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Received Housekeeping Request

Stephanie Smith from room 103 requested from the housekeeping department a roll away bed, pillow, and blanket. The staff member confirmed the request and informed her that the pillow and blanket were free but there would be a 500 peso per night charge for the roll away bed. Stephanie confirmed she was okay with the charge, and the staff member said the items would be delivered shortly.

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Jonalyn Gonzales Gaspar
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488 views1 page

Received Housekeeping Request

Stephanie Smith from room 103 requested from the housekeeping department a roll away bed, pillow, and blanket. The staff member confirmed the request and informed her that the pillow and blanket were free but there would be a 500 peso per night charge for the roll away bed. Stephanie confirmed she was okay with the charge, and the staff member said the items would be delivered shortly.

Uploaded by

Jonalyn Gonzales Gaspar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Housekeeping Request Script: Presents a dialogue script between staff and guest regarding a housekeeping request, detailing the interaction and customer service process.

Received housekeeping Request

Staff: Good afternoon, housekeeping department. SHELWIN


CONSTANTINO speaking, how may I help you?

Guest: Good afternoon! May I request a 1 roll away bed, 1 pillow, and 1
blanket.

Staff: Okay ma’am, your request 1 roll away bed, a 1 pillow and 1
blanket. But before that ma’am, may I know your name and your room
number, please?

Guest: This is Stephanie Smith from room 103.

Staff: Yes ma’am. Your name is Stephanie Smith from room 103.

And your request a 1 roll away bed, 1 pillow and 1 blanket. Is this
correct ma’am?

Guest: Yes it is.

Staff: Okay ma’am. Your extra pillow and extra blanket are free in
charge. However, your 1 roll away bed has a charge and it cost 500
pesos per night. Is that okay with you ma’am?

Guest: Yes, it’s okay with me.

Staff: okay ma’am, your request will be delivered in a minute. Is there


anything else I can do for you, ma’am?

Guest: Nothing. Thank you!

Staff: if there’s no anything else, ma’am. Thank you for calling the
housekeeping department. Enjoy your day!

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