For Service Technician'S Use Only: Danger
For Service Technician'S Use Only: Danger
1
Component Specifications Control Board Troubleshooting
Component Specifications All Parts - SWITCH DIAGRAM
115 VAC/60 Hz unless noted
Cooling
SW1 SW2 SW3 SW4 SW5 SW6
Compressor BTUH................................ Variable VEGC6H
Watt ................................. 60 Hz/85 to 140 W
To Enter Service Diagnostics Mode:
Current lock rotor ............. 3.3 A
NOTE: Refrigerator must not be in lockout mode prior to entering
Current full load................. 3.3 A
Service Diagnostic Mode.
Resistance run windings.... 12.03 Ω ± 8% @77°F/
1. Press SW1 and SW2 simultaneously for 3 seconds.
25°C
2. Release both buttons when you hear the CHIME indicator. The
Resistance start windings.. 12.03 Ω ± 8% @ 77°F/
display will show “01” to indicate the control is in Step 1 of the
25°C
diagnostics routine.
Inverter ............................... black and white
wires=120 VAC, red and To Exit Service Diagnostics Mode, Choose one of the
black wire = 0-15 VDC/ Following Options:
40-150 Hz ■ Press SW1 and SW2 simultaneously for 3 seconds
OR
Electric Damper Maximum closing time.. 16 seconds ■ Unplug refrigerator or disconnect power
Control Temperature rating........ -11°F to 110°F/ OR
-12°C to 43ºC ■ Allow 20 minutes to pass.
RPM .............................. 3 Following the exit of the diagnostic mode, the controls will then resume
normal operation.
Condenser Motor Rotation............................. Clockwise
NOTES:
(facing end opposite shaft)
■ Cooling diagnostics are Service tests 1 through 7 and 32 through
RPM .................................. 940 RPM 39.
Watt ................................... 3.9 ± 15% W ■ Dispensing diagnostics are Service tests 8 through 31.
NOTE: Fan blade must ■ Each step must be manually advanced.
@ 115 VAC
be fully seated on shaft ■ Press SW5 to move to the next step in the sequence.
to achieve proper airflow. ■ Press SW4 to back up in the sequence to the previous step.
■ Diagnostics will begin at Service Test 1.
Refrigerator Rotation............................. Clockwise
■ Each step is displayed in the 2 digits of the dispenser user interface
Evaporator Fan (facing end opposite shaft)
display.
Motor RPM .................................. 3300 RPM ± 10% ■ The step results are displayed in the 2 digits on the dispenser user
Watt ................................... 2.8 ± 15% W @ 14 VDC interface and display 2 seconds after the step number is displayed.
An amber “Order Filter” light will be shown to designate that the
Freezer Rotation............................. Clockwise
step number is being displayed, and a red “Replace Filter” light
Evaporator Fan (facing end opposite shaft) will be shown to designate that the status of the step is being
Motor RPM .................................. 2800 RPM displayed.
Watt ................................... 5.5 ± 15% W @ 14 VDC ■ All button and pad inputs shall be ignored and all inputs shall be off
NOTE: Fan blade must except as described in the actions for each step.
be fully seated on shaft Service Test - 1: FC Thermistor
to achieve proper airflow. ■ The board will check the resistance value of the thermistor and
Thermostat Volt .......................................... 120/240 VAC display flashes results on the Temp display (01 = pass, 02 = open,
(Defrost) Watt ......................................... 495 W 03 = short).
Current .................................... 3.75/1.87 A Service Test - 2: RC Thermistor
■ The board will check the resistance value of the thermistor and
Resistance across terminals ... 56 K Ω
display the results on the Temp display (01 = pass, 02 = open, 03
Above 42°F/5.6°C ± 5º............ Open
= short).
Below 12°F/-11°C ± 7° ........... Closed
Service Test - 3: Evaporator Fan and Air Baffle Motors
Freezer Volt .......................................... 115 VAC ■ Control the RC and FC evaporator fan motors by depressing SW3
Evaporator Heater Wattage................................... 435 ± 5% W (01= both fan motors off. 02 = FC fan on).
Resistance .............................. 30.4 ± 5% Ω ■ Depress SW3 once to advance. Service Test 3 will flash quickly and
advance to tests 13/23 very quickly. The result is RC fan on, pantry
Controls air damper on. Pantry air damper will open and close automatically
Control Board Volt .......................................... 120 VAC, 60 Hz (13 = damper open, 23 = damper closed). Verify airflow inside
See control board section for pantry on lefthand side when damper is open (13 displayed).
Airflow in pantry will cease when “23” is displayed.
diagnostics.
■ Depress SW3 to advance to last step (04 = both RC and FC fans
Thermistor Temperature ............................ Resistance on).
77°F/25°C ............................... 2700 Ω ± 5.0% Service Test - 4: Compressor/Condenser Fan Motor
32°F/0°C ................................. 7964 Ω ± 1.0% ■ There will be a delay of 3 seconds before start of Sub Step 01.
0°F/-18°C................................ 23,345 Ω ± 2.0% NOTE: Each test is timed and will automatically proceed to the
next step. User will not be allowed to exit test. If exit is attempted,
Light Switch Type......................................... SPDT NO/NC
an invalid chime will sound.
Volt .......................................... 125/250 VAC ■ Control the sealed system loads by selecting SW3 (01 = initialize
Current .................................... 8/4 A dual evaporator valve in home position (4 min.), 02 = close both
Ice and Water RC and FC evaporator valves (1 min.), 03 = turn compressor on (1
min.), 04 = keep compressor on. Drive the valve to RC position and
Dual Water Valve Watts ....................................... Green side: 20 W turn RC fan on, 05 = keep compressor on. Drive the valve to FC
Red side: 35 W position and turn FC fan on. Verify airflow from the evaporator fan.
Isolation Valve Watts ....................................... 20 W (Green) NOTE: Advance quickly through Service Test 4 to keep from locking
Ice Box Fan Rotation................................... Clockwise
in. Once locked in, you cannot exit, and must wait approximately 10
(facing end opposite shaft)
minutes.
RPM ........................................ 3500 RPM Service Test - 5: Compressor Status/Speed
Watt ......................................... 4.2 ± 15% W @12.7 VDC ■ Initial Display 02 = Minimum speed
■ Depress SW3. Display = 03. Compressor ramps up to
maximum speed. When maximum speed is reached, 01 is
displayed.
■ Depress SW3. Display = 04. Speed ramps down from
maximum to minimum speed. Display = 02.
2
Service Test - 6: Defrost Heater/Bi-metal Service Test - 22: Water Filter Usage
NOTE: If bi-metal is open, it will need to be bypassed for heater to NOTE: Not normally used.
operate. Heater should be on. Display will be blank until a valid reading ■ The current water filter status in gallons used since last
is displayed (01 = bi-metal closed, 02 = bi-metal open). reset displays in 2 sequential flashes on the UI display. A dash
Service Test - 7: Defrost Mode Selection will display to show the end of the number (00/0- to 99/9-).
■ The defrost mode can be set by using SW3. In ADC mode, Example: 123 will be displayed as “12 3-.”
the refrigerator will automatically defrost after a minimum Service Test - 23: Water Filter Time
of 8 hours of compressor run time up to a maximum of 96
hours of compressor run time, depending upon refrigerator ■ The current water filter status in days since last reset
usage. In basic mode, the refrigerator will automatically displays in 2 sequential flashes on the UI display. A dash
defrost after 8 hours of compressor run time (01 = ADC on, will display to show the end of the number (00/0- to 99/9-).
02 = basic mode on 8 hour timer). Example: 123 will be displayed as “12 3-.”
Service Test - 8: All UI (User Interface) Indicators Service Test - 24: Water Filter Reset
■ Verify that all LED indicators and UI display digits turn on ■ The current times the water filter was reset display in 2
automatically. All indicators on for 30-second time-out. sequential flashes on the UI display. A dash will display to
Service Test - 9: UI Button and Pad Test show the end of the number (00/0- to 99/9-). Example: 123
will be displayed as “12 3-.”
■ Displays the user interface buttons, and ice and water
dispenser pad status as described in the following chart. Service Test - 26: Main Control Software Version
NOTE: Do not use SW4 or SW5 as these are used only to NOTE: Not normally used.
navigate through the Service Diagnostics. ■ The main control software version displays in 3 sequential
flashes on the UI display.
Press Digit 1 Digit 2
NOTE: Software version is repeatedly displayed during this
SW1 1 test (00/00/00 to 99/99/99).
SW2 2 Service Test - 27: Dispenser UI Control Software
SW3 3 Version
SW6 6
NOTE: Not normally used.
■ The dispenser UI control software version displays in 3
Ice and Water Pad 1
sequential flashes on the UI display.
NOTE: SW4 and SW5 are used for navigation and are not displayed. NOTE: Software version is repeatedly displayed during this
Service Test - 11: Dispenser Lighting test (00/00/00 to 99/99/99).
■ Pressing SW3 will change the dispenser lighting setting Service Test - 29: Low Voltage IDI Software Version
from OFF (0%) to ON (100%) to DIM (50%). Status indicator NOTE: Not normally used.
light is blank.
Service Test - 12: Accent Light Turns On ■ The low voltage software version displays in 3 sequential
flashes on the UI display.
Service Test - 15: Ice Level Sensor NOTE: Software version is repeatedly displayed during this
■ Displays the ice bin status in real time on the UI display. test (00/00/00 to 99/99/99).
Verify that the full and not full levels display correctly (01 =
bin full or not present, 02 = bin not full). Service Test - 31 Touch Input Module Software
Service Test - 16: RC Door Switch Input NOTE: Not normally used.
■ Displays the RC door status in real time on the UI display. ■ The dispenser UI control software version displays in 3
Verify that the open and closed statuses display correctly sequential flashes on the UI display.
(01 = RC door open, 02 = RC door closed). NOTE: Software version is repeatedly displayed during this
Service Test - 17: FC Door Switch Input test (00/00/00 to 99/99/99).
■ Displays the FC door status in real time on the UI display. Service Test - 32: Ambient Thermistor UI Control
Verify that the open and closed statuses display correctly ■ This is an internal board test. The board will check the
(01 = FC door open, 02 = FC door closed). resistance value of the thermistor and display the results (01
Service Test - 18: Ice Door Motor = pass, 02 = open, 03 = short).
■ Displays the ice door stepper motor state on the UI display. Service Test - 33: Humidity Sensor UI Control
Press ice dispenser paddle and verify that the mechanical
operation of the ice door corresponds to the component ■ Relative humidity test (humidity % value 0-99 = pass or Er =
status indicator. (01 = closed, 02 = opening, 03 = open, 04 UI failure)
= closing). Service Test - 34: Vertical Mullion Heater Mode
NOTE: Ice door will have a delay in closing after the ice ■ Set the vertical mullion heater sensor mode by selecting
paddle is released. SW3 (01 = sensor operation on, 02 = sensor operation off)
Service Test - 19: Ice Maker Fill Tube Heater Status (heater on 100%).
■ Control the ice maker fill tube heater by selecting SW3 Service Test - 35: Vertical Mullion Heater Status
(toggle between on and off) (01 = on, 02 = off). ■ Control the vertical mullion heater by selecting SW3 (toggle
Service Test - 20: Water Filter Usage Rating between on and off) (01 = on, 02 = off).
NOTE: Not normally used. Service Test - 36: Ice Box Fan
■ The total water usage rating in gallons for the water filter ■ Check for fan operation. Control ice box fan by selecting
displays in 2 sequential flashes on the UI display. A dash SW3. Display the status on Temp Display. (01 = on, 02 =
will display to show the end of the number. (00/0- to 99/9-). off). Verify airflow from the ice box fan.
Example: 123 will be displayed as “12 3-.” Service Test - 37: Ice Box Thermistor
Service Test - 21: Water Filter Time Rating ■ The board will check the resistance value of the thermistor
NOTE: Not normally used. and display the results on the Temp display (01 = pass, 02 =
open, 03 = short).
■ The total time rating in days for the water filter displays in 2
sequential flashes on the UI display. A dash will display to Service Test - 38: Forced Defrost Mode
show the end of the number (00/0- to 99/9-). Example: 123 ■ Set the forced defrost mode by selecting SW3 (OF = no
will be displayed as “12 3-.” forced defrost, Sh = short defrost, Lo = long defrost).
3
NOTE: If a forced defrost is selected, defrost will occur Service Test - 58: Ice Maker Heater Activation and
immediately after exiting the Service Diagnostic mode. Thermistor
Service Test - 39: RC Evaporator Thermistor ■ Press SW3 to activate the ice maker heater and to toggle
■ The board will check the resistance value of the thermistor between on and off.
and display the results on the Temp display (01 = pass, 02 = NOTE: Digit 1 displays the state of the heater. Digit 2
open, 03 = short). displays the thermistor state.
Service Test - 40: Horizontal Mullion Heater Mode Digit 1 (0 = ice maker heater off, 1 = ice maker heater on)
■ Set the horizontal mullion heater sensor mode by selecting Digit 2 (0 = temperature warmer than harvest temperature,
SW3 (01 = sensor operation on, 02 = sensor operation off) 1 = temperature cooler than harvest temperature, 2 = open,
(heater on 100%). 3 = short)
Service Test - 41: Horizontal Mullion Heater Status Service Test - 59: Ice Maker Motor
■ Control the horizontal mullion heater by selecting SW3 ■ Press SW3 to activate a motor sequence and toggle
(toggle between on and off) (01 = on, 02 = off). through each test.
Service Test - 42: UI EEPROM Control Software NOTE: Digit 1 displays the state of the motor. Digit 2 displays
Version the status of the motor. Once initiated, the sequence cannot be
NOTE: Not normally used. exited.
■ The dispenser UI control software version displays in 3 Digit 1 (0 = motor off, 1 = motor rotating clockwise
sequential flashes on the UI display. until home position, 2 = motor off, 3 = motor rotating
NOTE: Software version is repeatedly displayed during this counterclockwise until home position.)
test (00/00/00 to 99/99/99). Digit 2 (0 = in progress, 1 = completed, 2 = harvesting not
Service Test - 43: UI FLASH Control Software Version complete)
NOTE: Not normally used. NOTE: “Harvesting not completed” does not exit the test, but
indicates the time-out of 70 seconds has passed.
■ The dispenser UI control software version displays in 3
sequential flashes on the UI display. Service Test - 60: Pantry UI Software Version
NOTE: Software version is repeatedly displayed during this NOTE: Not normally used.
test (00/00/00 to 99/99/99). ■ The pantry UI control software version displays in 3
Service Test - 45: Ice Maker Water Fill Test sequential ashes on the UI display.
NOTE: Before initiating this test, go to Service Test 57. Initiate NOTE: Software version is repeatedly displayed during this
ice maker harvest to ensure that all ice is ejected from mold test (00/00/00 to 99/99/99).
before filling. Service Test - 63: All Pantry UI indicators
■ After an initial 3-second delay, displays the ice maker water ■ Verify that all pantry LED indicators and pantry UI display
fill state on the UI display. Press SW3 to start water fill. digits turn on automatically. All indicators on for 30-second
Pressing SW3 will toggle between on and pause (02 = off, time-out.
03 = on, 04 = paused).
Service Test - 64: Pantry UI Button Test
Service Test - 46: Water Dispensing Test
■ Displays the pantry UI button function.
■ Displays the status of the water dispense valve. Press the
water dispenser pad to start water dispense (00 = water Label Control Key Digit 1 Digit 2
dispense valve off, 01 = water dispense valve on).
Select SW703 0 5
Service Test - 56: Ref. Compartment Ice Maker Error
Codes Service Test - 65: Pantry Thermistor
■ Displays active ice maker error codes on the UI display. ■ The board will check the resistance value of the thermistor
and display the results on the Temp display (01 = pass, 02 =
E0 = No errors E3 = Heater time-out open, 03 = short).
E1 = No cooling E4 = Dry cycle Service Test - 66: Manufacturing Codes
E2 = Motor lost position E5 = Timed ice making ■ Displays the active manufacturing errors codes stored in
the UI. Press SW3 to toggle between the errors. See status
Service Test - 57: Ice Maker Harvest on Temp display (E0 = no error, E1 = LPIM motor faulty, E2
■ Press SW3 to activate a harvest sequence. = damper cycle not completed, E3 = thermistor faulty, E4 =
ice bin not present or full, E5 = heater bi-metal faulty, E6 =
NOTE: Digit 1 displays the state of the sequence. Digit 2 dispenser UI EEPROM faulty, Er = communication failure).
displays the outcome of the sequence. Once initiated, the
sequence cannot be exited. NOTE: Test is used by Whirlpool manufacturing plant only.
Digit 1 (0 = heater and motor off, 1 = ice maker heater on, 2 = Service Test - 67: Water Filter Switch Status
motor rotating clockwise until it nds home position.) ■ Displays the water lter switch status in real time on the UI
Digit 2 (0 = in progress, 1 = harvesting completed, 2 = display. Verify that the open and close statuses display
correctly (01 = switch open, lter not installed, 02 = switch
harvesting not completed. Doors must be closed.) closed, lter installed).
NOTE: “Harvesting not completed” does not exit the test, but Service Test - 73: Pantry Heater Status
indicates the time-out of 70 seconds has passed.
■ Control the pantry heater by selecting SW3 (toggle between
on and off) (01 = on, 02 = off).
W11431939A 04/20
©2020 All rights reserved. Printed in U.S.A.
4
FOR SERVICE TECHNICIAN’S USE ONLY
Schematic Wiring Diagram
W11431939A W11431939A
Assy: W11362273 Assy: W11362273 DWG. No.: W11362274 Rev. B
COMPONENT FROM TO VOLTAGE CONDITIONS COMPONENT FROM TO VOLTAGE CONDITIONS COMPONENT FROM TO VOLTAGE CONDITIONS
P1-1 P1-2 115 VAC Constant 115 VAC P4 P4-3 Communication J1A-4 J1A-1 14 VDC Constant 14 VDC.
Power Supply
Pantry UI
P1 J1A
P1-3 P1-4 Constant 115 VAC P5-1 P5-2 RC thermistor output = 1.5 to 5 VDC. J1A-2 Communication
P5 5 VDC
P2-1 P2-4 Constant 14 VDC P5-3 P5-4 FC thermistor output = 1.5 to 5 VDC. J3A-1 J3A-3 14 VDC LED output = 14 VDC, when turned on.
J3A
P2 P2-2 P2-5 14 VDC Constant 14 VDC P7-1 P7-2 5 VDC Ice maker thermistor output = 1.5 to 5 VDC maximum. J3A-2 J3A-4 5 VDC Pantry thermistor output = 1.5 to 5.0 VDC.
P7
P2-3 P2-6 Constant 14 VDC P7-5 P7-6 14 VDC Ice maker motor output. Press SW3 to activate Test 57. Up to a 2 minute delay. J1-1 J1-2 0 VDC when water dispenser pad is pressed. 14 VDC when released.
P1-1 P1-2 Constant 115 VAC P8-1 P8-2 5 VDC Ice bin thermistor output = 1.5 to 5 VDC. J1 J1-1 J1-3 14 VDC Ice dispenser pad is pressed* (if J1-3 is used).
P1 115 VAC
P1-2 P1-4 Condenser fan. Service Test 4. 115 VAC, if condenser fan on. P8-5 RC evaporator thermistor output = 1.5 to 5 VDC. J1-2 J1-3 Ice dispenser pad is pressed* (if J1-3 is used).
P8
Main Control
P2-1 P1-2 RC or FC door open = 115 V. Doors closed = 0 V. P8-3 P8-4 5 VDC Ice box fan PWM connection. J2-1 J2-8 Flipper mullion heater. Service Test 35. Press SW3 = 14 VDC
P2-2 P1-2 Air baffle feedback. Service Test 3, Step 3. P8-7 P8-8 3 to 6 VDC Inverter output 3 to 6 VDC when compressor is running.* J2-4 J2-6 Constant 14 VDC.
Dispenser Board
FC defrost heater output, bi-metal bypass. Service Test 6. 115 V, if bi-metal P9 P9-2 P9-3 12 VDC Shelf lighting output. J2-7 J2-11 Ice door stepper motor is active* (if used).
P2-3 P1-2 J2 14 VDC
closed. P12-4 P1-2 Pantry heater output. Service Test 73. 01 = 115 VAC. J2-7 J2-12 Ice door stepper motor is active* (if used).
P2 115 VAC P12 115 VAC
Main Control
P2-4 P1-2 Water filter removed = 115 V. Water filter installed = 0 V. P12-6 P1-2 Ice maker heater output. Service Test 58. Digit 1 = 1 = Heater on (115 V). J2-7 J2-13 Ice door stepper motor is active* (if used).
P2-5 P1-2 Air baf output. Service Test 3, Step 3. P13-1 P13-2 3-way refrigerant valve. Cannot check voltage output. J2-7 J2-14 Ice door stepper motor is active* (if used).
P2-6 P1-2 Fill tube /fascia/pantry heater output. Service Test 19. 01 = 115 V. 02 = 0 V. P13
P13-3 P13-4 3-way refrigerant valve. Cannot check voltage output. J3-1 J3-2 0 VDC when water dispenser pad is pressed. 14 VDC when released.
P2-7 P1-2 FC defrost heater output with bi-metal. Service Test 6. 115 V. P14-1 P14-2 FC fan motor output. Service Test 3, Step 2. J3 J3-1 J3-3 14 VDC Water dispenser pad is pressed* (if J3-3 used).
P3-1 P2-1 RC or FC door open = 115 V. Doors closed = 0 V. P14 P14-3 P14-4 14 VDC RC fan motor output. Service Test 3, Step 3. J3-2 J3-3 Water dispenser pad is pressed* (if J3-3 used).
P3-3 P1-2 Ice maker water valve. Service Test 25. Digit 1 = 1 = 115 V (water valve on). P14-7 P14-6 Constant 14 VDC. J5-1 J5-3 14 VDC Constant 14 VDC.
115 VAC J5
P3 P3-4 P1-2 Water dispensing valve. Service Test 25. Digit 2 = 1 = 115 V. J1-1 J1-3 14 VDC Constant 14 VDC. J5-2 Communication
Receiver/
Emitter
P3-5 P1-2 Left RC door must be closed = 115 V. Open = 0 V. J1-2 Communication J6 J6-1 J6-3 14 VDC Dispenser light on.
P3-7 P3-8 130 VDC Auger output. LH RC door closed. Activate ice paddle = 130 to 140 VDC. J1
J1-5 Not used. P1-1 P1-4
P4 P4-1 P4-4 14 VDC Constant 14 VDC. P1
Aurora
Refer to Service Test 15 for verifying the emitter/receiver boards P1-3 Communication
P3-1 P3-2 Cavity light (point LED’s) output.
P3
P3-3 P3-4 Cavity light (point LED’s) output.
*Pulsing DC signal. May not be read with all meters.