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Apology for Collection Delay at Honda Cars

The company sincerely apologizes for the delayed collection, which was caused by insufficient employee turnover and the collector having bronchial asthma and respiratory infections, requiring time for receivables reconciliation due to abrupt personnel changes. They acknowledge mistakes were made and have taken actions to ensure delays do not happen again. The company asks for understanding of the situation and remains committed to customer satisfaction.

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Brian Ferndale Sanchez Garcia
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188 views1 page

Apology for Collection Delay at Honda Cars

The company sincerely apologizes for the delayed collection, which was caused by insufficient employee turnover and the collector having bronchial asthma and respiratory infections, requiring time for receivables reconciliation due to abrupt personnel changes. They acknowledge mistakes were made and have taken actions to ensure delays do not happen again. The company asks for understanding of the situation and remains committed to customer satisfaction.

Uploaded by

Brian Ferndale Sanchez Garcia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

January 27, 2023

Dear Ma’am / Sir,

We sincerely regret for the collection's delay. We acknowledge that we have made mistakes. This is

concerning because there hasn't been a sufficient employee turnover and also because our collector had

a bronchial asthma and other respiratory infections. It required some time for a complete reconciliation

of receivables due to the abrupt personnel changes without adequate turnover, which made it difficult

to pick up the check on time.

At Honda Cars Cavite, we take pleasure in assuring the satisfaction of our every customers and partners.

Sadly we fell short on your expectations. We’ve taken action to make sure that this won’t happen again

in the future as proof of our commitment to excellence.

Again, we truly apologize for the delay we made and regret any convenience it may have caused. We

also ask for your consideration in this situation.

God Bless!

Sincerely,

Brian Ferndale S. Garcia


Insurance Coordinator

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