EVIDENCE PLAN
FOOD AND BEVERAGES SERVICES
Unit of PREPARE THE DINING ROOM/RESTAURANT AREA
competency: FOR SERVICE
Ways in which evidence will be
collected:
Third party Report
[tick the column]
Demonstration &
Observation &
Questioning
Questioning
Portfolio
Written
The evidence must show that the
trainee…
Answers inquiries promptly, clearly and
/ / /
accurately *
Asks pertinent questions to complete the
/ / /
details of the reservations.
Records reservations data on forms
accurately based on establishment’s / /
standards*
Repeats back details of the reservations and
confirmed with the party making the / /
reservation*
Provides additional information about the
food service establishment is when / /
necessary.
Stocks with supplies necessary for service / /
or waiter’s stations
Cleanse, wipes all tableware and dining
room equipment and put in their proper / /
places.
Puts up special tent cards and similar / /
special displays for promotion.
Checks cleanliness and condition of all
tables, tableware and dining room / / /
equipment
Fills water pitchers and ice buckets /
Turns on and keeping ready electrical
appliance or equipment like coffee pots, tea
/ / /
pots, plate warmers etc. in the dining area
Wipes condiments and sauce bottles are
refilled and the necks and tops of the / / /
bottles
Set tables according to the standards of the
/ /
food service establishment.
Set covers correctly according to the
predetermined menu in case the menu is / / /
pre-arranged or fixed
Wipes and polishes tableware and
glassware before they are set up on the / / /
table.
Folds cloth napkin properly and laid on the
table appropriately according to napkin / / /
folding style.
Skirts buffet or display tables properly
takes into account symmetry, balance and / /
harmony in size and design.
Adjusts lights according to time of the day. / /
Arranges tables, chairs and other dining
room furniture to ensure comfort and / / /
convenience of the guests.
Plays appropriate music when applicable / /
Cleanse and dries s floors and carpets / / /
Adjusts air-condition or cooling units for / /
the comfort of the guests.
Sets-up decorations according to theme or
concept of the dining room. / / /
NOTE: *Critical aspects of competency