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Key Performance Indicator (QA)

The document outlines 6 key quality indicators for a company's Quality Assurance department, including the average time for incoming inspections, number of errors in incoming and finished goods, calibration compliance, customer complaints, and corrective and preventative actions. It provides the current status and monthly targets for each indicator, along with the monitoring frequency and person responsible.

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Rajesh Joshi
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2K views1 page

Key Performance Indicator (QA)

The document outlines 6 key quality indicators for a company's Quality Assurance department, including the average time for incoming inspections, number of errors in incoming and finished goods, calibration compliance, customer complaints, and corrective and preventative actions. It provides the current status and monthly targets for each indicator, along with the monitoring frequency and person responsible.

Uploaded by

Rajesh Joshi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

DOC NO.

: KPI/QA/01

Issue No: :01 Rev No.: 01


KPI-QUALITY
Issue Date: 01.08.2017 Rev Date : 01.08.2018

Deptt: QA

[Link] Process Key Indicator Units Present status Target Monitoring frequency Responsibility Remarks if any

1 Quality Assurance Avg time for incoming days 0.5 0.5 Monthly Quality Incharge
inspection

2 Quality Assurance No of errors in incoming nos/Month 2 1 Monthly Quality Incharge

3 Quality Assurance No of errors in finished goods % 2 1 Monthly Quality Incharge

4 Quality Assurance Calibration time compliance % 100 100 Monthly Quality Incharge

5 Quality Assurance No of customer complaints Nos/Month 2 1 Monthly Quality Incharge

6 Quality Assurance No of CAPA Nos 2 1 Monthly Quality Incharge

Issued by Approved by

DOC NO. : KPI/QA/01 Issue No: :01 KPI-QUALITY Rev No.: 01 Issue Date: 01.08.2017 Rev Date : 01.08.2018 Deptt: QA S.No Proce

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