Ini yg pake suara (listening)
How do we attract and retain customers? That's a great question, and for a retailer,
probably the most crucial one to address. First, we pay a lot of attention to detail --
the way our stores look, the lighting, the cleanliness. Is the parking lot clean? Are
the signs visible and easy to read? Second, we invest in our associates. We pay
merit increases, we pay bonuses, and make contributions to their retirement plans.
We believe that satisfied workers equals satisfied customers. We just introduced
something we call power hours. In the hours that traffic is heaviest, we stop all
activity that the customers can't see, like back-room unloading and storing, and put
every associate out on the main floor. It's really that belly-to-belly experience that
makes people want to come back. We hear from about 100,000 customers each
week, and they rate us on a number of attributes. So far, they tell us that we're
doing the right things.
1). Who most likely is the speaker?
A cashier
An investor
An advertiser
A CEO -- CORRECT
2). What is the speaker talking about?
A shipping company
A wholesale food shop
A retail store – CORRECT
A travel agency
3). What can be inferred about customers?
They are not coming back
They have given high ratings -- CORRECT
They do not like the speaker
They are spending more money
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ini gk pake suara (listening)
CONTOH PROCEDURE TEXT - NASI GORENG "FRIED RICE"
Nasi goreng, "fried rice" is a familiar food from Indonesia; if you want to know how to
prepare nasi goreng this is the procedure how to make nasi goreng. Just follow this
explanation :
Ingredients :
350 gr. Long Grain Rice
2 Tbs. Vegetable Oil
3 Eggs
1 Onion
2 Green Chillis, Sambal Ulek or Sambal Badjak.
1 Garlic Clove
1 Leek
1 teaspoon Ground Coriander
1 teaspoon Ground Cumin
250 gr. Chicken meat
250 gr. Shelled Prawns
3 Tbs. Kecap Manis
Steps :
This dish is best made from cold leftover rice, but you can cook a fresh batch and leave it to
cool for at least 4 hours.
First, beat the eggs and make into a omelette,
Slice into strips and set aside.
Heat the oil in a wok or large frying pan.
Add the chopped onion, leek, garlic and chillis.
Fry until the onion is soft.
Add the Coriander and Cumin.
Slice Chicken into strips and
Add with the prawns to the onion mixture and cook,
Stirring occasionally until they are well mixed.
Add the rice, soya sauce and omelet strips and
Cook for a further 5 minutes.
Decorate with some of the leftover leek and serve hot. Enjoy.
1. What is the text about ?
a. Procedure to make “beef burger”
b. Procedure to make “nasi goreng”
c. Procedure to prepare cooking
d. Procedure to washing a pan
2. How many step in the text ?
a. 10 steps
b. 15 steps
c. 12 steps
d. 17 steps
3. what is the antonym of the word “occasionally” ?
a. sometimes
b. often
c. periodically
d. somewhile
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