K.
SHIVA KUMAR
Service Engineer
Address: Karmanghat, Dist.: Rangareddy. T.S – 500079.
Phone: 8686144818
E-mail: kokkondashiva24@[Link]
Ensures the highest level of systems and infrastructure availability . responsible for assessing
systems, determining problems, providing solutions to issues that arise, designing systems,
upgrading systems, maintaining systems and brainstorming possible improvements that can be
made to a system in the future.
Skills
Excellent communication skills, Decision-making, Information security, Analytical skills,
Knowledge of systems engineering software tools, Leadership, Organizational skills, Attention to
detail
Work History
2020-07 – 2022-03 Service Engineer
Thales India, [Link] (Hyderabad Metro Railway), Hyderabad Telangana.
• Plan, implement, install, operate & maintain systems hardware, software
applications and Information Technology infrastructure.
• Maintenance, operation, HMI and troubleshooting of overall equipment
related to System Requirements especially in Acid’s & CCTV.
(ACCESS CONTROL INTRUSION DETECTION, CCTV IN POE& NON-POE).
• Perform functional analysis and cost-benefit studies to determine proper
allocation of resources.
• Communicated with other team members to enhance process and
performance.
• Oversee the testing and monitoring of applications and systems
performance.
• Provide assistance with System planning, Business information analysis
and process improvement.
• Support staff and end user with resolution of system issues, Malfunction or
software programming problems
• Install and implement new programs, modules, servers, hardware,
network equipment when necessary to upgrade, improve resources or
increase compatibility.
• Implemented digital investigation tracking system, decreasing time spent
on paperwork.
• Develop applications, software tools and program snippets that support
reusable components.
2019-07 – 2020-05 Network Assist
Shell Info Global Digital's [Link] (HYDERABAD METRO RAILWAY), Hyderabad,
Telangana.
• Secure network systems by establishing and enforcing policies,and defining
and monitoring access.
• Configure level2 & level3 switches, installing patch panel & lan cables
perform operations on AFC (Automatic Fare Collection) equipment’s
• Support and administrate firewall environments in line with IT security
policy
• Report network operational status by gathering and prioritizing information
and managing projects.
• Upgrade data network equipment to the latest stable firmware releases.
• Configure routing and switching equipment, hosted IP voice services and
firewalls
• Work with Team management and Testing Assurance to provide feedback
to Clients regarding accuracy of procedures.
• Provide remote support to on-site engineers and end users/customers
during installation & Provide remote troubleshooting and fault finding if
issues occur upon initial installation
• To maintain a proper safety in a Site & floor.
2017-05 – 2018-05 Technician
MCML Projects [Link] (Hyderabad Metro Railway), Hyderabad, Telangana
• Worked as a leading Engineering Technician. responsible for evaluating
equipment’s
• Handled project launches and worked to solve installation challenge
• Upheld the highest standards for safety compliance in the workplace
• Handled preventive maintenance, troubleshooting, and problem-solving
tasks
Education
2019 – 2022 PALLAVI ENGINEERING COLLEGE OF TECHNOLOGY (B. TECH)
J.N.T.U.H, Hyderabad.
• Graduated with 6.5 CGPA in first class
• Minor project was BANGLORE HOUSE PRICING SYSTEM. Using Python
(Machine Learning Algorithm). Which is used to predict house prices.
• Major project was CREDIT CARD FRAUD DETECTION. Using Python
(Machine Learning Algorithm). Which is used to detect frauds of credit
card.
2013 – 2016 T.R.R COLLEGE OF TECHNOLOGY(DIPLOMA)
S.B.T.E.T (A.I.C.T.E).
• Completed with 60% in First class
• Major Project was EMAIL ENCRYPTION. Which is used to send the mails
in encrypted process languages used .Net.
2012 – 2013 VISION MODEL HIGH SCHOOL (S.S.C)
School Of Secondary Education, Hyderabad.
• Completed With 7.5 GPA in First Class
Languages
English, Hindi, Telugu
Interests
Reading Newspaper, listening to music, Playing strategy game
Technical Skills
MS Office
Networking, Switch Configuration.
Certifications
Networking in IDEA SOFT TECHNOLOGIES (Ameerpet)
2nd prize in College Essay & Quiz competition
Additional Information
Father's Name : K. Pari Purna Chary.
Date of Birth : 24/04/1998
Marital Status : Un-Married
Religion : Hindu
Permanent Address : H-No: 8-2-62/1 Mandamallama Gardens, Karmanghat
Karmanghat, Meerpet. Dist: Rangareddy. T.S - 500079
Declaration
All entries made in this resume are true to the best of my knowledge and belief. I am willing to
produce original certificate on demand at any stage.
K. Shiva Kumar.
