Towards the Automation of E-Negotiation
Processes Based on Web Services -
A Modeling Approach
Stefanie Rinderle1, and Morad Benyoucef2
1
Dept. DBIS, University of Ulm, Germany
[email protected] 2
School of Management, University of Ottawa, Canada
[email protected] Abstract. E-Negotiation is the process of conducting negotiations be-
tween business partners using electronic means. The interest in
e-negotiation is motivated by its potential to provide business partners
with more efficient processes, enabling them to draft better contracts
in less time. Most of today’s e-marketplaces support some form of e-
negotiation. Numerous attempts are being made to design e-marketplaces
that support more than one negotiation protocol. The main problem in
designing these e-marketplaces is the lack of a systematic approach. In
our view, the e-marketplace enforces negotiation protocols and therefore
should make them available for consultation by humans and for automa-
tion by software agents. Separating the protocols from the e-negotiation
media is a step towards a configurable e-marketplace. In this paper we
address the requirements for modeling e-negotiation protocols. Then we
adopt the Statechart formalism as a modeling language and provide de-
scriptions of five commonly used e-negotiation protocols. Finally, we dis-
cuss how we move from these Statechart descriptions of the protocols to
modeling the interactions between the e-marketplace participants using
a web service orchestration language.
1 Introduction
Contracts are the basis for creating business relationships between organizations.
A possible sequence of contract operations includes: (1) the establishment phase
where the parties negotiate the terms of the contract; and (2) the performance
phase where the contract is monitored and enforced [1]. The recent developments of
electronic means for communication and collaboration between business partners
led to the emergence of electronic contracting (e-contracting) as an alternative to
manual contracting. By integrating their IT infrastructures with those of their part-
ners, traditional businesses move a step closer towards becoming real e-businesses.
This work was conducted as part of a SSHRC funded project on Electronic Negoti-
ations, Media, and Transactions for Socio-Economic Transactions.
This research work was conducted during a post doctoral stay at the School of
Management, University of Ottawa, Canada.
M. Kitsuregawa et al. (Eds.): WISE 2005, LNCS 3806, pp. 443–453, 2005.
c Springer-Verlag Berlin Heidelberg 2005
444 S. Rinderle and M. Benyoucef
We believe e-contracting to be a cornerstone in that integration. Electronic negoti-
ation (e-negotiation) is defined as the process of conducting negotiations between
business partners using electronic means. The interest in e-negotiation is moti-
vated by its potential to provide business partners with more efficient processes,
enabling them to arrive at better contracts in less time. The research community
recognizes three categories of e-negotiation systems [2]: (1) negotiation support sys-
tems assist users with communication and decision-making activities; (2) negoti-
ation software agents replace users in their communication and decision-making
activities; and (3) e-negotiation media provide a platform that implements a ne-
gotiation protocol. There are two categories of e-negotiation media: servers which
implement multiple protocols, and applications which implement a single proto-
col. Traditionally, applications have dominated negotiation design, but lately, the
importance of servers has increased, and a need for configurable servers is being
felt [3]. Attempts were made to design configurable e-negotiation media to sup-
port more than one negotiation protocol. They were partially successful, but they
were designed in an ad-hoc manner. Some of these attempts were: the AuctionBot
[4] which supports the configuration of various auctions; GNP [5] which separates
auction specifications from the logic of the server, and eAuctionHouse [6] which al-
lows for the configuration of auctions with the help of an expert system. Recently,
Kersten et al. [7] designed a configurable negotiation server that supports bargain-
ing, based on a process model which organizes negotiation activities into phases;
and a set of rules that govern the processing, decision-making, and communica-
tion. The main problem in designing e-negotiation media is the lack of a systematic
approach. Indeed, to this day, design has been a trial-and-error process. We pro-
pose a new model for configurable e-negotiation systems in which “e-negotiation
media” is the electronic marketplace (e-marketplace) where human and software
participants meet to negotiate deals. We refer to “negotiation software agents” as
automated negotiation systems. In our model, automated negotiation systems pro-
vide a framework for the existence of software agents. The e-marketplace enforces
negotiation protocols, and therefore should make these protocols available for con-
sultation (by humans), and for automation purposes (by automated negotiation
systems). Separating the protocols from the e-negotiation media is a first step to-
wards a configurable e-marketplace. Separating negotiation strategies from proto-
cols will also give flexibility to the design of automated negotiation systems. The
design of e-marketplaces will have a direct effect on the design of automated nego-
tiation systems. Fig. 1 clarifies this model.
Internet
Negotiation 6 Software
Engine Agent
3 5
4
Negotiation Negotiation
Protocol 1 Strategies 2
E-Marketplace Automated Negotiation
System
Fig. 1. Model for Configurable e-Marketplaces and Automated Negotiation Systems
