SYSADMIN

SOFTWARE
GUIDE
TABLE OF
CONTENTS
R EAD T HIS F IR ST 3

PROD U CT R AT INGS 4

E NDPO IN T M ON ITOR ING & MANAGE ME NT 4

S O F TWAR E AN D PATCH MANAGE ME NT 5

I T A S S ET M AN AG EM ENT 6

S E RVI C E D ESK 7

RE MOT E D E S KTOP 8

I T DO CU M E N TAT ION 9

B ACKU P 10

NE TWOR K M ON ITOR I NG 11

E NDPO IN T S ECU R ITY 12

A B OUT NINJAO NE 13

SYS A DMI N S O F TWA RE G U ID E 2

READ THIS FIRST
SOURCES
THE FOLLOWING RATINGS WERE COLLECTED
FROM THIRD-PARTY REVIEW SITES G2 AND
CAPTERRA IN OCTOBER 2021.

WHAT "--" INDICATES

THE PARTICULAR DATA POINT WAS EITHER
UNAVAILABLE AT THE TIME OF OUR
COLLECTION, OR THE PRODUCT DID NOT MEET
OUR CUTOFF OF HAVING THREE OR MORE
REVIEWS.

THESE LISTS ARE OBVIOUSLY

NOT COMPREHENSIVE:
THE IT SOFTWARE MARKET CONTAINS MANY
TOOLS NOT SEEN HERE. CREATING A TRULY
EXHAUSTIVE LIST IS AN UNDERTAKING LEFT TO
MORE ADVENTUROUS SOULS. WE HAVE SIMPLY
DONE OUR BEST TO INCLUDE THE MAJOR
PLAYERS IN EACH CATEGORY THAT ARE GEARED
SPECIFICALLY TOWARD IT PROFESSIONALS, AND
THAT HAVE A MINIMUM OF REVIEW DATA
AVAILABLE. (AT LEAST 3 REVIEWS)

HOW TO BEST USE THIS GUIDE:

THIS GUIDE IS NOT MEANT TO BE THE FINAL
WORD ON THE VALUE OF THESE SOLUTIONS.
MANY FACTORS GO INTO CHOOSING THE RIGHT
SOFTWARE. USER RATINGS ARE JUST ONE.
THEREFORE, THIS GUIDE PRIMARILY SERVES
AS A JUMPING-OFF POINT FOR ADDITIONAL
RESEARCH.

SYS A DMI N S O F TWA RE G U ID E 3

 PRODUCT
RATINGS

ENDPOINT MONITORING & MANAGEMENT

With many admins now responsible for managing an increasingly complex variety of systems and
devices, the ability to centrally manage them all has become a core requirement for modern IT
administration. The following are the highest-ranked endpoint management tools, with MDM
solutions and tools designed specifically for Apple devices ranked in their own subgroups.

P RO D U CT G2 CROWD CAPT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

NINJAONE 4.8 9.3 9.6 9.5 9.7 4.9 4.8 4.9

PULSEWAY 4.4 8.5 8.3 9.0 8.3 4.7 4.7 4.7

LOGMEINV 4.2 8.9 8.8 8.7 8.0 4.5 4.5 4.2

CENTRAL

MANAGEENGINE
DESKTOP 4.2 8.7 8.3 8.5 8.4 4.4 4.3 4.2
CENTRAL

QUEST 4.1 8.6 7.5 7.8 8.0 4.1 3.9 3.7

KACE

IVANTI UEM 4.1 8.4 6.9 7.5 8.0 - - -

MICROSOFT 4.1 8.6 7.0 7.7 8.0 - - -

SCCM

TANIUM 4.1 - - - - - - -
CORE

KASEYA VSA 4.0 8.2 6.7 7.4 6.9 4.0 3.6 3.5

HCL BIGFIX - - - - - - - -

M O BI L E DE V I CE M AN AG E M E N T ( M D M )

SCALEFUSION 4.7 9.2 8.6 9.1 9.6 4.8 4.7 5.0

HEXNODE UEM 4.6 9.0 8.6 8.8 9.7 4.7 4.5 4.8

MANAGEENGINE
MOBILE DEVICE 4.4 9.0 8.5 8.4 8.7 4.6 4.4 4.5
MANAGER PLUS

MICROSOFT 4.3 8.8 6.9 8.2 8.2 N/A - -

INTUNE

VMWARE
WORKSPACE 4.1 9.1 8.2 8.3 8.1 4.7 4.4 4.4
ONE

A P P L E DE V I CE M AN AG E M E N T

KANDJI 4.9 9.5 9.5 9.4 9.8 4.9 4.9 5.0

JAMF PRO 4.7 9.2 8.1 8.9 9.1 4.7 4.4 4.7

FLEETSMITH 4.4 8.2 9.3 9.3 9.0 4.6 4.7 5.0

ADDIGY 4.4 8.9 8.2 8.2 8.8 4.6 4.2 4.0

SYS A DMI N S O F TWA R E G U ID E 4

SOFTWARE AND PATCH MANAGEMENT
Keeping operating systems and 3rd-party applications patched and protected against the latest
vulnerabilities is a critical but time-consuming responsibility. These solutions automate the
process, and can help admins deploy and uninstall applications, as well.

P RO D U CT G2 CROWD CAPT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

PATCH MY PC 5.0 N/A N/A N/A N/A - - -

PDQ DEPLOY 4.9 9.5 9.6 9.6 9.8 4.8 4.7 4.8

NINJAONE 4.8 9.2 9.5 9.4 9.6 4.9 4.8 4.9

SMARTDEPLOOY 4.8 9.4 9.2 9.5 9.5 4.9 4.8 4.8

NINITE 4.8 9.4 9.9 9.6 9.2 - - -

AUTOMOX 4.6 9.1 9.4 9.6 9.6 4.7 4.8 4.8

NESSUS 4.4 9.0 8.7 8.8 8.4 4.7 4.6 4.3

MANAGEENGINE
PATCH MANAGER 4.4 9.1 8.8 8.5 8.4 4.5 4.3 4.4
PLUS

QUALYS CLOUD 4.1 8.9 8.2 8.8 8.3 3.6 3.8 3.8
PLATFORM

IVANTI UEM 4.1 8.4 6.9 7.5 8.0 - - -

SOLARWINDS 4.0 8.3 7.7 7.6 7.8 4.3 3.8 4.5

PATCH MANAGER

CHOCOLATEY - - - - - - - -

SYS A DMI N S O F TWA R E G U ID E 5

IT ASSET MANAGEMENT
You can’t secure or manage what you can’t see. That’s why it’s important for admins to lever-
age software that can discover, track, and provide real-time insights on all their IT assets.

P RO D U CT G2 CROWD CAPT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

PDQ INVENTORY 5.0 N/A N/A N/A N/A - - -

SNIPE-IT 4.9 9.5 9.6 9.6 9.8 4.8 4.7 4.8

OOMNITZA 4.8 9.2 9.5 9.4 9.6 4.9 4.8 4.9

LANSWEEPER 4.8 9.4 9.2 9.5 9.5 4.9 4.8 4.8

SYSAID 4.8 9.4 9.9 9.6 9.2 - - -

IVANTI IT ASSET
MANAGEMENT 4.6 9.1 9.4 9.6 9.6 4.7 4.8 4.8
SUITE

SERVICENOW 4.4 9.0 8.7 8.8 8.4 4.7 4.6 4.3

MANAGEENGINE
PATCH MANAGER 4.4 9.1 8.8 8.5 8.4 4.5 4.3 4.4
PLUS

CHERWELL
IT ASSET 4.1 8.9 8.2 8.8 8.3 3.6 3.8 3.8
MANAGEMENT

WORKSPACE ONE 4.1 8.4 6.9 7.5 8.0 - - -

SYS A DMI N S O F TWA R E G U ID E 6

SERVICE DESK
The right service desk software can save IT technicians time and result in improved end-user
experiences.

P RO D U CT G2 CROWD CAPT ER RA

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

HALOITSM 4.8 9.3 9.3 9.9 9.7 4.6 4.5 4.8

SYMPHONY SUMMITAI 4.7 9.4 9.2 9.3 9.5 4.5 4.6 4.1

HELPDESK 4.7 9.1 N/A 9.4 9.4 4.5 4.7 4.4

FRESHSERVICE 4.6 8.8 8.9 9.2 9.3 4.5 4.6 4.6

SYSAID 4.5 9.0 8.5 9.0 9.3 4.5 4.4 4.5

SOLARWINDS 4.4 8.6 8.7 9.0 9.1 4.6 4.6 4.7

SERVICE DESK

ZOHO DESK 4.4 8.7 8.2 8.5 8.2 4.5 4.4 4.3

TOPDESK 4.4 9.3 8.6 9.0 9.0 4.6 4.5 4.8

SERVICENOW 4.3 9.1 8.2 8.6 8.8 4.5 4.1 4.2

ZENDESK 4.3 8.7 8.2 8.5 8.2 4.4 4.3 4.2

SPICEWORKS 4.3 8.6 8.7 8.7 8.4 4.4 4.3 4.2

HELP DESK

MANAGEENGINE 4.2 8.5 8.0 8.4 8.0 4.3 4.2 4.2

SERVICE DESK PLUS

SALESFORCE 4.1 N/A 7.5 8.1 8.1 4.4 4.0 4.2

SERVICE CLOUD

SOLARWINDS WEB 3.8 8.6 8.1 7.9 8.0 4.1 4.1 4.1
HELP DESK

KASEYA VOREX 3.7 7.7 N/A 7.4 7.2 3.8 3.6 3.9

SYS A DMI N S O F TWA R E G U ID E 7

REMOTE DESKTOP
Remote desktop solutions play a critical role in modern IT management, offering admins the ability
to gain quick and reliable remote access to machines for hands-on troubleshooting and more.

P RO D U CT G2 CROWD CAPT ER RA

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

SPLASHTOP 4.9 9.7 9.4 9.8 9.6 4.8 4.8 4.8

CONNECTWISE
CONTROL 4.7 9.3 9.0 9.4 8.9 4.7 4.6 4.4
(FORMERLY SCREENCONNECT)

BEYONDTRUST
REMOTE SUPPORT 4.7 9.5 8.7 9.3 9.4 4.6 4.5 4.5
(FORMERLY BOMGAR)

VNC CONNECT 4.7 9.3 9.0 9.5 9.1 4.4 4.5 4.3

ZOHO ASSIST 4.6 9.3 9.5 9.5 9.1 4.6 4.6 4.5

ANYDESK 4.5 9.3 9.5 9.5 9.1 4.6 4.6 4.5

TEAMVIEWER 4.5 9.1 9.0 9.1 8.6 4.6 4.6 4.3

LOGMEIN PRO 4.4 9.2 9.3 9.2 8.2 4.4 4.2 4.0

GOVERLAN 4.4 9.0 8.4 8.9 9.0 4.7 4.5 4.6

SOLARWINDS 4.3 8.7 8.8 8.7 8.2 4.6 4.4 4.2

DAMEWARE

SYS A DMI N S O F TWA R E G U ID E 8

IT DOCUMENTATION
Good documentation is the key to better, faster, and scalable support. The following solutions aim
to give admins the information they need, exactly where and when they need it.

P RO D U CT G2 CROWD CAPT ERR A

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

IT GLUE 4.7 9.3 8.7 9.5 8.5 4.7 4.5 4.4

CONFLUENCE 4.0 8.4 7.8 7.8 7.8 4.4 4.1 4.2

PASSPORTAL 3.9 8.3 8.0 7.9 7.3 4.4 4.2 4.4

HUDU - - - - - - - -

IT PORTAL - - - - - - - -
(FORMERLY SI PORTAL)

ITBOOST - - - - - - - -

HUDU - - - - - - - -

SYS A DMI N S O F TWA R E G U ID E 9

BACKUP
Properly managing backup solutions has become another core IT priority, especially with the rise of
ransomware and other destructive online threats. The following list focuses on cloud-based backup
solutions, with a subsection for M365 backup tools.

P ROD U CT G2 CROWD CAPT ER RA

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

VEEAM 4.6 9.3 8.7 9.3 8.8 4.9 4.7 4.8

BACKBLAZE 4.6 9.3 9.2 8.8 8.8 4.8 4.7 4.6

DRUVA 4.5 N/A 8.9 9.2 9.0 4.8 4.6 4.7

BARRACUDA 4.4 8.8 8.6 8.8 9.0 4.7 4.3 4.3

BACKUP

N-ABLE BACKUP 4.3 8.6 8.8 8.7 8.0 4.6 4.6 4.8

ACRONIS CYBER 4.3 8.7 8.5 9.0 8.3 4.5 4.3 4.1
BACKUP

DATTO SIRIS 4.2 9.0 9.1 9.3 8.4 4.6 4.5 4.5

CARBONITE 4.1 8.7 9.1 9.0 8.3 4.3 4.3 4.1

STORAGECRAFT
4.1 8.3 7.7 7.7 7.1 4.4 4.0 4.0
SHADOWPROTECT

UNITRENDS 3.8 6.7 7.5 7.8 7.8 4.6 4.4 5.0

(OWNED BY KASEYA)

M 365 BACK U P

ALTARO OFFICE 4.9 9.5 9.9 9.9 9.6 - - -

365 BACKUP

DROPSUITE 4.8 9.7 9.7 9.4 8.6 4.9 4.7 4.5

VEEAM BACKUP 4.6 9.1 8.5 9.3 9.0 - - -

FOR O365

ACRONIS 4.3 8.7 8.5 8.6 8.3 4.5 4.3 4.1

CYBER BACKUP

SPANNING 4.3 8.9 9.3 9.1 8.9 4.0 4.0 3.7

BACKUP

DATTO 4.1 8.9 9.1 8.5 8.4 4.1 3.9 3.8

BACKUPIFY

SYS A DMI N S O F TWA RE G U ID E 10

NETWORK MONITORING
The following solutions provide additional visibility and management over SNMP devices (routers,
switches, firewalls, printers, IoT devices, etc.) and more.

P RO D U CT G2 CROWD CAPT ER RA

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

DOMOTZ 4.9 9.1 9.0 9.2 9.4 5.0 4.9 5.0

NINJAONE 4.8 9.3 9.5 9.3 9.6 4.7 4.5 4.7

AUVIK 4.7 8.8 9.2 9.3 9.2 4.9 4.9 5.0

PRTG 4.6 9.0 8.2 8.4 8.2 4.6 4.4 4.3

NAGIOS XI 4.6 9.5 5.7 8.9 9.0 4.6 4.3 4.0

LOGICMONITOR 4.5 9.0 8.7 8.7 9.1 4.7 4.5 4.6

SOLARWINDS
NETWORK 4.5 9.1 8.3 8.5 8.5 4.6 4.4 4.3
PERFORMANCE
MONITOR

MANAGEENGINE 4.3 9.2 8.1 8.1 8.7 4.6 4.4 4.5

OPMANAGER

DATADOG 4.2 8.6 8.3 7.9 8.3 4.6 4.1 4.3

ZABBIX 4.2 8.5 7.2 7.9 8.3 4.6 3.8 3.9

SYS A DMI N S O F TWA R E G U ID E 11

ENDPOINT SECURITY
The endpoint security landscape is crowded and constantly in flux. To keep things simple, we’ve
narrowed this list to endpoint protection products.

P RO D U CT G2 CROWD CAPT ER RA

PRODUCT MEETS EASE EASE QUALITY EASE CUSTOMER

LOGO OVERALL OVERALL
NAME REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

SENTINELONE 4.8 9.6 8.8 9.1 9.3 4.7 4.2 4.4

CROWDSTRIKE 4.7 9.3 9.2 9.1 9.2 4.7 4.3 4.3

FALCON

WEBROOT ENDPOINT 4.7 9.4 9.5 9.3 9.1 4.6 4.6 4.5
PROTECTION

CISCO SECURE 4.6 9.4 9.7 9.2 9.4 4.9 4.8 4.3
ENDPOINT

MALWAREBYTES 4.6 9.3 9.3 9.4 8.8 4.7 4.7 4.4

ESET 4.6 9.4 8.6 9.0 9.0 4.7 4.5 4.4

EMSISOFT 4.4 8.8 - 9.0 9.1 4.7 4.8 4.8

SOPHOS 4.3 9.0 8.6 8.7 8.0 4.5 4.3 4.2

INTERCEPT X

VMWARE CARBON 4.3 8.3 8.7 8.5 8.7 - - -

BLACK ENDPOINT

MVISION ENDPOINT 4.3 9.0 7.9 8.6 8.7 4.2 4.2 4.1
SECURITY
(MCAFEE)

BLACKBERRY
4.2 8.9 8.8 8.6 8.5 4.6 4.5 4.4
PROTECT
(FORMERLY CYLANCE)

MICROSOFT
DEFENDER 4.2 8.7 N/A 8.6 8.9 - - -
FOR ENDPOINT

BITDEFENDER 4.1 8.4 8.5 8.7 8.6 4.7 4.5 4.3

GRAVITYZONE

SYS A DMI N S O F TWA R E G U ID E 12

 ABOUT FOUNDED
201 3
HEADQUARTERS
AUSTIN, TX

NINJAONE

G2C ROWD CA PTER R A

P RO DUCT
MEETS EASE EASE QUALITY EASE CUSTOMER
OVERALL OVERALL
REQ. OF SETUP OF ADMIN OF SUPPORT OF USE SERVICE

NINJAONE 4.8 9.3 9.6 9.5 9.7 4.9 4.9 4.9

NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne,
IT teams can automate, manage, and remediate all their tasks within one modern, intuitive
platform, improving technician efficiency and user productivity.

Find out why HIGHEST-RATED HIGHEST-RATED HIGHEST-RATED

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switching to
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96% 95% 97%
S AT I S FACT I O N U S A B I L I TY Q UA L I TY OF
S CO R E S CO R E S U PPO RT SCORE
( G2 ) ( G2 ) ( G2 )

Easy to use. No contracts, no getting locked in

No implementation fees or hidden costs
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Make your team more effective with software that reduces

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your IT assets.

Two things really stand out: Ninja’s ease-of-use and Ninja has helped AspireHR pursue a zero-trust IT
Ninja’s support. I love how easy it is to learn Ninja, strategy that strikes a balance between security
and I love being able to pick up my phone and talk and usability while simultaneously reducing the
to a person. administrative burden of these tasks.

Andrew Jones, City of Vidalia Jeremy Ailes, AspireHR

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