General Terms & Conditions
Please read these terms and conditions carefully. By accessing the website, sending an
email booking, or booking direct at our offices or Lodges, you agree to be bound by the
below terms and conditions. These terms and conditions are subject to change in the
sole discretion of the Board. The Terms and conditions as published on the Website at
the time of the booking shall apply.
Gondwana shall not be obliged to notify person or entity (including card holders) of any
amendments or change to the conditions.
GENERAL:
Proof of payment and booking confirmation from Gondwana shall be presented at check-
in
Rates and details as published on the Website on date of booking shall apply and are
subject to change without prior notice.
Prices relating to the bookings will be indicated during the booking process.
ONLINE BOOKINGS
Accommodation facilities of the Gondwana Collection can be booked online at
[Link]
Online Availability check of the Gondwana Collection can be checked online at
[Link]
Online Payments for the Gondwana Collection can be done: * See Options below
Online bookings for several Gondwana Card Members can only be accepted if valid Gondwana
Card numbers are submitted for all persons.
ONLINE ENQUIRY VIA WEBSTORE:
For General Enquiries only
For Accommodation Availability Enquiries only
For Quotation Enquiries/Requests only
Due to the nature of the enquiry, the Availability Status given by our booking agent is not
binding.
BOOKING PROCEDURE:
Check ALL booking Details on the Booking Summary received
Advise Gondwana Booking Agent of incorrect booking details or changes immediately
It is the duty of the Purchaser to check the final Booking Summary
Payment strictly 72 Hours (3 days) after receipt of the Booking Summary, failing
which, the booking will be deleted from the system automatically without prior notice.
The Status of the Booking Summary is PROVISIONAL and will only be converted to
CONFIRMED, once the full Payment reflects on our Bank Statement.
Bookings are subject to availability at the time of the booking
Bookings made directly on arrival have to be paid in full at the facility (discounts for Card
Holders applicable)
CANCELLATION POLICY:
29 days prior to arrival: 10%
22 - 28 days prior to arrival: 20%
15 - 21 days prior to arrival: 30%
08 - 14 days prior to arrival: 50%
04 - 07 days prior to arrival: 75%
01 - 03 days prior to arrival: 90%
PAYMENT PROCEDURE:
Always use the Booking Reference Number on the proof of payment
Email the Proof of payment to your Booking Consultant or to info@gondwana-
[Link]
It is imperative to have your proof of payment and booking confirmation from Gondwana
with you at time of check-in.
EFT Payment
Bank: FNB Business (First National Bank Business)
Account Name: Gondwana Collection Namibia (Pty) Ltd.
Account Number: 622 624 541 78
Branch Code 281 872 (from RSA please use universal branch Code 282 672)
International Bank Transfer
SWIFT FIRNNANX (Intern. Transfers only) Fees apply and will be for payee’s account
Credit Card Payment Facility
Use our direct secure site [Link] - (enter your Booking
Number as Reference)
Credit Card Payment Facility at the Lodges
All additional payments made at Lodges can be done with major credit cards.
DINER and AMERICAN EXPRESS CARDS are no longer accepted.
The Link to our GDPR Compliance Document:
[Link]
[Link]
