I hope I’m not
boring you
Uh uh not at
all..
JUST
GET LOST!!
Human Relations
Humans?..
Species: Homo sapiens
Latin: "wise human" or
"knowing human"
As humans,
you……….
Are bipedal primates – erect body
Are social by nature
Have a highly developed brain
Are adept at communication
Establish society with - traditions, rituals,
values and laws
Appreciate beauty and aesthetics
Desire self-expression
Can build fires, cook their food, clothe
themselves and develop numerous other
technologies.
Pass down your skills and knowledge to the
next generations through education,
and most of all…………………
Each one of you is a unique…
SELF
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HAV E r i ght?
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Yo u’re an
Right again?
SELF
Self - The essential qualities that make
a person distinct from all others.
Your conduct and discourse reveals
yourself to another person
The particular characteristics of your
‘self’ determines your identity
Defining ‘SELF’….
The bundle theory of self- Man is a
bundle/ collection of different
perceptions which succeed one another
with an inconceivable rapidity and are
in perpetual flux and movement
- Hume
Self awareness = Knowing yourself
That you exist as an individual, separate from others…
That other people are similarly self-aware.
Recognition of your personality, strengths and weaknesses,
likes and dislikes.
Help recognize when you are under stress/ pressure.
A prerequisite for effective communication and IPR
Developing empathy for others.
Helps build your self esteem and confidence.
Self Awareness makes you
know…
Your wishes and desires
Your strengths & weaknesses
What motivates you and
makes you happy
What you want to change
about yourself / your life
Your achievements so far
How you relate to others and,
Whether it is socially acceptable or beneficial to you
Why is self awareness
important? RR..ROAR!!
Build your self esteem and confidence
To live your values and realize your dreams
Make priorities based on what is important to you
To change your way of living
To choose a suitable career which will satisfy
you..
To give more of yourself to others
Benefit you and others in relationships
“Knowing others is wisdom,
knowing yourself is
Enlightenment.”
- Tao Tzu
JOHARI WINDOW
Eight Steps To Knowing Your “Self”
- By Kimberly Fulcher
Journal/ Diary
Meditate
Move/ Walk
Drive
Authentic Outings
Old Hobbies
New Interests
The approach you take is not important.
Humans headed for a goal…..
Are they related?
Human Relations
A connection between two or more people, groups of people,
organizations and countries.
Being together with other people and interacting with them
Important - Love, understanding, communication, trust, care,
politeness and good behaviour
Loving and close relationships- Families
Friendly relationship - friendship
Polite and friendly relationship – colleagues
Professional relationship - at work between colleagues, between
caregiver and client
Diplomatic relationships - between organizations and countries.
Good behavior forms the basis for every relation
Human Relations affects our social and professional life
Many ‘different people’
together build a…….
Human Relations Theories
Henry Taylor – “Workers are economically
motivated automatons”
Hawthorne researchers and Elton Mayo
identified the importance of ‘the human
factor’ in organizations.
Uses ‘humanization’ as a technique
Workers have social needs/ interests
Need to acknowledge and meet their
needs
2 Factor Hygiene and Motivation
Theory - Frederick Herzberg
Hygiene Theory - includes the work and organizational environment -
The organization - Its policies and its administration
Supervision on the job
Working conditions – IPR, salary, status, Job security .
Motivation - Develop intrinsic motivation with the workforce. The
motivators are -
Achievement
Recognition
Growth / advancement
Interest in the job
Both these approaches must go hand in hand, to prevent dissatisfaction.
Workers should get achievement, recognition, interest, and responsibility
Provide help, so they can grow and advance in their work.
Theory X and Theory Y
- Douglas McGregor
Theory X Assumptions – The average human being
-
Has an inherent dislike of work and will avoid it if he can.
Prefers to be directed, dislikes responsibility, is
unambiguous, and desires security above everything.
Hence, needs to be controlled/ threatened to work hard
Right?
Wrong - because man needs more than
financial rewards at work, he also needs some
deeper higher order motivation - the
opportunity to fulfill himself..
Theory Y Assumptions
Expenditure of physical/ mental effort in work is as natural as
play or rest.
Control and punishment are not the only ways to make people
work
A committed man will direct himself to the aims of the
organization.
A satisfying job results in commitment to the organization.
The average man learns, not only to accept, but to seek
responsibility.
Employees could solve work problems by imagination,
creativity, and ingenuity
In modern industrial life, the intellectual potentialities of the
average man are only partially utilized.
Staff will contribute more to the organization if they are treated as
responsible and valued employees.
“Sir, I have a
suggestion”
“Yes”?
Stages of forming human
relations
Exploration phase
• Seek clues and information - form opinions and impressions about each other.
• Learn about oneself and the people you work with
Consolidation phase
• First impressions can be deceptive due to misleading information.
• Repeated behaviour patterns help in gauging levels of frankness, openness,
truthfulness, reliability, credibility and integrity of a person.
• Keep records on the behaviour to help understand them.
Preservation phase
Stage of mutual understanding based on trust and acceptance of each
other's good and bad points, weaknesses and strengths.
For productive Human
Relations
The 21 Greatest Ideas In
Human Relationships
- By Bill McGinnis
1. "LOVE YOUR NEIGHBOR AS YOURSELF“ God's most
important commandment for all mankind.
This is the starting point
Q. And who is our neighbor?
E. Every other person is our neighbor.
But sometimes, no matter how hard we try, we still
don't like the other person very much
Q. What can we do in cases like this ?
21 Greatest Ideas………….
2. FORGIVE THE OTHER PERSON - Neutralize anger/ resentment
by making a direct conscious decision to forgive the other
person
3. TREAT THE OTHER PERSON THE WAY YOU WOULD LIKE TO
BE TREATED.
- The "The Golden Rule"
Apply this rule to almost any situation, and you will not be far
wrong. The Golden Rule puts The Law Of Love into action.
The remaining eighteen ideas are specific applications of The
Golden Rule to different kinds of situations.
4. SMILE AND BE FRIENDLY .
5. BE COURTEOUS
6. BE TRUTHFUL, WITHOUT GIVING
OFFENSE.
7. REMEMBER THE OTHER PERSON'S NAME, AND USE
IT FREQUENTLY.
8. DON'T ARGUE
9. FIND AREAS OF AGREEMENT – Relationships are
much better this way
10. DON'T CRITICIZE - Criticism is poison to good
human relationships.
It builds hostility and bad attitudes.
11. SHOW HONEST APPRECIATION.
12. TRY TO SEE THE OTHER PERSON'S POINT OF
VIEW
13. GIVE YOUR FULL ATTENTION TO THE OTHER
PERSON WHEN HE IS TALKING
14. TALK ABOUT THE OTHER PERSON'S INTERESTS.
15. ADMIT YOU MAY BE WRONG - This idea is
surprisingly powerful and useful!!
16. LET THE OTHER PERSON DO MOST OF THE
TALKING
17. LET THE OTHER PERSON TALK ABOUT HIMSELF.
18. LET THE OTHER PERSON TAKE SOME CREDIT.
19. LET THE OTHER PERSON SAVE
FACE (maintain dignity)
20. HOLD THE OTHER PERSON, AND YOURSELF, TO
HIGH AND NOBLE STANDARDS.
People tend to live up to the expectations others
have of them – whether more or less.
21. GO THE EXTRA MILE – do something more than
the other person expects of you
For effective Human Relations
With good Human Relations,
the sky is the limit
ThanQ
