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SUMMER INTERNSHIP REPORT
ON
ItNUMAN RESOURCE DEPARTMENT
fe)
LEARNOVATE ECOMMERCE
SUBMITTED BY:
MD SHARIQUE NOM
2019-334-080
BBA-V
SUBMITTED
DR. ASAD AH
g
JAMIA HAMDARD UNIV SUMMER INTERNSHIP REPORT
ON
HUMAN RESOURCE DEPARTMENT
OF
LEARNOVATE ECOMMERCE
SUBMITTED BY:
MD SHARIQUE NOMANI
2019-334-080
BBA-V
SUBMITTED TO
DR. ASAD AHMAD
JAMIA HAMDARD UNIVERSITY Table of contents
Chapter
Internship Certificate
Acknowledgment
Executive Summary
Introduction OF HRM
1.1. Characteristic
1.2. Objectives
1.3. Functions
1.4. HR Recruitment
‘Company Profile
2.1. Mission, Vision &Motto
Product Of the Company
My Assigned Job Role
4.1, Roles and Responsibilities of Human Resource Intern
4.2. Human Resource Department
4.3. Samples of my work
My Learning Outcome
Research Methodology
6.1. Objective of the study
6.2. Scope of the study
Limitations and Suggestions
‘Conclusion
References CERTIFICATE OF COMPLETION
4 LEARNOVATE ECOMMERCE
CERTIFICATE OF INTERNSHIP
We present this certificate to
MD SHARIQUE/NOMANI
in appreciation for your work as a HEAD HR. Intern at
Learnovate. You have shown true commitmen itfgence during the course of
this internship and have successfully completed all the assigned tasks.
The internship was conducted between __ 30/08/2021 to __o7/n0/2021_
RAVI SINGH DECLARATION
| MD SHARIQUE NOMANI student of Jamia Hamdard University in BBA V
Semester hereby declare that the Report entitled “HUMAN RESOURCE
DEPARTMENT “at LEARNOVATE ECOMMERCE is an original work developed and
submitted by me under the guidance of Asst. Professor DR. ASAD AHMAD in the
academic year 2021-22.
The information submitted is genuine and practical to best of my knowledge
KE
MD SHARIQUE NOMANI
ENROLLMENT NO: 2019-334-080 This Internship would not have been possible without the guidance and the help of
several individuals who in one way or another contributed and extended their
valuable assistance in the preparation and completion of this study
I would like to thank my internship program Mentor Prof. Dr. Asad Ahmad from
the bottommost part of my heart for his careful guidance, teaching me, and giving
me instructions, which actually helped me to accomplish the internship report
successfully. I would like to thank my External mentors Ravi sir for giving me the
opportunity to perform my internship program under their supervision in Human
Resource Management.
1 would also like to express my humble gratitude to all the colleagues in the
organization and specially my department for showing exceptional belief in my
capabilities and trust me with different important tasks and helped me with their
guidance and sharing their valuable knowledge. Colleagues of my department also
helped me incredibly in preparing this report
&
Sincerely,
‘Md Sharique Nomani EXECUTIVE SUMMARY
The core objective of the internship is to fulfill the requirement of the BBA
program as prescribed by the Jamia Hamdard University. An intern has to prepare
project report at the end of the internship period but the main objective of the
internship is to get the hands-on experience of the real-world organization. The
internship was completed with the objective of getting practical knowledge in the
HR department of Learnovate Ecommerce.
The first responsibility I was assigned on this six week of internship period was to
a post Internship program on different social media sites, collect the applicant and
take their Interview. Secondly, I was Promoted to Head HR where, | was assigned
with different roles and responsibilities. As an intern, I realized that 1 was
successful to gather a lot of significant learning experiences which would be
helpful in my future career. The HR department of Learnovate Ecommerce offered
me ample space and opportunities, not only to learn but also to exhibit my skills as
a HR team member.
I also attempted to gather more information on basic job functions of other
departments to have better understanding of the relation between them and the HR.
department. It was commendable to see how wholeheartedly they welcomed
acknowledged and appreciated new ideas and knowledge. I have provided few
recommendations based upon my understanding and knowledge.
successfully completed all the assigned duties and handed them over to the senior
supervisor at the end of the intemship. | thoroughly enjoyed the challenges that
came along every single day. I could also bring some minor improvisations during
my internship which were able to leave their marks. These lessons that I have
learned will be a valuable one for my future endeavors as well. Chapter: 1
Introduction
Human resources management (HRM) is concerned with the “people” dimension
in management. It deals with the totality of the manpower management function.
HRM may be defined as the art of processing, developing, and maintaining a
competent workforce to achieve the goals of an organization in an effective and
efficient manner.
In other words, HRM can be defined as a process, concerned with the management
of human energies and competencies to ensure a competent and committed
workforce to achieve organizational goals in a changing environment.
According to DiCenzo and Robbins, “HRM is a process consisting of four
functions- acqui n, development, motivation and maintenance of human
resources.
“ Human Focus: HRM is concerned with the people in an organization. It
focuses on individuals possessing energy and competencies. It is always
concems with developing and utilizing human potential
¢ Management Functions: HRM is a management function. It involves
acquisition, development, motivation and maintenances of HR.
“ Pervasive: HRM covers all levels of management. It is performed by all
levels of management.
* Continuous:HRM is a continuous function. The activities related to HRM
are continuously performed in an organization. It is always concems with
Present and future HR. «» Mutuality oriented:
ty fed: HRM always tries to improve the relation between
employers and employees by integrating their goals.
Dynamic:
HRM is ynamic functi
's a dynamic function. tt is affected by the changes in
environment, It adapts to the changing forces in the environment.
1.2,Obiectives of HRM
ae -
Organizations procure and manage various resources including human to attain
the specified objectives or goals. Thus, HR are managed to divert and utilize
their resources towards and for the accomplishment of organizational goals.
Therefore, basically the objective of HRM is drawn from and to contribute to the
accomplishment of the organizational goals. The other objectives of HRM are to
meet the needs, aspiration, values and dignity of individual employees and
having due concems for the socio-economic problems of the community and the
country.
* To create and utilize an able and motivated workforce to accomplish the
basic organizational goals.
¢ To establish and maintain organizational structure and desirable working
relationship among all the members of the organization.
To secure the integration of individual or groups within the organization
by coordination of individual and group goals with those of the
organization.
To create facilities and opportunities for individual or goal development so
as to match it with the growth of the organization.
* To identify and satisfy individual and group needs by providing adequate
and equitable wages, incentives, employees benefits and social security
and measure for challenging work, prestige, recognition, security
status. To strengthen and appreciate the human assets continuously by providing
training and development program.
+ To provide facilities and conditions of work and creation of favorable
atmosphere for maintaining stability of employment
1,3, The functions of HRM:
¢ Human Resource Planning: HR planning is a forecasting the need and
availability of manpower in an organization. It is prepared by HR
departments in consultation with other departments. The demand for
manpower is estimated on the basis of expansion or contraction of current
and future business operation whereas manpower supply is determined by
the internal and external availability of people.
+ Job Analysis: It is the basic function of HRM. It collects the job-related
information to make job specification and job description. Job Analysis
helps in formulation manpower planning, recruitment and selection and
other HR decisions.
+ Recruitment and Selection: HRM recruits the potential employees.
Recruitment is a process of identifying the prospective employees,
stimulating them and encouraging them to apply for the particular job in
an organization. Selection is made from the list of potential employees
after recruitment. Selection involves the process of reviewing application
blanks, organizing interviews and test and informing candidates.
Training and Development: It is needed to build the skill, ability and to
motivate the employees. HR department provides training and
development program to the employees as per the organizational need. It
assesses the training needs and determines the type of training and
development program.
tion employees”
% Performance Appraisal: It is the process of evalua performance related strength and weakness, Performance is measured
against criteria set previously. This function helps in determining pay,
promotion and also in taking disciplinary action.
+ Compensation and Benefits: Compensation and Benefits are the monetary
reward provided to the employees against their effort to work. They are the
major tools to motivate the employees in anorganization. Thus, HR
manager must design them in effective manner to attract qualified and
skilled manpower at work.
+ Health and Safety: Every organization has to take care of its employees’
health and safety. Working place must be clean and safe enough to
perform the work by employees. Higher risk and pollution de-motivate the
employees at work. Thus, HR managers should highly concern on this
matter
+ Employee Relation: HR mangers must maintain harmonious relation
between management and employees. Any issues or grievances arise in an
organization should be handled constructively through discussion,
negotiation etc.
“% Record Keeping: HR department keeps and maintain the record of
employees and retrieve whenever it is necessary. The records include
application form, medical records, employment history, absence etc. This,
function helps in promoting as well as to take disciplinary action to statts HR Recruitment
Recruitment refers to the process of identifying, attracting, interviewing,
selecting, hiring and onboarding employees. In other words, it involves
everything from the identification of a staffing need to filling it.
Depending on the size of an organization, recruitment is the responsibility of a
range of workers. Larger organizations may have entire teams of recruiters, while
others only a single recruiter. In small outfits, the hiring manager may be
responsible for recruiting. In addition, many organizations outsource recruiting to
outside firms. Companies almost always recruit candidates for new positions via
advertisements, job boards, social media sites, and others. Many companies
utilize recruiting software to more effectively and efficiently source top
candidates. Regardless, recruitment typically works in conjunction with, or as a
part of Human Resources.
Need of Recruitment
Every Company in the world knows the importance of the recruitment step in
increasing. Also, The performance of the company and increasing the
productivity of the products. In this part of the project, we will mention some
important point about the importance of the recruitment step in any organization:
4 It helps the organization by finding the need for requirements by job
analysis activities and personnel planning.
To collect many job candidates with less cost.
% It helps to organize applications by dividing them by underqualified or
overqualified, to increase the possibility of increasing and choosing the
successfull person to the right place.
Employing new and better-qualified staff often the only effective long-
term strategy for improving operational performance. the
& Also, apabilities and commitment of employees ensure an
organization's success,
+ Raise organizational and individual value in the short term and long term.
The Purpose and Importance of Recruitmen:
“ Determine the present and future requirements of the organization in
conjunction with its personnel planning and job analysis activities.
Also, Increase the pool of job candidates at minimum cost.
+ Help increase the success rate of the selection process by reducing the
number of visibly under qualified or overqualified job applicants
Help reduce the probability that job applicants, once recruited and
%
selected, will leave the organization only after a short period.
‘ Meet the organization’s legal and social obligations regarding the
composition of its workforce.
+ Begin identifying and preparing potential job applicants who will be
appropriate candidates.
“ Also, Increase organizational and individual effectiveness in the short term
and long term.
+ Evaluate the effectiveness of various recruiting techniques and sources for
all types of job applicants.
Recruitment & Selection Process
The process of evaluating and determining the need for a position is critical in
the recruitment process. Employing units who have a need for a new position, ot
to backfill an existing position, should use this as an opportunity to review the
and to advance the
organizational structure, staffing skills and expertise,
alignment of the workforce with company policy. 3
The talent management framework and associated procedures are designed to
support a positive experience for the candidate, and provide the structure for a
consistent, fair and legal process for the hiring manager and the institution. Many
of these processes are based on relevant company policies the image below
represents an integrated talent management framework and identifies each step of
the recruiting and hiring proce:
Recruitment Planning
A thorough recruitment/sourcing plan will map out and identify means to attract
a diverse and qualified applicant pool. Thehiring manager is encouraged to
collaborate with his/her respective HR Service Team to determine and develop
the recruitment/sourcing plan.
* HR strategy: Invite them to your leadership meetings to add a talent
perspective to forming and implementing your strategic direction. Every
initiative, plan, goal or mission has a people component, so ask your HR
Partner for ideas on the best ways to motivate and engage people in the right ways and point them in the right direction
$ Workforce planning: Collaborate with them on annual budget and
workforce planning, and Partner with them on the business need,
responsibilities, and creation of Positions. Partner with them on managing
theworkforce, assessing staffing needs, succession planning, and
supporting hiring decisions,
Consultant: Use your HR Partner as a consultant who's dedicated to your
organization's mission and objectives. They can advise, guide and provide
people perspective on everything you need to do. Learnov
Owned,
serve High Quality & Affordable Books for Leamers & to become the Leading
Book Distributor in INDIA. We do 5 Step quality check where every
thing from the
page count to the binding of the books is checked and approved before being
offered to our reader. We offer our customers both the options of buying a low-
priced new book or even lowered-priced second hands books
Website: httpy/Avww.Jeamovateecommerce.com
Industry: Business Supplies &Equipment Company
Size: 11-50 employees
1,122 on Linkedin
Headquarter: PUNE, MAHARASHTRA
Type: Self-EmployedFounded2020
Locations: PUNE, MAHARASHTRA 411033, IN Our Mission is to inculcate good quality reading habits by making good quality
books affordable and accessible globally to the customers.
Vision
Our Vision is to provide quality but affordable books for education, entertainment,
self-development and self-fulfillment to all when the need arises by providing a
wide range of books to satisfy our clients
)
Motto
Our Motto is to deliver the high-quality books at every comer of world at
affordable price at doorstep of customers. “hapter: 3
Product of the Compan:
LEARNOVAT = is an online venture to severe pre-owned, second-hand books &
study equipment’s. Leamnovate offer a wide range of titles both used & unused
which undergo a thorough 5 step quality check where everything from the page
count to the binding of the book are checked and approved before being offered to
the reader. Learnovate Ecommerce provide customer both the options of buying
Jow priced new books or even lower priced second-hand books.
Some other services provided by the company are as follows:
Internship:
We offer students and recent graduates the opportunity to gain direct
practical experience. We provide internship based on our services.
+ Word Press:
We design new themes as well as customize available according to the
customer need.
Digital Marketing:
Digital marketing is a broad field, including attracting customers via email,
content marketing, search platforms, social media, and more.
Design:
We create visual content to communicate messages. We use different tool
for graphics designing.
+ HR:
HRM is designed to maximize employee performance in service of an
employer's strategic objectives.
* Finance:
We deal with activities associated with banking, leverage or debt, credit,
capital markets, money, and investments. Chapter: 4
My Assigned Job Role
During the Six weeks of internship period in the organization as an intern,I decided
to work under HR Department where I could learn some important aspects of HR
functionsand understand the corporate culture of anorganization and also bring in
some fresh ideasto the department. 1 have thought of doing MBAin HR, for
obvious reasons I took upinternship in HRM.I was fortunate enough to have
theopportunity to do the internship program in such awell-staffed organization.
According to their Policy, HR Intern was given the task to perform various
administrative tasks and support their HR department’s daily activities. HR Intern
responsibilities include updating our employee records with new hire information,
screening resumes and scheduling interviews.
4.1 Roles and Respon: ity of Human Resource Inter
Sources & recruit candidates by using Job Portal, social media.
Screen candidate resume and job Application.
Conducting Interview.
Releasing offer letter.
Update internal databases with new employee information, including contact
details and employment forms
* Prepare HR-related reports as needed.
Address employee queries about benefits.
Review and distribute company policies in digital formats or hard copies. 4,2 Human Resource Department
e Human Resource Depa e1
The Hu ree Department has broadly classified the functions into two
What We Believe and What We Do.
What We Believe
We believe in professional hospitality service for profit. Our Human Resources
ment and retention programs which
philosophy is to provide employee reer
produce optimum employee satisfaction and performance. We are enablers that
support people in reaching their full potential by giving managers and employees
the tools to develop and succeed in their roles.
What We Do
1. HR representatives initiate partnerships with all managers and supervisors of the
company in order to serve all parties in the best interest of the company
2. The Corporate HR and Legal staff are resources to consult when confronted with
s beneficial.
issues, or when outside feedback may be seen
es should develop business strategies that are in alignment
3. HR Representativ
with the company objectives, by focusing on all aspects of the human asset.
improving the HR practices of the
4. HR Representatives should be continuous
¢ a pulse of the company culture as well as by
ing aware of what is,
hotel, by keepin
current in our industry. samples Of My Assigned Role
‘The Steps I followed during the Internship in order to Hire Candidates:
Interview.
‘This is how the interview was taken.
4 Hello(Goodmorning/Good afternoon)am I speaking to MS/Mrs.
From Learnovate Ecommerce. Do let me know if it is right time to talk to
you.
You had applied for the Internship program in HR??
Could you Introduce yourself please?
So, tell me about your past experience. Where have you worked.
Why should We Hire you?
& What is you Strength and Weakness?
If the Candidates were Successful in their Interview, they were Offered with the
Confirmation letter and After the Orientation Program. The candidates were
provided with the offer letter Chapter: 5
y Learning Outcome
puting the 6 weeks of the Internship Program. The internship gave me an excellent
opportunity to gain new skills, especially when it comes to working and
communicating with people moreover these were the Skills, I got to develop within
inyself during the Internship.
«Knowledge on Human Resource Management
Professional communications Skills
Hiring skills
Interviewing skills
Independence
Making connections.
‘Asan intern, though I had a limited space to work, I still managed to grab plentiful
of experiences. I made the best of every opportunity I was given and made the
utmost use of my abilities and knowledge to fulfill all my responsibilities. I could
implement my academic skills into practice and my efforts were highly
acknowledged. There is however some gap between our theoretical knowledge and
real-life practice, yet the managerial level staff members are quite open towards
Upgrading current approach, which was extremely motivating
And moreover, my internship experience was a milestone to my academic and
Professional experience. I thoroughly enjoyed the challenges that came along every
Single day. I could also bring some minor improvisations during my internship
Which were able to leave their marks. These lessons that I have learned will be a
v
‘sluable one for my future endeavors as well. Chapter: 6
Research Methodology
To make this report meaningful and presentable, | have used primary and
secondary research base, Most of the data came from critical observation. Primary
data came from experience, observation, unstructured interview. On the other
hand, secondary data has been collected through internet, different journals, and
regular reporting.
Data Statement:
© Primary data
Experience
> Observation
Unstructured interview
Secondary data
Internet
Website ( www.learnovateecommerce.com)
Different Journals
% And regular reporting
5.1 Objective of the Internship
The objective of internship can be of general, primary, personal and secondary
a. To get expose to different work environment
b. To learn things by working in the organization
©. To be like employee and work like as they do d. To acquire knowledge, skill and grow in work environment
¢. To accomplish the study, report, research or other survey
2 Scope of the Study:
The report entirely discusses the current predicament of L
Group, and how
Learnovate Ecommerce
they performdifferent HR practices at Learnovate Ecommerce.
The report discusses theEvaluation of recruitment & selection process to reduce
employee turnover. at its top, mid andentry management level employees. Also, in
this research the researcher has solely focused on theHR Department and its
policies, Chapter: 7
Limitations And Suggestion
Limitations
This report is my first assignment outside of course curriculum in the practical life
Ithe student of BBA program just one stage behind of completing my formal
studies. Beforecompleting the institutional experience practical performance in the
formal stages becomedifficult. So, in performing this report lack of my proper
practical knowledge is greatlyinfluenced in this performance. Besides above have
to face some other limitations are:
* Time is a major limitation that would mostly with stands a comprehensive
study onthe topic selected.
* Various confidential matters, forms, report, were not disclosed to me from
HR department.
‘% Some strategies of business and operation were restricted to handover.
% Improper combination among various departments.
* Unwilling to give information more because of extra harassment without
theirresponsibility.
4 Being busy also another reason of not giving more information, suggestions/Recommendations
‘According to my work on Learnovate Ecommerce, | have identified some sectors
