Training Regulations: Domestic Work NC Ii
Training Regulations: Domestic Work NC Ii
DOMESTIC WORK NC II
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provided proper acknowledgement is made.
The Training Regulations (TR) serve as basis for the:
Page No.
This section gives the details of the contents of the basic, common and core units of
competency required in DOMESTIC WORK NC II.
BASIC COMPETENCIES
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to gather, interpret and convey information in response to
workplace requirements.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Obtain and 1.1 Specific and relevant 1.1 Effective verbal and 1.1 Following simple
convey information is accessed nonverbal spoken language
workplace from appropriate communication 1.2 Performing routine
information sources 1.2 Different modes of workplace duties
1.2 Effective questioning, communication following simple
active listening and 1.3 Medium of written notices
speaking skills are used communication in the 1.3 Participating in
to gather and convey workplace workplace
information 1.4 Organizational meetings and
1.3 Appropriate medium is policies discussions
used to transfer 1.5 Communication 1.4 Preparing work-
information and ideas procedures and related documents
1.4 Appropriate non-verbal systems 1.5 Estimating,
communication is used 1.6 Lines of calculating and
1.5 Appropriate lines of Communication recording routine
communication with 1.7 Technology relevant workplace
supervisors and to the enterprise and measures
colleagues are identified the individual’s work 1.6 Relating/
and followed responsibilities Interacting with
1.6 Defined workplace 1.8 Workplace etiquette people of various
procedures for the levels in the
location and storage of workplace
information are used 1.7 Gathering and
1.7 Personal interaction is providing basic
carried out clearly and information in
concisely response to
workplace
requirements
1.8 Applying basic
business writing
skills
VARIABLES RANGE
1. Appropriate May include:
Sources 1.1 Team members
1.2 Supervisor/Department Head
1.3 Suppliers
1.4 Trade personnel
1.5 Local government
1.6 Industry bodies
2. Medium May include:
2.1 Memorandum
2.2 Circular
2.3 Notice
2.4 Information dissemination
2.5 Follow-up or verbal instructions
2.6 Face-to-face communication
2.7 Electronic media (disk files, cyberspace)
3. Storage May include:
3.1 Manual filing system
3.2 Computer-based filing system
4. Workplace May include:
Interactions 4.1 Face-to-face
4.2 Telephone
4.3 Electronic and two-way radio
4.4 Written including electronic means, memos, instruction
and forms
4.5 Non-verbal including gestures, signals, signs and
diagrams
5. Forms May include:
5.1 HR/Personnel forms, telephone message forms, safety
reports
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify
one’s roles and responsibilities as a member of a team.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Describe 1.1 The role and 1.1 Group structure 1.1 Communicating
team role objective of the team 1.2 Group development with others,
and scope is identified from 1.3 Sources of appropriately
available sources of information consistent with the
information culture of the
1.2 Team parameters, workplace
reporting relationships 1.2 Developing ways
and responsibilities are in improving work
identified from team structure and
discussions and performing
appropriate external respective roles in
sources the group or
organization
2. Identify one’s 2.1 Individual roles and 2.1 Team roles and 2.1 Communicating
role and responsibilities within objectives with others,
responsibility the team environment 2.2 Team structure and appropriately
within a team are identified parameters consistent with the
2.2 Roles and objectives of 2.3 Team development culture of the
the team is identified 2.4 Sources of workplace
from available sources information 2.2 Developing ways
of information in improving work
2.3 Team parameters, structure and
reporting relationships performing
and responsibilities are respective roles in
identified based on the group or
team discussions and organization
appropriate external
sources
3. Work as a 3.1 Effective and 3.1 Communication 3.1 Communicating
team appropriate forms of Process appropriately,
member communications are 3.2 Workplace consistent with the
used and interactions communication culture of the
undertaken with team protocol workplace
members based on 3.3 Team planning and 3.2 Interacting
company practices decision making effectively with
3.2 Effective and 3.4 Team thinking others
appropriate 3.5 Team roles 3.3 Deciding as an
contributions made to 3.6 Process of team individual and as a
complement team development group using group
activities and 3.7 Workplace context think strategies and
objectives, based on techniques
workplace context 3.4 Contributing to
3.3 Protocols in reporting Resolution of
are observed based on
VARIABLE RANGE
1. Role and Objective May include:
of Team 1.1 Work activities in a team environment with enterprise
or specific sector
1.2 Limited discretion, initiative and judgement maybe
demonstrated on the job, either individually or in a
team environment
2. Sources of May include:
Information 2.1 Standard operating and/or other workplace
procedures
2.2 Job procedures
2.3 Machine/equipment manufacturer’s specifications
and instructions
2.4 Organizational or external personnel
2.5 Client/supplier instructions
2.6 Quality standards
2.7 OHS and environmental standards
3. Workplace Context May include:
3.1 Work procedures and practices
3.2 Conditions of work environments
3.3 Legislation and industrial agreements
3.4 Standard work practice including the storage, safe
handling and disposal of chemicals
3.5 Safety, environmental, housekeeping and quality
guidelines
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to apply problem-solving techniques to determine the origin
of problems and plan for their resolution. It also includes
addressing procedural problems through documentation, and
referral.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify 1.1 Routine problems or 1.1 Current industry 1.1 Identifying current
routine procedural problem hardware and industry hardware
problems areas are identified software products and software
1.2 Problems to be and services products and
investigated are 1.2 Industry services
defined and maintenance, service 1.2 Identifying current
determined and helpdesk industry
1.3 Current conditions of practices, processes maintenance,
the problem are and procedures services and
identified and 1.3 Industry standard helpdesk
documented diagnostic tools practices,
1.4 Malfunctions and processes and
resolutions procedures.
1.3 Identifying current
industry standard
diagnostic tools
1.4 Describing
common
malfunctions and
resolutions.
1.5 Determining the
root cause of a
routine
malfunction
2. Look for 2.1 Potential solutions to 2.1 Current industry 2.1 Identifying current
solutions to problem are identified hardware and industry hardware
routine 2.2 Recommendations software products and software
problems about possible and services products and
solutions are 2.2 Industry service and services
developed, helpdesk practices, 2.2 Identifying services
documented, ranked processes and and helpdesk
and presented to procedures practices,
appropriate person 2.3 Operating systems processes and
for decision 2.4 Industry standard procedures
diagnostic tools 2.3 Identifying
2.5 Malfunctions and operating systems
resolutions. 2.4 Identifying current
2.6 Root cause analysis industry standard
diagnostic tools
VARIABLE RANGE
1. Problems/Procedural May include:
Problem 1.1 Routine/non – routine processes and quality
problems
1.2 Equipment selection, availability and failure
1.3 Teamwork and work allocation problem
1.4 Safety and emergency situations and incidents
1.5 Work-related problems outside of own work area
2. Appropriate Person May include:
2.1 Supervisor or manager
2.2 Peers/work colleagues
2.3 Other members of the organization
3. Document May include:
3.1 Electronic mail
3.2 Briefing notes
3.3 Written report
3.4 Evaluation report
4. Plan May include:
4.1 Priority requirements
4.2 Co-ordination and feedback requirements
4.3 Safety requirements
4.4 Risk assessment
4.5 Environmental requirements
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and attitudes in
managing one’s emotions, developing reflective practice, and
boosting self-confidence and developing self-regulation.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Manage 1.1 Self-management 1.1 Self-management 1.1 Managing properly
one’s strategies are strategies that assist one’s emotions
emotion identified in regulating behavior and recognizing
1.2 Skills to work and achieving situations that
independently and to personal and learning cannot be changed
show initiative, to be goals (e.g. Nine self- and accept them
conscientious, and management and remain
persevering in the face strategies according professional
of setbacks and to Robert Kelley) 1.2 Developing self-
frustrations are 1.2 Enablers and barriers discipline, working
developed in achieving personal independently and
1.3 Techniques for and career goals showing initiative
effectively handling 1.3 Techniques in to achieve
negative emotions and handling negative personal and
unpleasant situation emotions and career goals
in the workplace are unpleasant situation 1.3 Showing
examined in the workplace such confidence, and
as frustration, anger, resilience in the
worry, anxiety, etc. face of setbacks
and frustrations
and other negative
emotions and
unpleasant
situations in the
workplace
2. Develop 2.1 Personal strengths and 2.1 Basic SWOT analysis 2.1 Using the basic
reflective achievements, based 2.2 Strategies to improve SWOT analysis as
practice on self-assessment one’s attitude in the self-assessment
strategies and teacher workplace strategy
feedback are 2.3 Gibbs’ Reflective 2.2 Developing
contemplated Cycle/Model reflective practice
2.2 Progress when seeking (Description, through realization
and responding to Feelings, Evaluation, of limitations, likes/
feedback from teachers Analysis, Conclusion, dislikes; through
to assist them in and Action plan) showing of self-
consolidating confidence
strengths, addressing 2.3 Demonstrating
weaknesses and self-acceptance
fulfilling their potential and being able to
are monitored accept challenges
2.3 Outcomes of personal
and academic
challenges by reflecting
VARIABLE RANGE
1. Self-Management May include:
Strategies 1.1 Seeking assistance in the form of job coaching or
mentoring
1.2 Continuing dialogue to tackle workplace grievances
1.3 Collective negotiation/bargaining for better working
conditions
1.4 Share your goals to improve with a trusted co-worker or
supervisor
1.5 Make a negativity log of every instance when you catch
yourself complaining to others
1.6 Make lists and schedules for necessary activities
2. Unpleasant Situation May include:
2.1 Job burn-out
2.2 Drug dependence
2.3 Sulking
EVIDENCE GUIDE
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to make a pro-active and positive contribution to workplace
innovation.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify 1.1 Opportunities for 1.1 Roles of individuals 1.1 Identifying
opportunities improvement are in suggesting and opportunities to
to do things identified proactively in making improve and to do
better own area of work improvements. things better
1.2 Information are 1.2 Positive impacts and involvement
gathered and reviewed challenges in 1.2 Identifying the
which may be relevant innovation positive impacts
to ideas and which 1.3 Types of changes and the
might assist in gaining and responsibility challenges of
support for idea 1.4 Seven habits of change and
highly effective innovation
people 1.3 Identifying
examples of the
types of changes
that are within and
outside own scope
of responsibility
2. Discuss and 2.1 People who could 2.1 Roles of individuals 2.1 Identifying
develop provide input to ideas in suggesting and opportunities to
ideas with for improvements are making improve and to do
others identified improvements things better
2.2 Ways of approaching 2.2 Positive impacts and involvement
people to begin sharing challenges in 2.2 Identifying the
ideas are selected innovation positive impacts
2.3 Meeting is set with 2.3 Types of changes and the
relevant people and responsibility challenges of
2.4 Ideas for follow up are 2.4 Seven habits of change and
review and selected highly effective innovation
based on feedback people 2.3 Providing
2.5 Critical inquiry examples of the
method is used to types of changes
discuss and develop that are within and
ideas with others outside own scope
of responsibility
2.4 Communicating
ideas for change
through small
group discussions
and meetings
3. Integrate 3.1 Critical inquiry method 3.1 Roles of individuals 3.1 Identifying
ideas for is used to integrate in suggesting and opportunities to
change in different ideas for making improve and to do
change of key people improvements things better
VARIABLE RANGE
1. Opportunities for May include:
Improvement 1.1 Systems
1.2 Processes
1.3 Procedures
1.4 Protocols
1.5 Codes
1.6 Practices
2. Information May include:
2.1 Workplace communication problems
2.2 Performance evaluation results
2.3 Team dynamics issues and concerns
2.4 Challenges on return of investment
2.5 New tools, processes and procedures
2.6 New people in the organization
3. People who could May include:
provide input 3.1 Leaders
3.2 Managers
3.3 Specialists
3.4 Associates
3.5 Researchers
3.6 Supervisors
3.7 Staff
3.8 Consultants (external)
3.9 People outside the organization in the same field or
similar expertise/industry
3.10 Clients
4. Critical inquiry method May include:
4.1 Preparation
4.2 Discussion
4.3 Clarification of goals
4.4 Negotiate towards a Win-Win outcome
4.5 Agreement
4.6 Implementation of a course of action
4.7 Effective verbal communication. See our pages:
Verbal Communication and Effective Speaking
4.8 Listening
4.9 Reducing misunderstandings is a key part of
effective negotiation
4.10 Rapport Building
4.11 Problem Solving
4.12 Decision Making
4.13 Assertiveness.
4.14 Dealing with Difficult Situations.
EVIDENCE GUIDE
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to present data/information appropriately.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Gather data/ 1.1 Evidence, facts and 1.1 Organisational 1.1 Describing
information information are protocols organisational
collected 1.2 Confidentiality protocols relating
1.2 Evaluation, terms of 1.3 Accuracy to client liaison
reference and 1.4 Business 1.2 Protecting
conditions are mathematics and confidentiality
reviewed to determine statistics 1.3 Describing
whether 1.5 Data analysis accuracy
data/information falls techniques/ 1.4 Computing
within project scope procedures business
1.6 Reporting mathematics and
requirements to a statistics
range of audiences 1.5 Describing data
1.7 Legislation, policy analysis
and procedures techniques/
relating to the procedures
conduct of 1.6 Reporting
evaluations requirements to a
1.8 Organisational range of audiences
values, ethics and 1.7 Stating legislation,
codes of conduct policy and
procedures
relating to the
conduct of
evaluations
1.8 Stating
organisational
values, ethics and
codes of conduct
2. Assess 2.1 Validity of data/ 2.1 Business 2.1 Computing
gathered information is assessed mathematics and business
data/ 2.2 Analysis techniques are statistics mathematics and
information applied to assess data/ 2.2 Data analysis statistics
information techniques/ 2.2 Describing data
2.3 Trends and anomalies procedures analysis
are identified 2.3 Reporting techniques/
2.4 Data analysis requirements to a procedures
techniques and range of audiences 2.3 Reporting
procedures are 2.4 Legislation, policy and requirements to a
documented procedures relating to range of audiences
2.5 Recommendations are the conduct of 2.4 Stating legislation,
made on areas of evaluations policy and
possible improvement procedures
3. Record and 3.1 Studied 3.1 Data analysis 3.1 Describing data
present data/information are techniques/ analysis
information recorded procedures techniques/
3.2 Recommendations are 3.2 Reporting procedures
analysed for action to requirements to a 3.2 Reporting
ensure they are range of audiences requirements to a
compatible with the 3.3 Legislation, policy range of
project’s scope and and procedures audiences
terms of reference relating to the 3.3 Stating
3.3 Interim and final reports conduct of legislation, policy
are analysed and evaluations and procedures
outcomes are 3.4 Organisational relating to the
compared to the criteria values, ethics and conduct of
established at the codes of conduct evaluations
outset 3.4 Stating
3.4 Findings are presented organisational
to stakeholders values, ethics and
codes of conduct
practices
VARIABLE RANGE
1. Data Analysis May include:
Techniques 1.1 Domain analysis
1.2 Content analysis
1.3 Comparison technique
EVIDENCE GUIDE
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to identify OSH compliance requirements, prepare OSH
requirements for compliance, perform tasks in accordance
with relevant OSH policies and procedures.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify OSH 1.1 Relevant OSH 1.1 OSH preventive and 1.1 Applying
compliance requirements, control requirements communication
requirements regulations, policies 1.2 Hierarchy of skills
and procedures are Controls 1.2 Applying
identified in 1.3 Hazard Prevention interpersonal
accordance with and Control skills
workplace policies and 1.4 General OSH 1.3 Applying critical
procedures principles thinking skills
1.2 OSH activity non- 1.5 Work standards and 1.4 Applying
conformities are procedures observation skills
conveyed to 1.6 Safe handling
appropriate procedures of tools,
personnel equipment and
1.3 OSH preventive and materials
control requirements 1.7 Standard
are identified in emergency plan and
accordance with OSH procedures in the
work policies and workplace
procedures
2. Prepare OSH 2.1 OSH work activity 2.1 Resources 2.1 Applying
requirements material, tools and necessary to Communication
for equipment execute hierarchy of skills
compliance requirements are controls 2.2 Applying
identified in accordance 2.2 General OSH estimation skills
with workplace policies principles 2.3 Applying
and procedures 2.3 Work standards and interpersonal skills
2.2 Required OSH procedures 2.4 Applying critical
materials, tools and 2.4 Safe handling thinking skills
equipment are acquired procedures of tools, 2.5 Applying
in accordance with equipment and observation skills
workplace policies and materials 2.6 Identifying
procedures 2.5 Different OSH material, tool and
2.3 Required OSH control measures equipment
materials, tools and
equipment are
arranged/ placed in
accordance with OSH
work standards
VARIABLE RANGE
1. OSH Requirements, May include:
Regulations, Policies 1.1 Clean Air Act
and Procedures 1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Permit to Operate
1.6 Philippine Occupational Safety and Health
Standards
1.7 Department Order No. 13 (Construction Safety and
Health)
1.8 ECC regulations
2. Appropriate Personnel May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself
3. OSH Preventive and May include:
Control Requirements 3.1 Resources needed for removing hazard effectively
3.2 Resources needed for substitution or replacement
3.3 Resources needed to establishing engineering
controls
3.4 Resources needed for enforcing administrative
controls
3.5 Personal Protective equipment
4. Non OSH-Compliance May include non-compliance or observance of the
Work Activities following safety measures:
4.1 Violations that may lead to serious physical harm or
death
4.2 Fall Protection
4.3 Hazard Communication
4.4 Respiratory Protection
4.5 Power Industrial Trucks
4.6 Lockout/Tag-out
4.7 Working at heights (use of ladder, scaffolding)
4.8 Electrical Wiring Methods
4.9 Machine Guarding
4.10 Electrical General Requirements
4.11 Asbestos work requirements
4.12 Excavations work requirements
UNIT DESCRIPTOR : This unit covers knowledge, skills and attitude to identify the
efficiency and effectiveness of resource utilization, determine
causes of inefficiency and/or ineffectiveness of resource
utilization and convey inefficient and ineffective
environmental practices.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify the 1.1 Required resource 1.1 Importance of 1.1 Recording Skills
efficiency and utilization in the Environmental 1.2 Writing Skills
effectiveness workplace is measured Literacy 1.3 Applying
of resource using appropriate 1.2 Environmental Work innovation Skills
utilization techniques Procedures
1.2 Data are recorded in 1.3 Waste Minimization
accordance with 1.4 Efficient Energy
workplace protocol Consumptions
1.3 Recorded data are
compared to determine
the efficiency and
effectiveness of
resource utilization
according to established
environmental work
procedures
2. Determine 2.1 Potential causes of 2.1 Causes of 2.1 Applying deductive
causes of inefficiency and/or environmental reasoning skills
inefficiency ineffectiveness are inefficiencies and 2.2 Applying critical
and/or listed ineffectiveness thinking
ineffectiveness 2.2 Causes of inefficiency 2.3 Applying problem
of resource and/or ineffectiveness solving skills
utilization are identified through 2.4 Applying
deductive reasoning observation Skills
2.3 Identified causes of
inefficiency and/or
ineffectiveness are
validated thru
established
environmental
procedures
3. Convey 3.1 Efficiency and 3.1 Appropriate 3.1 Applying written
inefficient and effectiveness of Personnel to address and oral
ineffective resource utilization are the environmental communication
environmental reported to appropriate hazards skills
practices personnel 3.2 Environmental 3.2 Applying critical
3.2 Concerns related corrective actions thinking
resource utilization are 3.3 Applying problem
solving
VARIABLE RANGE
1. Environmental Work May include:
Procedures 1.1 Utilization of Energy, Water, Fuel Procedures
1.2 Waster Segregation Procedures
1.3 Waste Disposal and Reuse Procedures
1.4 Waste Collection Procedures
1.5 Usage of Hazardous Materials Procedures
1.6 Chemical Application Procedures
1.7 Labeling Procedures
2. Appropriate Personnel May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Apply 1.1 Good practices 1.1 Workplace best 1.1 Applying
entrepreneurial relating to workplace practices, policies communication
workplace best operations are and criteria skills
practices observed and selected 1.2 Resource utilization 1.2 Complying with
following workplace 1.3 Ways in fostering quality procedures
policy entrepreneurial
1.2 Quality procedures and attitudes:
practices are complied 1.3.1 Patience
with according to 1.3.2 Honesty
workplace requirements 1.3.3 Quality-
1.3 Cost-conscious habits consciousness
in resource utilization 1.3.4 Safety-
are applied based on consciousness
industry standards 1.3.5 Resourcefulness
2. Communicate 2.1 Observed good 2.1 Workplace best 2.1 Applying
entrepreneurial practices relating to practices, policies communication
workplace best workplace operations and criteria skills
practices are communicated to 2.2 Resource utilization 2.2 Complying with
appropriate person 2.3 Ways in fostering quality procedures
2.2 Observed quality entrepreneurial 2.3 Following
procedures and attitudes: workplace
practices are 2.3.1 Patience communication
communicated to 2.3.2 Honesty protocol
appropriate person 2.3.3 Quality-
2.3 Cost-conscious habits consciousness
in resource utilization 2.3.4 Safety-
are communicated consciousness
based on industry 2.3.5 Resourcefulness
standards
VARIABLE RANGE
1.Good Practices May include:
1.1 Economy in use of resources
1.2 Documentation of quality practices
2.Resources Utilization May include:
2.1 Consumption/ use of consumables
2.2 Use/Maintenance of assigned equipment and furniture
2.3 Optimum use of allotted /available time
EVIDENCE GUIDE
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
in building and maintaining effective relationship with
client/customers.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variable
1. Maintain a 1.1 Uniform and personal 1.1 Stance 1.1 Maintaining
professional grooming maintained 1.2 Posture uniform and
image 1.2 Personal presence 1.3 Grooming personal grooming
maintained according 1.4 Standing Orders in accordance with
to employer 1.5 Company Policy established
standards and Procedures policies and
1.3 Visible work area kept 1.6 Kasambahay Law procedures
tidy and uncluttered - Standard 1.2 Maintaining
1.4 Equipment stored Employment stance, posture,
according to Contract body language,
assignment - Workers’ Rights and other personal
requirements and Privileges presence in
- Pre- according to
Employment required standards
Requirements 1.3 Keeping visible
- Working work area tidy and
Conditions uncluttered
- Barangay 1.4 Storing equipment
registrations according to
- Workers’ social assignment
and other requirements
benefits
1.6 Environment
Control
- Proper waste
management
- Reduce, Re-Use,
Re-Cycle
- 5S
5. Manage 5.1 Use a collaborative and 5.1 Manage client 5.1 Demonstrating
client person-centered interactions ability to do
interactions approach when working 5.2 Causes of attention to detail
with clients client/customer when completing
5.2 Use motivational dissatisfaction client/employer
interviewing as a basis 5.3 Assignment documentation
for client interactions Instructions 5.2 Demonstrating the
5.3 Seek client information 5.4 Reporting ability to do
respectfully and procedures interpersonal and
sensitively, using communication
purposeful, systematic skills required in
and diplomatic client contact
questions assignments
5.4 Support the client to 5.3 Demonstrating
identify and articulate ability to do
key information that customer service
supports the provision skills required to
of service meet
5.5 Encourage clients to client/customer
voice queries or needs
concerns and address
these appropriately
5.6 Respond to difficult or
challenging behavior
using established
techniques
5.7 Maintain professional
integrity and
boundaries at all times
VARIABLE RANGE
1. Personal Presence May include:
1.1 Stance
1.2 Posture
1.3 Body Language
1.4 Demeanor
1.5 Grooming
2. Employer Standards May include:
2.1 Standing Orders
2.2 Efficiency
2.3 Client turn-around time
3. Client Requirements May include:
3.1 Assignment instructions (e.g. right products)
3.2 Post Orders
3.3 Scope to modify instructions/orders in light of changed
situations
4. Assignment Instructions May include:
4.1 Writing
4.2 Verbally
4.3 Electronically
5. Client’s Needs and May include:
Requirements 5.1 Review of the client brief and/or assignment
instructions
5.2 Discussion with the client/customer
6. Appropriate Action May include:
6.1 Implementing required changes
6.2 Referral to appropriate employer personnel
6.3 Clarification of client needs and instructions
7. Clients May include:
7.1 All members of the public
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
effectively managing own workload and quality of work.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Plan for 1.1 Tasks accurately 1.1 Assignment 1.1 Identifying tasks
completion of identified instructions accurately
own workload 1.2 Priority allocated to 1.2 Verbal instructions according to
each task 1.3 Policy documents instructions
1.3 Time lines allocated to 1.4 Duty statements 1.2 Developing work
each task or series of 1.5 Self-assessment plans according to
tasks 1.6 Daily tasks assignment
1.4 Tasks deadlines known 1.7 Weekly tasks requirements and
and complied with 1.8 Regularly or employer policy
whenever possible irregularly occurring 1.3 Allocating priority
1.5 Work schedules are tasks and timelines to
known and completed 1.9 Allocating priority and each task
with agreed time timelines 1.4 Determining tasks
frames deadlines and
1.6 Work plans developed comply with
according to whenever possible
assignment 1.5 Determining and
requirements and completing work
employer policy schedules
1.7 Uncompleted work or according to
tasks detailed and agreed time
responsibility for frames
completion passed to
incoming shift or other
appropriate persons
2. Maintain 2.1 Personal performance 2.1 Monitoring personal 2.1 Monitoring
quality of continually monitored performance personal
performance against agreed 2.2 Determining performance
performance standards performance continually against
2.2 Advice and guidance standards agreed
sought when necessary 2.3 Interpreting work performance
to achieve or maintain standards standards
agreed standards 2.4 Quality of work 2.2 Seeking advice
2.3 Guidance from and guidance
management applied to when necessary to
achieve or maintain achieve or
agreed standards maintain agreed
2.4 Standard of work standards
clarified and agreed 2.3 Applying guidance
according to employer from management
policy and procedures to achieve or
maintain agreed
standards
VARIABLE RANGE
1. Tasks 1.1 May be identified through:
1.1.1 Assignment Instructions
1.1.2 Verbal Instructions by Senior Staff/household
members
1.1.3 Policy Documents
1.1.4 Duty Statements
1.1.5 Self-Assessment
1.2 May be:
1.2.1 Daily tasks
1.2.2 Weekly tasks
1.2.3 Regularly or irregularly occurring tasks
2. Performance May include:
Standards 2.1 Assignment Instructions
2.2 Procedures established in policy documents
EVIDENCE GUIDE
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and attitudes required
in cleaning living room, dining room, bedroom, bathroom and
kitchen. It includes the cleaning of surfaces and floors,
cleaning of furnishings and fixtures, making up beds and cots,
cleaning of bathroom, sanitizing rooms and maintaining clean
room environment.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Clean 1.1 Appropriate 1.1 Types/ Uses/ 1.1 Interpersonal
surfaces and removal/cleaning Functions of Skills
floors equipment, supplies, Cleaning Equipment, 1.2 Keen on details
materials, procedures Supplies and 1.3 Cleaning Skills
and techniques are Materials 1.4 Decanting
used in accordance with 1.2 Waste Disposal Chemicals
soil and litter types and Procedures 1.5 Equipment
established 1.2.1 Environmental Operation and
1.2 All wastes are removed risks Cleaning
from surface based on 1.2.2 Health and 1.6 Communication
procedures. related effects of Skills
1.3 Suitable maintenance unclean areas 1.7 Handling and
procedures are selected 1.2.3 Chemical and Disposing of
and applied based on other solution Chemicals
identified floor types related effects 1.8 Waste Handling
and surface textures. and reactions for and Disposal
1.4 Cleaning, polishing and cleaning surfaces 1.9 Work Planning
sweeping are performed 1.3 Types and and Organization
according to Characteristics of Skills
standard operating Floors/Surfaces 1.10 Documentation
procedures. 1.4 Method of Removing Skills
1.5 Cleaning, polishing and Suitable Dirt/ Stain
sweeping equipment, 1.5 Glass Types,
supplies and materials including defects
are used following 1.6 Methods of
safety procedures and Identifying Stains,
manufacturer’s Mud, Dirt and Grease
specifications. 1.7 Stain Removal
1.6 Cleaning/polishing Techniques
equipment is cleaned 1.8 Procedures in
after use in accordance Arranging Furniture
with relevant safety 1.9 Cleaning/Polishing
procedures and and Sweeping
manufacturer’s Materials and
instructions. Equipment
4. Clean 4.1 Ceilings and walls are 4.1 Procedures and 4.1 Interpersonal
bathrooms cleaned in accordance safety in cleaning Skills
with standard ceiling and other 4.2 Keen on details
operating procedures higher surfaces 4.3 Cleaning Skills
and techniques. 4.2 Procedures in 4.4 Decanting
4.2 Window edges and sills cleaning bathrooms Chemicals
are wiped clean in 4.2.1 Materials/supplies 4.5 Equipment
accordance with for cleaning and Operation and
standard operating bathrooms Cleaning
procedures. 4.2.2 Types of cleaning 4.6 Communication
4.3 Bath tub, lavatory and reagents for Skills
toilet bowls are bathrooms 4.7 Handling and
scrubbed and 4.2.3 Measurements of Disposing of
disinfected in chemicals/solutio Chemicals
accordance with ns formulations 4.8 Waste Handling
standard operating 4.2.4 Chemical and Disposal
procedures and compatibility/in 4.9 Work Planning
techniques. compatibility and Organization
4.4 Accessories are washed 4.3 Handling and Skills
and cleaned in disposing of chemical 4.10 Documentation
accordance with 4.3.1 Reactions/effects Skills
standard operating of chemicals and
procedures and other solutions to
techniques. human health
4.5 Bathroom supplies are 4.4 Storage of cleaning
replenished and equipment and
defective accessories materials
replaced as per SOPs. 4.5 Chemical
4.6 Equipment is cleaned compatibility/incomp
after use in accordance atibility
with manufacturer’s 4.6 Chemical reactions
instruction. on temperature
4.7 All cleaning materials
and equipment are
stored in a safe place as
per SOPs.
4.8 Routine maintenance is
carried out or arranged
as per standard
operating procedures
5. Sanitize 5.1 Sanitizing agents are 5.1 Types of Sanitizing 5.1 Interpersonal
rooms 100% accurately Agents Skills
6. Maintain 6.1 All equipment and 6.1 Equipment Operation 6.1 Interpersonal
clean room cleaning paraphernalia and Cleaning Skills
environment are checked and 6.2 Types of Cleaning 6.2 Keen on details
maintained according to Equipment and 6.3 Cleaning Skills
manufacturer’s Maintenance 6.4 Decanting
instructions. Procedures Chemicals
6.2 All wastes are removed 6.3 Work Planning and 6.5 Equipment
and disposed of in Organization Operation and
accordance with 6.4 Waste Disposal Cleaning
employer’s Procedures: 6.6 Communication
requirements. 6.4.1 Classifications of Skills
6.3 All movable furniture Wastes 6.7 Handling and
and fittings are shifted to 6.4.2 Environmental Disposing of
allow access to Protocols and Chemicals
hidden dust/waste/dirt Effects of Wastes 6.8 Waste Handling
and as per SOPs. and Disposal
6.4.3 Safe Handling of
6.4 Rooms are checked 6.9 Work Planning
Various Wastes
regularly for and Organization
6.5 Procedures in
orderliness/tidiness in Skills
moving/shifting
accordance with 6.10 Documentation
furniture’s and other
employer’s Skills
heavy objects
requirements.
VARIABLE RANGE
1. Cleaning Equipment, May include:
Supplies and Materials 1.1 Brooms
1.2 Dust Pan and Brush
1.3 Cleaning Implements
1.4 Vacuum Cleaner
1.5 Floor Carpet
1.6 Water Hoses
1.7 Bucket
1.8 Bed
1.9 Dining Table
1.10 Water Pitcher
1.11 Table Cloth
1.12 Flowers
1.13 Bed Cover
1.14 Spoon
1.15 Fork
1.16 Knife
1.17 Plate
1.18 Wine Glass
1.19 Serving Utensils
1.20 Table Napkin
1.21 Paper Towel
1.22 Flower Vase
1.23 Drinking Water
1.24 Serving Tray
1.25 Soiled Table
1.26 Cleaning Detergent
1.27 Liquid Detergent
1.28 Cleaning Solution
1.29 Scrubbing Foam
1.30 Flat Sheets
1.31 Fitted Sheet
1.32 Pillow
1.33 Pillow Case
1.34 Bed Mattress
1.35 Dish Pan
1.36 Dish Sponge/Dish Cloth
1.37 Pan with hot water
1.38 Rolled Newspaper
1.39 Cleaning Rag
1.40 Wax Paper/Aluminum Foil
1.41 Talcum Powder
1.42 Bowl Cleaner
1.43 Toilet Disinfectant
1.44 Acid Cleaner
1.45 Cup
1.46 Soup Plate
1.47 Soup Bowl
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in washing
and ironing clothes, linen and fabric. It includes checking and
sorting soiled clothes and linen, removing stains, preparing
washing equipment and supplies, performing laundry, drying
and ironing
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Check and 1.1 Soiled clothes, linen and 1.1 Language Label 1.1 Interpersonal
sort clothes, fabric are sorted (Fabric and Skills
linen and according to texture, Garments Labels) 1.2 Keen on details
fabric color, size and defects. 1.2 Types of Fabrics 1.3 Checking Skills
1.2 Sorted items are 1.2.1 Cotton 1.4 Sorting Skills
prioritized according to 1.2.2 Lenin 1.5 Equipment
the cleaning process 1.2.3 Tencel Operation and
required ad the urgency 1.2.4 Acetate Cleaning
of the item. 1.2.5 Silk 1.6 Communication
1.3 Defective clothing and 1.2.6 Blend Skills
linen are sewn/darned 1.3 Procedures in 1.7 Darning and
using appropriate Sorting Laundry Sewing Skills
threads and stitches. 1.4 Prioritization of items 1.8 Work Planning
according to the and Organization
cleaning process Skills
1.5 Principles and 1.9 Documentation
procedures in Skills
Darning Holes and
Tears
1.6 Hygiene, Health and
Safety issues
Specific to Laundry
Operations
4. Perform 4.1 Correct laundry method 4.1 Washing operating 4.1 Performing
laundry is selected as per SOPs. selectors according laundry
4.2 Clothes and linen fabric to types of clothes 4.2 Communication
are washed according to and fabrics Skills
the labeling codes and 4.1.1 Effects of wrong 4.3 Interpersonal
washing instructions. washing machine Skills
4.3 Laundry equipment is operations on 4.4 Keen on details
used in accordance with clothes/garments 4.5 Cleaning Skills
manufacturer’s 4.1.2 Effects of 4.6 Decanting
instruction. improper amount Chemicals
4.4 Clothes, linen and fabric of washing 4.7 Equipment
are freed from stain, dirt detergents on Operation and
and unpleasant odor washed garments Cleaning
after washing based on 4.1.3 Measurements, 4.8 Handling and
procedures. calculations of Disposing of
4.5 Washed clothes, linen detergents/fabric Chemicals
and fabric are sun- conditioners 4.9 Waste Handling
dried/machine dried as 4.1.4 Effects of fabric and Disposal
per instructions. conditioners on 4.10 Work Planning
4.6 Dried clothes, linen and clothes/garments and Organization
fabric are freed from 4.1.5 Effects/reactions Skills
unpleasant odor and of detergents to 4.11 Documentation
static cling. allergies Skills
4.7 Washing area is 4.1.6 Contaminations 4.12 Storing Skills
cleaned in accordance preventions
with safety and health 4.2 Laundry Operations
procedures. 4.3 Procedures in
4.8 Equipment is cleaned Drying Clothe, Linen
after use in accordance and Fabric
with 4.3.1 Effects of drying
manufacturer’s to
instructions. microorganisms
4.9 All cleaning materials causing odors
and equipment are 4.3.2 Effects of high
stored following safety temperatures on
procedures. bacteria and
4.10 Routine maintenance other
is carried out or microorganisms
arranged as per 4.4 Maintenance of
standard operating laundry Area
procedures
5. Dry clothes, 5.1 Washed clothes, linen 5.1 Types of drying 5.1 Drying laundry
linen and and fabric are dried machines 5.2 Communication
fabric according to 5.1.1 Operating Skills
procedures. parameters
6. Iron clothes, 6.1 Ironing is done in 6.1 Types of flat irons 6.1 Ironing clothes,
linen accordance to the 6.2 Operating flat iron linen, fabric
and fabric standard procedures. 6.3 Range of 6.2 Communication
6.2 Ironed clothes, linens temperature per Skills
and fabrics are folded, types of 6.3 Interpersonal
placed in a hanger and fabrics/garments Skills
stored in designated 6.4 Electric heating 6.4 Ironing Equipment
cabinets as per element Operation and
instructions. 6.5 Electric heating Cleaning
6.3 Ironing equipment and element with steam 6.5 Work Planning
materials are stored in 6.6 Steam and Organization
the appropriate area 6.7 Effects of Skills
following safety steam/water on 6.6 Documentation
procedures. garments during Skills
ironing 6.7 Storing Skills
6.8 Procedures in ironing
clothes, linen and
fabric
VARIABLE RANGE
1. Sorted Items May include:
1.1 Soiled/Defective Clothes
1.2 Linen
1.3 Fabrics
2. Personal Protective May include:
Paraphernalia 2.1 Gloves
2.3 Apron
3. Stains May include:
3.1 Coffee
3.2 Cola
3.3 Cordial
3.4 Chewing Gum
3.5 Food
3.6 Mud/Dirt
3.7 Grease
3.8 Blood
3.9 Fruit Stains
3.10 Wine
4. Stain Removers May include:
4.1 Acid Cleaners
4.2 Alkali Cleaners
4.3 Chlorine Bleach
4.4 All-Purpose Detergent
5. Laundry Area May include:
5.1 Washers
5.2 Dryers
5.3 Clothesline
5.4 Clothes Pins
5.5 Clothespin Bag
5.6 Clothes Rack for Indoor Drying
6. Laundry Supplies and May include:
Materials 6.1 Sorting Baskets/Shelves
6.2 Hangers
6.3 Stain Removing Agents
6.4 Fabric Softener
6.5 Chlorine Bleach
6.6 Laundry Bag
6.7 Laundry Basket
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
preparing ingredients, cooking, presenting cooked meals and
dishes, preparing appetizers, preparing sauces, dressing,
garnishes, desserts, salads, sandwiches, storing excess
foods and ingredients and converting unconsumed cooked
and uncooked food..
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Prepare 1.1 Ingredients are 1.1 Mise en Place 1.1 Preparing
ingredients purchased in 1.2 Kitchen Utensils ingredients
according to accordance with 1.3 Thawing Procedures 1.2 Thawing Skills
recipes purchase list. 1.4 Food Safety and 1.3 Communication
1.2 “Mise en place” is Sanitation Skills
checked as per SOPs. 1.5 Food Theory 1.4 Interpersonal
1.3 Thawing is prepared 1.5.1 Familiarization of Skills
according to thawing Ingredients 1.5 Keen on details
procedures. 1.5.2 Classification of 1.6 Familiarizing with
1.4 Meat are prepared Ingredients ingredients
according to procedures 1.5.3 Substitution of 1.7 Classifying
and prescribed recipe. Ingredients ingredients
1.5 Vegetables are 1.5.4 Units of 1.8 Cutting Skills
prepared according to Measurements 1.9 Waste Handling
the manner of 1.5.5 Ingredients and and Disposal
preparation. Recipes 1.10 Work Planning
1.6 Seafood are prepared 1.5.6 Personal Hygiene and Organization
according to method of 1.5.7 Different cuts of Skills
preparation meats/poultry/ 1.11 Documentation
fish, fruits and Skills
vegetables
2. Cook meals 2.1 Soup is cooked as per 2.1 Recipes 2.1 Cooking Skills
and dishes menu. 2.2 Food Safety 2.2 Food Handling
according to 2.2 Vegetable dishes are Hazard Skills
recipes cooked according to 2.3 Procedures and 2.3 Interpersonal
recipe. methods in cooking Skills
2.3 Meat dishes are cooked 2.3.1 Soup 2.4 Keen on details
according to culinary 2.3.2 Stock and 2.5 Communication
methods. Sauce Skills
2.4 Poultry and game Preparation 2.6 Waste Handling
dishes are cooked 2.3.3 Vegetable Skills
according to recipe. dishes 2.7 Work Planning
2.5 Sea food dishes are 2.3.4 Meat dishes and Organization
cooked according to 2.3.5 Seafood Skills
recipe. dishes 2.8 Documentation
2.6 Egg dishes are cooked 2.3.6 Pasta grain Skills
according to client’s and
preference. farinaceous
dishes
3. Present 3.1 Serving portion is 3.1 Tools, utensils and 3.1 Keen on details
cooked standardized. equipment used in 3.2 Familiarizing with
dishes 3.2 Presentation of cooked accordance with the tools, utensils and
dishes are developed standard equipment
and corrected in requirement/ 3.3 Cooking Skills
accordance with SOPs. manuals 3.4 Following food
3.3 Food quality is quality and safety
3.2 Methods of Cooking
maintained and checked hazard
as per SOPs. 3.2.1 Meat Dishes 3.5 Communication
3.4 Time and temperature Preparation Skills
condition of foods is 3.2.2 Poultry Dishes 3.6 Handling food
ensured before serving Preparation 3.7 Costing and
based on freezing 3.2.3 Fish Dishes portioning of food
temperature. Preparation 3.8 Storing of food
3.2.4 Seafood Dishes 3.9 Interpersonal
Preparation Skills
3.2.5 Vegetable Dishes 3.10 Keen on details
Preparation 3.11 Communication
3.3 Food Quality and Skills
Safety Hazard 3.12 Waste Handling
Skills
3.4 Handling Food
3.13 Work Planning
3.5 Food Costing and and Organization
Portioning Skills
3.6 Food Storage 3.14 Documentation
Skills
7. Prepare 7.1 Hot sandwiches are 7.1 Types of Sandwiches 7.1 Preparing
sandwiches prepared as per SOPs. 7.2 Procedures in sandwiches
7.2 Cold dressings are Preparing 7.2 Preparing cold
prepared as per SOPs. Sandwiches dressings
7.3 Hot sauces are 7.3 Preparing hot and
prepared as per SOPs. cold sauces
7.4 Cold sauces are 7.4 Observing
prepared as per SOPs. personal hygiene
7.5 Interpersonal
Skills
7.6 Keen on details
7.7 Communication
Skills
7.8 Waste Handling
Skills
7.9 Work Planning
and Organization
Skills
7.10 Documentation
Skills
8. Store excess 8.1 Unconsumed cooked 8.1 Food storage 8.1 Storing food and
food and food is stored according 8.2 Methods of storing ingredients skills
ingredients to procedures. food and ingredients 8.2 Converting
8.2 Excess ingredients are 8.3 Conversion of unconsumed food
stored according to unconsumed food to new dishes
client’s requirement. into new dishes 8.3 Storing of dry and
8.3 Proper method of wet food/
refrigeration is ingredients
9. Convert 9.1 Unconsumed cooked 9.1 Food storage 9.1 Storing food and
unconsumed food is 9.2 Methods of storing ingredients skills
cooked food converted/transformed food and ingredients 9.2 Converting
into new dishes as per 9.3 Conversion of unconsumed food
SOPs. unconsumed food to new dishes
9.2 Unconsumed cooked into new dishes 9.3 Storing of dry and
food is stored/frozen at wet
a temperature of zero food/ingredients
degrees and in 9.4 Observing
personal hygiene
accordance with SOPs.
9.5 Interpersonal
9.3 Packed/wrapped
Skills
uncooked foods are 9.6 Keen on details
frozen at zero degrees 9.7 Communication
F temperature and in Skills
accordance with SOPs. 9.8 Waste Handling
9.4 Packed/wrapped food Skills
for storage is prepared 9.9 Work Planning
as per SOPs. and Organization
9.5 Uncooked food is Skills
maintained at proper 9.10 Documentation
temperature and as per Skills
SOPs
VARIABLE RANGE
1. Ingredients May include:
1.1 Meat
1.2 Vegetable
1.3 Seafood
1.4 Poultry and Game
1.5 Stock
1.6 Cold Food
1.7 Condiments
1.8 Milk
1.9 Dairies
1.10 Cereals
1.11 Flour
1.12 Butter Sauces
1.13 Fruits
2. Mis en Place May include:
2.1 Ingredients
2.2 Pans
2.3 Utensils
2.4 Plates/Serving Pieces
3. Thawing May include:
3.1 Soaking
3.2 Unfreezing
4. Vegetable Ingredient May include:
Preparation 4.1 Skin, Peel, Pare
4.2 Chop, Slice, Shred, Cube
4.3 Wedge, Grate, Pure
4.4 Core, Quarter
5. Vegetable Manner of May include:
Preparation 5.1 Boiling, Blanching
5.2 Sauteing
5.3 Braising
5.4 Gratinating
5.5 Roasting/Baking
6. Seafood Ingredient May include:
Preparation 6.1 Chop, Slice
6.2 Fillet
6.3 Mince, Shred
6.4 Peel, Dice, Blanch
6.5 Marinate, Poach
7. Seafood Dishes May include:
Preparation 7.1 Boiling, Steaming
7.2 Sauteing
7.3 Deep Frying, Pan Frying
7.4 Poaching
7.5 Grilling
7.6 Baking
8. Soup Preparation May include:
8.1 Sauteing
8.2 Simmering
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitude in food and
beverage service. It includes the preparation of the dining
area, setting up the table, plating the food, brewing coffee or
preparing beverages, serving, and bussing out or clearing the
table.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Prepare 1.1 Dining area is checked 1.1 Principles and 1.1 Preparing dining
dining area for cleanliness prior to method of table area
service in accordance setting 1.2 Familiarizing with
with standard operating 1.2 Types and uses of the dining area
procedures and when China wares, 1.3 Communication
required, take glassware, silver Skills
corrective actions. ware 1.4 Interpersonal
1.2 Dining environment is 1.3 Types and uses of Skills
prepared and adjusted
crockery, cutlery 1.5 Keen on details
to ensure comfort and
ambience of client and and condiments 1.6 Equipment
as appropriate. 1.4 Principles and Operation and
1.3 Furniture is set up in methods of serving Cleaning
accordance with 1.5 Preparation of dining 1.7 Observing
standard operating area personal hygiene
procedures. 1.8 Table Setting
1.4 Tables and table Skills
settings are checked 1.9 Waste Handling
for stability, and easy and Disposal
access to client and at 1.10 Work Planning
all times. and Organization
1.5 Equipment are Skills
checked and prepared 1.11 Documentation
for service and as per Skills
SOPs.
2. Set-up table 2.1 The table is inspected 2.1 Setting-up table 2.1 Setting-up the
as to cleanliness and 2.2 Table cloth and table
its condition. appointments 2.2 Napkin folding
2.2 The table cloth is skills
2.3 Napkin folding
selected, inspected and 2.3 Communication
prepared as to 2.4 Clearing table
2.5 Cleaning the table Skills
cleanliness and without 2.4 Interpersonal
creases. and changing soiled
ashtrays Skills
2.3 The table drop cloth is
2.6 Table manners and 2.5 Keen on details
laid on the table
accordingly. etiquette 2.6 Observing
2.4 Serviettes are folded personal hygiene
2.7 Waste minimization
and laid on the table. 2.7 Table Setting
and environmental
2.5 Centerpiece is Skills
techniques
prepared with 2.8 Waste Handling
2.8 Safety practices
necessary tools and and Disposal
Codes and regulation
3. Prepare 3.1 Coffee maker and other 3.1 Coffee and Types 3.1 Preparing coffee
coffee and equipment are chosen, 3.2 Coffee Preparation and other
other prepared and inspected and Serving beverages
beverages as to cleanliness and 3.2 Serving coffee
Procedures
functionality according and other
to Standard Operating 3.3 Coffee Maker,
Preparation and beverages
Procedure. 3.3 Preparing and
3.2 Coffee filter is set up Inspection as to
inspecting coffee
according to standard Functionality maker
procedure. 3.4 Wine and Types
3.3 The required coffee 3.4 Selecting,
3.5 Wine Selection preparing and
granules and water is 3.6 Selection,
measured. serving wine
3.4 The coffee maker is Preparation and 3.5 Communication
operated according to Serving of Other Skills
Beverages 3.6 Interpersonal
3.7 Bussing Procedures Skills
3.8 Cleaning Procedures 3.7 Keen on details
3.9 Storing Procedures 3.8 Observing
personal hygiene
3.9 Waste handling
and disposal
VARIABLES RANGE
1. Dining Environment May include:
1.1 Lighting
1.2 Room Temperature
1.3 Music
1.4 Floral and Other Decorations
1.5 Privacy
1.6 Background
2. Equipment May include:
2.1 Table Cloth/Linen
2.2 China Wares
2.3 Glassware
2.4 Silverware
2.5 Cutlery
2.6 Wine
2.7 Condiments
2.8 Chairs
2.9 Tables
2.10 Ashtray
2.11 Toothpicks
2.12 Cloth/Paper Napkin
3. Beverage May include:
3.1 Juice
3.2 Wine & Spirits
3.3 Tea
3.4 Coffee
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Explore 1.1 Industry terminology is 1.1 Relevant 1.1 Exploring
workplace used to describe and organizational workplace
activities and identify animal care policies and activities
basic workplace activities. procedures, including 1.2 Familiarizing with
terminology 1.2 Animal care OHS and emergency basic
workplace tasks are procedures, animal terminologies
identified and ranked in welfare and waste 1.3 Communication
order of importance to disposal Skills
animal wellbeing and requirements 1.4 Interpersonal
general health. 1.2 Industry terminology Skills
1.3 Potential Occupational in animal care 1.5 Keen on details
Safety and Health workplace activities 1.6 Maintaining the
(OHS) risks when highest standards
working with animals of hygiene and
are identified and infection control at
reporting requirements all times to reduce
confirmed. the risk of
1.4 Daily workplace infection and
information and cross-infection
documentation 1.7 Employ safe and
requirements are environmentally
confirmed with responsible
supervisor. organizational
systems and
procedures when
handling animals
and feed
1.8 Numeracy skills to
estimate, calculate
and record routine
workplace
measures
VARIABLE RANGE
1. Animal care May include:
workplace tasks 1.1 Assisting in heath care of animals
1.2 Enclosure and bed cleaning and bedding replacement
1.3 Equipment and consumables stocktake and ordering
1.4 Exercising animals
1.5 Feeding and watering animals
1.6 Following environmentally sustainable work practices
1.7 Grooming and animal cleaning
1.8 Information collection, record and resource update
1.9 Observing animal behavior and reporting
1.10 Taking messages and relaying information to
appropriate person
1.11 Cleaning workplace and equipment
2. OHS risks when May include:
working with animals 2.1 Animal bites, envenomation, kicks, scratches and
crush injuries
2.2 Biological hazardous waste and sharps disposal
2.3 Handling of chemicals and medicines
2.4 Gas leakage
2.5 Inhalation of aerosol particles
2.6 Intraocular contamination
2.7 Manual handling, including carrying, lifting and shifting
2.8 Needle pricks and cuts from other sharps
2.9 Release of infective agents (animal and human)
2.10 Slippery or uneven work surfaces
2.11 Zoonoses
3. Daily workplace May include:
information and 3.1 Accident and incident records
documentation 3.2 Animal feeding, health and treatment records
3.3 Animal identification and history
3.4 OHS and emergency procedures and contact
information
3.5 Equipment inventory, damage and repairs registers
3.6 Provisions records of current stock and items used and
items required
3.7 Staff work roster
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Confirm 1.1 Daily, weekly and 1.1 Organization 1.1 Literacy skills to
workplace periodical workplace policies, procedures follow sequenced
animal care routine schedules are and requirements, written
routine identified and including OHS and instructions, and
schedules confirmed with emergency record information
(supervisor) procedures accurately and
appropriate household legibly
1.2 Daily, weekly and
staff 1.2 Oral
periodical workplace
1.2 Personal workplace
routine schedules communication
responsibilities are
clarified. 1.3 Workplace skills/language to
1.3 Workplace schedule responsibilities fulfill the job role
and recording as specified by the
documents are organization,
collected and updated including
as required. questioning, active
listening, asking
for clarification
and seeking
advice from
supervisor
1.2 Numeracy skills to
estimate, calculate
and record routine
workplace
measures
1.3 Interpersonal skills
to relate to people
from arrange of
social, cultural and
ethnic
backgrounds and
with a range of
physical and
mental abilities
3. Maintain a 3.1 Floors benches and 3.1 Animal housing 3.1 Maintain the
clean other flat areas are cleaning techniques highest standards
workplace cleaned in accordance and equipment of hygiene and
with workplace 3.2 Organization policies, infection control at
(protocols) SOPs. procedures and all times to reduce
3.2 Animal housing areas requirements, the risk of
are cleaned in infection and
including OHS and
accordance with cross-infection
emergency
workplace (protocols)
procedures 3.2 Participate in
SOPs
3.3 Waste and soiled 3.3 Regulations relating arrangements for
bedding is disposed of to the disposal of maintaining the
in accordance with hazardous waste health and safety
workplace (protocols.) 3.4 Safe use of of all people and
SOPs. chemicals and animals in the
3.4 Damage to housing cleaning agents workplace
and equipment is 3.5 Workplace hygiene 3.3 Use equipment
identified and standards, and materials
reported. disinfectants, correctly and in
3.5 Post-cleaning cleaning agents, accordance with
procedures are cleaning techniques manufacturers'
completed. and cleaning specifications
equipment and 3.4 Numeracy skills to
materials. estimate, calculate
and record routine
workplace
measures
3.5 Problem solving
skills
3.6 Use safe manual
handling
techniques and/or
equipment
3.7 Communication
Skills
VARIABLE RANGE
1. Workplace May include:
routines 1.1 Assisting others in completion of tasks within limits
of current level of competence
1.2 Catching and handling animals under supervision
1.3 Checking animals for signs of distress, illness and
injury
1.4 Checking security and repair of animal housing,
equipment and general facility
1.5 Cleaning and grooming animals under supervision
1.6 Cleaning and preparation of animal cages,
enclosures, exhibits, displays, general work areas,
office, reception and customer service areas
1.7 Confirming all animals are in their cages or
enclosures
1.8 Documenting work tasks in accordance with
workplace procedures
1.9 Operating general equipment used to complete
workplace cleaning routines
1.10 Picking up rubbish, removing branches or other
unsightly items not part of exhibit or animal housing
1.11 Reporting animal health concerns to supervisor
1.12 Stocktaking and re-supply of items
1.13 Timeframes for completing tasks.
2. Animals May include:
2.1 Animals commonly encountered within the industry
workplace and may cover both native and introduced
species
2.2 Animals from the six major animal groups (mammals,
birds, reptiles, amphibians, fish and invertebrates).
3. Animal status May include:
3.1 Counting animals
3.2 Observing and reporting unusual behavior for
nominated animal:
3.3 Aggression or docility (depending on animal)
3.4 Disinterest in surroundings, other animals, people or
usual stimuli
3.5 Excessive licking, scratching and rubbing
3.6 Lethargy
3.7 Nest building
3.8 Self mutilation
3.9 Trembling
3.10 Vocalizing
3.11 Observing and reporting indicators of illness or injury:
3.11.1 Bleeding
3.11.2 Changes in drinking or eating patterns
3.11.3 Lameness or reluctance to move and
vocalizing when attempting to move
3.11.4 Swelling
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to trim and prune landscape plant based on the purposes of
such landscape maintenance activity.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify 1.1 Landscape plants and 1.1 Types of landscape 1.1 Using of
trimming and their parts that are in plants, their appropriate tools
pruning need of trimming and characteristics and and equipment
requirements pruning are growth habit and prescribed
distinguished according 1.2 Techniques, safety/protective
to landscape principles and devices
maintenance standards procedures of 1.2 Understanding
(LMS). trimming and work procedures
1.2 Purpose and method pruning applicable to 1.3 Communication
of pruning are plant types and plant skills in receiving
determined according factors, instructions and
to LMS. environmental and rendering even
1.3 Utility services are cultural simple oral and
located using site plans considerations and written reports
and in consultation with objectives of the 1.4 Maintaining tools
concerned persons or tasks and equipment
authority. 1.3 Effects of trimming
1.4 Access to the site is and pruning
determined in operations on plant
consultation with growth and
concerned persons or development
authority. 1.4 Functions and uses
1.5 Occupational Health of tools and
and Safety (OHS) equipment
hazards are identified, 1.5 Hygiene practices
risks assessed and and plant health
reported to concerned principles relevant to
persons or authority. trimming and
pruning
2. Prepare for 2.1 Tools, supplies and 2.1 Tools, supplies and 2.1 Preparing
trimming and equipment are equipment appropriate tools
pruning prepared in accordance preparation and equipment
operations with the work 2.2 Functions and uses and prescribed
requirements. of tools and safety/protective
2.2 Pre-operational and equipment devices
safety checks are 2.3 Pre-operational and 2.2 Understanding
carried out on tools and safety checks on work procedures
equipment according to tools and equipment 2.3 Communication
manufacturer’s 2.4 Selection, usage skills in receiving
specifications and and maintenance of instructions and
industry work practices. prescribed safety rendering even
2.3 Prescribed safety and and personal simple oral and
personal protective protective written reports
equipment (PPE) is equipment (PPE).
3. Perform 3.1 Safety and warning 3.1 Types of landscape 3.1 Preparing
trimming and devices are installed plants, their appropriate tools
pruning around the site during characteristics and and equipment
and between work growth habit and prescribed
periods. 3.2 Techniques, safety/protective
3.2 Landscape plants are principles and devices
trimmed and pruned in procedures of 3.2 Understanding
accordance with work trimming and work procedures
program and LMS. pruning applicable to 3.3 Communication
3.3 Trimming and pruning plant types and plant skills in receiving
of landscape plants are factors, instructions and
done using prescribed environmental and rendering even
tools and equipment. cultural simple oral and
3.4 Sterilizing considerations and written reports
agent/compound are objectives of the 3.4 Maintaining tools
applied on pruning tasks and equipment
wounds in accordance 3.3 Effects of trimming
with LMS. and pruning
3.5 Tasks are conducted operations on plant
using appropriate PPE. growth and
development
3.4 Functions and uses
of tools and
equipment
3.5 Hygiene practices
and plant health
principles relevant to
trimming and
pruning
4.Perform post- 4.1 Trimming and 4.1 Waste management 4.1 Understanding
trimming and pruning wastes are 4.2 Manual handling work procedures
pruning collected and disposed techniques used in 4.2 Participating in
activities from the site in lifting or moving teams and
accordance with heavy loads contributing to
environmental 4.3 Cleaning, team objectives
standards and LMS. maintenance, and 4.3 Communication
4.2 Recommended manual storage of tools and skills in receiving
handling techniques equipment instructions and
are used when lifting or 4.4 Maintenance of work rendering even
moving heavy loads. area simple oral and
4.3 Tools and equipment 4.5 Documentation of written reports
are cleaned, work outputs 4.4 Maintaining tools
maintained and stored and equipment
according to LMS. 4.5 Minimizing
4.4 Maintenance of clean environmental
and safe area is disturbances
undertaken throughout
and on completion of
work.
RANGE OF VARIABLES
VARIABLE RANGE
1. Landscape plants May include:
1.1 Shrubs and hedges
1.2 Vines
1.3 Palms
1.4 Bamboos
1.5 Trees
2. Purpose May include:
2.1 Create and maintain form and shape of landscape plant
2.2 Promote health
2.3 Direct or control growth
2.4 Encourage flowering and fruiting
2.5 Remove/minimize risk/hazard
3. Utility services May include:
3.1 Aboveground utilities
3.1.1 Electrical and communication lines
3.1.2 Cable/TV lines
3.2 Underground utilities
3.2.1 Irrigation and domestic water distribution lines
3.2.2 Electrical and communication lines
3.2.3 Cable/TV lines
3.2.4 Drainages and sewerages
4. Concerned persons May include:
or authority 4.1 Supervisor
4.2 Property management officer
4.3 Home owner
4.4 Inspector
5. Hazards May include:
5.1 Disturbance or interruption of services
5.2 Solar radiation
5.3 Pollutants (e.g. gaseous, suspended particulate matters)
5.4 Noise
5.5 Manual handling of moving powered equipment or parts,
sharp tools and materials
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to conduct weeding operations and soil cultivation activities.
This is purposely to minimize competition and to improve soil
aeration and water absorption/retention, respectively for
better growth and development of the landscape plants.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Determine 1.1 Weed species and 1.1 Requirements for 1.1 Identifying weed
requirements “volunteer” plants weeding and species and
for weeding (“’invaders”) that are cultivation activity “volunteer” plants
and cultivation out-of-place and 1.2 Recognition of the 1.2 Identifying
activity considered undesirable effects of weeds and landscape areas
in the landscape are undesirable needing weeding
identified based on “volunteer” species and cultivation
specific landscape (invaders) on
maintenance guidelines landscape plants
or as per instructions. 1.3 Knowledge in
1.2 Landscape areas distinguishing weeds
needing weeding and and undesirable
cultivation are identified “volunteer” species
based on instructions 1.4 Landscape area
or in accordance with
LMS.
2. Prepare for 2.1 List of weeds and 2.1 List of weeds and 1.1 Identifying weed
weeding and “volunteer plants” and “volunteer plants” species and
cultivation the map of specific 2.2 Map of specific “volunteer” plants
operation landscape areas are landscape areas 1.2 Identifying
prepared and secured 2.3 Method and purpose landscape areas
2.2 Method and purpose of weeding needing weeding
of weeding are 2.4 Tools, supplies and and cultivation
determined based on equipment
the type of weed 2.5 Safety protective
species and out-of-place devices
“volunteer” species
2.3 Tools, supplies and
equipment needed are
made ready and
available for use
according to the types of
weeds and “volunteer”
species that needs
removal
2.4 Appropriate safety
protective devices are
prepared for use
4. Determine 4.1 Compacted soil or soil 4.1 Compacted soil or 4.1 Compacting soil
compacted that is having problem soil 4.2 Familiarizing
soil with aeration, water 4.2 Effects of effects of
infiltration and compacted soil on compacted soil on
conditions for root root development root development
development is and anchorage and anchorage
determined as per 4.3 Method and purpose 4.3 Determining
established practice of soil cultivation method and
4.2 Effects of compacted
purpose of soil
soil on root
development and cultivation
anchorage are
recognized
4.3 Method and purpose
of soil cultivation are
determined based on
the conditions of the
soil
5. Cultivate 5.1 Compacted soil is 5.1 Compacted Soil 5.1 Compacting soil
compacted cultivated simultaneous 5.2 Weeding Operations 5.2 Familiarizing
soil with weeding 5.3 Soil Cultivation effects of
operations in 5.4 Tools and Equipment compacted soil on
accordance with 5.5 Safety and Protective root development
landscape maintenance Devices and anchorage
standards or as per 5.3 Determining
instructions method and
5.2 Soil cultivation is done
purpose of soil
using appropriate tools
and equipment cultivation
5.3 Task is performed
using prescribed
safety/protective
devices
6. Perform post- 6.1 Tools and equipment 6.1 Cleaning, 6.1 Understanding
weeding and are cleaned, maintenance and work procedures
soil cultivation maintained and stored storage of tools and 6.2 Participating in
activities as per instruction of in equipment teams and
accordance with LMS 6.2 Maintenance of work contributing to
area team objectives
EVIDENCE GUIDE
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to maintain the health and vigor of the landscape plants
through proper watering/irrigation.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Determine 1.1 Importance of water to 1.1 Importance of water 1.1 Determining
requirements growth and in watering/irrigating requirements of
of watering/ development of landscape plants watering/irrigating
irrigating landscape plants and 1.2 Requirements of 1.2 Knowing the
landscape the effects of water watering/irrigating importance of
plants stress (less or excess landscape plants water
water) to plants are 1.3 Landscape plants 1.3 Determining
recognized as per 1.4 Determine landscape plants
established practice. landscape plants suffering from less
1.2 Landscape plants suffering from less or excessive
suffering from less or or excessive watering
excessive watering are watering using some
determined using some visually observable
visually observable plant and soil
plant and soil conditions and/or
conditions and/or guidelines.
guidelines.
2. Prepare for 2.1 Amount and 2.1 Amount and 2.1 Preparing for
watering/ frequency of frequency of watering/irrigation
irrigation watering/irrigation of watering/irrigation 2.2 Determining
activity plants are determined 2.2 Tools, supplies and amount and
in accordance with equipment frequency of
LMS or as per 2.3 Prescribed watering/irrigation
instructions. protective/safety 2.3 Preparing tools,
2.2 Tools, supplies and devices supplies and
equipment needed are equipment
prepared based on the 2.4 Preparing
method of watering prescribed
and/or irrigation to be protective/safety
used. devices
2.3 Prescribed 2.5 Using prescribed
protective/safety protective/safety
devices are made devices
ready and available for
use.
4. Perform post- 4.1 Tools and equipment 4.1 Cleaning, 4.1 Understanding
watering/ are cleaned, maintenance and work procedures
irrigation maintained and stored storage of tools and 4.2 Participating in
activities as per instruction of in equipment teams and
accordance with LMS. 4.2 Maintenance of work contributing to
4.2 Maintenance of clean area team objectives
and safe area is 4.3 Documentation of 4.3 Communication
undertaken throughout work outputs skills in receiving
instructions and
and upon completion of
rendering even
work. simple oral and
4.3 Work outputs are written reports
recorded or reported to 4.4 Maintaining tools
concerned persons or and equipment
authority according to 4.5 Minimizing
industry practices. environmental
disturbances
VARIABLE RANGE
1. Importance of water May include:
to plants 1.1 Maintains of vital physiological processes in plants
1.2 Primary raw material for photosynthesis or food
manufacture
1.3 Maintains of turgidity of the cells
1.4 Helps in the translocation of nutrients, food and other
assimilates
1.5 Maintains the health conditions of the plant
2. Plant conditions May include:
Visually observable conditions of plants suffering from water
stress
2.1 Wilting and die back
2.2 Change in color and appearance of the leaves
2.3 Premature falling of leaves/defoliation
3. Soil conditions May include:
Visually observable conditions of soil suffering from water
stress
3.1 When dry
3.1.1 Too dusty
3.1.2 Cracks on soil
3.2 When waterlogged or over-watered
3.2.1 Too wet
3.2.2 Muddy
4. Amount and May include:
frequency of watering Determining when and how much to irrigate may include:
4.1 Observation of the conditions of the plant
4.2 Observation of the conditions of the soil
4.3 Use of moisture meter
5. Methods of May include:
watering/irrigation The methods of watering depend on the kind of landscape
plants/landscape areas and available facilities:
5.1 Overhead irrigation: overhead sprinkler, pop-up etc.
5.2 Drip irrigation
5.3 Furrow irrigation
5.4 Basin irrigation
6. Tools and equipment May include:
Depending on the method, the following may be needed:
6.1 Water hose with and without sprinklers
6.2 Water truck
6.3 Irrigation system installed
6.4 Plumbing tools
7. Protective/safety 7.1 Overalls
devices 7.2 Gloves
7.3 Hat/hard hat
7.4 Rain boots
7.5 Reflectorized vest (depends on the location of work)
8. Maintenance of clean May include:
and safe area 8.1 Keeping public access paths and roads clear of debris,
waste, tools and equipment
8.2 Disabling tools and equipment after use
8.3 Using signage and barriers where necessary
8.4 Removing debris and waste from the work area
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to determine types of pests and diseases and their prevention
and control measures
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Determine 1.1 Infested and diseased 1.1 Plant conditions, 1.1 Determining
requirements landscape plants are symptoms and signs requirements of
of preventing determined based on and other preventing and
and plant conditions, manifestation of controlling plant
controlling symptoms and signs infestation and pests and
plant pests and other infection diseases
and diseases manifestation of 1.2 Requirements of 1.2 Determining
infestation and preventing and infested and
infection. controlling plant
diseased
1.2 Pests and diseases pests and diseases
are identified and 1.3 Pests and diseases landscape plants
classified using general 1.4 Life cycle or various 1.3 Identifying and
classification life stages of pests classifying pests
guidelines. from eggs, larvae, and diseases
1.3 Life cycle or various life pupa and adult and 1.4 Determining life
stages of pests from their mode of attack cycle or various
eggs, larvae, pupa and or infestation life stages of pests
adult and their mode of 1.5 Life cycle or various from eggs, larvae,
attack or infestation are life stages and signs pupa and adult
known. and symptoms of and their mode of
1.4 Life cycle or various life plant diseases and attack or
stages and signs and their mode of attack infestation
symptoms of plant 1.6 Occupational Safety 1.5 Determining life
diseases and their and Health (OSH) cycle or various
mode of attack are hazards life stages and
known. signs and
1.5 Access to the site is symptoms of plant
determined in
diseases and their
consultation with
mode of attack
concerned persons or
authority. 1.6 Identifying
1.6 Occupational Health Occupational
and Safety (OHS) Safety and Health
hazards are identified, (OSH) hazards
risks assessed and 1.7 Assessing and
reported to concerned reporting risks
persons or authority.
2. Prepare for 2.1 Method of prevention 2.1 Method of 2.1 Preparing
application and control is prevention and application of
of pests and determined based on control pests and disease
disease types of pests and 2.2 Types of pests and prevention and
prevention diseases, their mode of diseases, their mode control measures
and control attack and extent of of attack and extent 2.2 Determining
measures infestation and of infestation and method of
infection. infection prevention and
control
3. Apply pest 3.1 Manual and biological 3.1 Manual and 3.1 Applying pest and
and disease method of prevention biological method of disease prevention
prevention and control of pest and prevention and and control
and control disease are applied control of pest and measures
measures whenever applicable. disease 3.2 Applying manual
3.2 In case of using 3.2 Chemical and bio- and biological
chemical and bio- pesticides- method of
pesticides, the frequency and prevention and
frequency and dosage dosage of control of pest and
of application is application disease
determined based on 3.3 Types of pests and 3.3 Determining
types of pests and diseases and extent chemical and bio-
diseases and extent of of attack pesticides, the
attack and in 3.4 Pest and disease frequency and
accordance with LMS prevention and dosage of
or manufacturer’s control measures application
recommendation. 3.5 OHS requirements 3.4 Applying pest and
3.3 Pest and disease 3.6 Fertilizer and disease prevention
prevention and control Pesticide Authority and control
measures are applied (FPA) guidelines measures
in accordance with to 3.7 Prescribed tools,
OHS requirements and supplies
Fertilizer and Pesticide
Authority (FPA)
guidelines.
3.4 Task is performed
using prescribed tools,
supplies and
appropriate
protective/safety
devices.
4. Perform post- 4.1 Tools and equipment 4.1 Cleaning, 4.1 Understanding
prevention are cleaned, maintenance and work procedures
and control maintained and stored storage of tools and 4.2 Participating in
measures according to LMS. equipment teams and
4.2 Maintenance of clean 4.2 Maintenance of work contributing to
and safe area is area team objectives
undertaken throughout 4.3 Documentation of 4.3 Communication
work outputs skills in receiving
VARIABLE RANGE
1. Landscape plants May include:
1.1 Shrubs and hedges
1.2 Vines
1.3 Palms
1.4 Bamboos
1.5 Trees
2. Plant conditions May include:
2.1 Age/Stage of growth
2.2 Healthy and vigorous
2.3 Diseased/infected:
2.4 Infested
3. Symptoms, signs May include:
and other 3.1 Diseases
manifestations 3.2 Leaf spots
diseases 3.3 Anthracnose
3.4 Fruiting bodies
3.5 Presence of hyphae
3.6 Pests
3.6.1 Gall on leaves, stems, branches
3.6.2 Skeletonized, browsed/chewed leaves
3.6.3 Withering, die back etc
4. Pests and diseases May include:
4.1 Pests
4.1.1 Insect pests: Chewing, Sucking,
Girdling/Boring, etc.
4.1.2 Termites
4.1.3 Nematodes
4.2 Diseases
4.2.1 Parasitic fungus
4.2.2 Bacteria
4.2.3 Viruses
5. Methods of May include:
prevention and 5.1 Prevention
control 5.1.1 Species/individual (genetically superior)
selection
5.1.2 Pest and disease free
5.1.3 Cultural management
5.1.4 Sanitation
5.2 Control
5.3 Manual/mechanical
5.4 Chemical (systemic, broad spectrum, contact)
5.5 Biological- (insects, microorganisms)
5.6 Bio-pesticides
6. Tools, supplies and May include:
equipment 6.1 Backpack sprayer
6.2 Boom sprayer
6.3 Soil drencher
6.4 Pruning shears,
6.5 Pruning saws
7. Protective/safety May include:
gadgets 7.1 Overalls, gloves
7.2 Gas mask
7.3 Goggles
7.4 Reflectorized vest ( depends on location of work)
8. Maintenance of clean May include:
and safe area 8.1 Keeping public access paths and roads clear of debris,
waste, tools and equipment
8.2 Disabling tools and equipment after use
EVIDENCE GUIDE
Delivery of knowledge requirements for the basic, common and core units of
competency specifically in the areas of mathematics, science/technology,
communication/language and other academic subjects shall be contextualized. To this
end, TVET providers shall develop a Contextual Learning Matrix (CLM) to accompany
the curricula.
Elective Competencies
20 hours Assist in the care of animals
20 hours Provide animal care hygiene routines
15 hours Trim and prune landscape plants
15 hours Perform weeding and cultivation
12 hours Water/irrigate plants
14 hours Control and prevent plant pest and diseases
96 hours
Course Description:
This course is designed to provide the learner with knowledge, practical skills
and attitude, applicable in performing work activities involve in cleaning living room,
dining room, bedrooms, toilet and kitchen, washing and ironing clothes, linen and
fabric, preparing hot and cold meals/food, and providing food and beverage service.
This include classroom learning activities and practical work in actual work site or
simulation area.
The Elective Competencies for Providing Care and Support for Infants,
Toddlers, Children, Elderly, People with Special Needs were not included because
these are highly specialized areas and are now in four separate Training Regulations
se. Hence, the learners should take the whole program as prescribed in the Training
Regulations.
Upon completion of the course, the learners are expected to demonstrate the
above-mentioned competencies to be employed. To obtain this, all units prescribed for
this qualification must be achieve.
Blended Learning
• Online
- Synchronous using conferencing apps
- Asynchronous through LMS/CMS
• Offline
- Face to face demonstration
Distance Learning
• Modular self-paced
5. Contribute to 5.1 Identify • Identify different roles of individuals in • Interactive Lecture • Psychological and 1 hour
workplace opportunities to contributing to doing things better in the • Appreciative Inquiry behavioral
innovation do things better workplace • Demonstration Interviews
• Appreciate positive impacts and • Group work • Performance
challenges in innovation Evaluation
• Show mastery of the different types of • Life Narrative
changes and levels of participation in Inquiry
the workplace • Review of portfolios
• Discuss 7 habits of highly effective of evidence and
people third-party
workplace reports
of on-the-job
performance.
• Standardized
assessment of
character strengths
and virtues applied
5.2 Discuss and • Identify different roles of individuals in • Interactive Lecture • Psychological and 1 hour
develop ideas contributing to doing things better in the • Appreciative behavioral
with others workplace Inquiry Interviews
• Appreciate positive impacts and • Demonstration • Performance
challenges in innovation • Group work Evaluation
• Show mastery of the different types of • Life Narrative
changes and levels of participation in Inquiry
the workplace • Review of portfolios
• Discuss 7 habits of highly effective of evidence and
people third-party
• Communicate ideas through small group workplace reports
discussions and meetings of on-the-job
performance
7.2 Prepare OSH • Identification of required safety • Lecture • Written Exam 1 hour
requirements for materials, tools and equipment • Group Discussion • Demonstration
compliance • Handling of safety control resources • Observation
• Interviews /
• Questioning
7.3 Perform tasks in • Discussion of General OSH Standards • Lecture • Written Exam 2 hours
accordance with and Principles • Group Discussion • Demonstration
relevant OSH • Performing industry related work • Observation
policies and activities in accordance with OSH • Interviews /
procedures Standards • Questioning
1.2 Meet • Lecture and discussion on the following • Online • Demonstration 5 hrs.
client/customer topics: (Synchronous) with questioning
requirements o Different client’s requirements Group Discussion • Direct
o Occupational Safety and Health and Interaction Observation
Requirement for the Assignment (Role Playing) • Oral Interviews
o Use of various means of • Modular/ self- • Online Written
communication (add’l) paced learning Exams
o Attention to detail when completing • Multimedia
client/employer documentation Presentation
o Interpersonal and communication • Online
skills in client contact assignments Synchronous
o Customer service skills required to Lecture
meet client/customer needs • Simulation
1.3 Build credibility • Lecture and discussion on the following • Online • Demonstration 5 hrs.
with customers topics: (Synchronous) with Questioning
o Various Client’s requirements and Group Discussion • Direct
expectations and Interaction Observation
o Customer service skills required to (Role Playing) • Oral interview
meet client/ customer needs
• Modular/ self-paced • Online Written
- Punctuality
learning exams
- Customer Service
• Multimedia
- Telephone Technique
o Different causes of Presentation
clients/customers dissatisfactions • Online
o Problem Solving and Negotiation Synchronous
o Maintaining Records and reporting Lecture
related to security matters • Simulation
2. Manage own 2.1 Plan completion • Lecture and discussion on the following • Online • Demonstration 2 hrs.
performance of own workload topics: (Synchronous) with Questioning
(6 hrs.) o Time and task management Group Discussion • Direct
- Different task and priorities and Interaction Observation
- Planning and prioritizing tasks (Role Playing) • Oral interview
o Employer policy on performance • Modular/ self-paced • Online Written
management learning exams
o Indicators of appropriate • Multimedia
performance for each area of Presentation
responsibility • Online
o Capacity to plan and prioritize Synchronous
Lecture
workloads and requirements
• Simulation
2.2 Maintain quality • Lecture and discussion on the following • Online • Demonstration 2 hrs.
of performance topics: (Synchronous) with Questioning
o Maintaining personal performance Group Discussion • Direct
log and Interaction Observation
- Site and assignment requirements (Role Playing) • Oral interview
- Indicators of appropriate • Modular/ self-paced • Online Written
performance for each area of learning
responsibility exams
2.3 Build credibility • Lecture and discussion on the following • Online • Demonstration 2 hrs.
with customers/ topics: (Synchronous) with Questioning
clients o Various Client’s expectations Group Discussion • Direct
o Customer service skills required to and Interaction Observation
meet client/ customer needs (Role Playing) • Oral interview
o Customer Service requirements • Modular/ self-paced • Online Written
o Problem Solving and Negotiation learning
o Protocols, policy on security exams
• Multimedia
matters
Presentation
1.2 Clean Lecture and discussion on the following • Computer- • Direct 4 hrs.
furnishing and topics: based/technology- Observation
fixtures • Procedures in cleaning, arranging based learning • Oral Interview
furniture: (online/offline) • Demonstration
- Aesthetics Principles • Project-based • Online Written
- Types and uses of cleaning agents learning/ Problem-
Exams
- Chemical reactions to other based learning
substance • Modular/ self-
- Chemical paced learning
compatibility/incompatibility
1.3 Make up beds Lecture and discussion on the following • Computer- • Direct 2 hrs.
and cots topics: based/technology- Observation
• Types/classifications of Beds based learning • Demonstration
- Various bedding materials and (online/offline) • Oral Interview
accessories • Project-based • Online Written
- Styles and arrangements of beds learning/ Problem-
Exams
and accessories based learning
- Types of bed insects/parasites and • Modular/ self-
controls paced learning
• Procedures in Bed Making
- Principles of bed designs and
arrangements
- Basic principle of bed aesthetics
1.4 Clean bathroom Lecture and discussion on the following • Computer- • Direct 4 hrs.
topics: based/technology- Observation
• Procedures and safety in cleaning based learning • Demonstration
ceiling and other higher surfaces (online/offline) • Oral Interview
• Procedures in cleaning • Project-based • Online Written
toilets and bathrooms learning/ Problem-
- Materials/supplies for cleaning Exams
based learning
toilets and bathrooms • Modular/ self-
- Types of cleaning reagents for paced learning
toilets and bathrooms (digital/print
- Measurements of format)
chemicals/solutions formulations • Multimedia
- Chemical compatibility/in Presentation /print
compatibility materials
• Handling and disposing of chemical • Demonstration
- Reactions/effects of chemicals and /practical
other solutions to human health application
• Storage of cleaning equipment and
materials
1.5 Sanitize rooms Lecture and discussion on the following • Computer- • Demonstration 3 hrs.
topics: based/technology- • Oral Interview
1.6 Maintain clean Lecture and discussion on the following • Computer- • Direct 3 hrs.
room topics: based/technology- Observation
environment • Equipment operation and based learning • Demonstration
cleaning (online/offline) • Oral Interview
• Types of cleaning • Project-based • Online Written
equipment and maintenance learning/ Problem- Exams
procedures based learning
• Work planning and organization • Modular/ self-paced
• Waste disposal procedures: learning
- Classifications of wastes (digital/print format)
- Environmental protocols and • Multimedia
effects of wastes Presentation /print
- Safe handling of various wastes materials
• Procedures in moving/shifting furniture’s Demonstration
and other heavy appliances /practical
- Safety measures in moving/lifting application
heavy objects
- Effects on surfaces/floor of moving
heavy objects
- Using devices in moving/shifting
heavy objects
1.7 Clean kitchen Lecture and discussion on the following • Computer- • Demonstration 4 hrs.
topics: based/technology- • Direct
• Procedures in cleaning dishes, pots and based learning Observation
other kitchenware’s (online/offline) • Oral interview
- Basic principles of microorganisms • Project-based • Online Written
lived in kitchens learning/ Problem-
- Disinfecting kitchenware Exams
based learning
- Calculations and formulations of
kitchen cleaning solutions • Modular/ self-paced
learning
- Types of kitchen cleaning agents
(digital/print format)
• Procedures in cleaning Kitchen
• Multimedia
appliances and fixtures
Presentation /print
• Procedures in Cleaning Kitchen
materials
• Replenishing kitchen supplies
• Demonstration
Perform the following tasks: /practical
• Wash soiled dishes, pots, pans and application
linen in accordance with standard
operating procedures
• Store cleaned/dried dishes, pots and
pans as per standard operating
procedures
• Clean kitchen appliances in accordance
with standard operating procedures
2. Wash and iron 2.1 Check and sort Lecture and discussion on the following • Computer- • Demonstration 2 hrs.
clothes, linen clothes, linen and topics: based/technology- • Oral interview
and fabric fabric • Language Label (Fabric and based learning • Online Written
(16 Hours) Garments Labels) (online/offline) Exams
• Types of fabrics: • Project-based
(0 - Cotton learning/ Problem-
- Lenin based learning
- Tencel • Modular/ self-paced
- Acetate learning
- Silk (digital/print format)
- Blend • Multimedia
• Procedures in sorting laundry Presentation /print
• Prioritization of items according to the materials
cleaning process • Demonstration
• Principles and Procedures in Darning /practical
Holes and Tears application
• Hygiene, Health and Safety Issues • Individual/Group
Specific to Laundry Operations Coaching
2.2 Remove stains Lecture and discussion on the following • Computer- • Demonstration 2 hrs.
topics: based/technology- • Observation 1
• Types/Uses and Handling of Laundry based learning • Oral interview
Chemicals (online/offline) • Online Written
• Principles and Procedures in • Project-based Exams
Removing Stains learning/ Problem-
- Types of stain removing agents based learning
- Sources of stains how chemical • Modular/ self-paced
reacts on stains learning
- Chemical reactions on fabrics (digital/print format)
- Effects of laundry agents to human • Multimedia
body Presentation /print
• Safety measures related to laundry materials
chemicals and agents • Demonstration
• Types/Uses of Stain Removing Agents /practical
• Mixtures or Bleaching Solutions application
• Individual/Group
Perform the following tasks: Coaching
• Wear personal protective paraphernalia
in accordance with standard operating
procedures (SOPs)
• Use stain removing agents and
chemicals in accordance with
manufacturer’s instruction
• Treat and remove stains using correct
chemicals or agents
2.3 Prepare Lecture and discussion on the following • Computer- • Oral interview 2 hrs.
washing topics: based/technology- • Online Written
equipment and • Safe working condition feature of based learning Exams
supplies laundry area (online/offline) • Demonstration
• Types and Uses of Washing Machines • Project-based
and Dryers learning/ Problem-
• Selecting washing machine/dryer based learning
operation according to garments types • Modular/ self-
• Safe electrical connections and outlets paced learning
• Observing washing machine (digital/print
capacity/limits format)
• Electrical current and effects on water • Multimedia
• Objects detrimental to/ causes Presentation /print
damage on washing machines materials
• Causes of washing machine/dryer • Demonstration
malfunctions /practical
• Standard Procedures in Checking and application
Preparing Washing Machine
• Individual/Group
• Procedures in Preparing Laundry
Coaching
Supplies and Materials
• Principles and procedures in washing,
drying, and ironing clothes, linen and
fabric
• Hygiene, Health and Safety Issues of
Specific Relevance to Laundry
Operations
2.4 Perform laundry Lecture and discussion on the • Computer- • Oral interview 4 hrs.
following topics: based/technology- • Online Written
• Washing operating selectors based learning exams
according types of clothes (online/offline) • Demonstration
and fabrics • Project-based
- Effects of wrong washing machine learning/ Problem-
operations on clothes/garments based learning
- Effects of improper amount of
• Modular/ self-paced
washing detergents on washed
learning
garments
(digital/print format)
- Measurements, calculations of
• Multimedia
detergents/ fabric conditioners
- Effects of fabric conditioners on Presentation /print
clothes/garments materials
- Effects/reactions of detergents to • Demonstration
allergies /practical
- Contaminations preventions application
• Laundry Operations • Individual/Group
• Procedures in Drying Coaching
Clothes, Linen and Fabric •
- Effects of drying to
microorganisms causing odors
- Effects of high temperatures on
bacteria and other
microorganisms
• Maintenance of Laundry Area
2.6 Iron clothes, Lecture and discussion on the following • Computer- • Demonstrations 4 hrs.
linens and topics based/technology- • Direct
fabrics • Types of flat irons based learning Observation
• Operating flat iron (online/offline) • Oral Interview
• Range of temperature per types of • Project-based • Online Written
fabrics/garments learning/ Problem- Exams
• Electric heating element based learning
• Electric heating element with steam • Modular/ self-paced
• Steam learning
• Effects of steam /water on garments (digital/print format)
during ironing
3. Prepare hot and 3.1 Prepare Lecture and discussion the following topics: • Computer- • Demonstrations 4 hrs.
cold meals ingredients • Mise en Place based/technology- • Direct
(32 Hours) according to • Kitchen Utensils based learning Observation
recipes • Thawing Procedures (online/offline) • Oral Interview
• Food Safety and Sanitation • Project-based • Online Written
• Food Theory learning/ Problem- Exams
- Familiarization of Ingredients based learning
- Classification of Ingredients • Modular/ self-paced
- Substitution of Ingredients learning
- Units of Measurements (digital/print format)
- Ingredients and Recipes • Multimedia
- Personal Hygiene
Presentation /print
- Different cuts of meats/poultry/fish,
fruits and vegetables materials
• Demonstration
Perform the following tasks: /practical
• Purchase ingredients in application
accordance with purchase list. • Individual/Group
• Check “Mise en place” as per Coaching
SOPs
3.2 Cook meals and Lecture and discussion on the following • Computer- • Demonstrations 4 hrs.
dishes according topics based/technology- • Direct
to recipes • Recipes based learning Observation
• Food Safety Hazard (online/offline) • Oral Interview
• Procedures and methods in cooking • Project-based • Online Written
- Soup learning/ Problem- Exams
- Stock and Sauce Preparation based learning
- Vegetable dishes
• Modular/ self-paced
- Meat dishes learning
- Seafood dishes (digital/print format)
- Pasta grain and farinaceous dishes • Multimedia
Presentation /print
Perform the following tasks: materials
• Demonstrate basic skills of cooking • Demonstration
soup /practical
• Observe/apply safety measures in
application
cooking soup throughout the activity
Individual/Group
• Cook vegetable dishes according to
Coaching
recipe
• Cook meat dishes according to culinary
methods
• Cook poultry and game dishes
according to recipe
3.3 Present cooked Lecture and discussion on the following • Computer- • Demonstrations 4 hrs.
dishes topics based/technology- • Direct
• Tools, utensils and equipment used in based learning Observation
accordance with the standard (online/offline) • Oral Interview
• Project-based
requirement/ • Online Written
manuals learning/ Problem-
Exams
based learning
• Methods of Cooking
• Modular/ self-paced
- Meat Dishes Preparation
learning
- Poultry Dishes Preparation (digital/print format)
- Fish Dishes Preparation • Multimedia
- Seafood Dishes Preparation Presentation /print
- Vegetable Dishes Preparation materials
• Food Quality and Safety Hazard • Demonstration
• Handling Food /practical
• Food Costing and Portioning application
• Food Storage Individual/Group
Coaching
Perform the following tasks:
• Demonstrate Basic skills of cooking
dishes
• Develop and correct presentation of
cooked dishes in accordance with SOPs
• Maintain and check food quality as per
SOPs
3.4 Prepare sauces, Lecture and discussion on the following • Computer- • Demonstrations 4 hrs.
dressings and topics: based/technology- • Oral Interview
garnishes • Mise and Place based learning • Online Written
• Methods of preparing (online/offline) Exams
- Sauces • Project-based
- Garnishes learning/ Problem-
- hot and cold dressing based learning
• Types of Sauces • Modular/ self-paced
- Ingredients and recipes learning
- Methods of Cooking (digital/print format)
- Proper Storage of Sauces • Multimedia
Presentation /print
Perform the following tasks: materials
• Prepare materials, equipment/utensils • Demonstration
prior to preparation of sauces, dressings /practical
and garnishes as per SOPs application
• Prepare sauces, garnishes, hot and cold • Individual/Group
dressing as per SOPs Coaching
3.5 Prepare Lecture and discussion on the following • Computer- • Demonstration 4 hrs.
appetizers topics: based/technology- • Oral Interview
• Kinds and preparation of based learning • Online Written
- D’oeuvres (online/offline) Exams
- Canape’s
- Finger Foods
3.6 Prepare Lecture and discussion on the following • Computer- • Direct Observation 4 hrs.
desserts and topics: based/technology- • Oral Interview
salads • Preparation of Desserts and Salads based learning • Online Exams
• Kinds of Dessert’s (online/offline)
- Sherbet’s, ices and ice cream • Project-based
- Fruit desserts learning/ Problem-
- Pastry desserts based learning
- Mousse • Modular/ self-paced
• Kinds of Salad’s learning
- Cold salads and molded salads (digital/print format)
• Multimedia
Perform the following tasks: Presentation /print
• Use materials, equipment/utensils for materials
cooking are prepared as per SOPs
3.7 Prepare Lecture and discussion on the following • Computer- • Demonstration 4 hrs.
sandwiches topics: based/technology- • Oral Interview
• Types of Sandwiches based learning • Online Exams
• Procedures in Preparing Sandwiches (online/offline)
• Project-based
Perform the following tasks: learning/ Problem-
• Prepare hot sandwiches as per SOPs based learning
• Prepare cold dressings as per SOPs • Modular/ self-paced
• Prepare hot sauces as per SOPs learning
• Prepare cold sauces as per SOPs (digital/print format)
• Prepare, arrange and serve properly • Multimedia
sandwiches on a platter Presentation /print
• Observe/apply proper hygiene materials
throughout the activity • Demonstration
/practical
application
• Individual/Group
Coaching
3.8 Store excess Lecture and discussion on the following • Computer- • Demonstration 4 hrs.
food and topics: based/technology-
4. Provide food 4.1 Prepare dining Lecture and discussion on the following • Computer- • Simulation 5 hrs.
and beverage area topics: based/technology- • Demonstration
service • Principles and method of table setting based learning • Oral Interview
(18 hours) • Types and uses of China wares, (online/offline) • Online Exams
glassware, silver ware
4.3 Prepare coffee • Choose, prepare and inspect coffee • Computer- • Simulation
and other maker and other equipment as to based/technology- • Demonstration
beverages cleanliness and functionality and based learning • Oral Interview
according to standard operating (online/offline) • Online Exams
procedure • Project-based
• Set-up coffee filter according to learning/ Problem-
standard procedure based learning
• Measure the required coffee granules
• Modular/ self-paced
and water learning
• Operate coffee maker according to (digital/print format)
standard operating procedures • Multimedia
• Select wine according to menu to be Presentation /print
served
materials
• Prepare other beverages according to
• Demonstration
employer’s preference
/practical
• Serve coffee/tea at the right side of the
guest/employer with appropriate application
temperature • Individual/Group
• Present and serve wine according to Coaching
the standard procedures
4.4 Serve food and Lecture and discussion on the following • Computer- • Simulation 6 hrs.
beverage topics: based/technology- • Demonstration
• Serving techniques and standards based learning • Oral Interview
• Food handling and safety (online/offline) • Online Exams
• Table serving • Project-based •
• Types of foods, beverages and learning/ Problem-
garnishing based learning
• Refilling water • Modular/ self-paced
• Washing and handling of fresh fruits learning
(digital/print format)
Perform the following tasks: • Multimedia
• Check foods for completeness and Presentation /print
correctness before serving. materials
• Place and carry foods on the tray using • Demonstration
the left hand and in accordance with /practical
food and beverage serving procedures. application
• Serve foods from the left side using the • Individual/Group
left hand in serving as per SOPs Coaching
• Fill/refill water goblets from the right
side without spilling as per SOPs.
• Take and inspect beverage from the
bar/kitchen for complete garnishing (if
any).
4.5 Clear table Lecture and discussion on the following • Computer- • Simulation 2 hrs.
topics based/technology- • Demonstration
• Plate Clearing and Carrying based learning • Oral Interview
Techniques (online/offline) • Online Exams
• Waste Minimization and Environmental • Project-based •
Techniques learning/ Problem-
• Safety Practices based learning
• Codes and Regulations • Modular/ self-paced
learning
Perform the following tasks: (digital/print format)
• Ask clients politely if they are finished • Multimedia
as per SOPs. Presentation /print
• Buss out soiled plates/flat wares from materials
the right side of the family members • Demonstration
and bring to the washing station/area /practical
as per SOPs.
• Crumb table as per standard operating application
procedure. • Individual/Group
• Remove side plates and knives from Coaching
the table as per SOPs.
• Remove condiments/shakers and other
soiled items from the table as per
SOPs.
• Replaced ashtrays as per SOPs.
• Additional requests are asked politely
from clients as per SOPs.
1.2 Maintain a clean Lecture and discussion on the following • Computer- • Simulation
workplace topics: based/technology- • Demonstration
• Cleaning techniques and related safety based learning • Oral Interview
issues for general workplace and animal (online/offline) • Online Exams
housing
1.4 Report basic Lecture and discussion on the following • Computer- • Simulation
animal behavior topics: based/technology- • Demonstration
and health status • Oral Interview
2. Provide animal 2.1 Confirm Lecture and discussion on the following • Computer- • Simulation
care hygiene workplace topics: based/technology- • Demonstration
routines animal care • Organization policies, procedures and based learning • Oral Interview
(20 hours) routine requirements, including OHS and (online/offline) • Online Exams
schedules emergency procedures • Project-based
• Daily, weekly and periodical workplace learning/ Problem-
routine schedules based learning
• Workplace responsibilities • Modular/ self-paced
learning
Perform the following tasks: (digital/print format)
• Identify and confirm daily, weekly and • Multimedia
periodical workplace routine schedules Presentation /print
with (supervisor) or appropriate materials
household staff • Demonstration
• Clarify personal workplace /practical
responsibilities application
2.2 Check animals Lecture and discussion on the following • Computer- • Simulation
topics: based/technology- • Demonstration
• Animal temperaments and behaviors based learning • Oral Interview
related to the associated hazards and (online/offline) • Online Exams
risks to animals and staff during animal • Project-based
handling and cleaning of housing learning/ Problem-
• Basic awareness of natural animal based learning
behavior relating to the characteristics of • Modular/ self-paced
the species, age, health status and learning
social needs (digital/print format)
• Common diseases, ailments, injuries • Multimedia
and other impacts on animal health and Presentation /print
wellbeing materials
• Indicators of poor response to treatment • Demonstration
or management of young, ill, injured or /practical
compromised animals application
• Protocols, legal and ethical • Individual/Group
considerations in documenting Coaching
observations, measurements,
treatments and decisions on animal care
• Safe animal handling techniques and
procedures
• Terminology used to identify animals
and describe their behavior
2.3 Maintain a clean Lecture and discussion on the following • Computer- • Simulation
workplace topics: based/technology- • Demonstration
• Animal housing cleaning techniques and based learning • Oral Interview
equipment (online/offline) • Online Exams
• Organization policies, procedures and • Project-based
requirements, including OHS and learning/ Problem-
emergency procedures based learning
• Regulations relating to the disposal of • Modular/ self-paced
hazardous waste learning
• Safe use of chemicals and cleaning (digital/print format)
agents • Multimedia
• Workplace hygiene standards, Presentation /print
disinfectants, cleaning agents, cleaning materials
techniques and cleaning equipment and • Demonstration
materials /practical
application
• Individual/Group
Coaching
2.5 Complete post- Lecture and discussion on the following • Computer- • Simulation
hygiene care of topics: based/technology- • Demonstration
animals • Common diseases, ailments, injuries based learning • Oral Interview
and other impacts on animal health and (online/offline) • Online Exams
wellbeing • Project-based
• Protocols, legal and ethical learning/ Problem-
considerations in documenting based learning
observations, measurements, • Modular/ self-paced
treatments and decisions on animal care learning
• Cleaning and storing of washing (digital/print format)
equipment • Multimedia
• Cleaning and storing of grooming Presentation /print
equipment materials
• Checking and reporting of damage tools • Demonstration
/practical
Perform the following tasks: application
• Return animals to housing. • Individual/Group
• Clean and store washing equipment Coaching
• Clean, check and store grooming tools
• Report damaged tools to (supervisor.)
appropriate household staff.
3. Trim and prune 3.1 Identify trimming Lecture and discussion on the following • Computer- • Simulation
landscape and pruning topics: based/technology- • Demonstration
plants requirements • Types of landscape plants, their based learning • Oral Interview
(15 hours) characteristics and growth habit (online/offline) • Online Exams
• Techniques, principles and procedures • Project-based
of trimming and pruning applicable to learning/ Problem-
plant types and plant factors, based learning
environmental and cultural
• Modular/ self-paced
considerations and objectives of the
tasks learning
• Effects of trimming and pruning (digital/print format)
operations on plant growth and • Multimedia
development Presentation /print
• Functions and uses of tools and materials
equipment • Demonstration
• Hygiene practices and plant health /practical
principles relevant to trimming and application
pruning
• Individual/Group
Perform the following tasks: Coaching
• Distinguish landscape plants and their
parts that are in need of trimming and
pruning according to landscape
maintenance standards (LMS)
• Determine purpose and method of
pruning according to LMS
• Locate utility services using site plans
and in consultation with concerned
persons or authority
• Determine access to the site in
consultation with concerned persons or
authority
3.2 Prepare for Lecture and discussion on the following • Computer- • Simulation
trimming and topics: based/technology- • Demonstration
pruning • Tools, supplies and equipment based learning • Oral Interview
operations preparation (online/offline) • Online Exams
• Functions and uses of tools and • Project-based
equipment learning/ Problem-
• Pre-operational and safety checks on based learning
tools and equipment
• Modular/ self-paced
• Selection, usage and maintenance of
prescribed safety and personal learning
protective equipment (PPE). (digital/print format)
• Multimedia
Perform the following tasks Presentation /print
• Prepare tools, supplies and equipment materials
in accordance with the work
requirements
• Carry out pre-operational and safety
checks on tools and equipment
according to manufacturer’s
specifications and industry work
practices
• Select, use and maintain prescribed
safety and personal protective
equipment (PPE)
4.2 Prepare for Lecture and discussion on the following • Computer- • Simulation
weeding and topics: based/technology- • Demonstration
cultivation • List of weeds and “volunteer plants” based learning • Oral Interview
operation • Map of specific landscape areas
• Method and purpose of weeding
(online/offline) • Online Exams
• Tools, supplies and equipment • Project-based
• Safety protective devices learning/ Problem-
based learning
Perform the following tasks: • Modular/ self-paced
• Prepare and secure list of weeds and learning
“volunteer plants” and the map of (digital/print format)
specific landscape areas
4.6 Perform post- Lecture and discussion on the following • Computer- • Simulation
weeding and soil topics: based/technology- • Demonstration
cultivation • Cleaning, maintenance and storage of based learning • Oral Interview
activities tools and equipment
• Maintenance of work area
(online/offline) • Online Exams
• Documentation of work outputs • Project-based
learning/ Problem-
Perform the following tasks: based learning
• Clean, maintain and store tools and • Modular/ self-paced
equipment as per instruction of in learning
accordance with LMS (digital/print format)
• Undertake maintenance of clean and • Multimedia
safe area throughout and on completion Presentation /print
of work materials
• Record or report work outputs to • Demonstration
concerned persons or authority
according to industry practices /practical
application
• Individual/Group
Coaching
5. Water/Irrigate 5.1 Determine Lecture and discussion on the following • Computer- • Simulation
plants requirements of topics: based/technology- • Demonstration
(12 hours) watering/ • Importance of water in based learning • Oral Interview
irrigating watering/irrigating landscape plants
• Requirements of watering/irrigating
(online/offline) • Online Exams
landscape plants • Project-based
landscape plants
• Landscape plants learning/ Problem-
based learning
5.2 Prepare for Lecture and discussion on the following • Computer- • Simulation
watering/ topics: based/technology- • Demonstration
irrigation activity • Amount and frequency of based learning • Oral Interview
watering/irrigation (online/offline) • Online Exams
• Tools, supplies and equipment • Project-based
• Prescribed protective/safety devices learning/ Problem-
based learning
Perform the following tasks: • Modular/ self-paced
• Determine amount and frequency of learning
watering/irrigation of plants in (digital/print format)
accordance with LMS or as per • Multimedia
instructions Presentation /print
• Prepare tools, supplies and equipment materials
needed based on the method of • Demonstration
watering and/or irrigation to be used /practical
• Make ready and available prescribed application
protective/safety devices for use
• Individual/Group
Coaching
5.4 Perform post- Lecture and discussion on the following • Computer- • Simulation
watering/ topics: based/technology- • Demonstration
irrigation • Cleaning, maintenance and storage of based learning • Oral Interview
activities tools and equipment
(online/offline) • Online Exams
6.2 Prepare for Lecture and discussion on the following • Computer- • Simulation
application of topics: based/technology- • Demonstration
pests and • Method of prevention and control based learning • Oral Interview
disease • Types of pests and diseases, their mode
prevention and of attack and extent of infestation and
(online/offline) • Online Exams
control measures infection • Project-based
• Tools, equipment, supplies and learning/ Problem-
materials relevant to the method of based learning
prevention and control • Modular/ self-paced
• Safety and personal protective learning
equipment (PPE) (digital/print format)
• Multimedia
Perform the following tasks: Presentation /print
• Determine method of prevention and materials
control based on types of pests and
6.3 Apply pest and Lecture and discussion on the following • Computer- • Simulation
disease topics: based/technology- • Demonstration
prevention and • Manual and biological method of based learning • Oral Interview
control measures prevention and control of pest and
disease
(online/offline) • Online Exams
• Chemical and bio-pesticides- frequency • Project-based
and dosage of application learning/ Problem-
• Types of pests and diseases and extent based learning
of attack • Modular/ self-paced
• Pest and disease prevention and control learning
measures (digital/print format)
• OHS requirements • Multimedia
• Fertilizer and Pesticide Authority (FPA) Presentation /print
guidelines materials
• Prescribed tools, supplies • Demonstration
Perform the following tasks: /practical
• Apply manual and biological method of application
prevention and control of pest and • Individual/Group
disease whenever applicable Coaching
• Determine in case of using chemical and
bio-pesticides, the frequency and
dosage of application based on types of
pests and diseases and extent of attack
and in accordance with LMS or
manufacturer’s recommendation
6.4 Perform post- Lecture and discussion on the following • Computer- • Simulation
prevention and topics: based/technology- • Demonstration
control measures • Cleaning, maintenance and storage of based learning • Oral Interview
tools and equipment (online/offline)
• Maintenance of work area • Online Exams
• Project-based
• Documentation of work outputs learning/ Problem-
based learning
Perform the following tasks:
• Clean, maintain and store tools and • Modular/ self-paced
equipment as per instruction of in learning
accordance with LMS (digital/print format)
• Undertake maintenance of clean and • Multimedia
safe area throughout and on completion Presentation /print
of work materials
• Record or report work outputs to • Demonstration
concerned persons or authority /practical
according to industry practices application
• Individual/Group
Coaching
1. The delivery of training shall adhere to the design of the curriculum. Delivery shall
be guided by the principles of competency-based TVET.
2.1 Institution-based:
2.2 Enterprise-based:
2.3 Community-based
Trainees or students wishing to enroll in this program must possess the following
requirements:
Recommended list of tools, equipment and materials for the training of 25 trainees
for DOMESTIC WORK NC II.
TOOLS
EQUIPMENT
MATERIALS
TRAINING MATERIALS
TOOLS
EQUIPMENT
MATERIALS
TRAINING MATERIALS
TOOLS
EQUIPMENT
MATERIALS
TOOLS
EQUIPMENT
MATERIALS
TOOLS
EQUIPMENT
MATERIALS
TOOLS
EQUIPMENT
MATERIALS
FACILITIES
TOOLS
EQUIPMENT
MATERIALS
TRAINING MATERIALS
4.1.2 Assessment shall cover all competencies with basic and common
integrated or assessed concurrently with the core units of competency.
4.1.4 Any of the following are qualified to apply for assessment and
certification:
Facilitate
Apply critical Propose
entrepreneurial
thinking and Work in a methods of Evaluate occupational Evaluate
BASIC
Maintain an effective
Perform computer Maintain a safe, clean and
relationship with Manage own performance Apply quality standards
operations efficient environment
clients/customers
procedures procedures
Assist in the
Market and Perform conduct of
Perform Provide Provide
promote monitoring of career coaching
Perform referral Perform livelihood/training employment employment
services of Perform job referred and employment
and placement monitoring of referral and orientation and orientation and
public matching services livelihood and orientation
services jobseekers facilitation coaching to coaching to
employment training seminar to
services walk-in clients other clients
services office applicants school-based
clients
Participate in the Implement Clean living room,
conduct of employment Organize dining room, Wash and iron Provide food
Prepare hot and
research and facilitation services recruitment bedroom, clothes, linen and beverage
cold meals
development of and special activities bathroom and and fabric service
new programs programs kitchen
COMPETENCIES
Control and
ELECTIVE
The Technical Education and Skills Development Authority (TESDA) would like to
extend sincerest thank you and appreciation to the representatives of business, industry,
academe and government agencies who provided their time and expertise in the
development and validation of this Training Regulations.
Name Organization/Company
Dorelyn Repollo Kingdom International Manpower Services, Inc.
Philip E. Edquiban Benchstone Enterprises, Inc.
Mario de Guzman Sindo United Placeman Phils., Inc.
Grace Vilma Dotig SMC Manpower Agency
Mary Mei Victorino Rodrigo Mother’s Way Overseas Manpower Specialist
Corp.
Rainier John R. Torres Coalition of Licensed Agencies for Domestic
Service and Skilled Workers
Catherine B. Bamahrez Hopewell Overseas Manpower Network,
Incorporated
Lucita C. Sermonia Non-Stop Overseas Placement Corporation
Thelma V. Uanang Philquest Int’l. Management & Services
Contractor
Salvador Curameng Diamond Overseas Manpower Enterprises
Lolita L. Chua Rock Solid Network & Consultancy, Inc.
Ms. Myna Luz Manansala Maanyag International Manpower Corporation