INDUSTRIAL ATTACHMENT REPORT
A CASE STUDY OF EWASO NG’IRO SOUTH DEVELOPMENT AUTHORITY
(ENSDA).
BY
SHARON SAINAPEI SENTERO.
AN INDUSTRIAL ATTACHMENT REPORT SUBMITTED TO SCHOOL OF
COMPUTING AND INFORMATICS IN PARTIAL FULFILMENT OF THE
AWARD IN CERTIFICATE IN INFORMATION TECHNOLOGY
MOUNT KENYA UNIVERSITY .
SEPTEMBER _DECEMBER,2022
DECLARATION
I hereby declare that; this report is my original work and has not been presented in any
other institution of learning.
NAME: SHARON SENTERO
REG NO: CIT/2020/61215
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Signature………………………….. Date……………………………………
DECLARATION BY SUPERVISOR
I do hereby certify that this is a true report for the training undertaken by above named
student under my supervision and has been submitted to Mount Kenya University with
my approval.
Industry based supervisor (ENSDA)
NAME: ........................................................................................................................
Signature…………………………... Date…………………………………………
Academic supervisor (Mount Kenya University )
NAME……………………………………………………………………………………
Signature…………………………… Date…………………………………
ACKNOWLEDGMENT
First all the glory and honor goes to God for granting me good health and strength
throughout the attachment period. I would also like to appreciate the following people for
their guidance and support. First, Mr. Jonathan Konana, my industrial based supervisor,
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the entire ENSDA ICT team for giving me a conducive environment and time to carry
out my industrial attachment activities. Above all, we appreciate the management of
ENSDA for giving me an opportunity to undertake my Attachment at this time.
DEDICATION
Dedicated to ENSDA ICT team, Mount Kenya university, my accessor Mr. Solomon
Cheryiot and my parents and all my friends who have given me support and
encouragement mostly to my parents who have offered financial support to me. May God
Almighty bless you all abundantly.
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ABSTRACT
This report contains all the details and also the tasks I undertook during industrial
attachment at Ewaso Ngiro Suoth Development Authority between 12th Oct_30th Dec
2022.
The report has introduction part, historical background of ENSDA, objectives,vision,
mission, core values, mandate, services charter and service offerd in the authority.
Under the ENSDA there are some depertments like ICT, Finance, Proccurement,
Technical services operations, planning and Research. At every office there are
computers/workstations that users utilize to do their daily research/assignments and
somebody assigned helpdesk helps users to access their services and other computer
operations. I did installation of softaware to the computers, connection of computers with
ethernet cables to access network, I did support in helpdesk by assigning users the
compuetrs, collected data relating to ICT equipment and asset tagging and registrations.
In conclusion the report explains the evaluation of the attachment period e.g.
configuration IP address, new skills acquired, challenges encountered and the
recommendation to overcome the challenges.
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LIST OF ABBREVIATION
ENSDA Ewaso Ng’iro south development authority
ICT Information Communication Technology
RDAs Region Development Authority
TRDA Tana and Athi River Development Authority
KVDA Kerio Valley Development Authority
LBDA Lake Basin Development authority
CDA Coast Development Authority
PC, s personal computers
IP Internet Protocol
DNS Domain Naming System
DHCP Dynamic Host Configuration Protocal
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Contents
DECLARATION........................................................................................I
ACKNOWLEDGMENT..............................................................................II
DEDICATION.........................................................................................III
ABSTRACT.............................................................................................IV
LIST OF ABBREVIATION.........................................................................V
CHAPTER ONE.......................................................................................1
INTRODUCTION......................................................................................1
1.1 Background of study.............................................................................1
1.2 Department attached.............................................................................3
1.2.2 Mandate, vision and Mission of ENSDA..............................................4
1.2.3 Mandate.......................................................................................4
1.2.4 Vision.........................................................................................4
1.2.5 Mission........................................................................................4
1.2.6 The company core values.................................................................5
1.2.7Ensda Organizational Structure...........................................................6
CHAPTER TWO.......................................................................................7
DEPARTMENT ATTACHED AND THE ROLES..........................................7
2.0 Introduction........................................................................................7
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2.1 Management of ICT help desk.................................................................7
2.2. Server room.......................................................................................7
2.3 Office...............................................................................................8
CHAPTER THREE...................................................................................9
EVALUATION OF THE ATTACHMENT PERIOD........................................9
3.0 Introduction........................................................................................9
3.1 Skills and competencies gained...............................................................9
3.2 Challenges encountered during the attachment period..................................11
3.3 Strategy for utilization of contacts established during the attachment period......11
3.4 Summary and conclusion.....................................................................12
3.4 Recommendations..............................................................................13
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CHAPTER ONE
INTRODUCTION
1.1 Background of study
Ewaso Ng’iro South Development Authority was established in 1989 by the act of
parliament cap 447 of the laws of Kenya and started operation in 1999.Currently the
Authorities fall under the ministry of East African Community and regional
Development. ENSDA covers an area of 47,000 sq. kms consisting of Nyandarua,
Kajiado, Nakuru, and Narok counties. It has a diverse geography, cultures, economies
and climatic conditions covering highlands and semi-Arid areas (ASALS). The level of
socioeconomic development is very low yet the region is home to the largest wheat belt
(over 120,000Ha), 50% of the country livestock population, attractive tourist destination,
large tracks of maize fields and 10% of Kenyan population. In this context, there is dire
need to improve livelihoods though resources mobilizations for sustainable
socioeconomic development needs and environmental degradation all of which constitute
challenges.
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1.2 Department attached
At ENSDA, I was attached at the corporate Affairs Department, ICT Section under the
supervision of the ICT Officer II.
1.2.1 Objectives of the Department
To provide quality and cost-effective ICT services to the Authority by
ensuring that 80% of all complaints regarding ICT problems are given technical
support service within eight (8) working hours after a report is received.
To identify gaps, training resources and conduct at least 3 training sessions
in a year to equip the end-user with relevant and practical ICT skills to facilitate
effective and efficient use of ICT resources.
To manage, control and maintain ICT infrastructure in the Authority in
order to ensure that 80% of digital networks services (LANs/WANs) operate
optimally in all departments.
To formulate and operationalize ICT policies and advise ENSDA
Management on all matter that ICT-related policies are implemented within 3
months of approval by Management
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1.2.2 Mandate, vision and Mission of ENSDA
ENSDA is one of six Region Development Authority (RDAs) in Kenya developed and
established by their various ‘acts of parliament’ over the years based on river basin and
large water masses. The other Regional Development Authority in Kenya include:-
Tana and Athi Rivera Development Authority (TRDA), covers about 138,000km2 of the
area bounded and drained by Tana and Athi River catchments. Kerio Valley
Development Authority (KVDA), covers about 96,285km2 the area drained and bounded
by watersheds of Kerio Turk well, Arror, Perkerra Embobut, Weseges, Wei-Wei, Muruny
Rivers and their tributaries.Lake Basin Development Authority (LABDA), covers about
39,000km2 of the areas in Lake Victoria catchment in Western region, parts of Rift
Valley and Nyanza. Ewaso Ng’iro North Development Authority (ENNDA), covers
about 209,576km2 of the area drained and bounded by Ewaso Ng’iro North River Basin.
Coast Development (CDA), covers about 83,681km2, the Exclusive Economic Zone
(EEZ) of 200 nautical miles and the immediate coast hinterland.
1.2.3 Mandate
ENSDA is mandated to initiate, plan, implement and coordinate development programs
and projects in collaboration with other stakeholders in the region.
1.2.4 Vision
To be a reference agency in promotion of integrated sustainable and equitable social
economic development for improved livelihoods in the region.
1.2.5 Mission
The Mission of the Authority is to initiate, plan and implement integrated Multi-sectoral
socio-Economic development programs through sustainable utilization of river basin –
based resources and promotion of investment in partnership with other stakeholders
within the region.
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1.2.6 The company core values
Core Values are central guiding principles that guide behaviour and form the basis of the
Authority culture. The table below summarizes the main core values embraced by
ENSDA.
Integrity To Show impartiality, fairness and honesty while upholding the
highest ethical standards.
Professionalism To maintain a high level of standards in the delivery of services to
communities and other stakeholders. We listen to our beneficiaries
and improve our products and services to meet present and future
needs.
Equity Acting in honesty and fairness
Other Core Values include:-
Efficiency, effectiveness and competitiveness
Stakeholders participation and partnerships
Transparency, accountability and probity
Good governance
Goal: “To achieve sustainable and equitable regional socio-economic development through
integrated regional planning in consultation with stakeholders with a view to promoting
sustainable utilization of resources and exploitation of resource- based opportunities for the
benefit of local communities
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1.2.7Ensda Organizational Structure
BOARD OF
DIRECTORS
MANAGING
DIRECTOR
Chief Company
Chief Finance
Internal Chief HR Chief Planning Manager
Technical Secretary/ Legal
Manager
Auditor Manager
Manager Officer
ADMIN Chief Planning
Natural Resources manager
Manager Accountant
conservation & water
PR Manager Procurement Business
mgt
Manager Development
Agri-Business
manager
Manager
HR Manager
Livestock
Manager ICT
Manager
M&E
Manager
R&D Manager
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CHAPTER TWO
DEPARTMENT ATTACHED AND THE ROLES
2.0 Introduction
During my entire attachment period I was attached to Corporate Affairs department
which its roles include the following:
2.1 Management of ICT help desk
Help desk is a service providing information and support to computer users in department
that is responsible help users on technical support. I help users to key in the passwords to
their computers and recover lost and forgotten passwords for them to be able to use it,
users have to surrender in their IDs for them to use the computer and sign the book that
will have details of the user. I was to be able to help users who were not able create their
emails accounts, access mail content and download and print mail attachment files. Also,
I helped Connect PCs to the internet by Ethernet cables for users to access the network
and did network troubleshoot whenever there were internet access problems. Also
assisted in data entry, drawing tables and sending assignments through emails.
2.2. Server room
Server room is a special room dedicated for purpose of housing a server computer and
also has a network cabinet where all the routers, cyber roam (firewall), switch and from
which all the access point are connected. Server runs on windows server 2003 edition.
There at the server room I was able to clip the Ethernet cables, make wire arrangement
according group A or B then have RJ45 and clip, also restart the entire network. Also did
general maintenance by blowing the cabinets using the blower and connect the cables that
were out. Repaired the faulty CPUs, change of RAM and hard disks was also part of the
activities undertaken.
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2.3 Office
During my attachment period, I happened to be attached at the office where I performed
the e following duties; print some attendance list documents which were used during
different workshops, scan the document at the secretary’s office and send through the
email. Type some official letters for students who had applied for the attachment and
print them
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CHAPTER THREE
EVALUATION OF THE ATTACHMENT PERIOD
3.0 Introduction
The entire period of my attachment at ENSDA has been successful since I have acquired
some new skills and implemented theoretical skill leant in class. At the beginning it was
challenging but with time I was able to adjust and cope to the environment. Here are
some skills I acquired and few challenges I encountered.
3.1 Skills and competencies gained
I was able to acquire skills such as;
IP configuration (Routers, switches and PCs)
Configuration and troubleshooting services (DNS, DHCP).
Installation of application
Installing some software’s that computers did not have or users wants to use it.
Formatting and installing new operating system
Installing another operating system to upgrade and make changes
Setting up the projector
I set up the projector during the workshop due to many events that are mostly held
up at the Boardroom.
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Hardware maintenance of computer
During the maintenance I assembled and dissembled the computer parts before blowing it
using the blower and cleansing agent. That I was able to connect back and check what I
was missing inside.
Clipping Ethernets cables
To have the Ethernets cables you have to categories the group and use RJ45 and clipping
tool.
Update and upload of website content
Upon new events and projects, eventually I could be asked on updating the website
Data recovery/retrieval
I was able to interact with data recovery software like photorec and test disk able to
retrieve accidentally lost data through operating system crash, power surge etc.
Preparation of network reports
Reports on access to internet, access to staff portal and ERP, functionality of LAN, status
of Ethernet cabling networks and general internet connection and utilization.
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3.2 Challenges encountered during the attachment period
Despite acquiring some skills during my attachment, I also encounter some challenges
like;
Inadequate office space especially at the authority’s headquarters.
Financial challenges, which is inadequate funds for personal upkeep.
Extremely cold weather in the morning hours.
Few equipment to work with such as computers.
The current restructuring of RDAs made it hard to access current information and
developments.
Some projects are located in areas which are inaccessible as they lack the basic
infrastructure.
Harsh climatic conditions; hot and dusty especially in the field.
3.3 Strategy for utilization of contacts established during the attachment
period
I managed to interact with employees and to get more information about the work place. I
learnt to treat and serve the clients according to their demands. This will help me to
maintain the good relationship with clients and employees and also to bring change in the
company if need be in future. During this time I learnt on effective communication with
staff and clients. A major strategy for job searching is communication whereby one
should be able to speak fluently & effectively during interviews. Team work was very
important in the company since it helps to achieve the desired goals and objectives. It was
a fundamental experience that needs to be employed for one’s success.
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3.4 Summary and conclusion
Attachment programs are a link between theoretical studies & real-life application
designed to assist student to link up the skill learnt in class with application in the field.
There were a lot of work that needed attention, perseverance and deduction but it was an
enjoyable task to me since it gave me an opportunity to exercise responsibility and also
perform duties that were assigned to me.The company staff gave me full support and
taught me what I needed to learn where and when it was necessary. I am now confident
that I can now fully market as required an expected when put in real job situation.
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3.4 Recommendations
These recommendations are meant to improve the working conditions of the organization
and organization core objectives. In the view of the challenges and problems highlighted
above, I therefore recommend that:-
The authority creates more space to accommodate the increasing number of staff
especially when attaches and interns are recruited; this can be done by increasing the
number of seats in the respective offices and/or hiring office space as a short run measure
and in future make plans to construct more offices at its headquarters. The authority buys
more equipment’s and tools such as computers to enhance office efficiency as envisaged
in its Office Automation policy document. The Human Resource Department to avail
various policy documents to new staff to help them acquaint with their details properly.
Frequent meetings and interaction between staffs and the management team be arranged
to enhance team work and cohesion in order to enhance and motivate the authority’s
work force. The authority to appreciate and motivate its staff especially those on
attachment and internship by remunerating them at least at the end of the month or the
period they spend at the organization. That the authority devices a staff rewards
programme that will be based on performance and results in order to initiate a culture of
hard work among its staff.
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