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Creating A Manual Call

This document provides instructions for creating a manual service call from a managed @Remote compatible device to the @Remote center. It explains that with the device awake, users can press specific button combinations depending on the device type (MFP, laser printer with 2 line display, laser printer with 4 line display). This will display a message allowing the user to place a call. It also notes that service profile settings SP 5816-0003 and SP 5515-004, 006 and 007 should be enabled to allow this.

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82 views1 page

Creating A Manual Call

This document provides instructions for creating a manual service call from a managed @Remote compatible device to the @Remote center. It explains that with the device awake, users can press specific button combinations depending on the device type (MFP, laser printer with 2 line display, laser printer with 4 line display). This will display a message allowing the user to place a call. It also notes that service profile settings SP 5816-0003 and SP 5515-004, 006 and 007 should be enabled to allow this.

Uploaded by

anh tho
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd

Creating a Manual Call Page 1 of 1

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Creating a Manual Call


Published 03/29/2008 02:44 AM | Updated 03/29/2008 02:44 AM
Answer ID 80663 | FAQ ID 79230 | Rank

If I have a Managed @Remote Compatible Device, is there a method to create a Manual Service Call from the
Device to the @Remote Center?
Yes, this is a good tool to use for testing purposes and you can also instruct your customer how to perform this operation if you wish.

In the case of a Managed @Remote Compatible MFP.


With the Device in the Awake Condition:

Press the "Clear Mode" Key


Press 0 and Press 0 again.
Press and Hold the "Clear / Stop" Key for about 5 seconds.
A Message will appear in the Operation Panel allowing you to Place a Call.

In the case of a Managed @Remote Compatible LP (Laser Printer) with a 2 Line Display.
With the Device in the Awake Condition:

Press and Hold the "Escape" Key for about 5 seconds.


A Message will appear in the Operation Panel allowing you to Place a Call.

In the case of a Managed @Remote Compatible LP (Laser Printer) with a 4 Line Display.
With the Device in the Awake Condition:

Press the "Menu" Key to display the "Remote Service" Menu, then Select to Place a Call.

Note:
If the above does not work properly, check the following SPs, these SP's should be set to "1" or enabled.

• SP 5816-0003
• SP 5515-004, 006 and 007,

Products Categories
EU How to
Ricoh Programming/Operation
@Remote General Operation
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RC Gate S Pro @Remote Connector
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RexRotary
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Nashuatec
@Remote
Embedded @Remote (Cumin)
RC Gate S Pro @Remote Connector
Remote Communication Gate Type BN1/BM1
Gestetner
@Remote
Embedded @Remote (Cumin)
RC Gate S Pro @Remote Connector
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