business, Lync 2010 and 2013 clients.
Device Requirement

MiCollab for Mobile

Software installation and setup
BlackBerry® OS 10.2.2.x or later If you do not have permission to install software on your computer,
your system administrator will first install Skype for Business, Lync
Google™ Android™ OS 5.0 or later 2010 or 2013 then install MiVoice for Skype for Business for you.
Apple® iPhone OS v8.0, 8.1, 8.2, 8.3, 9.0 or later 1. Browse to MiVoice for Skype for Business software location, as
Windows Phone OS 8.0, 8.1, 8.2, 8.3 or later specified in the welcome e-mail message.
2. Download the software to your computer.
Note: 3. To start the installation, launch the
MitelMiVoiceForLync.msi file.
The MiCollab for Mobile Softphone is designed for use on mobile
4. Follow the instructions in the installation wizard to install the
phones. Although it can be installed on tablet devices, the user
interface is currently not designed for use on tablets. These devices client.
will be supported in an upcoming release. 5. Click Finish to complete the installation.
Note: Refer to the welcome e-mail message when the Installation
Installation wizard prompts you to provide the MiCollab Client Service FQDN.
1. Open the MiCollab for Mobile deployment e-mail on your device.
To log in / out of MiVoice for Skype for Business:
2. Navigate to the appropriate link to download the client to your
device. Use Skype for Business to sign in and out as MiVoice for Skype for
Note: If configured by your system administrator, you may be Business is integrated and will be launched automatically. Use the
credentials provided in the welcome e-mail message to log in if
required to enter a PIN to complete the download. Your system
prompted.
administrator sends this PIN separately from the deployment e-mail.
Features
3. Launch MiCollab for Mobile.
MiVoice for Skype for Business provides call functionality and
4. Enter your MiCollab Client credentials provided in the Welcome
integration to Skype for Business by offering:
e-mail.
• An integrated softphone
5. If required, enter the authorization code provided in the MiCollab
Client Deployment e-mail. • Deskphone control
• Voice integration and support of click to call with Microsoft ap-
Note: For installations with pre-MiCollab Release 7.0: To enter plications, Outlook, and various web browsers.
your Username and Password on a BB10 client, open the • Mid-call features (such as transfer, conference and handoff)
application and tab three times on the Mitel logo. A login page • Other features such as call forwarding, do-not-disturb and auto-
prompting for Server, Username, and Password appears. Enter your answer.
MiCollab Web Portal login credentials.
BluStar and MiCollab Client features
MiCollab for Mobile and Battery Saver Mode — Windows
Phone The MiCollab Client BluStar Features Quick Reference Guide
provides a summary of supported features for MiCollab Client and
To receive notification of chats, calls, and so forth while your BluStar client.
Windows Phone is in battery saver mode, add MiCollab for Mobile
to the list of applications that are allowed to run while battery saver The MiCollab Client Features Quick Reference Guide provides a
mode is active. summary of supported features for all MiCollab Clients.

For example to activate on Windows Phone 8.1:

1. Open Settings from the application list.
2. Select Battery Saver from the Settings list.
3. Slide left to switch to the Usage tab.
4. From the list of applications select MiCollab for Mobile.
5. Activate slider Allow app to run in the background and check
Allow this app to run in the background even when Battery
Saver is on.

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 QUICK REFERENCE GUIDE
If “Connection Lost - Limited Functionality” is
Displayed
If you are logged into your MiCollab Client Desktop MiNET Softphone
and the client window displays "Connection Lost - Limited
Functionality, your connection with the MiCollab server is temporarily
down and you are limited to the following features:
• Make, receive, and end calls with some feature limitations
• Place calls on hold and retrieve them
• Mute and un-mute calls.
While your connection to the server is down, the Presence
information is out of date and should be ignored. If you are a Contact
Center agent, the agent ID, path, call status, and ACD status are
disabled (grayed out). You should disregard this information while
connection to the MiCollab server is down because it is not being
updated.
After the MiCollab server returns to service, the message
“Connection Lost - Limited Functionality” is removed from your client
window and full functionality is restored.