Essentials of Management
Information Systems
Fourteenth Edition, Global Edition
Chapter 3
Achieving Competitive Advantage
with Information Systems
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Porter’s Competitive Forces Model
• Five competitive forces shape fate of firm
– Traditional competitors
– New market entrants
– Substitute products and services
– Customers
– Suppliers
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Figure 3.1 Porter’s Competitive
Forces Model
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Information System Strategies for
Dealing with Competitive Forces
(1 of 5)
• Basic strategy: Align IT with business objectives
– Identify business goals and strategies
– Break strategic goals into concrete activities and processes
– Identify metrics for measuring progress
– Determine how IT can help achieve business goals
– Measure actual performance
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Information System Strategies for
Dealing with Competitive Forces
(2 of 5)
• Low-cost leadership
– Use information systems to achieve the lowest operational
costs and the lowest prices
– E.g. Walmart
▪ Inventory replenishment system sends orders to
suppliers when purchase recorded at cash register
▪ Minimizes inventory at warehouses, operating costs
▪ Efficient customer response system
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Information System Strategies for
Dealing with Competitive Forces
(3 of 5)
• Product differentiation
– Use information systems to enable new products and
services, or greatly change the customer convenience in
using your existing products and services
– E.g., Google's continuous innovations, Apple's i Phone
– Use information systems to customize, personalize products
to fit specifications of individual consumers
▪ E.g., Nike's NIKE iD program for customized sneakers
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Information System Strategies for
Dealing with Competitive Forces
(4 of 5)
• Focus on market niche
– Use information systems to enable specific market focus,
and serve narrow target market better than competitors.
▪ Analyzes customer buying habits, preferences
▪ Advertising pitches to smaller and smaller target markets
– E.g., Hilton Hotel’s On Q System
▪ Analyzes data collected on guests to determine preferences
and guest's profitability
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Information System Strategies for
Dealing with Competitive Forces
(5 of 5)
• Strengthen customer and supplier intimacy.
– Strong linkages to customers and suppliers increase
switching costs and loyalty
– Toyota: uses IS to facilitate direct access from suppliers to
production schedules
▪ Permits suppliers to decide how and when to ship supplies to
plants, allowing more lead time in producing goods
– Amazon: keeps track of user preferences for purchases,
and recommends titles purchased by others
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The Internet’s Impact on Competitive
Advantage
• Enables new products and services
• Encourages substitute products
• Lowers barrier to entry
• Changes balance of power of customers and suppliers
• Transforms some industries
• Creates new opportunities for creating new markets,
building brands, and large customer bases
• Smart products and the Internet of Things
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The Business Value Chain Model
• Highlights specific activities in a business where
competitive strategies can best be applied and where
information systems are likely to have a strategic impact.
– Primary activities
– Support activities
– Benchmarking
– Best practices
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Figure 3.2 The Value Chain Model
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The Value Web
• A firm’s value chain is linked to the value chains of its
suppliers, distributors, and customers.
• Value web
– Collection of independent firms that use information
technology to coordinate their value chains to produce a
product collectively
– Value webs are flexible and adapt to changes in supply and
demand
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Figure 3.3 The Value Web
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Synergies, Core Competencies, and
Network-Based Strategies
• Large corporations comprised of business units
– Financial returns overall are tied to performance of business
units
• Information systems improve performance of business
units by promoting
– Communication
– Synergies
– Core competencies
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Synergies
• When output of some business units can be used as inputs
to other units
• When two firms can pool markets and expertise (e.g.,
recent bank mergers)
• Lower costs and generate profits
• Enabled by information systems that ties together
disparate units so they act as whole
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Core Competency
• Activities for which firm is world-class leader
– E.g., world’s best miniature parts designer, best package
delivery service, etc
• Relies on knowledge gained over years of experience as
well as knowledge research
• Any information system that encourages the sharing of
knowledge across business units enhances competency
– E.g., Procter & Gamble uses intranet to help people working
on similar problems share ideas and expertise.
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Network-Based Strategies
• Network economics
– Marginal costs of adding another participant are near zero,
whereas marginal gain is much larger
– E.g., larger number of participants in Internet, greater value
to all participants
• Virtual company
– Uses networks to link people, resources, and ally with other
companies to create and distribute products without
traditional organizational boundaries or physical locations
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Disruptive Technologies
• Technologies with disruptive impact on industries and
businesses, rendering existing products, services and
business models obsolete
– Personal computers
– World Wide Web
– Internet music services
• First movers versus fast followers
– First movers of disruptive technologies may fail to see
potential, allowing second movers to reap rewards (fast
followers)
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The Internet and Globalization
• Prior to the Internet, competing globally was only an option
for huge firms able to afford factories, warehouses, and
distribution centers abroad.
• The Internet drastically reduces costs of operating globally.
• Globalization benefits
– Scale economies and resource cost reduction
– Higher utilization rates, fixed capital costs, and lower cost
per unit of production
– Speeding time to market
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Figure 3.4 Apple i Phone’s Global
Supply Chain
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Global Business and System
Strategies
• Domestic exporters
• Multinationals
• Franchisers
• Transnationals
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Global System Configuration
• Centralized systems
• Duplicated systems
• Decentralized systems
• Networked systems
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Figure 3.5 Global Business
Organization Systems Configurations
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What is Quality?
• Producer perspective
– Conformance to specifications and absence of variation
from specs
• Customer perspective
– Physical quality (reliability), quality of service, psychological
quality
• Total quality management (TQM)
– Quality control is end in itself
– All people, functions responsible for quality
• Six sigma
– Measure of quality: 3.4 defects/million opportunities
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How Information Systems Improve
Quality
• Reduce cycle time and simplify production
• Benchmark
• Use customer demands to improve products and services
• Improve design quality and precision
– Computer-aided design (CAD) systems
• Improve production precision and tighten production
tolerances
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What is Business Process
Management (BPM)?
• Technology alone is often not enough to improve business
• Organizational changes often necessary
– Minor changes in work habits
– Redesigning entire business processes
• Aims to continuously improve processes
• Uses variety of tools and methodologies to
– Understand existing processes
– Design and optimize new processes
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Steps in BPM
1. Identify processes for change
2. Analyze existing processes
3. Design new process
4. Implement new process
5. Continuous measurement
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Figure 3.6 As-Is Business Process for
Purchasing a Book from a Physical
Bookstore
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Figure 3.7 Redesigned Process for
Purchasing a Book Online
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Business Process Reengineering
• A radical form of fast change
• Not continuous improvement, but elimination of old
processes, replacement with new processes, in a brief
time period
• Can produce dramatic gains in productivity
• Can produce more organizational resistance to change
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