A

Project Report
By
Jeanet Jacob (Roll no. 2108009)

“DIGITAL BANKING INNOVATIONS IN INDIA POST PAYMENTS

BANK”

Submitted to
Lords University
In partial fulfilment of the requirement for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION

Under the guidance of

Academic Session 2021-2022

Submitted by:
Submitted to: -
Jeanet Jacob
MBA IIIrd Sem
 CERTIFICATE

This is to certify that Jeanet Jacob bearing Roll No 20MMOXX609, is a bonafide

student of Master of Business Administration course of the college (M.B.A 3 rd

sem.), affiliated to Lords University.

Project Work report on “Digital Banking Innovation in India Post Payments Bank”

is prepared by him/her under the guidance of ______________, in partial

fulfilment of the requirements for the award of the degree of Master of Business

Administration of LORDS UNIVERSITY, Rajasthan.

Signature of Internal Guide Signature of HOD

Signature of Principal
 DECLARATION

I, Jeanet Jacob, hereby declare that the Project Work report entitled “Digital

Banking Innovation in India provided by “India post payment bank” is prepared by

me under the guidance of _____________, faculty of M.B.A Department, LORDS

UNIVERSITY, ALWAR.

I also declare that this Project work is towards the partial fulfilment of the

university regulations for the award of degree of Master of Business

Administration by Lords University.

I further declare that this project is based on the original study undertaken by me

and has not been submitted for the award of any degree/diploma from any other

University/Institution.

Place: Signature of the student

Date:
 ACKNOWLEDGEMENT

It is great privilege & honor to have an opportunity to undertake autumn training at

Indian post payments bank, Alwar. I pay my sincere thanks to Mr. Ravindar Singh
Rathore (Branch manager of IPPB BANK, Alwar) for giving me this opportunity
to work with IPPB BANK and for guiding me through the whole 60 days training
period.

I express my sincere thanks to my project guide _____________ Dept. Lecturer of

Management Studies, for guiding me right form the inception till the successful
completion of the project. I sincerely acknowledge him for extending their
valuable guidance, support for literature, critical reviews of project and the report
and above all the moral support. He had provided to me with all stages of this
project.
I would also like to thank the supporting staff Management Department, for their
help and cooperation throughout our project.

Name of the Student

Jeanet Jacob
M.B.A 3rd semester
 PREFACE

Banking looks like a traditional industry. But it has always innovated where
services are delivered over the internet. From bank notes to cheque books to credit
and debit cards, the banking sector’s big ideas have passed across the world. The
shift from traditional to digital banking has been gradual and remains ongoing.
Every country tries to bring better features of other countries to their own. Today,
technological innovation is re-defining how banks operate and the services they
offer to customers.
Online banking has reframed the outlook of banks. With this internship I intended
to see the working of a bank. The difference is it’s a new age bank. In the course of
Master of Business Administration (M.B.A), every student required to undergo
application-based internship after the completion of 2nd semester. I also had
undergone an internship at India Post Payments Bank.
 EXECUTIVE SUMMARY

India post payments Bank believes that a nation can grow when every citizen has
an opportunity to prosper, regardless of their way of life. With simple, diverse and
growth-oriented offerings, IPPB aims to provide every household in India an
access to efficient banking services and enable them to become financially secure
and empowered.

India post payments bank (IPPB) setup under the department of post, ministry of
communication with 100% equity owned by government of India. IPPB was
launched as a pilot project on 30 January 2017 in Ranchi (Jharkhand) and Raipur
(Chhattisgarh), with the objective of being present across India by the FY 2018-
2019. IPPB has expanded its strength across India covering post offices, through a
network of 650 IPPB branches/controlling offices, working on a hub and spoke
model.