SYSADMIN

SOFTWARE
GUIDE
TABLE OF
CONTENTS

R EAD T HIS F IR ST 3

PROD U CT R AT INGS 4

E NDPO IN T M ON ITOR ING & MANAGE ME NT 4

S O F TWAR E AN D PATCH MANAGE ME NT 5

I T A S S ET M AN AG EM ENT 6

S E RVI C E D ESK 7

RE MOT E D E S KTOP 8

I T DO C U M EN TAT ION 9

B ACKU P 10

NE TWOR K M ON ITOR I NG 11

E NDPO IN T S EC U R I TY 12

A B OUT NINJAO NE 13

SYSADMIN SOF TWARE GUIDE 2

Read this first

Sources

The following ratings were collected from

third-party review sites G2 and Capterra in
October 2021.

What "--" indicates

The particular data point was either unavailable at

the time of our collection, or the product did not
meet our cutoff of having three or more reviews.

These lists are obviously not comprehensive:

The IT software market contains many tools not

seen here. Creating a truly exhaustive list is an
undertaking left to more adventurous souls. We
have simply done our best to include the major
players in each category that are geared
specifically toward IT professionals, and that have
a minimum of review data available. (at least 3
reviews)

How to best use this guide:

This guide is not meant to be the final word on

the value of these solutions. Many factors go into
choosing the right software. User ratings are just
one. Therefore, this guide primarily serves
as a jumping-off point for additional research.

SYS A DMI N S O F TWA RE G U ID E 3

 PRODUC T
R ATINGS

ENDPOINT MONITORING & MANAGEMENT

With many admins now responsible for managing an increasingly complex variety of systems
and devices, the ability to centrally manage them all has become a core requirement for modern
IT administration. The following are the highest-ranked endpoint management tools, with
MDM solutions and tools designed specifically for Apple devices ranked in their own subgroups.

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

NINJAONE 4.8 9.3 9.6 9.5 9.7 4.9 4.8 4.9

PULSEWAY 4.4 8.5 8.3 9.0 8.3 4.7 4.7 4.7

LOGMEINV 4.2 8.9 8.8 8.7 8.0 4.5 4.5 4.2

CENTRAL

MANAGEENGINE
DESKTOP 4.2 8.7 8.3 8.5 8.4 4.4 4.3 4.2
CENTRAL

QUEST 4.1 8.6 7.5 7.8 8.0 4.1 3.9 3.7

KACE

IVANTI UEM 4.1 8.4 6.9 7.5 8.0 - - -

MICROSOFT 4.1 8.6 7.0 7.7 8.0 - - -

SCCM

TANIUM 4.1 - - - - - - -
CORE

KASEYA VSA 4.0 8.2 6.7 7.4 6.9 4.0 3.6 3.5

HCL BIGFIX - - - - - - - -

M O B IL E D E V I CE M A N AGEMEN T (MD M)

SCALEFUSION 4.7 9.2 8.6 9.1 9.6 4.8 4.7 5.0

HEXNODE UEM 4.6 9.0 8.6 8.8 9.7 4.7 4.5 4.8

MANAGEENGINE
MOBILE DEVICE 4.4 9.0 8.5 8.4 8.7 4.6 4.4 4.5
MANAGER PLUS

MICROSOFT 4.3 8.8 6.9 8.2 8.2 N/A - -

INTUNE

VMWARE
WORKSPACE 4.1 9.1 8.2 8.3 8.1 4.7 4.4 4.4
ONE

A PPL E D E V I CE M A N AGEMEN T

KANDJI 4.9 9.5 9.5 9.4 9.8 4.9 4.9 5.0

JAMF PRO 4.7 9.2 8.1 8.9 9.1 4.7 4.4 4.7

FLEETSMITH 4.4 8.2 9.3 9.3 9.0 4.6 4.7 5.0

ADDIGY 4.4 8.9 8.2 8.2 8.8 4.6 4.2 4.0

SYS A DMI N S O F TWA R E G U ID E 4

SOFTWARE AND PATCH MANAGEMENT
Keeping operating systems and 3rd-party applications patched and protected against the latest
vulnerabilities is a critical but time-consuming responsibility. These solutions automate the process,
and can help admins deploy and uninstall applications, as well.

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

PATCH MY PC 5.0 N/A N/A N/A N/A - - -

PDQ DEPLOY 4.9 9.5 9.6 9.6 9.8 4.8 4.7 4.8

NINJAONE 4.8 9.2 9.5 9.4 9.6 4.9 4.8 4.9

SMARTDEPLOOY 4.8 9.4 9.2 9.5 9.5 4.9 4.8 4.8

NINITE 4.8 9.4 9.9 9.6 9.2 - - -

AUTOMOX 4.6 9.1 9.4 9.6 9.6 4.7 4.8 4.8

NESSUS 4.4 9.0 8.7 8.8 8.4 4.7 4.6 4.3

MANAGEENGINE
PATCH MANAGER 4.4 9.1 8.8 8.5 8.4 4.5 4.3 4.4
PLUS

QUALYS CLOUD 4.1 8.9 8.2 8.8 8.3 3.6 3.8 3.8
PLATFORM

IVANTI UEM 4.1 8.4 6.9 7.5 8.0 - - -

SOLARWINDS 4.0 8.3 7.7 7.6 7.8 4.3 3.8 4.5

PATCH MANAGER

CHOCOLATEY - - - - - - - -

SYS A DMI N S O F TWA R E G U ID E 5

IT ASSET MANAGEMENT
You can’t secure or manage what you can’t see. That’s why it’s important for admins to leverage
software that can discover, track, and provide real-time insights on all their IT assets.

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

PDQ INVENTORY 5.0 N/A N/A N/A N/A - - -

SNIPE-IT 4.9 9.5 9.6 9.6 9.8 4.8 4.7 4.8

OOMNITZA 4.8 9.2 9.5 9.4 9.6 4.9 4.8 4.9

LANSWEEPER 4.8 9.4 9.2 9.5 9.5 4.9 4.8 4.8

SYSAID 4.8 9.4 9.9 9.6 9.2 - - -

IVANTI IT ASSET
MANAGEMENT 4.6 9.1 9.4 9.6 9.6 4.7 4.8 4.8
SUITE

SERVICENOW 4.4 9.0 8.7 8.8 8.4 4.7 4.6 4.3

MANAGEENGINE
PATCH MANAGER 4.4 9.1 8.8 8.5 8.4 4.5 4.3 4.4
PLUS

CHERWELL
IT ASSET 4.1 8.9 8.2 8.8 8.3 3.6 3.8 3.8
MANAGEMENT

WORKSPACE ONE 4.1 8.4 6.9 7.5 8.0 - - -

SYS A DMI N S O F TWA R E G U ID E 6

SERVICE DESK
The right service desk software can save IT technicians time and result in improved
end-user experiences.

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

HALOITSM 4.8 9.3 9.3 9.9 9.7 4.6 4.5 4.8

SYMPHONY SUMMITAI 4.7 9.4 9.2 9.3 9.5 4.5 4.6 4.1

HELPDESK 4.7 9.1 N/A 9.4 9.4 4.5 4.7 4.4

FRESHSERVICE 4.6 8.8 8.9 9.2 9.3 4.5 4.6 4.6

SYSAID 4.5 9.0 8.5 9.0 9.3 4.5 4.4 4.5

SOLARWINDS 4.4 8.6 8.7 9.0 9.1 4.6 4.6 4.7

SERVICE DESK

ZOHO DESK 4.4 8.7 8.2 8.5 8.2 4.5 4.4 4.3

TOPDESK 4.4 9.3 8.6 9.0 9.0 4.6 4.5 4.8

SERVICENOW 4.3 9.1 8.2 8.6 8.8 4.5 4.1 4.2

ZENDESK 4.3 8.7 8.2 8.5 8.2 4.4 4.3 4.2

SPICEWORKS 4.3 8.6 8.7 8.7 8.4 4.4 4.3 4.2

HELP DESK

MANAGEENGINE 4.2 8.5 8.0 8.4 8.0 4.3 4.2 4.2

SERVICE DESK PLUS

SALESFORCE 4.1 N/A 7.5 8.1 8.1 4.4 4.0 4.2

SERVICE CLOUD

SOLARWINDS WEB 3.8 8.6 8.1 7.9 8.0 4.1 4.1 4.1
HELP DESK

KASEYA VOREX 3.7 7.7 N/A 7.4 7.2 3.8 3.6 3.9

SYS A DMI N S O F TWA R E G U ID E 7

REMOTE DESKTOP
Remote desktop solutions play a critical role in modern IT management, offering admins the ability
to gain quick and reliable remote access to machines for hands-on troubleshooting and more.

PR O DUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

SPLASHTOP 4.9 9.7 9.4 9.8 9.6 4.8 4.8 4.8

CONNECTWISE
CONTROL 4.7 9.3 9.0 9.4 8.9 4.7 4.6 4.4
(FORMERLY SCREENCONNECT)

BEYONDTRUST
REMOTE SUPPORT 4.7 9.5 8.7 9.3 9.4 4.6 4.5 4.5
(FORMERLY BOMGAR)

VNC CONNECT 4.7 9.3 9.0 9.5 9.1 4.4 4.5 4.3

ZOHO ASSIST 4.6 9.3 9.5 9.5 9.1 4.6 4.6 4.5

ANYDESK 4.5 9.3 9.5 9.5 9.1 4.6 4.6 4.5

TEAMVIEWER 4.5 9.1 9.0 9.1 8.6 4.6 4.6 4.3

LOGMEIN PRO 4.4 9.2 9.3 9.2 8.2 4.4 4.2 4.0

GOVERLAN 4.4 9.0 8.4 8.9 9.0 4.7 4.5 4.6

SOLARWINDS 4.3 8.7 8.8 8.7 8.2 4.6 4.4 4.2

DAMEWARE

SYS A DMI N S O F TWA R E G U ID E 8

IT DOCUMENTATION
Good documentation is the key to better, faster, and scalable support. The following solutions aim
to give admins the information they need, exactly where and when they need it.

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

IT GLUE 4.7 9.3 8.7 9.5 8.5 4.7 4.5 4.4

CONFLUENCE 4.0 8.4 7.8 7.8 7.8 4.4 4.1 4.2

PASSPORTAL 3.9 8.3 8.0 7.9 7.3 4.4 4.2 4.4

HUDU - - - - - - - -

IT PORTAL - - - - - - - -
(FORMERLY SI PORTAL)

ITBOOST - - - - - - - -

HUDU - - - - - - - -

SYS A DMI N S O F TWA R E G U ID E 9

BACKUP
Properly managing backup solutions has become another core IT priority, especially with the rise of
ransomware and other destructive online threats. The following list focuses on cloud-based backup
solutions, with a subsection for M365 backup tools.

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

VEEAM 4.6 9.3 8.7 9.3 8.8 4.9 4.7 4.8

BACKBLAZE 4.6 9.3 9.2 8.8 8.8 4.8 4.7 4.6

DRUVA 4.5 N/A 8.9 9.2 9.0 4.8 4.6 4.7

BARRACUDA 4.4 8.8 8.6 8.8 9.0 4.7 4.3 4.3

BACKUP

N-ABLE BACKUP 4.3 8.6 8.8 8.7 8.0 4.6 4.6 4.8

ACRONIS CYBER 4.3 8.7 8.5 9.0 8.3 4.5 4.3 4.1
BACKUP

DATTO SIRIS 4.2 9.0 9.1 9.3 8.4 4.6 4.5 4.5

CARBONITE 4.1 8.7 9.1 9.0 8.3 4.3 4.3 4.1

STORAGECRAFT
4.1 8.3 7.7 7.7 7.1 4.4 4.0 4.0
SHADOWPROTECT

UNITRENDS 3.8 6.7 7.5 7.8 7.8 4.6 4.4 5.0

(OWNED BY KASEYA)

M3 65 B ACKUP

ALTARO OFFICE 4.9 9.5 9.9 9.9 9.6 - - -

365 BACKUP

DROPSUITE 4.8 9.7 9.7 9.4 8.6 4.9 4.7 4.5

VEEAM BACKUP 4.6 9.1 8.5 9.3 9.0 - - -

FOR O365

ACRONIS 4.3 8.7 8.5 8.6 8.3 4.5 4.3 4.1

CYBER BACKUP

SPANNING 4.3 8.9 9.3 9.1 8.9 4.0 4.0 3.7

BACKUP

DATTO 4.1 8.9 9.1 8.5 8.4 4.1 3.9 3.8

BACKUPIFY

SYS A DMI N S O F TWA RE G U ID E 10

NETWORK MONITORING
The following solutions provide additional visibility and management over SNMP devices (routers,
switches, firewalls, printers, IoT devices, etc.) and more.

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

DOMOTZ 4.9 9.1 9.0 9.2 9.4 5.0 4.9 5.0

NINJAONE 4.8 9.3 9.5 9.3 9.6 4.7 4.5 4.7

AUVIK 4.7 8.8 9.2 9.3 9.2 4.9 4.9 5.0

PRTG 4.6 9.0 8.2 8.4 8.2 4.6 4.4 4.3

NAGIOS XI 4.6 9.5 5.7 8.9 9.0 4.6 4.3 4.0

LOGICMONITOR 4.5 9.0 8.7 8.7 9.1 4.7 4.5 4.6

SOLARWINDS
NETWORK 4.5 9.1 8.3 8.5 8.5 4.6 4.4 4.3
PERFORMANCE
MONITOR

MANAGEENGINE 4.3 9.2 8.1 8.1 8.7 4.6 4.4 4.5

OPMANAGER

DATADOG 4.2 8.6 8.3 7.9 8.3 4.6 4.1 4.3

ZABBIX 4.2 8.5 7.2 7.9 8.3 4.6 3.8 3.9

SYS A DMI N S O F TWA R E G U ID E 11

ENDPOINT SECURITY
The endpoint security landscape is crowded and constantly in flux. To keep things simple,
we’ve narrowed this list to endpoint protection products.

PR O DUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

SENTINELONE 4.8 9.6 8.8 9.1 9.3 4.7 4.2 4.4

CROWDSTRIKE 4.7 9.3 9.2 9.1 9.2 4.7 4.3 4.3

FALCON

WEBROOT ENDPOINT 4.7 9.4 9.5 9.3 9.1 4.6 4.6 4.5
PROTECTION

CISCO SECURE 4.6 9.4 9.7 9.2 9.4 4.9 4.8 4.3
ENDPOINT

MALWAREBYTES 4.6 9.3 9.3 9.4 8.8 4.7 4.7 4.4

ESET 4.6 9.4 8.6 9.0 9.0 4.7 4.5 4.4

EMSISOFT 4.4 8.8 - 9.0 9.1 4.7 4.8 4.8

SOPHOS 4.3 9.0 8.6 8.7 8.0 4.5 4.3 4.2

INTERCEPT X

VMWARE CARBON 4.3 8.3 8.7 8.5 8.7 - - -

BLACK ENDPOINT

MVISION ENDPOINT 4.3 9.0 7.9 8.6 8.7 4.2 4.2 4.1
SECURITY
(MCAFEE)

BLACKBERRY
4.2 8.9 8.8 8.6 8.5 4.6 4.5 4.4
PROTECT
(FORMERLY CYLANCE)

MICROSOFT
DEFENDER 4.2 8.7 N/A 8.6 8.9 - - -
FOR ENDPOINT

BITDEFENDER 4.1 8.4 8.5 8.7 8.6 4.7 4.5 4.3

GRAVITYZONE

SYS A DMI N S O F TWA R E G U ID E 12

 ABOUT
NINJAONE FOUNDED
2013
H E A D Q UA R T E R S
AU S T I N , T X

PR ODUC T G 2CR OWD C A PT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

NINJAONE 4.8 9.3 9.6 9.5 9.7 4.9 4.9 4.9

NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne,
IT teams can automate, manage, and remediate all their tasks within one modern, intuitive
platform, improving technician efficiency and user productivity.

Find out why IT HIGHEST-RATED HIGHEST-RATED HIGHEST-RATED

teams are switching RMM EASE OF USE SUPPORT

to NinjaOne
96 % 95 % 97%
S AT I S FAC T I O N USABILIT Y Q UA L I T Y O F
S CO R E S CO R E S U PP O R T S CO R E
(G 2) (G 2) (G 2)

Easy to use. No contracts, no getting locked in

Easy to do No implementation fees or hidden costs

business with. Free and ulimited training, support and onboarding

Make your team more effective with software that reduces complexity,
drives efficiency, and gives you full control over your IT assets.

Two things really stand out: Ninja’s ease-of-use Ninja has helped AspireHR pursue a zero-trust IT
and Ninja’s support. I love how easy it is to learn strategy that strikes a balance between security
Ninja, and I love being able to pick up my phone and usability while simultaneously reducing the
and talk to a person. administrative burden of these tasks.

Andrew Jones, City of Vidalia Jeremy Ailes, AspireHR

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