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Debit Note and Credit Note

A debit memo and credit memo are documents used to process customer complaints that result in price adjustments. A debit memo increases the amount a customer owes, such as if the original price was calculated too low. A credit memo decreases the amount a customer owes, such as if goods were returned. To initiate a price adjustment, a debit or credit memo request is created which can be blocked for review. If approved, it is used to generate the actual debit or credit memo document to adjust the customer invoice. The request can be created without or with reference to an existing order or invoice and specifies the value or quantity of the adjustment.

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1K views2 pages

Debit Note and Credit Note

A debit memo and credit memo are documents used to process customer complaints that result in price adjustments. A debit memo increases the amount a customer owes, such as if the original price was calculated too low. A credit memo decreases the amount a customer owes, such as if goods were returned. To initiate a price adjustment, a debit or credit memo request is created which can be blocked for review. If approved, it is used to generate the actual debit or credit memo document to adjust the customer invoice. The request can be created without or with reference to an existing order or invoice and specifies the value or quantity of the adjustment.

Uploaded by

abdul haseeb
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Procedure for Handling Complaints: Details the steps required to manage complaints related to debit and credit notes, including handling blocked items and adjusting sales orders.
  • Understanding Debit and Credit Notes: Explains the purpose and function of debit and credit notes in sales operations, highlighting their use in correcting transaction amounts.

What is Debit note and Credit note?

Debit Memo - It is a sales document used in complaints processing to request a debit memo for a customer. If the prices calculated for the customer were too low, for example, calculated with the wrong scaled prices, you can create a debit memo request. The debit memo request can be blocked so that it can be checked. When it has been approved, you can remove the block. It is like a standard order. The system uses the debit memo request to create a debit memo. Credit Memo - A transaction that reduces Amounts Receivable from a customer is a credit memo. For eg. The customer could return damaged goods. A debit memo is a transaction that reduces Amounts Payable to a vendor because, you send damaged goods back to your vendor. Credit memo request is a sales document used in complaints processing to request a credit memo for a customer. If the price calculated for the customer is too high, for example, because the wrong scale prices were used or a discount was forgotten, you can create a credit memo request. The credit memo request is blocked for further processing so that it can be checked. If the request is approved, you can remove the block. The system uses the credit memo request to create a credit memo. As mentioned above, creating a credit or debit memo request enables you to create credit or debit memos based on a complaint. For this first create a sales document with the order type for a credit or debit memo request. You can create the debit or credit memo requests in the following ways: Without reference to an order With reference to an existing order Here you enter which order the complaint refers to. With reference to an invoice Here you enter which invoice the complaint refers to. In all cases, you specify the value or quantity that should be in the credit or debit memo You can block the credit or debit memo request from being billed in Customizing. Go to Sales -> Sales Documents -> Sales document header -> Define sales document type and select the billing block field in the billing section. This request can later be reviewed along with similar ones, - if necessary, by another department. The request for a credit or debit memo can then be approved or rejected. To create Credit / Debit Memo request: - Use the same procedure that you use for Creating Sales Orders i.d T Code VA01 - Give Order Type as CR for Credit Memo and DR for Debit Memo reuest While creating the request you have to enter Customer Number, Reason for the request. and Material and its quantity. Once the credit or debit memo request is released you can create credit or debit memo. The credit memo request will be automatically blocked for checking with Billing Block 08 (to check credit memo) & 09 (to check debit memo) for the sales order type CR . If it is not so you can customize the block for credit memo requests in Customizing for SD when you define the order type Sales and Distribution -> Sales -> Sales Documents -> Sales Document Header -> Define sales document types. The release of block is allowed to be removed only by the people who are authorized for it. If the amount is within acceptable limit the block is automatically released otherwise all the people assigned to this job receive a work item in their integrated inbox for release.

If the complaint is not automatically blocked by the settings in Customizing, you can set a delivery or billing block manually. - Logistics -> Sales and distribution -> Sales. - Choose Order -> Change. - Enter the number of the sales document, or use a matchcode to search for it. - Choose Enter. - If all the items have been blocked, choose Select all. - If only some items should be blocked, select the corresponding items. - Choose Edit -> Fast change of... -> Delivery block or Billing block. - Enter the delivery or billing block for the header or individual items. - Choose Copy. - The system copies (or deletes) the delivery or billing block in all the selected items. - Save your document.

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