RESORT ONLINE RESERVATION SYSTEM

CHAPTER I

Introduction

Nowadays in this generation every work is required to be done

Serviceable and efficiently use effort yet still having a dynamic job. With
the use of online reservation, information is more secure. More reliance
and more accessible. The use of online services nowadays becomes
more necessary in the various fields.it is because our society is facing
rapid growth of need, availability and development of different
commercial web-based application. The online reservation services
differ from the traditional mode in the capacity to provide services
regardless of temporary.

Resort Online Reservation System is used to collect and

Recuperate information about tour legacy, tour outcome options

Business facility and supervise transactions for booking it.

In today’s expanding market there are lots of resorts business

Are developing toward reservation system to achieve everyday

Tasks. Online Reservation has important dominant outcome on

Business operations. No matter the extent of your industry, in

Business it is thriving essential. As the years goes by, the

Business caused development in trade and commerce.

The reservation in a specific hotel or resort and paying bills can

Be done easily, no more hassle and consuming of time. It allows

Customers to book their reservations online via a hotel or resort

Website or app instead of over the phone or in person.

PROJECT CONTEXT

Some actions of software technology in business include

Management information system. Management Information System

(MIS) Is an information system used for decision-making, and for?

Coordination, control, analysis, and visualization of information in

An organization, this is enabling users to generate reports and

Analyze data to Address the said business needs and inform

Planning and derive insights that drive business growth and one of

Its need is record keeping which is to record all business

Transactions of an organization like hotel or resort and provide

Reference point of the transactions. Inventory system is a part of

MIS that it will update every time you have transactions and you

will know when or what available schedule for the following days or

weeks and months. This also allows you to book appointments in

advance, so you have sample times.

Even the small enterprise needs to administer some form of

inventory control system to keep an explicit merchandise count.

Business owners typically have choice between using a manual or

computerized system.

Some resorts or hotels has a certain problem in which way they

managed their reservations by using manual monitoring system

which using logbooks, planner, guest books, and other forms in

initiating reports and gathering Information about to them

customers.

The main problem by using manual inventory system is that they

can’t monitor easily and over-all quickly of what or when is the

available time and having transaction with customers. In this

way, the current reservations, appointments or bookings system is

Done through filling up a registrations form provided by the resort

Wherein the customer must input some necessary personal

Information and data about reservation which it seems

Inappropriate. Using the manual system is heavily on the action of

people which increase the possibility of human error even

gathering Information of customer which lead to unreliable data. It

takes longer to find old record or data because they aren’t just

retrieving if from database and it also unstable.

OBJECTIVE

The main purpose in implementing Online Reservation

System is to ensure our visitors, customers or guest persistently

and to exhibit the extensive diversity of services. In this way, it

make our customers easily to book and pay for the reservations

online, it will also help to uplift and upgrade the facility and

operations in business easily. It will enable our customers to

easily select and choose the services what they want.

By this matter we can keep easily track the reservations, increase

flexibility and efficiency and it’s better to synchronize information

in every reservation. It helps capture that expanding business

demand specially it delivers an amazing experience to the

customers and it improve the security of gathering personal

information and can access easily specially the payment process

for reservations

SCOPE AND LIMITATIONS OF THE STUDY

This study focuses on the effect evaluation of the services of Resort

Online Reservation System and the outcomes of implementing benefits
of using online booking system.

The subject of this study is limited only to the business owners of

resorts and hotels around Pagadian City. It includes the small
enterprises that still uses manual system.

The descriptive correlative type of research is used to analyze to

interpret the date regarding its variables and sub-variables. The
researcher’s target vicinity is around Pagadian City. The study will be
conducted in 2022
DEFINITION OF TERMS

Online Reservation System-is a software you can use for managing

reservations for your services.

Business- as an organization or enterprising entity engaged in

commercial, industrial, or professional activities.

Customer-is an individual or business that purchase another

company’s goods or services.

Resort-a place to which people frequently or generally go for relaxation

or pleasure, especially one providing rest and recreation facilities for
vacationers.

Inventory system- a software system for tracking inventory level it

governs how you approach inventory management for your business.

Manual System-is a bookkeeping system where records are

maintained by hand, without using computer system.

Management Information System- is the study of people, technology,

organizations, and the relationships among them.
 CHAPTER II

Review Related Literature

    This chapter reviews the work of local and foreign researchers on literature and studies
closely related to the proposed study. It also includes the synthesis that compares the earlier
studies with the present study to make the reader understand the similarities and differences
of the present study from the previous research.

Local Literature

RESORT RESERVATION SYSTEM

Here in the Philippines, the biggest resort is using the same technology. But, in some far-flung
provinces, some resorts are still using manual reservation system. They use signage and some
print advertisements for their marketing; and logbooks and some paper works to record
customers’ data. Resort reservations systems, commonly known as Online Reservation System
is a computerized system that stores and distributes information of a resort or other lodging
facilities. It is an assistant for resolvers to manage all their online marketing and sales, where
they can upload their rates and availability to be seen by all sales channels that are using an
online reservation system. Sales channels may include conventional travel agencies as well as
online travel agencies. Hotelier using an online reservation system eases his or her tasks for
online distribution, because an ORS does everything to distribute.

Therefore, this will be helpful because even the Guest from afar who loved to visit Beach
Resort they can book/arrange ahead of their schedule to ease the process upon their arrival to
the resort. With this system, you can view the rooms and book /reserve a room anytime as long
as you have a laptop or computer with you with an internet connection. This system also
contains user-friendly features for smooth reservation transactions and it's hassle-free.
Resort Operation Management in a Beach Municipality of Saraiya, Quezon Philippines

Tourism is perhaps the world's fastest expanding business, and it is viewed as a means of
economic development, particularly in underdeveloped countries and areas. Tourism is one of
the most critical sectors in the Philippines. According to the Department of Tourism (2016),
tourism earnings hit $6 billion in 2016, up from $5 billion the previous year. Tourism brought
much strain in terms of its effects on natural, cultural, and social surroundings in the 1970s
(UNEP & UNWTO, 2005). This pressure resulted in some unexpected alterations in the
perception of tourism. Continuous development principles and their implementation are the
most influencing policy in the hospitality industry over the years, with research studies have
focused on the local levels instead of the company's business micro-level (Dwyer, 2011).

Resort is the perfect place to enjoy the province life, perfect place for you to relax, unwind and enjoy life
The resort has Kubo, Aircon Room available. You can feel the PROVINCE LIFE with us.

Management of Beach Resorts: Boracay Island, The Philippines

This paper deals with questions of beach resort development processes and their management.
Issues are discussed within the context of Boracay Island in the Philippines, which is a popular
destination, but one that is at risk from uncontrolled growth. The framework for the analysis is
an existing model, and comparisons between it and the case reveal similarities and divergences.
Findings suggest the unique qualities of individual resorts arising from local and national
circumstances but indicate more general patterns and attendant challenges that have a wider
applicability. Development models are also seen to be useful, despite their limitations.

The main tourist attraction in Boracay is White Beach. This Boracay beach is
an impressive sight because of its powdery white sand that stretches for four
kilometers and is complemented with crystal clear water. 
Apartelle Online Reservation

Britain Abi, (2010), 658 Apar Telle Online Reservation System. Short term base
lodging is the main reason that a hotel has been established. In the Philippines, wherein
many foreign people go and have a vacation, hotel is always their first destination to have
relaxation after long hours of travel in an airplane. Because of the rapid increase of foreigners
visiting the Philippines for a vacation, a common sight is the establishments ad sophisticated
hotels for competitive advantage. As the result of the competition between different hotels,
various business strategies had been made to attract customers, such as putting discounts,
having beautiful and relaxing environment and above all having a state-of-the-art computer
system and facilities. The current problem observed is the manual guest list records, the
manual reservation of guests, the manual booking of rooms for the guests which takes a long
time to accomplish.

 A comfortable stay for every guest by providing quality service. We value the
importance of ensuring every guest’s satisfaction

Mars man Drysdale Resort INC. (MDRI)

MDTI is one of the best resort and tours Company in the Philippines. MDRI
was established in 1975 due to lack of tourist industry here in the Philippines.
Located in the Makati Business District as their head office, MDRI operates all
over the country. MDRI (2014) are served to give quality services and products
to the customers. Keeping their moral, professional, ethical standards in their
operations, making great leadership in the business travel industry and
honesty as they could meet the customer needs.

The system will allow clients to look for the available services of the company
with the use of online reservation.
 

Foreign Literature

Online Reservation for Wilshire Plaza Resort

The system has a login account for the customers. The reservation procedure
includes the arrival and departure date. It also indicates the rooms that are
still available or not. Then the customer chooses the room/rooms to stay in.
the customer also fills-in the guest form and confirms reservation. The
billing/payment is done at the hotel upon checking. Wilshire Plaza Resort’s
system is similar to the proposed system of the proponents. It also has a login
account for the customer for them to view their current and old reservations.
The customers could choose the dates, rooms, amenities, and the function
rooms they want to reserve. However, the initial payment and the full payment
will be done by bank transfer and/or credit card.

Therefore, the proponent introduced the system that will generate the problem
for resort booking and reservation system to help in improving the business

Furnace Creek Inn and Ranch Resort Online Reservation System

The online reservation system of the Furnace Creek Inn and Ranch Resort
features great process of reservation with reservation policies on modification
cancellation of reservation, inquiry and checking of the available facilities. The
search feature of the system helps the user to find the Inn and Ranch Resort
near their place if possible. Due to the amount of Inn and Ranch in other
places for easy access for the customers and for faster transactions of
reservation, they formulated an online system for this problem. The difficulty of
manual reservation process and inexistence of database urged them to improve
the system used in their Inn and Resort. 
It is organized in terms of transactions in the field of tourism in making the
system it helps the customers to see a lot of time for reserving or booking in the
resort

Tracking Online Reservation History with the Billing Utility

The Hudson Group Knowledge Base was designed for clients of The Hudson
Group and their suite of transportation management applications. The
Knowledge Base provides many quick self-help answers to common or
frequently asked questions. Using the online Billing Utility, Hudson clients who
accept reservations from the Web Reservations System, can view the history of
reservations that are recorded online for a single day, week, month, or other
period of time. A common use of the billing utility is to obtain statistical data
for online reservation system, useful when reviewing monthly statements from
the Hudson group reflecting totals for reservation recorded online. 

Similar to the study, the proposed system will be able to track down the
weekly, monthly, and yearly reservation. This will help the management to
monitor the rates of sales of the resort. 

 Online Billing and Reservation System for Rochester Hotel

The online system of Rochester Hotel is simple yet very informative way to
attract customers. The design of the webpage is based on the historical theme
of the hotel. The reservation can be accessed by the customers easily. The
reservation procedure of the Rochester Hotel starts with the simple input of
arrival and departure of the customer in the left part of the web page. Like the
study, the Online Billing and Reservation System for Alta Roca Mountain
Resort and Convention Center will be simple yet very informative in a way
where the clients will understand
Easily on how they can make transaction and book reservations. The
reservation procedure of the proponent’s systems also starts with the input of
the check-in and check-out date of the clients and then it will proceed to the
input of their basic information.  

Club Noosa Timeshare Resort

The Club Noosa Timeshare resort features the screenshots of the resort as the banner. It has a
Location button for the guide to the newcomers. There is a Facilities link where the rooms are
well explained and arranged from the highest rate to lowest rate. In the Contact and Booking
Section the customer can contact the management for their needs. It has a Login System for
members only. 

Like the Club Noosa Timeshare Resort’s website, Alta Roca Mountain Resort and Convention
Center’s website also provides the screenshots of the resort as a banner, it also has a gallery
which the clients can see the different type of rooms, function rooms and other services that
the resort can offer. Alta Roca Mountain Resort and Convention Center’s website also has a
Location link where the direction of the resort is displayed. There is also a Facilities link where
the rooms, viewing decks, treehouses, huts, lanais, pools, bar and café, recreational activities
and function rooms are well explained.