Scribd
Upload
141 views2 pages

Butler Script for Guest Arrival

The document is a script for a hotel butler/valet that outlines interactions with a guest upon their arrival at the hotel. It includes welcoming the guest, assisting them with check-in, escorting them to their room, explaining room amenities and facilities, unpacking the guest's clothes, and offering further assistance before leaving. The butler's role is to greet the guest, help with luggage, give information about hotel services, familiarize the guest with their room and amenities, and ensure the guest has everything they need for a comfortable stay.

Uploaded by

VIRREY, RUELYN C.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
141 views2 pages

Butler Script for Guest Arrival

The document is a script for a hotel butler/valet that outlines interactions with a guest upon their arrival at the hotel. It includes welcoming the guest, assisting them with check-in, escorting them to their room, explaining room amenities and facilities, unpacking the guest's clothes, and offering further assistance before leaving. The butler's role is to greet the guest, help with luggage, give information about hotel services, familiarize the guest with their room and amenities, and ensure the guest has everything they need for a comfortable stay.

Uploaded by

VIRREY, RUELYN C.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Ruelyn C.

Virrey

BSHM-2H

SCRIPT FOR BUTLER/VALET

ARRIVAL OF THE GUEST

ME: Good Morning Ma’am/Sir!! Welcome to La Casa Hotel, I’m Ruelyn, your personal butler for your
whole stay here in our Hotel.

G: Hello, Good Morning.

ME: Please come in Ma’am/Sir and wait in the Lobby area. Let me assist you to the Front desk. May I
carry your luggage?

G: Sure! Thanks.

ME: Before anything else ma’am, do you have fragile things inside your luggage so that I can put a fragile
sticker on it?

G: No, there’s no need for you to put a fragile sticker on my luggage.

AFTER CHEKING-IN

(Carry the Guest’s luggage and escort to the Room.)

ME: Ma’am/Sir, let me escort you to your room.

G: Yes, sure!

ME: Before we arrive to your room, allow me to explain our hotel facilities. Breakfast will be available at
the Restaurant located at the lobby level from 6:00 am to 10:00 pm. We also have Café and Business
Center at Lobby level. Our meeting rooms located on the 2 nd floor, the swimming pool, spa and fitness
center are on the 5th floor. Let us know if you need to make reservations for our hotel facilities.

G: Yes. Thank you for the information.

ROOM FAMILIARIZATION

ME: We are in front of your room, Ma’am/Sir. May I have your key for me to open the door for you?
G: Sure. Thanks!

AFTER ENTERING THE ROOM

ME: Have a sit Ma’am/Sir. So, where do you want me to put your luggage Ma’am/Sir? On the bed or on
the luggage rack?

G: Kindly put the luggage on the luggage rack.

ME: Ma’am/Sir, allow me to explain the room facilities. You have safety deposit box inside the
wardrobe. You also have a mini bar, if you want to consume snacks/drinks, don’t forget to fill the mini
bar list. This is the remote control for your television channel list. You have a view to the city, and this
your bed side lamp. And this telephone, to make an outgoing call, press 0 for operation assistance, 1 for
housekeeping, 2 for laundry, and 3 for room service. This is your air conditioner, and lastly, this is your
bathroom, for the water tap, red button for hot water and blue for cold water.

G: Alright. I will ask you again if I forgot.

ME: It is my pleasure, Ma’am/Sir.

UNPACKING OF CLOTHES

ME: Ma’am/Sir, may I unpack your clothes and place it in the cabinet?

G: Yes, you can.

ME: Okay Ma’am/Sir.

AFTER UNPACKING OF CLOTHES

ME: I’m done unpacking your clothes Ma’am/Sir. Is there anything else I can do to assist you?

G: No, I think that’s enough. Thank you so much.

ME: It’s my pleasure Ma’am/Sir, if you need further assistance during your stay with us, do not hesitate
to contact me with speed dial 1200

G: Okay. Thankyou.

ME: Have a nice day, Ma’am/Sir.

You might also like