HOUSEKEEPING ASSESSMENT –
TEST 2
(Each question carries ½ mark. Total marks
20)
Student’s Name: Ritika Tomer
Batch Code: A8 Centre: Ghaziabad
Guidelines: Students to attempt the below questions for getting PASS/
MERIT/ DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
A Fill in the blanks
1. A cooperative attitude is essential for teamwork.
2. House keeping is the backbone of the hotel.
3. Another name for a cupboard is cabinet_.
4. The Housekeeping department is a operational centre.
5. The housekeeper is in-charge of the Housekeeping
department.
6. A cabana is a room near the swimming pool.
7. A triple is a room meant for three persons.
8. The executive suite has a work station set up in the living room.
9. The control desk section looks after Lost & Found guest property.
[Link] room attendants is responsible for checking guest rooms.
[Link] room attendant keeping all room linen and supplies on a
daily basis .
12. Pens and pencils are items placed in a Stationery Folder.
13. Flower _ arrangement is the art of arranging flowers and foliage.
B Choose the correct alternative
1. This department is the backbone of the hotel.
Front Office
Housekeeping
Write the correct choice: Housekeeping
2. Housekeeping keeps strict control of which
keys. Guest Room Keys Master Keys
Write the correct choice: guest room keys
3. This person is responsible for cleaning guest rooms and
bathrooms. Houseman Room Attendant
Write the correct choice: room attendant
4. Staff are constantly exposed to guests at close proximity and hence
need to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: personal hygiene
5. An attribute that in difficult situations helps in diffusing the
explosive moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact and Diplomacy
6. Another name for curtains.
Upholstery Drapes
Write the correct choice: Drapes
7. This person is responsible for cleaning the public
areas. Houseman Room Attendant
Write the correct choice: Houseman
8. This room has a balcony attached to it.
Standard Room Lanai
Room
Write the correct choice: Lanai
9. This room has multi-utility furniture.
Studio room Twin Room
Write the correct choice: Studio Room
10. This section of Housekeeping keeps control of Master
Keys. Horticulture Control Desk
Write the correct choice: Control desk
11. This section of Housekeeping is responsible for providing
clean linen. Linen room Laundry
Write the correct choice: Laundry
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: Mini-bar
13. This type of flower arrangement can be used on a restaurant
table. Horizontal Crescent
Write the correct choice: horizontal
C Answer in one sentence
1. What are the functions of Housekeeping?
Ans. The function of housekeeping are overall cleanliness, bed
making , ensuring maintainence of the building , laundry, linen
management, key control and safety and security of the guest.
2. Name the two additional services offered to a guest by
Housekeeping?
Ans. The two additional services offered to a guest by housekeeping
are laundry service , valet service and dry cleaning. Etc
3. What does a room mean to a guest?
Ans. To a guest a room means comfort, security, privacy and
convenience.
4. Who heads the Linen Room?
Ans. Linen Room Supervisor heads the linen room.
5. What is ‘linen’?
Ans. A linen is a type of fabric which is used to make pillowcase,
bedsheets and table clothes , etc .
6. Which sub-section of Housekeeping earns direct revenue?
Ans. Guest room earns direct revenue.
7. Define ‘Penthouse Suite’?
Ans. Penthouse Suite is a super deluxe suite situated on the topmost
floor of the hotel. Usually it has a terrace garden or a patio attached to
it.
8. Define ‘Twin Room’?
Ans. A 'Twin Room' is defined as a room with two single beds,
seperated by a bedside table.
9. What are the functions of the Horticulture section?
Ans. Horticulture section of housekeeping takes care of the
landscaping, indoor plants and flowers arrangements. It ensures a
daily supply of fresh cut flowers.
10. List 3 items of furniture kept in a hotel guest room?
Ans. The 3 items of furniture kept in a hotel guest room are : Beds
with bedside tables , Sofa Chairs and Coffee Tables , Luggage Reck
and Cupboard.
11. List 3 guest room amenities?
Ans. The 3 guest room amenities are : Ashtray , Mineral water and
Glasses, Television set, Minibar.
12. List 3 bathroom amenities?
Ans. The three bathroom amenities are : Bath Towel, shampoo, Tissue
box.
13. Generally how many sheets are used to make a bed?
Ans. Generally three sheets are used to make a bed.
14. Name any 3 types of flower arrangements?
Ans. The 3 types of flower arrangements are Horizontal
Arrangements, Vertical Arrangements, Triangular Arrangements.
