: dd Flight ~ dant e Virginia Evans Jenny Dooley Lori Coocen Baas Express PublishingScope and Sequence Reading Topic fe Vocabulary Function ‘Advertisement captain, chief purser, copilot, ist officer fight Introductions attendant, fight crew, fight officer, pilot, purser, senior ‘crew member, service manager 2 [Ainine [Manual Excerpt airline, baggage handler, fight dispatcher, gate agent, | Asking when Employees {ground crew, lineman, passenger service agent, ramp. |something will agent, station agent, ticket agent happen 3 |Peopleinthe [Brochure air trafic controller, cargo forwarder, cargo handler, |Clariying [Airport lcustoms agent, food service, ground controller, information mechanic, passenger, screener, security personnel 4 [Pars ofthe |Webpage air trafic control, concourse, control tower, customs, _ [Asking for Airport gate, restricted, runway, security checkpoint, taxiway, information terminal 5 Airport Security |Poster ‘crew lane, detect, explosive detection, identification, | Offering an metal detector, pat down, prohibited, scan, scanner, apology ray machine 6 [Parts ofan [Textbook Excerpt aircraft, cabin door, fuselage, landing gear, nose, tre, | Asking for Aircraft {turbine engine, turboprop engine, wheel, wing additional information 7 [Parts ofthe [Webpage aisle, business class, cabin, center, coach, first class, | Offering Cabin 1 ow, Seat, travel class, window assistance 8 [Parts of the [Journal Entry cockpit, compartment, emergency ext, extrow, fight [Staring a Cabin 2 ‘deck, galley, jumpseat, lavatory, overhead, storage bin | conversation 9 [Physical Blog Confined space, engine noise, exposure, fatigue, ness, [Disagrecing with [Demands lift, physically demanding, size restriction, strenuous |an opinion 10 [Appearance [Guidelines appearance, body piercing, bracelet, earring, facial hair| Making ‘grooming, jewelry, makeup, necklace, ring, tattoo, tie | suggestions bar 11 [Uniforms ‘tine blouse, dress shirt, ID badge, image, jacket, regulation, [Describing Regulations | skir, slacks, stockings, tie, uniform, wings lcommon errors 12 [Types of Fights | Brochure ‘charter, connection, direct fight, domestic, fight, Deseribing plans intercontinental, international, layover, long-haul, lor schedules non-stop, short-haul 13. [Types of Aircraft | Textbook air taxi, cabin class, commuterliner, feederliner, Ending a Passage narrow-body airliner, regional airliner, regional jet, [conversation turbofan, turboprop, wide-body airliner 14 [Radio MTaining Manual affirmative, calisign, mayday, negative, phonetic Prompting a |Communications| alphabet, plain English, roger, over, standby, unable _|response 15 [Delaysand _|Aricle ‘air trafic, cancellation, congestion, de-ioe, delay, Providing (Cancellations lightning, mechanical failure, snow, storm, unsafe _| reassuranceTable of Contents Unit 4 - The Flight Crew Unit 2 - Airline Employees Unit 3 - People in the Airport Unit 4 - Parts of the Airport Unit 5 - Airport Security Unit 6 - Parts of an Aircraft Unit 7 - Parts of the Cabin 1 Unit 8 - Parts of the Cabin 2 Unit 9 - Physical Demands Unit 10 - Appearance Unit 11 - Uniforms Unit 12 - Types of Flights Unit 13 - Types of Airoraft .. Unit 14 - Radio Communications Unit 15 - Delays and Cancellations Glossary 10 12 m4 16 18 20 22 24 26 28 -30 32 34The Flight Crew Ween Get ready! @ Before you read the passage, talk about these questions. 1 Who are some members of a fight crew? 2 What is the purpose of a flight crew? Reading @ Read the advertisement. Then, choose the cortect answers, 1. Whatis the purpose of the advertisement? A to list current job openings at an airline B to advertise airfare rates for passengers, © to announce the opening of a new airline D to describe how to apply for ajob opening 2 According to the advertisement, which position is NOT available? A first officer © chief purser B flight officer D fight attendant ‘ CORTE — Works as the lead 8 According to the advertisement, what fot. The captain is responsible information is available on the website? for the safety of passengers. A job applications duty descriptions ‘Also works with the fight officer B salary rates D job locations to plan routes. EME — Acts as the | Vocabulary © Match the words or phrases (1-5) with the GPS — Ensures the definitions (AE). safety and comfort of our Passengers. Works under the direction of a purser and service manager. Opportunity for promotion after five years to ‘senior crew member. ‘crew member who is responsible for the Ce Tmteed — Supervises the operation and safety of a fight pursers in each cabin. Also, B the airline employees who operate an aircraft manages any paperwork or during a flight cash on the flight. 1 __ flight crew 4 __ flight officer 2 _ pilot 5 __ service manager 3 __ purser A © a crew member who is responsible for planning routes and advising pilots D a crew member who is in charge of fight attendants and pursers E a crew member who is the lead fight attendant ina certain part of an aircraft@ Place the words or phrases under the correct headings: first officer, senior crew member, chief purser, flight attendant, copilot, captain. Operates aircraft. | Assists passengers © & Listen and read the advertisement agait What are the duties of a Chief Purser? Listening © & Listen to a conversation between a captain and a flight attendant, Mark the following statements as true (T) or false (F). 4 __ The woman is the copilot on the flight. 2 __ The manis an experienced fight attendant. 3. __ The woman has always worked for the airline. @ & Listen again and complete the conversation. Pilot: Hi, I'm Rebecca Flynn, the 1 on this fight. Nice to 2 tm John Burns, Pilot: Are you anew 3_, | don't think I've fi before. Flight Attendant: Yes, | ust finished Pilot: Congratulations! Flight Attendant: Thank you. How long have you been working for ioe Flight Attendant: mn with you = Airlines? h, it's been about § now. | worked for another airline before that. Itlooks like the 6 _are getting ready to board. It was nice meeting you! Pilot: Flight Attendant: Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Hi'm | don't think. It's been about .. Student A: You are a pilot, Talk to Student B about: * who you are and your position on the flight crew ‘© who he or she is and his or her position on the flight crew ‘© how long you have worked for the airline Student B: You are a flight attendant. Talk to Student A about who you are and what you do. Writing © Use the conversation from Task 8 to fill out the employee profile. Ife ment Mori t-te MUCOUEUs E great! Name of Employee: _ Position: How long they have been with the company: _| Airline Employees Get ready! @ Before you read the passage, talk about these questions. 1 What are some different kinds of jobs airline ‘employees hold? 2 How do passenger service agents help passengers? Ground Crew Our ground crew employees help keep airlines running on the ground. Ticket agents are the first airline employees passengers encounter at the aiport. ‘They help passengers check in for their fights and arrange flights when needed. Gate agents and station agents help passengers as they board the aircraft. Passenger service ‘agents solve any customer service problems. Other ground crew employees do not deal directly with passengers. Baggage handlers load luggage onto aircraft. Ramp agents guide aircraft on and off the runway. Linemen keep the aircraft fueled ‘and maintained. Flight dispatchers rake sure the fight route is safe, Reading @ Complete the table using information from the excerpt. Position Ticket agent Duties Baggage handler [Ramp agent Passenger service agent Vocabulary © Match the words or phrases (1-6) definitions (A-F). the 1) _ lineman 4° _ ground crew 2 __ flight cispatcher 5 __ ticket agent 3. __ gate agent 6 __ station agent A an employee who manages ticketing at the boarding gate of an airport B the employees who run operations on the ground for an airline ‘an employee who fuels, parks, and tows aircraft (on the ground ‘an employee who books flights and assigns passenger seats ‘an employee who directs passengers to boarding areas and checks tickets ‘an employee who plans and monitors fight routes@ Read the sentence pairs. Choose which word or phrase Speaking best fits each blank. © With a partner, act out the 1 ramp agent / baggage handler roles below based on Task 7. A A_______has to be able to lit and cany heavy luggage. ‘Then, switch roles, B The______used orange wands to direct the aircraft. aaa 2 passenger service agent / airlines Wow, it looks like A Thewareseveral___that offer international fights How long before ..? B The____helped locate the passenger's lost Weill start boarding in suitcase, ‘Student A: You are a fight © ® Listen and read the excerpt again. Which airline attendant. Talk to Student B employees solve customer service problems? about a ‘+ whether or not the fight will Listening be full @© & Listen to a conversation between a flight attendant ‘* when passengers are going and a gate agent. Mark the following statements as to start boarding true (T) or false (F). ‘+ when the pilots arrived 4 __ The woman is talking to the man on a fight. 2 __ The woman is selling a ticket to the man. Student B: You are a gate agent. 3. __ The man will make a boarding announcement in forty-five ogee ode Neues minutes. Writing © Use the conversation from Task 8 to fill out the flight attendant's journal entry. @ @ Listen again and complete the conversation. Flight Attendant: Gate Agent: Yes, there area lot of people in the 1 already. jht Attendant: How long before you make the 2 2 ‘Wow, it looks like this fight is going to be full oO May 18 Gate Agent: Let me see. Welll start boarding in about 3 i é Flight from Flight Attendant: Have the 4 arrived yet’ Denver to Chicago ft Gate Agent: Yes, about fifteen minutes ago. | Bee ee eer | ee \ Gate Agent: Okay, let me unlock the6____for you. ~ com tie pe thought __ The flight wasn’t going to leave for another ‘The pilots were so the gate agent _ boarded the plane andPeople in the Airport Get ready! Reading @ Before you read the passage, talk about @ Read the brochure. Then, mark the these questions. following statements as true (T) or false (F). 1. What are some job positions at an airport? 1. __ Food service workers serve meals aboard 2 Why do international travelers have to go aircraft through customs? 2 __ Cargo handlers direct aircraft traffic in the skies. 0 3. __ Screeners check all baggage for dangerous WEIR! pun ORT items. x Vocabulary © Maich the words or phrases (1-6) with the definitions (A-E). — cargo handler agent security personnel — ground controler Ensuring a good experience for Passengers is a team effort. Here are some of the people who make it possible: cargo forwarder 1 2 3 4 __ customs agent 5 6 _ food service A ‘a worker who watches for and investigates potential threats worker who loads goods onto and off planes ‘a worker who organizes the shipment of goods by plane to their final destination Da worker who prepares and sells meals to travelers in the airport E a worker who directs planes to prevent accidents on the runway F a worker who enforces laws by checking goods that leave or enter a country © Security personnel prevent dangerous situations before they happen. © Mechanics keep the aircraft in top condition. ® Ground controllers and air traffic controllers direct plane traffic og © Screeners and customs agents make sure baggage complies with the law. © Food service workers provide quality meals in the airport. © Cargo handlers and cargo forwarders make sure goods arrive at their destinations.@ Read the sentence pairs. Choose which word or phrase best fits each blank. 1 passengers / screeners A B plane. Use x-ray machines to see inside baggage. need to present tickets before boarding the 2 airtraffic controller / mechanic A The checked the engine to make sure it wasn't damaged. B The directs planes while they are in the air. © @ Listen and read the brochure again. What is the mechanic's job? Listening © & Listen to a conversation between a customs agent and a flight attendant. Choose the correct answers. 11 What is not mentioned in the conversation? A the woman's nationality B_ the woman's job with an airline © the airline the woman works for D_ the woman's plans while she is in France 2. Why does the man think the woman is Canadian? ‘A. Shes declaring goods from Canada. B_ She gives him a Canadian passport © She traveled from Canada to France. D_ She works for a Canadian airline. @ © Listen again and complete the conversat Customs Agent: Flight Attendant: Customs Agent: Flight Attendant: ‘Customs Agent: Flight Attendant: Customs Agent: Flight Attendant: Customs Agent: Flight Attendant: Hi, Welcome to France. Do you have your ere oO Yes, of course. Here it is. ‘Thank you. re you 2 ? |leame in on a flight from Quebec, Canada. I'm a 3 for Comfort Aitines. So, you're Canadian. 4 No, 'm American, Canad from. h, | see, Do youlhave anything you need to 5 2 No, not this time. Great. 6 ‘Thank: you very much 2 just where | came Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Welcome to v Is that right? Do you have anything ‘Student A: You are a customs agent. Talk to Student B about: + his or her passport + where he or she is traveling from + whether he or she has anything to declare Student B: You are a fight attendant. Answer Student A's questions. Writing @ Use the conversation from Task 8 to fill out the customs form. Customs Declaration Name: Nationality: Country arriving from: Reason for travel: | Do you have any goods to dectare? | 9Get r ading @ Before you read the passage, talk about ) Read the webpage. Then, mark the following these questions. statements as true (T) or false (F). 11 How do passengers find out where to board 1 __ The control towers are connected by taxiways. their planes? 2 __ Allpassengers are required to go through 2. Why do airports have restricted areas? airport customs. 3. __ The restricted areas are located behind the < security checkpoint. Vocabulary © Match the words or phrases (1-6) with the definitions (A-F). 1 _ gate 4 _ control tower 2 _ concourse 5 __ taxiway 3 __ terminal 6 _ customs A an agency that monitors goods that come in and go out of a country B the part of an airport terminal that contains a number of gates, © abuilding where passengers transfer on or off a plane D building where staff controls air traffic E the location where passengers assemble to board their plane F astrip that connects the diferent areas of a runway together taxiway m Cray it TRESPASSING@ Read the sentence pairs. Choose which word or phrase best fits each blank. 1. security checkpoint / runway A After the plane lands on the gate. B Passengers are searched for dangerous items at the ittaxis to the 2 restricted / air traffic control ‘A. Only airport employees are allowed in areas, B makes sure planes are clear for takeoff. @ &@ Listen and read the webpage again. Who is allowed to go through the security checkpoint? istening © & Listen to a conversation between a flight attendant and an airport employee. Choose the correct answers. 11 Why is the man unable to find his departure gate? ‘A. Heis looking in the wrong airport concourse, B_ He doesn’t know which gate his fight leaves from. © He doesn’t remember the directions the woman gave. D_He read the information on his ticket incorrectly. 2 What will the man likely do next? A. ask what gate his flight leaves from B locate his gate in the other concourse © look at a map of the airport D thank the woman for her help @ & Listen again and complete the conversation. Flight Attendant: Excuse me. | seem to be 1 you help me? i) Airport Employee: Of course, sic. Flight Attendant: I'm trying to find 2 anywhere, Airport Employee: Well, this area only has 20 gates. Do you know which 3 you're leaving from? Flight Attendant: The 4 23, but I don't see it is leaving from concourse B. Airport Employee: We're in concourse A. Concourse B is just down that hall. Flight Attendant: 5 gate! Thank you. Airport Employee: You're welcome. |hope youhaveanice6_. wasn’t able to find the right Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Excuse me ’ 1m trying to find Do you know..? ‘Student A: You are a flight attendant. Talk to Student B about: ‘+ why you need help * the area you need to find * how to get to the right area ‘Student B: You are an airport ‘employee. Help Student A find his or her departure gate. Writing © Use the conversation from Task 8 to fill out the webpage information. Laoos ae Egerat F ecules Pa tunua age cs) Puod There are _ atthe airport. Concourse A has and Concourse 8 has Ifyou need help finding your gate 11) Before you read the passage, talk about these questions. 1. Why are security procedures important in an airport? 2. Why do security checkpoints have separate crew lanes? Security Procedures The crew lane is for airline employees only. Have your identification ready. Showing identification is required at the security checkpoint Place your carry-on items in a bin. Also, remove any metal objects on your person. Put them in the bin with your carry-on items. Place the bin on the belt of the scanner. The x-ray machine ‘scans your belongings. Proceed through the metal detector. An alarm sounds if any metal is detected. If so, a pat down is performed by altport security. These procedures help with explosive detection. Explosives, firearms, and other weapons are prohibited on all flights. Identification XR Readin @ Read the poster. Then, choose the correct answers. 1. What is the purpose of the poster? A to describe an x-ray machine B to justify why scanners are used © to explain security procedures D to lst examples of prohibited items Which ofthe following is NOT an example of a prohibited item? ‘A aweapon © anexplosive B ascanner D afirearm According to the poster, when is identification shown? A. during a pat down B after the metal detector © inthe crew lane D at the security checkpoint Vocabulary © Match the words or phrases (1-7) with the definitions (A-G). 1 __x-raymachine 5 __ identification 2 _ scan 6 __ scanner 3 __ detect 7 __ explosive detection 4 __ prohibited ‘A. aninspection process that determines if items that explode are present ‘a machine that examines a person or object oo a card or a document that gives proof of who someone is to find something to carefully look over all parts of something something that is not allowed ormo something that uses electromagnetic radiation to see inside of things ie == metal detector@ Read the sentences and choose the correct words or phrases. 1. The coins in Emma's pocket set off the metal detector/x-ray machine. 2. The pilot stood in line for the identification/ crew lane. 3. Sam received a scanner/pat down after he set, off the metal detector. @ & Listen and read the poster agi is a pat down performed? When Listening @ G Listen to a conversation between a flight attendant and a security employee. Mark the following statements as true (T) or false (F). 1 __ The man asks the woman for identification. 2 __ The woman forgets to take off her watch. 3. __ The man says a pat down is not necessary. @ & Listen again and complete the conversation. Flight Attendant: Good morning. Is this the 1 7 @) ‘Security Employee: Yes, ma'am. May | see your 2___, please? Sure. Here you go. Thank you. Please remove all metal before entering the 3 \ don't have anything. Is it okay for me to 4 now? Yes, Wait. It detected some metal. Please step to the side, mavam. Oh no! 5 orgot that I put my watch on this morning! It's okay. But one of the female personnel needs to give you a quick 6 | Flight Attendant: Security Employ Flight Attendant: Security Employee: Flight Attendant: Security Employee: Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. May I see...? * Please remove all. I'm sorry ... forgot Student A: You are a fight attendant. Talk to Student B about: + showing you identification + removing metal objects * apologizing for setting off the metal detector Student B: You are a security employee. Go through security procedures with Student A, Writing © Use the poster and the conversation from Task 8 to write notes for a new flight attendant about going through security. ei=1ei 81a Procedures to lloNG 1. Flight attendants move through 2. Show your 3. Remember to 4, If metal is detected, 13Parts of an Aircraft Get ready! Reading @ Before you read the passage, talk about @ Read the excerpt. Then, choose the correct these questions. answers. 4) Why iit important for fight attendants to know 1. What is the purpose of the excerpt? the parts of an aircraft? A to explain the components of an engine 2. What are some basic parts of an aircraft? B tolst the different parts of an aircraft © to describe the operation of an aircraft D to clarity the purpose of landing gear 2 Which of the following is NOT listed as a part in the excerpt? A tires © turbine engine B tail D nose 3 What part are people most likely to recognize onan aircraft? A. the wings © the landing gear B the cabindoor the fuselage Vocabulary © Match the words or phrases (1-7) with the | definitions (A-G). 1 __ wings 5 __ wheel 2 __ turboprop: 6 __ turbine engine 3 _ aircraft 7 __ landing gear 4 __ fuselage arts are the wings. The wings allow the aircraft to A the parts attached to the fuselage of an aircraft d lift up and remain in flight. that create lift needed to fly B any machine that is able to fly the central part of an aircraft's body Wheels let the airplane travel smoothly on land. The tires are the rubber coverings on the wheel. The wheels are part of the landing gear. The landing gear supports the aircraft while itis on the ground, ° D_an.engine that uses a turbine engine to turn a propeller and create thrust E anengine that uses exhaust to provide propulsion F aroling part that allows the airplane to move smoothly along the ground G the structure that supports an aircraft while itis (on the ground contains a cabin door that allows people to enter or exit the aircraft. In the front of the aircraft is the nose. Generally, an aircraft uses a turboprop engine. It is a type of turbine engine that pushes the aircraft forward through the air. om The fuselage is another basic part of an aircraft. It | | | t© Read the sentences and choose the correct words or phrases. 1. The aircraft/nose of the plane is rounded instead of pointed, 2 The cabin door/turboprop was closed for the aircraft's departure. 3 Anail on the runway caused a flat tire/landing gear. @© & Listen and read the excerpt again. Why are wheels important on an aircraft? Listening © & Listen to a conversation between an instructor and a flight attendant trainee. Mark the following statements as true (T) or false (F). 4 __ The man is familiar with the parts that make up the landing gear. 2 __ The woman asks the man to identify the cabin door. 3. __ The woman thinks the man needs to study more, @ & Listen again and complete the conversation. Okay, so you need to know the parts of 1 : ° Yes. | know there's 2 ‘and wheels, Right, and what are 3 a part of? ‘The wheels make up part of the 4 Yes, and what's another basic part? Oh yeah, § of the aircraft, Very good. And what about the entrance to the fuselage? Um, that’s the 6 You've been studying. Great job! is the body Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. You need to know ¥ What are ..? What about Student A: You are an instructor. Talk to Student B about: * what he or she needs to know the basic parts of an aircraft + the entrance to the fuselage Student B: You are a fight attendant trainee. Talk to Student A about parts of the aircraft Writing © Use the conversation from Task 8 to write notes for a flight attendant trainee on parts of an aircraft. Parts of an Aircraft 1. Wheels are part of 2. ‘Two other parts of an aircraft, including the body: 3. Whereis the entrance/enit of the fuselage? > aGet ready! @ Before you read the passage, talk about these questions. What are some different parts of the cabin? 2 What are the differences between the travel classes? roy Wry Chambliss Airways A (coca) 7 all We offer spacious cabins on all of our aircrafts. Our rows of seats offer plenty of leg room. Even the tallest passenger will be comfortable, When you book your flight, choose your seat position. Ene Ne sa Mees Peete yea eee wut k your fight early It Parts of the Cabin 1 Reading @ Read the webpage. Then, choose the correct answers. 11 What is the purpose of the website? A. to describe the type of seats available to passengers B to explain how to make a reservation with the airline tolist the different airplanes used by the ‘company D to give safety instructions on how to exit the cabin 2. Which of the following is NOT a seat location? A window © row B aisle D center 3 How do passengers make sure they get the seat that they want? ‘A. by using the same airline regularly B_ by requesting seats on the day they fly © byarriving at the airport several hours early D_by buying their tickets in advance Vocabulary © write a word that is similar in meaning to the underlined part. 1. After the passengers left, the workers cleaned the part of the plane where passengers sit. a_i 2 The man wanted to sit in the expensive seats that have the most room. aft cals 8 The flight attendant pushed the drinks cart down the passage running down the center of the plane. vicle 4 The airplane was small so there were not many lines of seats. The woman preferred to sit next to the space in the wall filed with clear glass or plastic. _-nd_w@ Fill in the blanks with the correct words or phrases from the word bank. travel classes center seat coach 1 class tickets are the least expensive to purchase. 2 Theman flew in___when he went on trips for his company. 3 The______was uncomfortable and the woman did not like sitting in it 4 Ofthe three types of _____, coach offers the least leg room. 5 The seats in the are less popular than window or aisle seats. © @ Listen and read the webpage again. How much legroom is there on the company’s planes? Listening @ & Listen to a conversation between a flight attendant and a passenger. Mark the following statements as true (T) or false (F). 1 __ The woman needs reading glasses. 2 __ Aboarding pass contains seat information 3. __ The manis siting next to the window. @ & Listen again and complete the conversation. Flight Attendant: Good morning, sit, Can I help you 1 2 © Passenger: Yes, please. |2 my reading glasses at home Flight Attendant: And the 3 on the boarding passes is quite small. Passenger: Exactly. 4 \ can’t ead it without my glasses. nt Attendant: May see your Passenger: Here you go. Flight Attendant: It looks lke you are in 6 Seat {A That's going to be the window seat. Passenger: Great, thank you for your help. Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Can | help you ...? 4 Vm afraid You are in . ‘Student A: You are a flight attendant. Talk to Student B about: ‘whether he or she needs assistance looking at his or her boarding pass: his or her seat assignment Student B: You are a passenger. Talk to Student A about finding your seat on the plane, Writing © Use the conversation from Task 8 to fill out the airline's questionnaire. PETS ENS Thank you for taking the time to give us feedback. 4 What travel class did you sit in? What was your seat assignment? Did you sit in an aisle, center, or window seat? Were you comfortable while traveling?Get ready! @ Before you read the passage, talk about these questions. 1 What parts of the cabin do passengers use? 2. What parts ofthe cabin does the fight crew use? Tver) This morning | had a flight from Dallas to Chicago. Before the passengers boarded, | loaded the cart in the galley. Then I checked the lavatories. | refilled the Soap and toilet paper before takeoff. | helped passengers with carry-on bags. | put them in the overhead storage bins. | closed the doors on the full compartments. Then, | spoke to the passengers in the exit row. They were capable of operating the emergency exits. Then, an announcement came from the cockpit. It was time to take off. | satin a jumpseat. It was in the galley by the flight deck. Soon, we were on our way to Chicago. Parts of the Cabin 2 Reading © Read the journal entry. Then, mark the following statements as true (T) or false (F). 1 2 — One of the flight attendant’s duties is to check the lavatories. — Carty-on bags are placed in compartments inthe galley. 3. __ The fight attendant sat in a jumpseat near the rear of the plane. Vocabulary © Match the words or phrases (1-5) with the definitions (A-E). 1 _emergency exit 4 __ lavatory 2 _ galley 5 _ overhead 3 __ jumpseat A aroom that has a toilet and a sink B being directly over or above someone or ° something ‘a door that lets people leave in the event of a dangerous situation an area of a plane where food, beverages, and ‘emergency equipment are stored a folding seat on a plane that is used by crew members @ Place the words or phrases from the word bank in the correct box. WOF de ‘cockpit exitrow compartment storage bin flight deck Pilot's location Luggage location | | Passenger location© & Listen and read the journal entry again. What are the tasks that are performed by the flight attendant before the passengers board the airplane? Listening @ &@ Listen to a conversation between a flight attendant and a passenger. Choose the correct answers. 11 Why does the flight attendant talk to the passenger? A to check that she no longer feels sick B_ to show the passenger to her seat in the exit row € to tell her that she is not old enough to sit in the exit row D to make sure that she can operate the ‘emergency door 2 What will the passenger most likely do next? A. fasten her seat belt B read the instruction card © change seats with someone D open the emergency door @ & Listen again and complete the conversation. Flight Attendant: Hello, ma’am. How are you today? Passenger: I'mfine. 1 2 Flight Attendant: I'm good. Did you 2 that you're sitting in an exit row? oO Passenger: Yes, 13. when | found my seat. ight Attendant: Can you operate the emergency door 4 2 Passenger: Yes. 'm in 5 , and I'm certainly over fifteen years old! Flight Attendant: Great. | have an 6 just for you. It explains how to open the door. ‘Thank you. Illbe sure to read it. Passenger Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Can you operate % Fm certainly over . Itexplains how .. Student A: You are a fight attendant. Talk to Student B about: + the seat location ‘+ his or her physical condition ‘© the instruction card ‘Student B: You are a passenger. Talk to Student A about sitting in the exit row. Writing © Use the conversation from Task 8 to fill out the notice for those sitting in an exit row. ET Exit Row Guidelines Passengers in exit rows must be: 19Physical Demands Get ready! ee Read the ble itry. Then, choose the @ Before you read the passage, talk about aaa ansaoene 7 these questions. 1. What s the blog mainly about? ‘A the physical challenges that fight attendants face 1. What are the challenges of along, tring activity? 2 Why do flight attendants have concerns about sickness? Why a fight attendant must be careful during yaar vali aoe how flight attendants do various tasks the average day of a flight attendant Which of the following is NOT a difficuity that the flight attendant faced? ‘A. exposure to illness B_ headaches from engine noise lifting heavy luggage D ittle rest time between flights. Why doesn't the noise bother the fight attendant anymore? A. She cannot hear it. B She has adjusted to it. © She is able to ignore it. D_ She is too tired to listen to it Vocabulary © Match the words or phrases (1-7) with the Working as a flight attendant is definitions (A-G). physically demanding, After today's flight | have fatigue. It was a 1 strenuous day. | lifted a lot of 2 passengers’ luggage. One 3 passenger's bag was over the size , restriction. She wasn’t happy about having to check the bag. A asickness B c D E Woern-== lint 5 _ fatigue _ strenuous 6 __ confined space — illness 7 __ exposure _ size restriction, Many passengers coughed and sneezed during the flight. | am nervous about exposure to germs. the state of bein riliness ‘The plane is such a confined 9 subject to germs or space. It's impossible to avoid sick the limit on the length, height, and width of passengers. Being tired doesn’t luggage help. It makes it easier to catch an avery small, enclosed area illness. | am finally used to the G_ requiring a large amount of effort engine noise, though. It doesn't give me a headache anymore. a state of extreme tiredness to pick something up@ Read the sentence pairs. Choose which word or phrase best fits each blank. 1. physically demanding / engine noise A The during the fight made it cfficult to hear anything. B Being on one's feet all day is 2 fatigue / size restriction A Bags need to meet the _ allowed onto the plane. B Long working hours ate a cause of requirements to be @ @ Listen and read the blog again. What physical challenges do flight attendants face? Listening @ & Listen to a conversation between two flight attendants. Mark the following statements as true (T) or false (F). 1 ___ The fight attendants are exposed to iinesses. 2 __ Flight attendants can adapt to the level of work. 3. __ Flight attendants are not affected by the strenuous work. oo Flight Attendant 1: fen again and complete the conversation. My arms are s01____! Lifting luggage Is the hardest part of this job.) Flight Attendant 2:_ I cisagree. | think the toughest part of the job is2 ight Attendant 4: Why do you say that? Flight Attendant 2; We get so much exposure to8__ It's difficult to avoid illness. Flight Attendant 4: That's true, But | think the 4 tasks are the most challenging Flight Attendant 2; You can always adaptto the §_, though. ight Attendant 1: You'e right. Maye i'l be better after afew more 6 of work. Flight Attendant 2: I'm sureit wil Speaking With a partner, act out the roles below based on Task 7. Then, switch roles. I think the hardest partis ? I disagree Its difficult to Student A: You are a flight attendant. Tal to Student B about: + what you think the hardest part of the job is ‘+ the different physical tasks fight attendants do + how to deal with dificult tasks Student B: You are a flight attendant. Talk to Student A about what tasks you find diffcutt Writing © Use the conversation from Task 8 to fill out the post-flight feedback form. Feedbac What challenges did you face during the flight? Are you experiencing fatigue? Y/N Are you feeling any other effects? If s0, please explain.Appearance Get ready! @ Before you read the passage, talk about these questions. 11 Why do flight attendants need to follow a dress code? 2 What are some appearance rules for fight attendants? Reading | @ Read the guidelines. Then, choose the correct answers. 1. What is the page mostly about? A why ght attendants must not have tattoos or piercings B the difference between male and female flight attendants the appearance rules flight attendants must obey D how female fight attendants need to apply makeup 2 Which of the following is NOT part of the dress code? ‘A. nose piercings for women B_ makeup for women © ate bar for men D trimmed facial hair for men 3 What can you infer about the airline? i A. The airline is planning to hire more flight attendants. B_ The airline likes its workers to show their individuality eeu hones ete eae ce) ie cuee © The airline disapproves of fight attendants who wear jewelry. D_ The airline wants to make a good impression on its | ! passengers. Females: Vocabulary ‘* only one set of earrings worn at a time | © Read the sentence pairs. Choose which word or phrase + only one bracelet per wrist best fits each blank. * only one necklace made of gold, silver, or 1. facial hair / grooming ear dele = A The flight attendant was asked to trim his neatly. + only tm hank Don Se Ege Det nan B Flight attendants are required to pay attention to personal Males: * atte bar is required with the uniform tie . = ; ; 2 earrings / makeup the oniy other j y oe ea pernibed ea A. After applying lipstick, the flight attendant was done with wedding ring A sible tattoos or body piercings eae eat eral a | B The fight attendant put on a pai of pearl _ eeu a) ecu Cree ees 3. bracelet / tattoo ‘A. The fight attendant fastened the. around her wrist B The flight attendant was careful to cover his before going to work, he Oren Seen a eee eee times@ Read the sentences and choose the correct words or phrases. 1. The woman dresses well so she has a professional appearance/makeup. 2. Male fight attendants are permitted to wear a wedding earring/ ring. 3 The flight attendant decided not to get a body piercing/facial hair. 4 Kevin used a braceletitie bar to secure his tie, 5 The woman lost her tattoo/necklace on the airplane. © @ Listen and read the guidelines again. What kind of makeup can be worn by female flight attendants? Listening @ & Listen to a conversation between a flight attendant and a supervisor. Mark the following statements as true (1) or false (F). 1 _ The woman has not obeyed the rules regarding appearance. 2 __ Wearing excessive jewelry while in uniform is forbidden, 3 __ Overall, the woman's job performance and appearance are lacking, @ © Listen again and complete the announcement. Flight Attendant: ‘Good morning, Mr. Hale. You wanted to 1 me? oO Supervisor: Yes. Is been brought to my atiention that you haven't been following 2 1'm sorry. | didn’t know | was 3 What did | do? You're wearing too much jewelry 4 | suggest you read the jewelry guidelines again. Flight Attendant: Okay, I'l do that, And I'll make sure I'm within regulations 5 - ‘Supervisor: Great, Aside from that, your appearance and 6 are excellent, Thank you Flight Attendant: Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. You wanted to ..? Isuggest .. Aside from that, .. ‘Student A: You are a supervisor. Talk to Student B about: ‘© the reason for the meeting + the rules broken the appearance guidelines Student B: You are a fight attendant. Talk to Student A ‘about the appearance regulations. Writing © Use the guidelines and the announcement from Task 8 to fill out the workplace notice. eer ui Workplace Notice for Flight AttendantsUniforms Get ready! @ Before you read the passage, talk about these questions. 11 What kind of clothes do flight attendants wear? 2 Why do flight attendants wear a uniform? Airline Regulations Alarge part of a flight attendant's professional image is his or her uniform, Chambliss Airways flight attendants’ uniforms must meet the following regulations. ‘The bottom of the skirt must bbe no more than one inch above the knee Stockings are required when wearing a skirt ‘The bottom of the slacks needs to touch the top of the shoes ‘The end of the sleeves should reach the knuckles: When arms are at the sides Must be worn under the uniform jacket Ties are required with the Uniform at ail times for male flight attendants Slacks Jacket Dress Shirts / Blouses Wings Worn on the uniform jacket Con the lft side ID badge Worn on the uniform jacket (onthe right side Reading © Read the airline regulations. Then, mark the following statements as true (T) or false (F). 1 __ The uniform is the same for both male and female fight attendants 2 __ Jackets and slacks need to be a certain length to meet regulations. 3. __ ID badges are worn on a dress shirt or blouse. Vocabulary © Place the following words or phrases in the Correct box: tie, slacks, jacket, wings, dress shirt, skirt. For men only Worn on the upper body ‘Worn on the lower body. @ Fill in the blanks with the correct words or phrases from the word bank. (WF de - blouse IDbadge image regulations stockings uniform 1. The pilot showed his __in order to pass through security. 2 The flight attendant disliked but she was not allowed to leave her legs bare. 3 Jacob was measured for his flight attendant 4 Employees wear uniforms in order to present a professional _ to the public. 5 Luisa tucked her into her skirt so that she looked professional 6 A warning is given to flight attendants who violate the uniform© @ Listen and read the regulations again. Where are gs and ID badges placed on the uniform jacket? Listening @ & Listen to a conversation between a senior flight attendant and a new flight attendant. Choose the correct answers. 11 What is the purpose of the conversation? A to give the man a new ID badge B tocorrect the man’s uniform © to measure the man for his jacket D todiscuss the other new fight attendants 2 What will the man most likely do next? ‘A. swap the positions of the ID badge and wings B read through the airline regulations again © talk to the group of new flight attendants D_ mistakenly wear the wrong airline uniform @ ® Listen again and complete the conversation. Senior Flight Attendant: Hey, Paul. Don't leave just yet. . New Fight Atendant: Did do somethings? Senior Flight Attendant: Your ID badge and wings are switched around 2 ca New Flight Attendant: They are? | thought the wings went Eanes ____and the badge went on the left. Senior Flight Attendant: Nope, it's the 4 / New Flight Attendant: Whoops. Sorry about that. Senior Flight Attendant: No problem. Is a5 _ that new flight attendants make a lot. New Flight Attendant: Glad to know I'm not the 6: ____! Let me fix them and I'll meet you on board. | | Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Did Ido ...? ; I thought... Glad to know... Student A: You are a senior fight attendant, Talk to Student B about: his or her uniform ‘© the mistake he or she made + how to fix it Student B: You are a new flight attendant. Talk to Student A about your uniform, Writing © Use the conversation from Task 8 to fill out the airline memo about uniforms. To be worn on: __ Wings: Badges: When in doubt, please.Get ready! @ Before you read the passage, talk about these questions. 1 What are some different types of flights? 2 What types of flights have you taken? La rolare} Cary Evensong Airlines provides flights to meet any passenger's needs. We offer domestic flights to all major airports. These include non-stop intercontinental flights from select cities. We have more direct flights than any other airine, That way ur passengers avoid long layovers. We know you don’t want to wait hours for a connection. We also have international fights. We fly to cities in Europe, Canada, South America, and Mexico. For group travel, we have a fleet of charter planes. Charter planes make both short-haul and long-haul flights, but are only available at selected airports. Come fly with us. We'll get you where you need to Types of Flights Reading @ Read the airline carrier's brochure. Then, choose the correct answers, 11 What is the brochure mostly about? ‘A. how to book direct fights through the ‘company B the company’s good reputation as an international carrier © the private and charter planes that are available for hire D the different types of flights offered by the company 2 What can you infer about the company? A. The company is promoting its business, B The company specializes in international flights, © The company will be hiring new employees. D_ The company is reducing the number of short-haul fights, 3. How is this airline different from other airlines? A. Ithas a larger fleet of planes. B It offers more direct flights. ties to more destinations. D It flies to every airport in the country. Vocabulary © Fill in the blanks with the correct words or Phrases from the word bank. charter layover domestic flight long-haul 1 The woman was late arriving to the airport, so she missed her - 2 The man waited for several hours at the airport because he had along __ ‘8. The tour company booked @ flight for ts clients 4 The flight lasted for eight hours. 5 The airline offered international ones. flights, not@ Match the words or phrases (1-6) with the definitions (A-F). Speaking __ connection 4 __ non-stop. © With a partner, take turns _ direct flight 5 __ short-haul acting out the role below based on Task 7. international 6 __ intercontinental a igt passengers stay onto each ther destination (esuaioekaeea Ladies and gentlemen 1 2 3 A B traveling from one place to another without making any stops c We will arrive D E F For those of you. traveling for only a short distance ‘a fight with an intermediate stop and a change of aircraft traveling between continents. ‘Student A/B: You are a flight attendant. Talk to your partner about: involving two or more countries © G Listen and read the brochure again. Where can passengers book charter planes? ud * the scheduled stop Listening + flight times © @ Listen to an announcement made by a flight attendant. ves Mark the following statements as true (T) or false (F). Writing 4. __ The flight is a non-stop, international flight. © Use the announcement from 2 __ The airplane is making a stop in Incianapoli. Task 8 to fill out the email below. 3. __ The flight reaches its final destination at 5 p.m. @ & Listen again and complete the announcement. Flight Attendant: Ladies and gentlemen 1 Evensong Airnes Flight 233. We are happy () to have you with us today. This fights a 2 from Los Angeles International Arport to Chicago O'Hare International Aiport. We are scheduled for a 3 in Indianapolis. Our fight time to Indianapolis is three hours and thirty-seven minutes. We will arive at 3:48 p.m. For those of youd with us to Chicago, we depart indianapolis at 4:15 p.m. Our 8 trom Inianapols to Chicago will be forty-ive minutes. Arial in Chicago is 6 for 5:00 pxn., Central Standard Time. Ihave booked my fight to P Here are the details, Departure: Layover: Arrival: nie ee See you soon!Types of Aircraft Get ready! Reading @ Before you read the passage, talk about @ Read the textbook passage. Then, choose these questions. the correct answers. 1. What are some types of aircraft? 1. What is the passage mainly about? 2 What are the purposes of different types of A to describe feederliners and commuterliners aircraft? B the difference between short-haul and long- haul fights © types of aircraft used to transport people D the difference between turboprops and turbofans 2 Which of the following is NOT used for short- haul fights? A regional jets © commutertiners B feederliners —_D_ narrow-body airliners 3 Which aircrafts are used for short-haul charter ‘There are different types of aircraft purposes? eee used to transport passengers. SSS ESTE NEE Most major airline carriers use AA regional jets and feederiners = dit wide-body and narrow-body B feederliners and commuterliners Eee airliners. These planes are used airtaxis and cabin class Le aad for long-haul fights. They are often D cabin class and narrow-body airliners eee turbofan aircrafts. Sometimes bebe lle Passengers fly into major airports, CouIuniCaSe | Then, they take smaller planes for Vocabulary aces SMort-haul fights. For short-haul © Match the words or phrases (1-8) with the flights, regional jets are used. definitions (A-H). ad Feederliners and commuterliners Cy are also used for short-hauls. 1 __ turbofan 5 __feederliner ‘Some major airline carriers have a 2 turboprop 6 _ commuterliner contract with companies. The 3 _ airtaxs 7 _ regional jet companies operate regional 4 _ cabin class 8 __ regional airiner airliners. Air taxis and cabin class aircraft are popular for a commercial airiner holding less than 100 short-haul charter purposes. passengers that makes short-haul fights Most short-haul aircraft are B an airliner that holds no more than 19 passengers turboprop aircraft. However, and is used for short-haul flights ‘some are turbofan aircratts, > © a turbofan-powered aircraft used for short- to medium-haul fights D_asmall commercial airliner holding no more than 100 passengers that travels to smaller cities E an aircratt that uses turbine engines to power fans F an aircraft that uses turbine engines to power propellers G acharter passenger aircraft that operates on- demand H_ a small aircraft with twin engines used for charter purposes@ Read the sentences and choose the correct, words or phrases. 1. Flight attendants boarded a wide-body airliner/ regional airliner for the New York to Tokyo flight. 2 Aifines need narrow-body airliners/ commuterliners for long-haul domestic flights. 3. The short-haul turboprop/narrow-body aircraft was purchased for private use © @ Listen and read the textbook passage again. What types of engines are used for short-haul and long-haul flights? Listening @© & Listen to a conversation between two flight attendants. Mark the following statements as true (T) or false (F). 1 __ The woman will be on a wide-body airliner for her Beijing flight. 2 __ The medium-haul flight is ful. 3 __ Theman may have time to rest during his fight. @ @ Listen again and complete the conversation. Fight Attendant te Hey Sopa. How are you! Flight Attendant 2: I'm good. 1 I have everything for my next flight. Where is it2 a Flight Attendant 2; Beijing. It's a3 ____, 80 there'll be twelve flight attendants on board. Flight Attendant 1: | think there are two of us 4__on my next fight. Flight Attendant 2: What kind of plane is it? Flight Attendant 1: I's a5. making a medium-haul fight. Last | heard, i's not even hatt-full Flight Attendant 2; You'll probably have some 6 during the flight, then. | have to go, but it was nice talking to you. Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. Just making sure a Last | heard It was nice, Student A: You are a flight attendant. Talk to Student B about: the type of aircraft you will be on ‘© the number of flight attendants scheduled © your fight schedule Student B: You area fight attendant. Talk to Student A about your upcoming fight. Writing © Use the conversation from Task 8 to fill out the flight attendant’s flight information. Destination: | Type of Aircratt | Number of flight attendants:1/9 Radio Communications @ Before you read the passage, talk about these questions. 11 Why do flight attendants need to know how to use the radio? 2 What are some common radio terms? 1g © Read the training manual. Then, choose the Rea ‘ eS cation — Ss ro correct answers. z 41 What isthe purpose ofthe manual? ‘A to teach flight attendants how to use the i= plane's racio [e} B to explain why plain English is not used on i radio uU the radi ° © to advise fight attendants when they should a use the radio 2 D to outline what passengers should doin an rg emergency 2. Which of the following is NOT a special radio. term? A roger © mayday B affirmative D_ phonetic alphabet 3 What is the first piece of information given over the radio? ‘A the problem with the plane B the plane's callsign © the pilot's identity D the plane's destination Vocabulary reese © Write a word or phrase that is similar in * cases, the pilot nance oui meaning to the underlined part. in most cases. ise, YO obiems at Howevel It eee cedures. dio Pt i ko base Toso Pe the phone 4 in training. Give Yor Explain the nie sey HAI, 1 When talking on the radio, the system of replacing letters with words is used. p_o_e_c _I_h__et 2 The pilot turned on the radio and gave the oy Saving 92a" sequence of numbers and letters identiving th emergent 9-2-6. Our lane He me this fs Charlo Ae pale to land. Please ane ig damaged: We ar etand by for fur ~a_lig_ jesp0nd 3. The fight attendant had a hard time not using ‘normal, everyday speech on the radio. In _ng__s_ 4. The pilot needed to wait for further instructions. tase@ Match the words (1-6) with the definitions (A-F). Speaking 1 __ affirmative 4 _ over © With a partner, act out the 2 _. mayday 5 __ roger roles below based on Task 7. Then, switch roles. 3 __ negative 6 __ unable 1k aracio proword meaning that the speaker’ siplanes in “wee iniaihee Sen ARE TL immediate danger Let's continue B aradio proword that means that the speaker has finished I say... ‘speaking What if... © aracio proword that indicates that a speaker received a message D a radio proword that means “yes” ‘Student A: You are an instructor. E being incapable of doing as instructed Talk to Student B about: F a radio proword that means “no” + radio procedures + what to do in an emergency @ G Listen and read the training manual again. What '* the meanings of the prowords should someone do after giving the initial information? es ‘Student B: You are a trainee. Listening Talk to Student about radio @ & Listen to a conversation between an instructor and a Procedures. trainee. Mark the following statements as true (T) or teh Writing 4 __ The woman knows how to signal an emergency. @ en tn corseereation tears 2. __ The speaker should repeat the message unti there is a Task 8 to fill out the trainee’s response. notes. 3. __ The man is not pleased with some of the woman's answers, @ ® Listen again and complete the conversation. Notes Topic - Emergency Radio Procedures Step 1 Instructor: Okay, let's continue with 4 you say to signal an emergency? Trainee: | say, "2 v Instructor: Good, What do you do next? Trainee: | give the plane's callsign and position. Then, | 3 Instructor: What if no one 4 Trainee: 15 ____unti | hear a response. Instructor: Nice job. When you finish speaking, what do you say? Trainee: | say “Over” and 6 for instructions. Step 2 Step 3 Step 4 31enti Dee and Cancellatl Delays and cancellations are both part of working in the airline industry. Common sources of delays and cancellations are: Weather _\, Winter weather such as snow is Unsafe. It may cause ice to form on an aircraft's wings. Delays occur when the ‘wings need to be de-iced. Severe weather, such as lightning storms, are also dangerous. Flights are sometimes canceled due to lightning. Mechanical failures\ If there is a mechanical failure, a fight will be canceled. Airlines try to get passengers on other fights, Congestion \ ‘Sometimes flights are delayed because there is too much air traffic. A flight has to wait to take off or land. ‘Some passengers become upset by etays and cancellations. It is important to remain calm and professional. 1]4) Delays and Cancellations Get ready! @ Before you read the passage, talk about these questions. 1. Whyis it important fora flight attendant to know about weather? 2. What are some typical causes for fights to be delayed or canceled? | Reading @ Read the article. Then, choose the correct answers. 1 What is the article mainly about? A air traffic control job listings B_ causes of delays or cancellations © why lightning is unsafe D which airlines have the most delays 2 Which of the following is NOT listed as a ‘weather related cause of delay? A lightning B storms © congestion D snow ‘3 Why do flights get delayed on the runway? A mechanical failures B upset passengers © ‘icy conditions D excessive tratic Vocabulary © Match the words or phrases (1-7) with the definitions (A-G). 1 __ unsafe 5 __ mechanical failure 2 _ delay 6 _ cancellation 3 _ de-ice 7 _ airtraffic 4 _ storm ‘A. when a flight that is slow or late to take off B_ to remove frozen water from something © planned flight that will no longer occur D_ when some part of the machinery is broken or ‘not working properly E dangerous or not secure F a forceful weather ocourrence that can include wind and precipitation G the number and movement of aircrafts in the sky@ Read the sentences and choose the correct Speaking words or phrases. © With a partner, take turns acting out the 4. The snow/storm is piling up on the plane's wings. role below based on Task 7. 2 It is dangerous to fly when there is air traffic/ lightning. 3 I'm sorry to inform you ‘There are too many flights leaving so itis causing mechanical failure/congestion. We realize the delay ... lease don't worry. © @ Listen and read the ar le again. What happens when there's ice on the aircraft? ‘Student A/B: You are a flight attendant. Talk to your partner about: Listening ‘© the flight being delayed @ @ Listen to an announcement made by a * the cause of the delay flight attendant. Mark the following + what to do if a connecting flight is missed statements as true (T) of false (F). 14 __ Cold weather caused lightning to occur. Writing 2 __ The aircraft needs to be de-iced. © Use the article and the announcement in 3 __ Passengers are guaranteed not to miss Task 8 to write notes about the delay. connecting fights. e pelusent again and complete the iD) e p eB) rt ures a. TE i Flight Attendant: Good evening, 1__ = Srmsory to O inform you that our fight has been delayed. Due to the 2 ____ the plane needs to be de-iced. A 3 wil arrive shortly. Once they're finished, well be on our way to London. We realize the delay may " : cause some passengers to miss Reason for Delay Form their 4 at Heathrow. Please don't worry. 1. What caused the delay? When we arrive, please see the 5 He or she will assist you with getting on 6 2. What needs to be done? 3, How long until departure? 4, How is the air traffic? nl 3334 Glossary affirmative [N-UNCOUNT-U14] Affirmative is a radio proword meaning “yes” air taxi [N-COUNT-U13] An air taxi is a charter passenger aircraft which operates on an on-demand basis, air traffic [N-UNCOUNT-U15] Air traffic refers to the number and movement of aircraft in the sky. air traffic control [N-UNCOUNT-U4] Air traffic control is a system of equipment and staff who control and monitor air traffic air traffic controller [N-COUNT-U3] An air traffic controller monitors air space traffic to make sure planes fly a safe istance from each other. aircraft [N-UNCOUNT-U6] Aircraft refers to any machine that is able to fly airline [N-COUNT-U2] An airline is a company that operates commercial air transportation. aisle [N-COUNT-U7] An aisle is the passage that runs through the center of an aircraft to allow passengers to get to their seats, appearance [N-COUNT-U10] An appearance is the way someone or something looks. baggage handler [N-COUNT-U2] A baggage handler transfers passengers’ luggage from the airport to the plane. blouse [N-COUNT-U11] A blouse is a shirt worn by females, body piercing [N-COUNT-U10] A body piercing is a hole in a part of someone's body that is used for the purpose of inserting jewelry. bracelet [N-COUNT-U10] A bracelet is a piece of jewelry that is worn around the wrist. business class [N-COUNT-U7] The business class cabin on an aircraft is less expensive and offers lesser ‘accommodation than first-class, but is superior to coach class. cabin [N-COUNT-U7] A cabin is the part of an aircraft where passengers sit. cabin class [N-UNCOUNT-U13] Cabin class is a smaller aircraft that has twin engines and is often used for charter purposes. ‘cabin door [N-COUNT-U6] The cabin door is the entrance or exit door that passengers and crew use to get on or off the plane. callsign (N-COUNT-U14] A callsign is a sequence of numbers and letters that identifies an aircraft. cancellation [N-COUNT-U15] A cancellation means that a planned flight will no longer occur, captain [N-COUNT-U1] A captain is a person on an aircraft who has the most responsibilty for its operation and safety during a fight. cargo forwarder [N-COUNT-U3] A cargo forwarder organizes the shipment of goods by plane to their final destination, cargo handler [N-COUNT-U3] A cargo handler loads goods onto and off planes. center [N-COUNT-U7] The center is the middle of a space or area. charter [N-COUNT-U12] A charter is an aircraft that is hired for the use of a select group of individuals. chief purser [N-COUNT-U1] A chief purser is a senior flight attendant who oversees all fight attendants and pursers (on board an aircraft coach [N-COUNT-U7] The coach cabin on an aircraft is the least expensive and does not offer the same quality luxuries as first-class or business-class, cockpit [N-COUNT-U8] A cockpits the front portion of an aircraft that houses the controls. Itis where the pilots sit in order to operate an aircraft during a flight, ‘commuterliner [N-COUNT-U13] A commuterliner is a small commercial aircraft that holds no more than nineteen Passengers and is used for short-haul fights,‘compartment [N-COUNT-U8] A compartment is a divided space. concourse [N-COUNT-U4] A concourse is part of a terminal, usually identified with a letter, that contains a number of gates. confined space [N-COUNT-U9] A confined space is a very small, enclosed area. congestion IN-UNCOUNT-U15] Congestion is the state of being overcrowded, especially with tratfic or people. ‘connection [N-COUNT-U12] A connec after getting off a previous flight. control tower [N-COUNT-U4] A control tower is a building where staff controls air traffic, copilot [N-COUNT-U1] A copilot is second-in-command of the aircraft's operation after the captain. nis a flight that a passenger takes to continue on to his or her destination crew lane [N-COUNT-US5] The erew lane is the line where airline employees go through security customs [N-UNCOUNT-U] Customs is an agency that monitors goods that come in and go out of a country. customs agent [N-COUNT-U3] A customs agent enforces importing and exporting laws by checking goods that leave or enter a county. de-ice [V-T-U15] To de-ice something is to remove ice (frozen water) from it. delay [N-COUNT-U15] A delay means that the fight is slow or late to take off detect [V-T-U5] To detect something is to find it. direct flight [N-COUNT-U12] A direct flight is a flight with one of more intermediate stops but no change of airatt. domestic (ADJ-U12] if something is domestic, itis within the boundaries of someone's own country. dress shirt [N-COUNT-U11] A dress shirt is a shirt worn by men that has a collar, buttons down the front, and can be worn with a tie, ‘earring [N-COUNT-U10] An earring is a piece of jewelry that is clipped to the ear or inserted into a hole in the ear. ‘emergency exit [N-COUNT-U8] An emergency exit is a door that allows people to leave an area in the event of a ‘dangerous situation, e noise [N-UNCOUNT-US] Engi inside and outside the plane. noise is the sound produced by an airplane's engine that can be heard both ‘exit row [N-COUNT-U8] An exit row is a row of seats on an aircraft that is next to an emergency exit. explosive detection [N-UNCOUNT-U5] Explosive detection is an inspection process that determines whether something contains explosives. exposure [N-UNCOUNT-U3] Exposure is the state of being unprotected from germs or illnesses. facial hair [N-UNCOUNT-U10] Facial hair is hair on the face in the form of a mustache or a beard. fatigue [N-UNCOUNT-U9] Fatigue is a state of extreme tiredness. feederliner [N-COUNT-U13] A feederliner is a small commercial aircraft holding no more than 100 passengers that makes short-haul flights, usually transporting passengers to smaller cities. first class [N-COUNT-U7] The first class cabin on an aircraft is the most expensive and offers the best ‘accommodations for passengers. first officer [N-COUNT-U1] A first officer is second-in-command of the aircraft's operation after the captain. flight [N-COUNT-U12] A flight is a trip that is taken through the air in some form of transportation. flight attendant [N-COUNT-U1] A flight attendant makes sure that passengers are comfortable and safe during a fight. flight crew [N-COUNT-U1] A flight crew is composed of airline employees who operate an aircraft during travel. 3536 Glossary flight deck [N-COUNT-U8] A flight deck is the front portion of an aircraft that houses the controls. It is where the pilots sit in order to operate an aircraft during a fight. flight dispatcher [N-COUNT-U2] A flight dispatcher plans and monitors fight routes to keep passengers and crew members safe. flight officer [N-COUNT-U1] A flight officer is responsible for specific tasks aboard an aircraft such as planning routes Or advising the pilot food service [ADJ-U3] Food service workers prepare and sell meals to people in the airport. fuselage [N-COUNT-U6] A fuselage is the central part of an aircraft's body. galley [N-COUNT-U8] A galley is an area on an aircraft where food and beverages are stored, jumpseats are located, and emergency equipments stored gate [N-COUNT-Ud] A gate is the location where passengers assemble to board their plane. gate agent [N-COUNT-U2] A gate agent manages ticketing and other customer service duties at the boarding gate of an airport. ‘grooming [N-UNCOUNT-U10] Grooming is the care that a person takes in his or her personal appearance. ground controller [N-COUNT-U3] A ground controller directs planes before takeoff and after landing to prevent accidents on the runway. ground crew [N-COUNT-U2] A ground crew is an airline's employees who work on the ground helping passengers, ‘and maintaining the aircraft. ID badge [N-COUNT-U11] An ID badge is a card, usually with a photograph, that gives information about a person for security purposes. identification [N-UNCOUNT-U5} Identification is a card or a document that gives proof of who someone is. illness [N-UNCOUNT-U9] An illness is a sickness that could result from exposure to germs. image [N-UNCOUNT-U1] Image is the appearance that someone projects to others. intercontinental [ADJ-U12] f something is intercontinental, it extends among continents. international (ADJ-U12] If something is international, it involves two or more countries. jacket [N-COUNT-U11] A jacket is a short, lightweight coat. ewelry [N-UNCOUNT-U 10] Jewerly is something someone wears for decoration, such as rings, necklaces, and earrings jumpseat [N-COUNT-U8] A jumpseat is a folding seat on an aircraft that is used by crew members, usually located in a galley or flight deck. landing gear [N-UNCOUNT-U6] Landing gear is the structure that supports an aircraft while it is on the ground and Which allows it to take off and land, lavatory [N-COUNT-U8] A lavatory is a room that contains a toilet and a sink. layover [N-COUNT-U12] A layover is a period of time in between fights. lift [V-T-U9] To lift something is to pick it up. lightning [N-UNCOUNT-U15] Lightning is a short electrical discharge that produces a flash of light in the sky. lineman [N-COUNT-U2] A lineman fuels, parks, and tows aircraft on the ground, fong-haul [ADJ-U12] If a flight is long-haul, it travels for a long distance. ‘makeup [N-UNCOUNT-U10] Makeup is products such as lipstick and powder which are applied to a person's face in order to enhance appearance. ‘mayday [INT-U14] Mayday is a radio proword meaning that the speaker's aircraft is in immediate danger.‘mechanic [N-COUNT-U3} A mechanic checks and repairs the plane to ensure that everything is running properly. ‘mechanical failure [N-COUNT-U15] A mechanical failure means that some part of the machinery is broken or not ‘working propery, metal detector [N-COUNT-5] A metal detector is a device that detects evidence of metal in something, narrow-body airliner [N-COUNT-U13] A narrow-body airliner is a small commercial aircraft that has one passenger aisle with seats on either side of the aisle. necklace [N-COUNT-U10] A necklace is a piece of jewelry that is worn around the neck. negative [INT-U14] Negative is a radio proword meaning “no”, non-stop (ADJ-U12] If@ fight is non-stop, it goes from one location to another without stopping. nose [N-COUNT-U6] A nose is the front part of an aircraft. over [INT-U14] Over is a radio proword that signals the speaker is done speaking, overhead [ADJ-U] If something is overhead, it means that itis directly above someone or something. passenger [N-COUNT-U3] A passenger is a person who travels on a plane. passenger service agent [N-COUNT-U2] A passenger service agent provides customer service at the ticket counter, gates, and baggage areas. pat down [V-T-U5] To pat down someone is to search a person's outer clothing, to check if they are carrying any ‘weapons or illegal drugs, usually at an airport. phonetic alphabet [N-COUNT-U14] A phonetic alphabet is a system for ensuring clear communication over radio by replacing letters with words. physically demanding [ADJ-U9] Ifa task is physically demanding, itis challenging and very tring. pilot [N-COUNT-U1] A pilot is responsible for the operation and safety of a fight, plain English (N-UNCOUNT-U14] Plain English is normal, everyday speech that is usually not used in radio transmissions. prohibited (ADJ-US] If something is prohibited, i is not allowed. purser [N-COUNT-U1] A purser is a senior fight attendant who is in charge of a specific part of an acratt’s cabin. ramp agent [N-COUNT-U2] A ramp agent directs aircrafts to and away from an alrport gate, regional airliner [N-COUNT-U13] A regional airliner is a small commercial aircraft holding no more than 100 passengers that makes short-haul flights. regional jet [N-COUNT-U13] A regional jet is a turbofan powered aircraft used for short to medium haul flights. regulation [N-COUNT-U11] A regulation is a rule that states how something must be done. restricted (ADJ-Ud] If an area is restricted, itis not open to the general public. ring [N-COUNT-U10] A ring is a circular piece of jewelry that is worn on a finger. roger [INT-U14] Roger is a radio proword meaning the speaker received a message. row [N-COUNT-U7] A row is a line of seats in an aircraft. runway [N-COUNT-Ud] A runway Is a special roadway that planes use when taking off and landing, ‘scan [V-T-US] To sean something is to carefully look over all parts of it. ‘scanner [N-COUNT-U5] A scanner is a machine that examines a person or object. screener [N-COUNT-U3] A screener checks passengers’ luggage to ensure that it does not contain unsafe or illegal items. seat [N-COUNT-U7] A seat is a place for a passenger to sit while aboard an aircraft. security checkpoint [N-COUNT-U4] A security checkpoint is an area of the airport that checks the passengers and their luggage for dangerous objects. 3738 Glossary security personnel [N-UNCOUNT-U3} Security personnel ensure that the airport and aircraft are safe by watching for and investigating potential threats. senior crew member [N-COUNT-U1] A senior crew member is a flight attendant who has been promoted, but does not yet have the responsibilities of a purser. service manager [N-COUNT-U1] A service manager is a senior flight attendant who oversees all fight attendants and pursers on board an aircratt. short-haul [ADJ-U12] If flight is short-haul, it only travels for a short distance. size restriction [N-COUNT-U9] A size restriction is the limit on the length and height of luggage that is allowed to be ‘carried onto the airplane by passengers, skirt [N-COUNT-U11] A skit is a piece of clothing that is worn by females which hangs from the waist and does not have legs. slacks [N-UNCOUNT-U1 1] Slacks are a pair ofloose-fittng, tailored pants. ‘snow [N-UNCOUNT-U15] Snow is frozen ice crystals falling from the sky in litle white flakes. stand by [V-I-U14] To stand by is to wait for further information or instructions, station agent [N-COUNT-U2] A station agent directs passengers to boarding areas, and checks tickets, and seat assignments. stockings [N-UNCOUNT-U1 1] Stockings are leg coverings made of silk, nylon, or wool that are worn by females, usually paired with dresses or skirts. storage bin [N-COUNT-U8} A storage bin is a compartment for placing items while they are not in use. storm [N-COUNT-U15] A storm is a forceful weather occurrence that can include wind, rain, or other precipitation strenuous [ADJ-US} If a task is strenuous, it requires a large amount of effort. tattoo [N-COUNT-U10] A tattoo is a permanent design made on the skin using ink. taxiway [N-COUNT-U4] A taxiway connects the different areas of a runway together. terminal [N-COUNT-U4] A terminal is a building where passengers transfer on or off a plane. ticket agent [N-COUNT-U2] A ticket agent books fights, assigns seats, and assists with any other flight problems customers may have. IN-COUNT-U11] A tie is a piece of fabric worn around the neck, under a shirt collar, then knotted in front so the fends hang down, tie bar [N-COUNT-U10] A tie bar is a pin or clip used to hold the back and front pieces of a tie together. tire [N-COUNT-U6] A tie is a rubber part that fits around a wheel. travel class [N-COUNT-U7] A travel class is the quality of accommodations on an airoratt. turbine engine [N-COUNT-U6] A turbine engine is an engine that uses exhaust to provide propulsion turbofan [ADJ-U13] A turbofan is an aircraft that uses a turbine engine to power fans and create thrust. ‘turboprop [ADJ-U13] A turboprop is an aircraft that uses a turbine engine to turn a propeller and create thrust. ‘turboprop engine [N-COUNT-U6] A turboprop engine is a type of turbine engine that uses a propeller to oreate thrust. tunable (ADJ-U14] If someone is unable, he or she cannot comply with instructions. uniform [N-COUNT-U11] A uniform is a set of clothes worn by people in certain jobs to make them easily recognizable. unsafe (ADJ-U15] If something is unsafe, its dangerous or not secure. wheel [N-COUNT-U6] A wheel is a rolling part that allows a vehicle, such as an airplane, to move smoothly along the ground.wide-body airliner [N-COUNT-U13] A wide-body airliner is a large commercial aircraft that has two passenger aisles with seats on either side of the aisles. ‘window [N-COUNT-U7] A window is a space in a wall with clear glass or plastic init that lets in light and allows. ‘someone to see inside or outside wing [N-COUNT-U6] A wing is one of two structures attached to the fuselage of an aircraft that create lft needed to fly wings [N-UNCOUNT-U1 1] Wings is a badge that is worn by fight attendants and members of the fight crew. These ‘badges are usually worn on the uniform jacket. xray machine (ADJ-U5] An x-ray machine uses electromagnetic radiation to see inside of things. 39