Scribd
Upload
189 views4 pages

Business Performance and KPI Overview

The document outlines several organizational objectives with their corresponding key performance indicators (KPIs). Specifically, it lists objectives related to leadership development, service levels, customer service, revenue, inventory, employee scheduling, and sales. For each objective, it provides 2-5 KPIs that can be used to measure and track performance.

Uploaded by

taghavi1347
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
189 views4 pages

Business Performance and KPI Overview

The document outlines several organizational objectives with their corresponding key performance indicators (KPIs). Specifically, it lists objectives related to leadership development, service levels, customer service, revenue, inventory, employee scheduling, and sales. For each objective, it provides 2-5 KPIs that can be used to measure and track performance.

Uploaded by

taghavi1347
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
You are on page 1/ 4

Objective Leadership Development

KPI

Objective Service Levels


KPI

Objective Customer Service


KPI

Objective Revenue
KPI

Objective Inventory
KPI
Objective Employee Scheduling
KPI

Objective Sales
KPI
Management skills
Customer relations skills
Product knowledge
Company policies and procedures
Technology skills (e.g. POS Equipment)

Invoice accuracy
Average lead time per order
Order entry accuracy
Product returns
On time delivery to customer
% of customer claims
Delivered in full to customer
Product damage

Total number of customer claims


Customer profitability
Cost per delivery per customer
First request versus agreements
Orders delivered in full
Orders delivered on time
Documentation
Accuracy of the sales forecasting
Service performance against standard criterion

Gross profit margin


Total sales
Gross profit
Cost of goods sold (COGS)
Receivables turnover
Total receivables
Payables turnover
Total payables
Budget variance
Budgeted expenses
Sales growth
Actual expenses

Inventory turnover
Inventory value
Employee scheduled time
Employee available time

Sales compared to budget/target


Sales by period
Sales per square foot
Cost of wages
Average sale per customer/transaction
Units per customer/transaction
Conversion rate (customer into sale)
Percentage of income from return customers
Sales per hour

You might also like