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Richelle Resume

The document is a resume for Richelle Fernandes summarizing her customer service and retail experience over the past 3 years at various stores. She increased sales by 30% as a store manager and improved the customer experience. As a team member at Target, she reduced wait times by 40% and doubled customer throughput. She also led inventory management and closing duties at different retail jobs.

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jame
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102 views1 page

Richelle Resume

The document is a resume for Richelle Fernandes summarizing her customer service and retail experience over the past 3 years at various stores. She increased sales by 30% as a store manager and improved the customer experience. As a team member at Target, she reduced wait times by 40% and doubled customer throughput. She also led inventory management and closing duties at different retail jobs.

Uploaded by

jame
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Richelle Fernandes

[email protected] • +1(646) 944-6432 • US. Citizen

SUMMARY
I am a customer-centric associate with 3+ years of retail experience at small boutique shops as well as
large chain department stores. In addition to being able to manage small groups of employees and
handle many managerial tasks, I am a creative team player with excellent ideas to help optimize
marketing and increase overall sales.

EXPERIENCE
Queensborough Community College — New York City, NY May 2021
Associates in Biology with Concentration in Forensic Pathology GPA: 3.50/4.0
• Courses: Calculus, Technology Mathematics, 3D Digital Design
John Bowne High School — New York City, NY June 2019
Concentration in Agriculture GPA: 3.70/4.0

EXPERIENCE
Store Associate Manager | Party City — Northern Blvd, NY Nov 2021 — Present
• Increased sales by 30% and improved customer experience by endorsing popular products, handling
multiple in-store deliveries for out-of-stock items, and making sure every customer’s needs and
requests were handled by the right department
• Helped complete store’s monthly balance sheet by tracking revenue at the end of every shift,
recurring orders for low stock and popular items, returns, losses, and miscellaneous costs
• Handled 80+ POS transactions daily, maintaining a 99%+ customer satisfaction rate
Team Member | Target — College Point, NY Feb 2021 — Sep 2021
• Managed team of four to facilitate drive-up orders and implemented strategies to reduce wait time
for customers by 40% (from 2:00 to 1:10), and doubled number of customers served per hour
• Facilitated guests’ returns and concerns during off-peak hours at Guest Services, making sure every
guest was happy and satisfied with their experience and our products
• Led store closing daily and managed inventory to make sure shelves were stocked for opening
Sales Associate | Floras Boutique — Freeport, NY Mar 2019 — Jun 2020
• Instrumental in increasing flower sales by over 50% during the holiday season by marketing
products using Google Ad services and engaging with 2000+ followers on social media
• Delegated work during closing shifts by restocking inventory and counting revenue, as well as
making sure the store was presentable for opening the next day
• Improved sales strategies by observing customer behavior and learning from manager feedback

SKILLS
Languages: Bengali (Fluent)
Soft Skills: Great leader/manager skills, able to increase customer satisfaction/experience, great verbal
communication skills, able to control and manage inventory as well as scheduling

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