Additional Writing Tasks

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 Additional Writing Tasks

Name:

1 An e-mail introducing a new employee

Write an e-mail introducing a new employee.
Include:
a reminder to the staff that a new employee will be joining the company next month
the employee’s name and position in the company
his / her background and relevant experience
a friendly greeting

To:

From:

Subject:

Useful Language

As you know …
He / She is the new …
He / She will be working as a …
His / Her previous job / position was …
He / She used to work …
He / She will be responsible for …
He / She will be in charge of …
We’re looking forward to working with him / her.
We wish him / her much success in the company.
We’re pleased to have him / her join the company.

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2 An e-mail providing directions to a meeting

Write an e-mail with directions for a new employee in a department store.
Include:
confirmation of the starting date and time
an explanation of how to get there
instructions regarding what to do when he / she arrives

To:

From:

Subject:

Useful Language

I’d like to confirm you start work on … at …

Our address is …
The store is near the / next to the …
Our department is on the … floor.
It’s on your left / right when you walk into
the shop / out of the lift.
Go straight …
When you arrive, please report to Mr / Mrs …
If you have any problems, ask for …
You can contact me on telephone extension …

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4 An e-mail requesting a quote

Write an e-mail to a supplier requesting a quote for at least four items.
Include:
your request for a quote
a list of the items to be included in the quote
any additional requirements you have

To:

From:

Subject:

Useful Language

We require a quote for …

Could you please ... ?
Our payment terms are …
Delivery must be no later than …
The goods must arrive by …
It’s very important that …
Please make sure that …
Yours faithfully,

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5 Product Description
Write a product description for a new model of mobile phone.
Include:
an introduction of the product with positive comments
the styles and sizes it comes in
its various functions
its advantages over other mobile phones

Useful Language

… is one of our most popular / sophisticated /

practical / interesting products.
It comes in a variety of styles / sizes.
Its special features are …
The advantage of this phone is that …
One of the benefits of the … is that it …
You can use it to …
Another useful function is its …
It’s ideal for …
Unlike other mobile phones, it …

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7 A letter of complaint
Write a letter of complaint about some goods that your company ordered.
Include:
the reason(s) for your complaint
how you expect the company to solve the problem

Useful Language

We asked for …
Unfortunately, you only sent …
I regret to inform you that …
The … was missing / arrived late / is faulty.
There was a mistake with the …
You have overcharged me for …
I would like you to …
I hope you will find an acceptable solution
to this problem.
I look forward to hearing from you soon.

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7 A response to a letter of complaint

Write a response to a letter of complaint.
Include:
confirmation that you received the letter
an apology for the customer’s inconvenience
information about how you are handling the problem
an assurance that this will not happen again

Useful Language

Thank you for your letter of …

We regret the inconvenience customer’s that
was caused.
We’ll replace the …
We’ll exchange the …
We assure you that this will not happen again.
We look forward to working with you in the future.

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10 An e-mail requesting travel arrangements

Write an e-mail requesting the organisation of travel arrangements.
Include:
flight requirements including dates, times and destination
• special requests such as seating and special meals
• a request to book a hotel, including location, dates, type of room and meals

To:

From:

Subject:

Useful Language

I have to travel to …
I prefer a …
Please book me …
I would like to return on …
Please order me a / an aisle seat /
window seat / special meal …
I would like to book accommodation in …
I would prefer a … room including …
Please send us pricing information for all of
the above.

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12 An e-mail to confirm shipping arrangements

Write an e-mail to a customer confirming a shipment of goods that you have sent to them.
Include:
a brief description of the cargo
the date it was shipped
the port it was shipped from
the estimated date of arrival
the port of arrival

To:

From:

Subject:

Useful Language

According to the shipping documents / our agreement, ...

The cargo contained ...
The cargo was shipped on ...
The port of origin was ...
The port of arrival is ...
The estimated date of arrival is ...
If you have any questions regarding this shipment, please
contact ...
Thanking you in advance,

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14 A brief requesting a proposal for an advertising campaign

Write a brief requesting a proposal for an advertising campaign.
Include:
a description of the product and target audience
an explanation of the product’s benefits
the required marketing methods
the length, dates and budget of the campaign
the deadline for receiving the proposal

Ace Marketing Services

To:

FROM:

Useful Language

Please plan the advertising campaign for …

The product is … and it’s aimed at …
The main benefits of the product are …
In order to promote the product, we would
like to use …
The campaign should last …
You have a budget of £… at your disposal.
Your proposal should reach me no later than …

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16 A reply to a quote request

Write an e-mail replying to a request for a quote from a computer accessories supplier.
Include:
an acknowledgement of the request
a list of items and the price quote
relevant information regarding discount (if any), terms of payment and conditions
of delivery
an expression of desire to do business in future

To:

From:

Subject:

Useful Language

Thank you for your recent request regarding prices for …

Regarding you recent request for a quote, please find prices for our
products below: ….
As a new customer / a valued client, we are happy to offer you …
We can accept the payment terms outlined in your request of …
Provided you confirm your order within the next … , we will be
able to …
If we can assist you in any other way, …
We look forward to receiving your order / doing business with you.

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17 An e-mail requesting website design

Write an e-mail requesting website design.
Include:
an introduction to your company and a description of your product
a specification of what features you need for your website
a request for additional suggestions
a request for a price estimate

To:

From:

Subject:

Useful Language

Our company produces …

We are interested in creating a website for …
We require a website which …
Our website must / should have …
We would like you to develop / create …
We would be happy to consider any other
suggestions you might have.
Please send us a detailed estimate as soon
as possible.
Thanking you in advance,

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19 An e-mail requesting job information

Write an e-mail requesting more information after seeing an advertisement for a retail job position.
Include:
a clarification of the job you are interested in
a request for specific additional information
details about your suitability for the position

To:

From:

Subject:

Useful Language

I am writing in response to the advertisement

for a / an …
I saw the position of … advertised in …
I have … years of experience in …
I would be suitable for this position because …
I would be grateful if you could answer the
following questions.
Does the job involve … ?
What work responsibilities would I have?
How much holiday leave / overtime … ?
Do you require … ?
I look forward to hearing from you soon.

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