Module 01

QHSE Management:
Principle and Practices
I Salute
YOU
Learning Points

01 Introduction to Workplace Safety

and Health

Quality Management at
a Glance 02
04 Analysis of OSH in the
Workplace

What is Environment?
03
BRAIN TEASER
IAMNOWHERE
What number comes next
in the following sequence?

2 4 8 10 20 _
Fasten your Seat Belt
Where do we start…..
The BIG PICTURE

7,500
People die due to unsafe and unhealthy
working conditions every day

5 – 7% Death Globally
6,500
1,000
Die from work related diseases
Die from Occupational Accidents
The Global OHS Statistics

37% of Lower Back Pain is attributed to occupation

2,000,000 work-related deaths per year.

386,000 deaths each year from exposure to

airborne particulates. 152,000 deaths per year from carcinogens
Sustainability in Action

People

Planet

Profit
What does an accident really cost?

Direct Costs
▪ Medical Treatment Cost
▪ Compensation

Indirect Costs
▪ Regulatory Penalty & Fine
▪ Reputational Damage
▪ Operational Loss
▪ Moral – Consequences
▪ Human Resources
▪ Legal

Indirect Costs = 2 to 20 times Direct Costs

 HAZARD is the
common Denominator
What is HAZARD?
Anything that has potential to cause harm
 Health & Safety Hazards

Biological Chemical

Physical
Psychological Ergonomical
…when using stairs

MIND YOUR STEP

 FIRE
SAFETY
Electrical Safety
Office Safety
Office Safety
On the Road
The Road
HAZARD?
Why Accidents?
 ……The Workers

Committed
Compliant Worker
Non Compliant Worker
Worker
Visible & Felt Leadership Competing Priorities
Incident

Poor Safety Culture OSH Compliance

Culture is KEY!

Culture eats Strategy for Breakfast

 Safety
+
Productivity
=
ROI

36
In Summary
The FACTS
• Continuing to do what you have
always done has gotten you to the
point you are at today.

• If you want to keep getting what you

are getting, keep doing what you are
doing.

• To move Workplace Safety to the next

level, you must do something different
Are YOU ready?
 Keys to Improving Workplace Safety

Take
Attitude
Take Safety Advantage of Avoid is
Seriously the Protection Carelessness Key
Available
Innovate …. Or
Break!
 Prepare for a digital-driven
future in resilient OSH Systems
 当灾难来袭时，准备时间已经过去
When disaster strikes, the time to prepare has passed
Concept of Quality Management
What is QUALITY?
 Fitness for intended use

Joseph M. Juran
Conformance to requirement

Philip Crosby
Aim at the need of the
customer - present and future

W. Edwards Deming
Quality means doing it right
when no one is looking

Henry Ford
“Degree to which a set of
inherent characteristics fulfils
requirement”.
Quality also means…..

Value for money

Customer Satisfaction

Customer Delight
Which is a better Quality?
Quality Determinants

More Security Without Defects

Easy to Use

Good Adaptable to
Performance Specific Need
……and when customers are unhappy
with a product or service, they can use
social media to broadcast their
displeasure
“If you do build a great experience,
customers tell each other about that.
Word of mouth is very powerful.”

Jeff Bezos
(Founder & CEO, Amazon)
……Quality is about customer satisfaction

Quality should always be Rather than by those

decided by the end user doing the actual work
Quality Management means what the organization does to:

1 2 3 4

Ensure that its Comply with any Enhance Achieve

products or services regulations customer continual
satisfy the customer's applicable to those satisfaction improvement of
quality requirements products or services. its performance
Needs for Quality Management

▪ Brand Image
▪ Time Overrun due to reworks
▪ Costs Overrun due to
Reworks
▪ Regulatory Penalty
▪ Integrity Message
▪ Safety Risk
▪ International Implication
Companies with highly developed quality cultures spend
an average of £238 million less annually fixing mistakes
thank companies with poorly developed ones
The 7 Quality
Management
Principles
How do we enhance
business performance?
The PEOPLE
▪ Engage the Team

▪ Communication is Key

▪ Globalize your Vision

▪ Train Smart and

Collaborate

▪ Continually monitor
business performance
improvement
System Approach is Key
What is ENVIRONMENT?
▪ The environment is surroundings in which an organization operates, including air,
water, land, natural resources, flora, fauna, humans and their interrelationships

▪ Humans interact with the environment constantly.

▪ The effect of this interaction affects the environment either positively or negatively
 Everyone Impacts the Environment

• General Trash/ Garbage • Compressed Air use

• Spent Oil / Grease/ Sludges • Electricity
• Welding Fumes • Natural Gas / Fuels
• Waste Paint & Solvents • Wastewater Discharge
• Fume / Smoke Exhaust • Storm Water runoff
• Paint Spray Emissions • Storage Tanks
• Vehicle wash water • Contaminated land
Environmental Management

Flood
Water Waste

Noise
Energy Consumption Spill
 Environmental aspects are elements of
an organization’s activities or products
Environmental or services that interacts or can interact
with the environment
Aspects
 Environmental Impact is the change to
the environment, whether adverse or
beneficial, wholly or partially resulting
from an organization’s environmental
Environmental aspects
Impacts
Environmental Aspect and Impact Identification

Operation
Aspects
Vehicular Activities
Impact
Vehicle Exhaust
Emission Air Pollution
Fuel Consumption Depletion of
Fuel or engine oil Natural Resource
spillage Land or water
pollution
Environmental Impact

Environmental Environmental
Aspect Impact
Environmental Impact is the change to
the environment, whether adverse or
beneficial, wholly or partially resulting Land Pollution/
from an organization’s environmental Waste
Depletion of
aspects Generation
natural resources

Energy Depletion of
Consumption natural resources
Environmental Aspects and Impacts

Cause
Aspect Effect
Impact

The relationship between aspect and impact is simply “cause and effect”
Environmental Aspect and Impact Identification

Operation
Aspects
Vehicular Activities
Impact
Vehicle Exhaust
Emission Air Pollution
Fuel Consumption Depletion of
Fuel or engine oil Natural Resource
spillage Land or water
pollution
Activity / Aspect / Impact

An Environmental Aspect refers to an element of our activities, products or services which

can have a beneficial or adverse impact on the environment (i.e., it is the cause of an impact
such as an emission).

A Significant Impact refers to the change which takes place in the environment as a result
of the aspect (i.e., it is the effect of an emission such as the contamination of water).
Activities, Aspects and Impacts

Activity Aspects Impacts

Use Consumption Depletion

of of of
computer electricity energy
resources
Class Activity

Can you identify any environmental aspect and impact that pertains to
your operation?

S/N Activity Aspect Impact

1.

2.

3.
Environmental Management System (EMS)

Environmental Management System is part of the management system

used to manage environmental aspects, fulfil compliance obligations
and address risks and opportunities

It focuses on:

❑Environmental Protection

❑Compliance with regulatory and legal obligations

❑Continual Improvement
What is EMS about?

▪ MINIMIZE Environmental Impacts

▪ COMPLY with Regulations

E=MC2
▪ CONSERVE Natural Resources

Environmental Policy = Minimize * Comply * Conserve

Benefits of Environmental Management System
▪ Risk Based Thinking
▪ High Level Structure
The goal is…….

“One for All –

All for One!”
We Landed Safely
Quality is when the customer
returns and the product does
not

…..Treat the Customer as if

you are that Customer and
our Business Performance is
enhanced