Result oriented IT professional with 12 years of experience in Financial Domain as Quality Assurance

Analyst, Business analyst on Web based and Client/Server Applications,

Mainframe Systems, Vision Plus, IBM-AS 400.

HIGHLIGHTS OF QUALIFICATIONS

• ISTQB certified Software Testing professional with extensive experience in Software Analysis,
Design, Development and software testing of Client Server and Web Applications.
• Experience in Analyzing business requirements at all stages of software development life cycle
models - predictive, adaptive such as Waterfall & Agile methodologies.

• Strong experience in manual and automation testing- Functional, Regression, User Acceptance
Testing (UAT), Integration, Performance (Apache JMeter), System Testing and API Testing
(Postman tool).

• Managing testing teams, utilizing HP and Rational testing tools (QTP, Quality Center, Clear Quest,
Load Runner, Test Director, JIRA)

• Well versed in Test planning, Test Scenarios & Test case Design, Defect tracking and
Reporting, Root cause Analysis.

• Strong knowledge of Selenium Web Driver with Java, TestNg, BDD Framework - Cucumber,
POM frameworks and Mobile app testing.

• Proficient in UML models and business processes and creating process flow diagrams, activity
diagrams and use case diagrams.

• Automated, Implemented Business process improvement ideas to increase efficiency in terms

of Accuracy, time and money.

• Enjoyed working collaboratively with both Technical (Developers, Business Analysts) and Non-
Technical (Clients, management) members.

CERTIFICATIONS

Certifications Organization Achievement Year

ISTQB certified Software Tester (CTFL) ISTQB 2016

Oracle Certified Java Professional (OCJP) Oracle 2014

Microsoft Certified Technology Specialist (MCTS) Microsoft 2013

TECHNICAL SKILLSET

Operating Systems Windows 10, XP/7/8, MS DOS, Linux

Web Services Testing Postman, Apache JMETER 5.1
Tools
Automation Testing Selenium Web Driver (Java, Test NG, Maven), BDD, Test Director, QTP
Tools
 9.2, Apache JMETER,
Defect Management HP Quality Center, Bugzilla, Clear Quest, JIRA
Tools
Database Tools SQL Server, Oracle, IMS DB, DB2, MS Access, TOAD
Version management VSS, Rational Clear Case, Rational Team Concert, MS Visio
tools
Scripting Languages COBOL, JCL, VB script, VB 6.0, Java

MS office package Microsoft Excel, Word, Power Point, MS Access, Microsoft Project plan

PROFESSIONAL EXPERIENCE

Kaiser Permanente, California. Apr-2019 to Till Date

Role: QA Analyst

Environment: FACETS, Java, Windows, Oracle, Selenium, Load Runner and Quality

Center.

Responsibilities:

• Involved in developing detail Test Plans for different benefit packages according to Business
requirements documentation.
• Involved in discussion with the Subject Matter Experts (SME) during creation of test plans and
updating of business requirements.
• Acting as liaison between end user and Facets for user problems, outstanding issues, training needs
and new software releases
• Follow up management on errors made by Data Entry associates.
• Performed UAT Testing Manually in coordination with UAT group to ensure correct business logic.
• Worked with business leaders to translate business requirements and processes into test cases
according to Facets package requirements and subsequent effective configuration.
• Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing
and Subscriber/Member module.
• Set claim processing data for different Facets Module.
• Performed Manual Testing using Quality Center (QC) and User Acceptance Testing (UAT).
• Monitored workflow of the Resolution/Adjustment Unit, delegate tasks accordingly, and ensure that
quality, quantity, and efficiency standards are met or exceeded.
• Worked under HIPAA compliance standards.
• Performed Front-End Testing, Functionality Testing, and Data Driven Testing using Selenium.
• Developed test automation scripts using Selenium.
• Maintained Test Matrix which gives overview of the Testing Effort.
• Tested Claims intake/Logged claims/Filed claims data from Pulse tables to Oracle Financials.
• Monitoring the defect life cycle, generating customized graphs and reports for the client, using
Quality Center.
• Used Quality Center to record documenting information useful in debugging process, evaluating test
data.

Deloitte Consulting LLP, Mechanicsburg. Nov-2018 to Apr 2019

Service Area: Technology
Role: Quality Assurance Analyst-Mobile Front-end testing

Description:
My COMPASS is a mobile app for Pennsylvanians who have applied for or receive state benefits. Access
their benefits from anywhere, at any time. Review what they can receive, check the status of submitted
applications, upload documents, and report changes directly from their phone .
Responsibilities:

• Mobile QA Analysis, Manual Testing, create and maintain test scripts, test cases, traceability metrics,
and test summary reports for end to end functionality.
• Worked on Agile methodology. Attend Daily Scrums and support
• Test client server, web-based and Mobile applications.
• Design Review and Requirement Analysis meetings.
• Ensure coordination of build and test environments teams and Build release teams, configuration
management.
• Raising the defects found in the system through Change Requests and tracking them in ALM and
JIRA.
• Worked with business analysts, developers, and content department to resolve issues.
• Analyze the defects technically and retesting of the bugs fixed and closing the Change Request
defects.
• Run Compatibility Testing (cross Windows/Mac and Android/IOS platforms, cross mobile devices –
phones)

COSI Consulting Pvt. Ltd., India, Software Test Lead. Aug 2012 to Sep 2015

Project: CBS (Centralized Banking System) / Client: ING Vysya Bank, Bangalore, India
Environment: Web-Based Application, Front End Java, Back End Oracle 10
Technologies: Selenium Web Driver with TestNG framework, REST API, HP ALM-QC

Description:
CBS is a complete web based and centralized banking solution covering all the functions of a bank. It
supports multi currency transactions and all types of delivery channels. The product has been developed
using open, industry standard, proven technologies and high-quality software engineering methodologies.
CBS is highly parameterized to support constantly changing customer and regulatory requirements.
Features: Centralized database, Modular deployment, Multi-currency transactions, Multi-currency general
ledger, can be Internet enabled on the fly, can interface with any channel for service delivery like ATM,
IVR Tele banking, internet banking, Server-centric and thin client software deployment. Modules:
Administration, System Control, Cash Operations, Accounts (SB/Current/OD /CC), Clearing Operations,
Transactions (Withdrawals/Deposits), Term Deposits, Loans, Safe Deposit Vaults, Forex, General Ledger,
ALM and Treasury Management and Back Office etc.
Responsibilities:

• Preparation of the Test Strategy and guiding the team.

• Involvement in the System Test Plan Preparation and Requirements Streamlining.
• Prepared Test Procedures, Test Scenarios, Test Cases and Test Data.
• Used Java as programming language with Selenium to test web application.
• Sync points are used wherever necessary so as to make the scripts pass.
• Page Object Model approach has been implemented to reduce code redundancy.
• Dynamic Xpath has been written to handle hidden and dynamic web Elements.
• Created Test cases Using Element locators and Selenium Web driver methods.
• Enhanced Test cases using Java programming features and TestNG Annotations.
• Performed API testing using POSTMAN and database testing to confirm all the data is being migrated
to the specified tables.
• Test and Run various APIs as part of System Integration Testing.
• Responsible for GUI and Functional Testing, using Black box Testing Techniques.
• Involvement in Test Execution, RTM, Results Analyzing and Defect Reporting using QC.
• Conducting Data driven testing, cross browser testing and parallel test execution.
• After execution, generated test reports and have been shared with all the stakeholders with status
reports.
Project: Loan Management System / Client: ING Vysya Bank, Bangalore, India
Environment: JAVA, HTML, XML, JSP, Servlets, Oracle10, JMeter, JIRA
Responsibility: Manual, Automation Testing, Performance Testing.
Role: Test Engineer.

Description:
Loan Management System allows to optimize their loan Management process by integrating Field
Investigation, Mortgage, Processing, Recovery and Property management Systems in a Central Unit. Being
web-based, it gives an organization truly anytime, anywhere access. All types of loan requests and storing
the complete information is done in this system. In first phase enter loan application and applicant detail
except contract creation. After approval a contract is created with applicant and guarantor. Manual testing
of this involved Functional testing, UI Testing, Regression testing as a Black box tester. Performance
testing was done using Apache JMeter.

Responsibilities:

• Involved in ‘Module Test Plan’ Preparation and Requirements Streamlining.

• Preparing Requirement Traceability matrices for New business Module.
• Involvement in Test Design includes Test Data preparation and peer Reviews.
• Responsible for Functional Testing using Black box Testing Techniques.
• Develop and execute and maintain performance test scripts for load and stress Testing of UI, and
Web services testing using Apache Jmeter.
• Assisted automation teams for Recording test cases and uploading them to Automation Desktop to
perform Regression testing by automating test cases using Selenium tool. 
 • Actively participate in establishing project plans, estimating work and monitoring progress against
milestones.
• Execute, monitor, analyze, and report performance tests for 1000 users.
• Worked with developers to troubleshoot and resolve performance issues.
• During development, assess performance vs. design targets and help product development.
• Involved in solving Environmental problems along with Technical Support People, especially in Sever
Connections and Database sharing issues.
• Reviewed deliverables and log defects to Jira and reporting it based on the severity.
• Preparation of weekly and monthly status reports.

Sr. Software Test Engineer, IBM India Pvt. Ltd., Apr 2010 to Jun 2012

Project: 3PD-(Third Party Debit) ACS, ICTS / Client: TD Bank, Canada

Environment: Mainframe Testing (IMS-DC, IMS DB, DB2, COBOL, JCL) and Quality Center

Description:

This project will validate the launch of a new Visa Debit card that will have both Visa Debit and Interact
Debit functionality on the card. Some positives for the customer are the ability to use the Visa Debit card
for international debit, card not present debit (MOTO, e-comm) and signature debit (non-PIN merchants).
There are 3 set of applications involved in this project. They are ACS (Access Card System), ICTS
(Integrated Consumer Transaction System) and CTF (Consumer Transaction Facility). ACS application deals
with issuing the card, maintaining the card information, card holder data base etc., ICTS deals with the end
to end flow of the transactions done from the card and CTF deals with the settlement and reconciliation of
the transactions.

Responsibilities:

• Participated in Business Requirements reviews to understand the functional requirements.

• Created Test cases, Executing Tests, Test data preparation and setting up of testing environment.
• Prioritized test requirements and organized test cases accordingly as per the testing needs.
• Involved in system testing and system integration testing, Regression testing, BAT.
• Reported and tracked the defects in Quality Center and coordinated with the development team for
quick fix of bugs at the release of each build of the application.
• Coordinate testing with the Development team members and all stakeholders in Agile workflow.
• Peer review of deliverables and log defects to Rational Clear Quest (RCQ).
• Provided Root cause analysis of defects found and reported, Reviewed test results to manager.
• Involved and Supported the Test Lead in performing high level impact analysis and Testing Metrics.
• Extensive regression testing after defects has been fixed.
• Assisted test closure activities such as archiving test ware, preparing Test Summary Report, Lessons
learned Document, Items Transmittal Reports.

Project: OSO-ACS Client: TD Bank, Canada

Environment: Mainframe Testing (IMS-DC, IMS DB, DB2, COBOL, and JCL) and QC.
 Description:
OSO is the Internet site of TD Bank that provides customers access to their checking, savings, money
market deposit, CD, IRA, credit card, mortgage, and Line of Credit account information .

Responsibilities:

• Reviewed Business Requirement documents (BRD) and Functional Specifications Documents to

prepare Test Cases and identify test scenario. 
• Within Software test life cycle (STLC) I have been involved both directly and indirectly with Test
Requirement Identification, Project Setup, Planning Estimation, Test Strategy and Test Outline, Test
Design, Test Plan reports, Automation, Test Execution, Regression reports, Code Freeze, and Post
Project Analysis. 
• Proficient in test strategy preparation, test plan development, test case creation, test data
preparation, test execution and bug tracking. Enter defect into HP quality center.
• Mapping to RTM to have test coverage, Prioritized test requirements and organized test cases
accordingly.
• Wrote and executed SQL queries to perform the DB testing in the driver information DB. 
• Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues
within proprietary software applications development Using Clear Quest tool.
• Participated in various meetings to discuss issues faced and Given feasible ideas for Enhancement
and Modification Requests. 
• Handled all phases of projects by effective communication with different Onshore Teams and Offshore
Teams.
Project: Aviva-Motor Client: Aviva Life Insurance -UK
Environment: Web Testing, Quality Center, Bugzilla

Responsibilities:

• Requirements Analysis through SRS & SDS walkthroughs.

• Interacted with Business System Analyst and Software Engineers to implement the new changes in
Solutions Requirement Document and to report any issues that was found during testing.
• Performed end to end testing in QA (Quality Assurance) Environments and UAT (User Acceptance
Testing) environments 
• Created and updated testing scenarios within Microsoft Test Manager.
• Involved in Test case design, Test execution, Bug tracking and Reporting
• Daily backup and maintaining of databases attached to the test set.
• Liaised with onshore team members to discuss progress of work packages and address issues .

Software Test Engineer (Assistant Manager Grade), HDFC Bank Ltd.,

Sept 2009 to Apr 2010
 Project: WAYFORWARD / Environment: Vision plus Systems (Mainframe)/ Backend: SQL Server
2000 / Web Testing / .Net 4.0 / WAS Server / Microsoft Visio / Java Script / TFS

Description:
Way forward is a web-based application to generate process and quality analysis reports in an easily
customizable format based on the individual user needs. This application acts just like data warehousing
application by pulling data from 10 different Card applications (Corporate Cards, Auto pay, Mini Cards, SMS
Alerts, Smart pay, Data Convertor, Disputes etc).

Responsibilities:

• Gathering and Understanding of business requirements from the application owners and end users.
Liaising with TSG (Bank's technology group), vendor to address project activities.
• Created RTM, Test Strategy, Test scenarios, Test cases design for ASM, FAS, CDM, CMS modules of
vision plus.
• Involved in end to end Functionality, Usability, Performance testing and Bug tracking & Reporting.
• Understanding of COBOL, CICS, JCL, MVS, VSAM file structures to test modules of vision plus.
• Testing tables, views, stored procedures, functions with the business logic in SQL Server 2000.
• Checking SQL jobs for Data migration from 12 applications which are executed at different intervals.
• Conducted Functional testing with Valid and Invalid inputs for positive and negative testing
• Responsible for preparing Quality Metrics and reporting Team Manager.
• Involved in delivering regular, comprehensive Status Reporting at appropriate levels.
• Knowledge on SOAPUI tool to test web services couples with Way forward.

Scope International Pvt Ltd, (Subsidiary of Standard Chartered Bank)

Aug 2004 to Sept 2009
Technical Analyst (Mar 2005 - Sept 2009) / Business Support Engineer (Aug 2004 - Mar
2005) 

Project: Scope Imaging Systems (SIS) / Role: Technical Analyst / Technologies: ASP .Net,
Oracle / QTP

Responsibilities:

• Recognized by management as point of expertise to whom others look for guidance and direction in
respect to relevant business, testing, development and operational environments.
• Coordinating all aspects of projects such as initiation, planning including, scheduling, task
assignment and tracking, change Management, status reporting and risk management.
• Volunteered in setting up the process to improve the quality of deliverables for Consumer Banking
operations and compliance to Global services.
• Handled all migration works of SIS as SPOC in the absence of team lead for approx. 8 months and
received appreciation from functional head of CB.
• Understanding of process flows and support applications of Consumer Banking (CB)
• Involved in Requirement Analysis, System design, execution in Agile flow.
 • Created workflows for CB-BAU processes which were to be migrated to SIS application adhere to
Audit Compliance.
• Creation of user profiles, ACL (access Rights) for appropriate users who would use SIS.
• Facilitated and/or participation of structured walk-through and reviews in all phases of development.
• Delivered Macros for Excel Automation to ease daily BAU tasks of processing teams.
• Supported Process Improvements (LEAN) methodology & initiatives across all CB Units.
• Developed Single page-VBA applications as to automate the Cards department manual processes to
maintain Accuracy, error free and Save time and Money.
• Identified process Improvement areas and delivered macros for AS400-CCMS, Hogan processes.
• Involved in Regression testing of SIS using QTP 9.2 for verification tasks.
• Creation of scenarios for end to end functionality Test Cases.
• Executed test cases and generated test case execution reports and peer reviews.
• Involved in Batch clean up, purging of Core SIS, SIS New Gen applications.
• Involved in Functional Testing, Integration testing, BAT and UAT.
• Mentored new users of SIS and demonstrating awareness of the project. Managed team of 11 FTE’s.
Awards
• Received Key Contributor Award for performing well at Scope International Pvt Ltd (2006).
• Received ‘Business Champ’ award at Scope International Pvt Ltd., for Best performer across the
functional unit (2008).
• Received best team award for delivery among IBM-GBS awarded by Account owner.
Trainings
• Linux System Administration at NIIT
• Session on Test Management, Testing Process and Metrics, TFS
• Session on Basic Training on Mainframes, IMB DB, QTP, TAC model.
• Business continuity plan Training
• Undergone Lean Six Sigma Green Belt program
• Insurance Industry Overview