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The document is a transcript of a chat interaction with a Monash virtual assistant. The assistant offers to connect the user, Varun Kalra, with someone who can help regarding studying at Monash. It also provides instructions on how to maintain the chat connection while waiting for a live agent.

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Sumit Kapoor
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17 views1 page

Transcript

The document is a transcript of a chat interaction with a Monash virtual assistant. The assistant offers to connect the user, Varun Kalra, with someone who can help regarding studying at Monash. It also provides instructions on how to maintain the chat connection while waiting for a live agent.

Uploaded by

Sumit Kapoor
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Monash virtual assistant (VA) transcript

Fri, 24 Jun 2022 [Link] GMT

VA: Hi! Are you thinking about studying at Monash?

VA: I can connect you with someone who can help right now.

You: Chat with us

VA: While you're chatting (or waiting for a live agent), don't close the tab or click any
links, otherwise you'll be disconnected from live chat. If you need to click a link, open it
in a new tab.

You: Hi

VA: Hi! Are you thinking about studying at Monash?

VA: I can connect you with someone who can help right now.

You: I am Varun Kalra, an aspirant to pursue my education from Monash.

VA: I can connect you with someone who can help right now.

You: Chat with us

VA: While you're chatting (or waiting for a live agent), don't close the tab or click any
links, otherwise you'll be disconnected from live chat. If you need to click a link, open it
in a new tab.

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