FRANK J ROSE
408 WOODVIEW CIR APT B
ELGIN IL 60120-7163
November 21, 2022
Info: Your loan status and repayment schedule
Account: 004941264-22
Dear Frank,
Your Firstmark Serviced Trust loan(s) listed below is now in Repayment status. You will find your estimated repayment
schedule below. We have also enclosed frequently asked repayment questions to assist you with this transition.
Status Change Outstanding Number of Regular Monthly First Payment Final Payment Final Payment
Note ID
Date Principal Balance Payments Payment Amount *
offer repayment options, and we can help identify the payment assistance options available to you.
If you are unable to make a payment due to a financial hardship, please contact us at the number below. Your lender may Date Amount Date
3504553 11/21/2022 $10,316.42 144 $121.99 12/22/2022 $121.33 11/22/2034
You may be eligible for an incentive for having your payment deducted electronically with auto debit. For more
information visit our website at [Link].
This repayment schedule is based on your current interest rate and due date. If you have a variable interest rate loan,
your interest rate may change periodically. Since interest accrues daily, if you make a payment before or after the due
date, more or less interest will accrue and be allocated from the payment.
*If you are unable to make a payment due to a financial hardship, please contact us at the number below. Your lender
may offer repayment options, and we can help identify the payment assistance options available to you.
We value you as a customer and appreciate the opportunity to serve you. If you have questions, please email us at
[Link]@[Link], visit our website at [Link], or call us at 833.531.1307. Our
business hours are 6 a.m. to 9 p.m. (Central), Monday through Friday, and 8 a.m. to 5 p.m. (Central), on Saturday.
Sincerely,
Firstmark Services Customer Service
Enclosure
P.O. Box 82522 | Lincoln, NE 68501 | p 833.531.1307 | f 866.258.9222 | [Link]@[Link] | [Link]
Firstmark Services (Nelnet Servicing, LLC NMLS ID# 1508613)
Frequently Asked Questions
When will I receive my statement?
We’ll send your monthly billing statement about three weeks before your payment is due. To receive a notification
when your statement is available online and to view your statement on the day it is generated, sign up for electronic
correspondence.
How do I make payments?
You can make a payment in many convenient ways.
• Online by logging in to your [Link] account (you can also sign up for auto debit)
• Call us at 833.531.1307
• Send a check to the address on your statement. Please write your full 11-digit account number on the check.
Payments made online or over the phone prior to 5 p.m. (Central) are effective the same day, if received after 5 p.m.
(Central) they will be effective the following day**.
For California Residents, payments received on or before 11:59PM Pacific on your payment due date will be made effective the date on which the payment is received.
What happens if my payment is due on the weekend?
Payments made online or over the phone prior to 5 p.m. (Central) are effective the same day, if received after 5 p.m.
(Central) they will be effective the following day**. If you are signed up for auto debit, your payment will be effective
For California Residents, payments received on or before 11:59PM Pacific on your payment due date will be made effective the date on which the payment is received.
on the due date, but the funds will not be withdrawn until the following business day.
How are my payments applied?
Unless you direct payments to an individual loan(s), the standard allocation method is as follows. If your account is
delinquent, partial payments will be applied first to the most delinquent loan to bring it toward the same level of
delinquency as your other loan(s). Any remaining partial payment will be applied to the loan with the lowest regular
monthly payment amount, if two or more loans have the same current amount due, any remaining partial payment will
be applied to the loan with the highest interest rate. If your account is up to date, partial payments (any amount lower
than the current amount due) will be applied to your loan with the lowest current amount due, if two or more loans
have the same current amount due, any remaining partial payment will be applied to the loan with the highest interest
rate, if multiple loans share the highest interest rate, the extra payment amount will be applied to the loan with the
highest interest rate AND the lowest outstanding principal balance if and until all loans are paid in full. Extra payment
amounts (any amount higher than the current amount due) will be applied to your loan with the highest interest rate, if
multiple loans share the highest interest rate, the extra payment amount will be applied to the loan with the highest
interest rate AND the lowest outstanding principal balance if and until all loans are paid in full. Once the loan with the
highest interest rate is paid in full, any extra payment amount will be applied to the loan with the next-highest interest
rate, if multiple loans share the highest interest rate, the extra payment amount will be applied to the loan with the
highest interest rate AND the lowest outstanding principal balance if and until all loans are paid in full. Payments for
the full current amount due are allocated across all loans in an active repayment status, in proportion to each loan’s
regular monthly payment amount. Once a portion of your payment is allocated to an individual loan, payments are
applied first to outstanding accrued interest, and then to principal.
How do I request that you process my payments using my special instructions?
You can make a payment toward individual loans in any amount you would like online. If you have already made a
payment and need it reapplied in a different manner, or would like to have standing instructions placed on your
account for handling overpayments, please contact us at 833.531.1307, so we can add these instructions to your
account.
Can I change my monthly payment due date?
You can request to change your monthly payment due date if:
• Your account is up to date
• You do not already have a Firstmark-serviced loan with that due date that is owned by a different lender
• The date requested is between the 5th and the 27th of the month
Please contact us at 833.531.1307 to change the due date on your account.
Am I entitled to benefits as a servicemember?
We regularly review accounts for active duty status and automatically apply the Servicemember Civil Relief Act (SCRA)
benefits, if applicable. If you are currently serving on active duty and you have not seen these benefits updated on your
account, please call us at 833.531.1307, or you can send a copy of your military orders or a letter from your
commanding officer, along with a signed and dated letter requesting the 6% interest rate to us via email
([Link]@[Link]), fax (866.258.9222), or mail:
Firstmark Services
P.O. Box 82522
Lincoln, NE 68501-2522
In some instances you may be eligible to postpone payments due to your active duty status or deployment. If you are in
need of lower or postponed payments while active duty or deployed, please contact us to see if this option is available
to you.
How do I authorize Firstmark Services to release information about my account to a third party?
If you would like a third party to speak with us about your account, you will need to complete a Release of Authorization
form available in the Documents section when you log in to your [Link] account. Once we receive your
complete Release of Authorization form, we will note in our system that we have permission to release your account
information to the party listed on the form.
** For California Residents, payments received on or before 11:59PM Pacific on your payment due date will be made effective the date on which the
payment is received.
