CSI-PCD-003 v.

05

PUBLIC SERVICE VALUES

PROGRAM
 Public Service Values:
Introduction

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Performance Objectives
You shall be able to practice the behavioural descriptors
of the shared public service values consisting of
Patriotism, Integrity, Excellence and Spirituality in your
respective day-to-day operations.

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Learning Objectives
By the end of this course, you shall be able to:
• Appreciate the importance of strengthening the practice of the shared
public service values and assess self against the behavioural descriptors
of the shared public service values;
• Identify areas for improvements in each of the shared public service
values of Patriotism, Integrity, Excellence and Spirituality; and,
• Prepare and commit to implement action plans that will strengthen own
practice of the public service values and enable self to advocate its
practice in the workplace.

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Course Outline
• Introduction: Nature of Shared Public Service Values
• Patriotism
• Integrity
• Excellence
• Spirituality
• Integration: Applying and Advocating Shared Public Service Values

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
Select the Four Shared Public Service
Values
POLL • EQUALITY • JUSTICE
• EXCELLENCE • LAW AND ORDER
• FREEDOM • PATRIOTIS
• HEALTH & WELLNESS • RESPECT FOR LIFE
• INTEGRITY • SPIRITUALITY

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 What comes to mind when you
think about VALUES?
Go to www.menti.com
CODE is ___________

MENTI-METER WORD
CLOUD
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Thinking About Values
Values Behavior
are important and what you say and do
enduring beliefs or
ideals about what is
good or desirable and
what is not. It
influences behavior
and serves as broad
guidelines in all
situations.
Values
what influences you

CSI. Shaping the Servant-Hero towards Public Service Excellence.

Values Trading

Directions:
1. Take at random five (5) Values Cards
2. Go around the room to trade your Values Card with those that you
particularly like
3. If you do not have a Values Card that the other person would like to trade
with, you may buy the other person’s Values Card for an agreed amount
4. You may sell your Values Card but at least 3 cards should remain
5. Trading will stop after five minutes
Values Trading

• Process Questions:
1. How happy are you with the Values Cards that you now possess?
2. How difficult or easy is it to trade Values Cards?
3. Any insights from the activity?
 Nature of Personal Values
1 2 3 4

Select
one photo
Profession
Circle of Famil al Healt that is
Friends y Colleague h
5 6 7 s 8 most
appealing
to you

Dignit Spiritual Reputatio Lifelong

y Blessings n Learning
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Personal Values
Which photo did you select?

POLL 1. Circle of Friends 5. Dignity

2. Family 6. Spiritual Blessings
3. Professional 7. Reputation
Colleagues 8. Lifelong Learning
4. Health

CSI. Shaping the Servant-Hero towards Public Service Excellence.

Nature of Personal Values

Process Questions:

1. How happy are you with the Values Cards that you now selected?
2. How difficult or easy is it to select?
CSI. Shaping the Servant-Hero towards Public Service Excellence.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 The Importance of Shared Values

Behavior
what you say and do

Values
what influences you

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 The Importance of Shared Values

Behavior
Culture
sharedwhat
waysyou
of say
saying
andand
do doing

Shared
Values
Values
what
what
influences
influences
theyou
group

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 The Importance of Shared Values

Culture
shared ways of saying and doing

Shared Values

CSI. Shaping the Servant-Hero towards Public Service Excellence.

CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values
1 2 3 4

Earlier, you
selected
Profession
Circle of Famil al Healt one photo
Friends y Colleague h
5 6 7 s 8 that is
most
appealing
to you
Dignit Spiritual Reputatio Lifelong
y Blessings n Learning
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Values
Which photo did you select?

POLL 1. Circle of Friends 5. Dignity

2. Family 6. Spiritual Blessings
3. Professional 7. Reputation
Colleagues 8. Lifelong Learning
4. Health

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
Are you willing to consider the photo
selected by most participants?
POLL • YES
• NO

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
1 2 3 4
• You ranked
the photos
• You have a
Circle of Famil
Profession
al Healt
2nd and 3rd
Friends y Colleague h Options
5 6 7 s 8 • This enabled
you to
consider the
one selected
Dignit Lifelong
y
Spiritual
Blessings
Reputatio
n Learning
by others
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values

1 2
Personal Values
• Preferences
• Personality
• Individual Differences
• Strong and Partial Values

3 4
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values

1 2
Shared Values
• Partial Values are
strengthened

3 4
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values
Culture
Shared Values
• Serves as the Life Force of the
1 2 Organization
• Binds Individuals
• Enables common acts and
behaviors
• Basis for common directions and

3 4 objectives
• Resolves conflicts
• Steers toward vision, mission and
strategies

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The Power of Shared Values

Driving Force
Towards
Unity in
Transformations
Decision Making
and Directions
Anchor in Times
of Adversities

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values

SPIRITUALITY
INTEGRITY Manifesting belief,
Consistently love and faith for a
adhering to moral supreme Being
and ethical principles
EXCELLENCE
PATRIOTISM Performing with
Love of country and highest degree of
fellow Filipinos professionalism
and superior work
standards

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
What percentage performance
improvement per year will be significant
POLL for you?
• Less than 10%
• 10% to 20%
• 20% to 30%
• 30% to 40%
• 40% to 50%
• More than 50%

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Courses Implemented
40
2014 2015 2016 2017 2018 2019 2020 2021
35
40 46 95 149 195 185 34 78
30 54 113 150 175 204 186 55 115
25

20

15

10

0
1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11
Actual Target

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Participants Covered
10000
9000 2014 2015 2016 2017 2018 2019 2020 2021
8000 1,400 3,325 5,740 6,796 8,770 9,260 1,575 20,980
7000 3,222 6,156 9,376 9,053 9,992 10,268 7,917 30,428
6000
5000
4000
3000
2000
1000
0
1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11
Actual Target

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Participant-Days
10000 2014 2015 2016 2017 2018 2019 2020 2021
8,725 13,970 15,712 20,195 19,640 3,829 30,559
8,149 12,674 19,605 20,805 24,275 22,965 7,926 39,965
8000

6000

4000

2000

0
1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11
Actual Target

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Participant Satisfaction Ratings
104% 2014 2015 2016 2017 2018 2019 2020 2021
92.00% 93.00% 93.00% 94.00% 94.00% 94.00% 95.00%
102%
95.27% 96.59% 97.70% 98.21% 98.76% 98.85% 98.83%
100%

98%

96%

94%

92%

90%
1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11 1 3 5 7 9 11
Actual Target

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Impact Evaluation
50 2018 2019 2020 2021
4 20 16 32
40 4 20 16 32
30
20
10
0
2014 2015 2016 2017 2018 2019 2020 2021
Actual Target

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience

Performance
Dashboard
Imploring the aid of the
Almighty God
Sharing during
flag ceremonies

Sharing during
General Assemblies
Self-Reflection
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values
The CSI Experience
COVID 19 Pandemic: Cancellation of L&D Plan
Cancelled
L&D Plan
Covid
19
Pandem
ic

Community Quarantine Reviewed and Redesigned

Courses
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values
The CSI Experience
Shift in Focus from L&D Delivery to Review/Redesign

Classroom Courses Learning Platform Webinars

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Discovering Use of Digital Applications

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Roll-out of Webinars

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
The CSI Experience
Setting up for Online Learning

Webinars eLearning Microlearning

Integrated Learning Portal

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values

SPIRITUALITY
INTEGRITY Manifesting belief,
Consistently love and faith for a
adhering to moral supreme Being
PATRIOTISM and ethical principles
Love of country and
EXCELLENCE
fellow Filipinos Performing with
highest degree of
professionalism
and superior work
standards
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values
Patriotism: Love of country and fellow Filipinos
Self Group
Desired Behavior
Rating Rating
I take pride at how I serve my country and fellow Filipinos
I consider the mandate of my agency when I perform my work
I consider the needs and wants of my stakeholders when I
perform my work
I put in extra effort to delight my stakeholders
I see to it that all laws, rules and regulations are properly
observed
Rating Scale: 1- Almost Never; 2- Sometimes; 3- Usually; 4- Almost Always

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
Integrity: Consistently adhering to moral and ethical principles
Self Group
Desired Behavior
Rating Rating
I use a clear set of principles to guide my actions/behavior at
work
I use a clear set of accountabilities to guide my priorities at
work
I review and update my set of principles and accountabilities

I prudently use the resources allocated to me

I report irregularities encountered to proper authorities

Rating Scale: 1- Almost Never; 2- Sometimes; 3- Usually; 4- Almost Always

CSI. Shaping the Servant-Hero towards Public Service Excellence.

 Nature of Shared Public Service Values
Excellence: Performing with highest degree of professionalism and superior
work standards
Self Group
Desired Behavior
Rating Rating
I set stretched targets as my goals/objectives

I measure the way I satisfy my stakeholders

I monitor and evaluate my accomplishments

I continually pursue self-development and capability building

I strive to continually improve my work

Rating Scale: 1- Almost Never; 2- Sometimes; 3- Usually; 4- Almost Always

CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Nature of Shared Public Service Values
Spirituality: Manifesting love, faith and belief for a supreme Being
Self Group
Desired Behavior
Rating Rating
I study and obey the teachings and commandments of my
belief
I pray to seek guidance and protection with respect to the
decisions and work I perform
I pray for and take care of the health and well-being of my
stakeholders
I seek forgiveness and forgive others whenever necessary

I am a blessing to my stakeholders

Rating Scale: 1- Almost Never; 2- Sometimes; 3- Usually; 4- Almost Always

CSI. Shaping the Servant-Hero towards Public Service Excellence.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
 Thank you!

CSI. Shaping the Servant-Hero towards Public Service Excellence.