[Link].

uk

1 of 4 As you get your bills by email, it's

easy to get help online at [Link]

0345 704 5038

Ms Bui, Mr Ngugen Pay by debit or credit card using Cardline,
16 Fletching Road
our automated payment service.
Eastbourne East Sussex
BN22 9DU

Manage your account online

You can change tariff, see previous bills, make
payments and more at [Link]/my-account

Your electricity
account number: 11470 05413
G

Here's your amended electricity bill Together, we can help those who need it
We want to assure you that your energy supply will
For the period: 18 February 2020 to 28 May 2020 continue. We're working hard to look after all our
Dated: 15 June 2020 customers, with our vulnerable customers being a
priority. To help us do this, please use our website
where possible at [Link].
Your previous bill
What you can do to help
You owed us £205.94
Please only call us if it's an emergency, if you can't
Your payments, thank you £205.94 credit
pay or you're without supply.
Balance after your payments £0.00 Use your online account to review bills and get
answers to FAQs.
This bill Submit your meter readings online at
Electricity charges £67.35 [Link]/my-account or via our app. If you have a
smart meter, you don't need to do this.
Total charges this bill £67.35 Set up a Direct Debit online – it's the easiest way
We've explained your bill in detail over the page… to spread the cost.
It will take us longer than usual to answer your
Payment is due now £67.35 call, many thanks for your understanding.

Ways to pay
Why not spread the cost of your bills by Direct
Debit, or pay your bills quickly and securely online
by visiting [Link]/login.
For details of these and other ways to pay, visit
[Link]/ways-to-pay or see the back page.

Could you pay less?

Your Personal Projection Our cheapest similar tariff Our cheapest overall tariff
We estimate your Personal Good news - you're already on our By switching to OVO Better Energy and paying
Projection of costs for the next cheapest Evergreen tariff. We'll let you by Direct Debit, you could save £105.67 a year.
12 months will be £588.60, know at least once a year if this T&Cs and eligibility criteria apply, find out
including VAT and any changes. However, paying by Direct more at [Link] or call 0330 102 7420.
discounts. For more Debit, you could save £40.95 a year.*
information see overleaf.

As we’re now part of the OVO family, we’re able to offer you a wider choice of tariff options.
*You could also get this saving without having to pay by Direct Debit with OVO’s Simpler Energy tariff. You would need to
switch supplier to OVO Energy (conditions apply). Find out more at [Link] or call 0330 102 7420.
Remember, it might be worth thinking about switching your tariff or supplier. Turn over for more information about your
Please note that switching tariffs may involve changing to different terms tariff and the next page for more information
and conditions, so always check first. Prices may increase in future. about how much energy you're using.
 2 of 4

About your electricity tariff

Use this information to compare your tariff with others available. Estimated cost for you on this tariff
Tariff name Standard Tariff ends on No end date This is based on how much electricity you use
Tariff type Evergreen Price guaranteed until Not Applicable and is an estimate of your electricity costs for
(A tariff with no end the year ahead. It includes any discounts and
Exit fee (if you end No exit fee applies
date or exit fee) VAT at 5%.
your contract early)
Payment Method Cash / cheque Your estimated annual usage 2,505.50kWh
Discounts and Not Applicable
Unit rate 19.27p per kWh Your personal projection £588.60
additional charges
Standing charge 29.02p per day Additional products or Not Applicable Your prices may go up or down in the future.
services included

Here's your bill explained for the period 18 February 2020 to 28 May 2020, it replaces our charges of
£184.47 including VAT of £8.78

Your payments
Payment Received 15 Mar 2020 £205.94 credit
Your total payments, thank you £205.94 credit Pay by Direct Debit
Get peace of mind by spreading your
payments over the year.

Your charges
The electricity you've used - actual kWh
Reading Reading Total kWh stands for kilowatt-hour. It's the
last time this time used unit used to measure electricity and is
recorded by your meter.
Meter: S10R48151
Unrestricted units 20597[E] 20797 200. kWh Key contractual terms
Ending this contract
You may end your contract at any time
Your electricity charges this period without being charged an exit fee, but
Your tariff is Standard you must give us 28 days notice (unless
we agree to a shorter notice period) and
18 Feb 2020 - 31 Mar 2020
pay us any money you owe us.
Standard energy [Link] at 18.27p £15.71 Additional Charges
Standing charge [Link] at 26.74p £11.50 We may charge you for visits, tests or
work carried out at your request. Details
01 Apr 2020 - 28 May 2020
of these charges are available on
Standard energy [Link] at 18.35p £20.92 request.
Standing charge [Link] at 27.63p £16.02
Your supply number
VAT 5.00% £3.20 01 801 300
(on charges of £64.15) S 19 0002 7303 654
Total electricity charges this period £67.35
 3 of 4

Your electricity usage

We’ve worked out you’ve used less electricity this period than in the same
period last year. This is based on an actual reading for this bill. 534
Find out how you can reduce the amount of electricity you use with our kWh 200
energy saving advice at [Link]/beinggreen or call us on 0800 072 7201. kWh

down
63%
Last year This year

How we've worked out your personal projection

Your estimated cost is based on how much energy we expect you to use in the next This information allows you to understand your
twelve months. We’ve included all applicable discounts and VAT at 5%. We use our future energy costs and compare your tariff with
standard variable prices in your projection. These prices could increase in future. others.

How we can help you pay less

Enter your postcode at [Link] and follow the instructions.
You’ll get an estimate and details for each of our tariffs. So it’s easier to pick the Scan this image to
right one for you. download your key
energy data to your
Call 0345 026 2658 and we’ll help you find the best tariff for you. smartphone or tablet.
We're open Mon-Fri 8am-8pm Sat 8am-6pm
This could help you see
You might want to consider one of our lifestyle meters, depending on when you use if there are better
electricity. deals available in the
market.

Independent advice about switching tariff or supplier

For impartial advice on switching supplier contact Citizens Advice. If you use online switching sites, Ofgem has a
[Link] 03454 04 05 06 Confidence Code to ensure consumers receive
accurate, detailed and unbiased price comparisons.
If you'd like to reduce your costs by using less energy, the Energy Saving Trust
[Link]
can help you, visit [Link]
 4 of 4

Do you need more help?

Contacting us
You can view and manage your account online at [Link],
alternatively you can call us on 0345 026 2658 (we're open Mon-Fri Power cut or electricity
8am-8pm Sat 8am-6pm). You can also email emergency?
customerservice@[Link], or if you prefer you can write to us at
Customer Service, SSE, PO Box 29977, Glasgow G67 9DW. Call 0800 316 3105 or
immediately
Paying for your energy
Everyone can have trouble paying for their energy bills now and then. (open 24 hours).
If you're struggling with your bills, please get in touch as we offer a
range of payment plans to help you. Find out more information at
[Link]/annual-paying-your-bills. If you need to contact your local network operator, call
Priority Service Register 0800 029 4285 or write to UK Power Networks,
South Eastern Power Networks Plc, Newington House,
We know that everyone's needs are different. That's why we have our
237 Southwark Bridge Road, London SE1 6NP.
Priority Service Register - to give you more help when you need it
most. The scheme provides access to a wide range of services
including bills, statements and letters in an adaptive format (such as If you can't access information on our website or would like a
Braille and large print). We also offer additional support, such as printed copy of any of our statements or procedures, please
password service, help reading your meter and priority in the event write to SSE, PO Box 7506, Perth PH1 3QR.
of power loss. Find out more information at [Link]/annual-psr. We'll arrange for a printed copy to be sent to you.

If things go wrong
If we've disappointed you, just follow these steps:
1. Call us on 0345 026 2658 and we'll do our best to help you. We record some calls to help us improve our service.
2. If you're still unhappy after you've spoken with us, contact our Head of Customer Service Team by calling 0345 071 9853 or email
headofcustomerserviceteam@[Link]. You can also use our online complaint form at [Link] or write to The Head of Customer
Service, SSE, PO Box 7506, Perth PH1 3QR. You can find details of our Complaint Handling procedure at [Link].
3. If six weeks have passed or we have reached 'deadlock', you can choose to contact Ombudsman Services: Energy. They can carry out a
free independent review on your behalf and any decision they make will be binding on us, but not on you. You can call them on
0330 440 1624 or visit [Link].

Get help with an energy problem

Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if you're struggling to pay for
the energy you use. They're the official source of free and independent energy advice and support. Go to [Link]/energy
or call them on 03454 04 05 06. Calls are charged at your normal rate. You can also get further guidance (called Know Your Rights) at
[Link]/regulatoryinformation.

SSE and Southern Electric are trading names of OVO Electricity Limited. The registered office of OVO Electricity Limited is 1 Rivergate, Temple Quay,
Bristol, BS1 6ED. Registered in England and Wales number 06858121. VAT registration number 333 5830 10. Tax point date 15?June?2020.

Ways to pay
To make payments, set up a To pay by Credit/Debit card For telephone or internet
monthly direct debit or call us on 0345 704 5038. banking use:
manage your account online, visit sort code: 57-40-99
[Link] bank account number: 99183129
You can pay without charge at any Make cheques payable to Please quote 1147005413 as the
Post Office, Nat West Bank, a Southern Electric and write your reference.
branch of your own bank or account number 1147005413 on
Paypoint. Paypoint and some Post the back. Fill in the payment slip
Offices will only accept and send to:
cash. Southern Electric Payment
Centre, PO Box 13, Havant,
PO9 5JB