Singpass app
How-to guide(Android users)
March 2021
3 Simple Steps to start using Singpass app!
All you need is a smartphone, an internet connection and a registered Singpass account.
STEP STEP STEP
01 02 03
Download Launch the app You’re all set! You can
Singpass app from and complete a now access
the Play Store. one-time setup. government and
private sector services
using your fingerprint
(for selected
smartphones) or 6-digit
passcode.
For more information, visit https://app.singpass.gov.sg.
2
Find step-by-step instructions on the following:
1 Download Singpass app
2
Set up Singpass app
• If you have set up SMS 2FA
• If you have not set up SMS 2FA
3 Singpass app login
• I am logging in on mobile
• I am logging in on desktop
3
Download Singpass app
1 Download Singpass app
Visit the Play Store and download
2 Set up Singpass app 1 ‘Singpass’ app.
3 Singpass app login
Check that the developer is
‘Government Technology Agency’
before downloading the app.
4
Setting up Singpass app.
Choose your profile:
I have set up I have not set up
SMS 2FA SMS 2FA
5
You have set up SMS 2FA and
would like to set up Singpass app
Click to find out more!
6
Set up Singpass app (2FA users)
1 Download Singpass app
Launch the app and read the
2 Set up Singpass app 2 Terms of use and Privacy
statement.
3 Singpass app login
Tap ‘Okay’ to proceed to set up
your Singpass app.
7
Set up Singpass app (2FA users)
1 Download Singpass app
2
Allow Singpass app to access
2 Set up Singpass app photos, media and files on your
device.
3 Singpass app login
Allow Singpass app to access
photos, media, and files on your
device?
8
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Allow Singpass app to make and
manage phone calls.
3 Singpass app login
Allow Singpass app to make
and manage phone calls?
9
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Swipe left or tap ‘Next’ for a quick
overview of Singpass app.
3 Singpass app login
10
Set up Singpass app (2FA users)
1 Download Singpass app
Log in to your Singpass account
2 Set up Singpass app 2 with your Singpass ID and
password.
3 Singpass app login
11
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Enter the One-Time Password
(OTP) sent via SMS.
3 Singpass app login
12
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Alternatively, you may choose to
use Face Verification.
3 Singpass app login
13
Set up Singpass app (2FA users)
1 Download Singpass app
Confirm your certificate details
2 Set up Singpass app 2 by selecting the checkboxes and
tap on ‘Continue’ to proceed.
3 Singpass app login SIMON LIM
S9312345A
14
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Please wait while the app verifies
your identity.
3 Singpass app login
15
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Once your identity has been
confirmed, select ‘Continue’.
3 Singpass app login
16
Set up Singpass app (2FA users)
1 Download Singpass app
Set a 6-digit passcode for you to
2 Set up Singpass app 2 verify your identity when using
Singpass app.
3 Singpass app login
When using Singpass app, you can choose
to log in using your fingerprint (for selected
smartphones) or this 6-digit passcode. Do
remember it!
17
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Re-enter your passcode to
confirm.
3 Singpass app login
18
Set up Singpass app (2FA users)
1 Download Singpass app
You may choose to enable
2 Set up Singpass app 2 Biometric Authentication to log in
using your fingerprint.
3 Singpass app login
19
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Please wait while your app is
being activated.
3 Singpass app login
This may take a while. Do not close the app
until activation is complete.
20
Set up Singpass app (2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Congratulations! Your Singpass app
is now ready for use!
3 Singpass app login
21
You have not set up SMS 2FA and
would like to set up Singpass app
Click to find out more!
22
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2
Allow Singpass app to access
2 Set up Singpass app photos, media and files on your
device.
3 Singpass app login
Allow Singpass app to access
photos, media, and files on your
device?
23
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Allow Singpass app to make and
manage phone calls.
3 Singpass app login
Allow Singpass app to make
and manage phone calls?
24
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Swipe left or tap ‘Next’ for a quick
overview of Singpass app.
3 Singpass app login
25
Set up Singpass app (Non-2FA users)
1 Download Singpass app
Log in to your Singpass account
2 Set up Singpass app 2 with your Singpass ID and
password.
3 Singpass app login
26
Set up Singpass app (Non-2FA users)
1 Download Singpass app
To proceed, choose your
2 Set up Singpass app 2 preferred method: Face
Verification or PIN mailer.
3 Singpass app login
27
Set up Singpass app (Non-2FA users)
1 Download Singpass app
If Face Verification is selected,
2 Set up Singpass app 2 tap on ‘Continue’ and follow the
instructions to verify your identity.
3 Singpass app login
28
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 If PIN mailer option is selected,
verify your residential address
before tapping on ‘Yes, mail the
3 Singpass app login PIN to this address’.
A PIN mailer will be sent to this
address to activate your app.
You will only see a postal code for
Singapore addresses.
29
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Wait for the PIN mailer to reach
you at your registered address.
The PIN mailer may take up to
3 Singpass app login five working days to arrive.
International mail may take longer to
arrive.
30
Set up Singpass app (Non-2FA users)
1 Download Singpass app
When you have received your PIN
2 Set up Singpass app 2 mailer, launch the Singpass app
and follow the instructions in the
mailer.
3 Singpass app login
Tap “Continue with PIN mailer”
Continue with PIN mailer
31
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Enter the One-Time Password
found within the PIN mailer.
3 Singpass app login
32
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Confirm your certificate details
by selecting the checkboxes and
tap on ‘Continue’ to proceed.
3 Singpass app login SIMON LIM
S9312345A
33
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Please wait while the app verifies
your identity.
3 Singpass app login
34
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Once your identity has been
confirmed, select ‘Continue’.
3 Singpass app login
35
Set up Singpass app (Non-2FA users)
1 Download Singpass app
Set a 6-digit passcode for you to
2 Set up Singpass app 2 verify your identity when using
Singpass app.
3 Singpass app login
When using Singpass app, you can choose
to log in using your fingerprint (for selected
smartphones) or this 6-digit passcode. Do
remember it!
36
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Re-enter your passcode to
confirm.
3 Singpass app login
37
Set up Singpass app (Non-2FA users)
1 Download Singpass app
You may choose to enable
2 Set up Singpass app 2 Biometric Authentication to log in
using your fingerprint.
3 Singpass app login
38
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Please wait while your app is
being activated.
3 Singpass app login
This may take a while. Do not close the app
until activation is complete.
39
Set up Singpass app (Non-2FA users)
1 Download Singpass app
2 Set up Singpass app 2 Congratulations! Your Singpass app
is now ready for use!
3 Singpass app login
40
Now that you have successfully set up your
Singpass app, learn how to log in to digital
services using Singpass app QR Code:
I am logging in I am logging in
on mobile on desktop
You do not need to enter your Singpass ID or password!
41
If you are logging in on a mobile device,
QR Login allows you to log in by
tapping a Singpass QR code on the login page.
Click to find out more!
42
Singpass app login – On mobile
1 Download Singpass app
2 Set up Singpass app 3 You will be redirected to Singpass
login page whenever prompted to log
in with Singpass when accessing a
3 Singpass app login digital service.
a. Mobile
b. Desktop
Tap (touch and release) on the QR
code to launch the Singpass app.
43
Singpass app login – On mobile
1 Download Singpass app
2 Set up Singpass app 3 Confirm your login request on the
Singpass app by tapping on the
‘Log in’ button.
3 Singpass app login
a. Mobile
b. Desktop
You will be prompted to use either of
the following to verify your identity:
1. Fingerprint (for selected
smartphones)
2. 6-digit passcode
44
Singpass app login – On mobile
1 Download Singpass app
2 Set up Singpass app 3 Please wait while the app verifies
your identity.
3 Singpass app login
a. Mobile
b. Desktop
45
Singpass app login – On mobile
1 Download Singpass app
2 Set up Singpass app 3 Success! You are now logged in!
3 Singpass app login You will be automatically directed
a. Mobile
b. Desktop
back to the digital service page which
you were trying to access.
You have logged in
Please switch back to your browser
or mobile app
Back to dashboard
46
If you are logging in on a desktop browser,
QR Login allows you to log in by
scanning a Singpass QR code on the login page.
Click to find out more!
47
Singpass app login – On desktop
1 Download Singpass app
You will be redirected
2 Set up Singpass app 3 to Singpass login
page whenever
3 Singpass app login prompted to log in
a. Mobile with Singpass when
b. Desktop
accessing a digital
service.
48
Singpass app login – On desktop
1 Download Singpass app
2 Set up Singpass app 3 Launch your Singpass app and
tap the ‘Scan’ button.
3 Singpass app login
a. Mobile
b. Desktop
49
Singpass app login – On desktop
1 Download Singpass app
2 Set up Singpass app 3 Use your phone to scan the QR code
displayed on the Singpass login page.
3 Singpass app login
a. Mobile
b. Desktop
Scan the Singpass QR Code
50
Singpass app login – On desktop
1 Download Singpass app
2 Set up Singpass app 3 Confirm your login request on the
Singpass app by tapping on the
‘Log in’ button.
3 Singpass app login
a. Mobile
b. Desktop You will be prompted to use either of
the following to verify your identity:
1. Fingerprint (for selected
smartphones)
2. 6-digit passcode
51
Singpass app login – On desktop
1 Download Singpass app
2 Set up Singpass app 3 Please wait while the app verifies
your identity.
3 Singpass app login
a. Mobile
b. Desktop
52
Singpass app login – On desktop
1 Download Singpass app
2 Set up Singpass app 3 Success! You are now logged in!
3 Singpass app login You will be automatically directed
a. Mobile
b. Desktop
back to the digital service page which
you were trying to access.
You have logged in
Please switch back to your browser
or mobile app
Back to dashboard
53
Singpass app login – On desktop
1 Download Singpass app
The digital service
2 Set up Singpass app 3 page will load
automatically on your
3 Singpass app login desktop.
a. Mobile
b. Desktop
54
Have more questions?
Check out the Singpass FAQs
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