UGANDA CHRISTIAN UNIVERSITY

MBALE UNIVERSITY COLLEGE

FACULTY OF SCIENCE AND TECHNOLOGY

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

A REPORT ON INTERNSHIP AT 100.2 EAST FM

BY: OPONDO ELVIS ES19/MUC/BSIT/003

INTERNSHIP REPORT

An Internship Report Submitted in Partial Fulfillment of the requirements for the award of a

Degree of Bachelor of Science in Information Technology of Uganda Christian University.

November, 2021

1
 DECLATION

I Opondo Elvis of Registration Number ES19/MUC/BSIT/003, sincerely declare to the best of

my knowledge that I am the sole writer of this report and no one has ever submitted this work in

Uganda Christian University or any other learning institution.

Signed: ………………………..

On this date: ………………………..

2
 APPROVAL

This report has been complied and submitted by Opondo Elvis being guided by my field

supervisor at Uganda Revenue Authority with the approval of the following supervisors;

Field Supervisor:

Signature………………..

Date and Stamp………………

Mr. Onyalla Anthony

3
Production Manager.

Academic Supervisor:

Signature………………..

Date and Stamp………………

Mr. Mutemere Joseph

Computing and Technology Head of Department.

4
 DEDICATION

I dedicate this internship report to my father Mr. Opondo Senturious Ben for the financial

and emotional support towards my academic endeavors and to Akoth Meghan my daughter

for the joy you bring to my life. May the Almighty God protect and provide for you all.

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 ACKNOWLEDGEMENT

I would like to give gratitude to the management of 100.2 East FM and Uganda

Christian University for the opportunity to gain practical skills in line with information

technology so as to partially fullfill the requirement for the award of degree of

Bachelor of Science in Information technology.

My heartfelt appreciation is extended to the manager East FM, Mr. Ochieng Benard,

my field supervisor Mr. Onyalla Anthony for the opportunity to gain skills at your

facility.

To the staff of East FM, I appreciate the teamwork spirit you inculcated in me.

I will always remain indebted to my academic supervisor Mr. Mutemere Joseph for the

time you offered to guide and supervise my learning, I feel so honored to be under

your instruction.

6
 ABSTRACT

Since it is a requirement for a student offering a Bachelor‟s degree in information

technology gain practical skills through internship attachments in an Information
Technology based facility, I trained at 100.2 East FM.
I was accepted by East FM as an intern IT officer on 17th August 2021 for a period of
6 weeks. The period shortened as a Covid 19 preventive measure. In this report, I
have highlighted the experience and skills I gained, challenges that I faced and
actions taken in solving the problems during my training. My training focused mainly
on computer networking, hardware installation, repair and maintenance, systems
administration.
Other activities I got involved in were among others community outreaches where I
interacted with the general population which gave me the chance to interview
members of the community and also capture data using cameras.

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 ABBREVIATIONS AND ACRONYMS

FM FREQUENCY MODULATION
LAN LOCAL AREA NETWORK
VLAN VIRTUAL LOCAL AREA NETWORK
UPS UNINTERRUPTED POWER SUPPLY
CPU CENTRAL PROCESSING UNIT
RAM RANDOM ACCESS MEMORY
CMOS COMPLEMENTARY METAL 0XIDE SEMI
CONDUCTOR
HDD HARD DISK DRIVE

PCI PERIPHERAL COMPONENT

INTERCONNECT
IDE INTERGRATED DRIVE ELECTRONICS

SATA SERIAL ADVANCED TECHNOLOGY

ATTACHMENT
CD COMPACT DISK

I/O INPUT/OUTPUT

ALU ARITHMETIC LOGIC UNIT

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TABLE OF CONTENTS

Cover page………………………………………………………………………………………1
Declaration...................................................................................................................................2
Approval...................................................................................................................................3,4
Dedication.....................................................................................................................................5
Acknowledgement.........................................................................................................................6
Abstract..........................................................................................................................................7
Abbreviations and Acronyms.........................................................................................................8
Contents…………………………………………………………………………………………..9
Introduction………………………………………………………………………………………10
Objectives………………………………………………………………………………………..11
Station profile……………………………………………………………………………….11,12
Budget………………………………………………………………………………………..13
Objectives of Internship……………………………………………………………………14,15
Organizational profile………………………………………………………………………16
Management structure…………………………………………………………………………16
Mission…………………………………………………………………………………………17
Vision…………………………………………………………………………………………17
Code of conduct………………………………………………………………………………17
Core values……………………………………………………………………………………18
Field activities……………………………………………………………19,20,21,22,23,24,25,26
Field experiences……………………………………………………………………………27
Challenges……………………………………………………………………………………28
Recommendations……………………………………………………………………………29
Conclusion……………………………………………………………………………………30
Appendix (agency work plan)………………………………………………………31,32,33,34

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 INTRODUCTION

East Fm 100.2 is a subsidiary of TAN Group of Companies. A Tanna Family concern

built on years of experience in Distribution for Telecoms, Tan Oils, Tan distributors of

Nile breweries products, Tour and travel as well as Property and Mineral Water

manufacturing.

EAST FM is the latest addition to the group as a media arm and brings to you an

authentic eastern Uganda radio with an urban feel that is tailored to the lifestyle of

the audience that runs the economy. With coverage of 150km radius from TORORO

town therefore covering Busoga sub-region, the great Bukedi region, Teso sub-region,

Bugisu Region, Kapchora and islands on the Lake Victoria as well as some of the

Western Kenya Districts.

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Our objectives:

 To promote small and medium sized enterprises (SME) in and out of the region through

mass media advertisements.

 To capture the ignored demographic groups like the youths who constitute Uganda‟s

largest population through competitive programmes.

 To gradually unite the diverse cultures in the region.

Relevancy and scope of our station:

 We are an urban English, luganda, Swahili, Ateso, Jopadhola and few slung radio which

has the latest recordings, production and broadcasting hardware‟s and software‟s that

are efficient.

 We are also located in the heart of Tororo town giving our business partners easy

accessibility to our services.

 We attract both literate and illiterate audience, because of the urban house style that

entails international and national languages.

STATION PROFILE

Name: EAST FM,

Slogan: “Midundo zaidi”

Frequency: 100.2 FM

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LOCATION: Tororo Market street Corner Café building opposite UMEME

office.

Language Medium: English, Kiswahili, Luganda, Ateso, & Japadhola.

Broadcast Times: 24 hours

Transmitter Power: 250 watts

Format: Music, Talk, News and Sports.

Coverage: East and North Eastern Uganda and parts of Western Kenya i.e.

Busoga Region, The Great Bukedi, Bugishu, Kapchorwa,Teso Region, Some parts

of Karamoja and Bungoma, Kakamega, Mumias , Eldoret and Kisumu In the

Western Province of Kenya

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 Budget:

The media house feeds its budget from running adverts and announcements brought in

by organisations and the business community in Tororo town, thanks to its location in

the heart of Tororo town.

Some of the organizations that have done business with East Fm on

child and women related issues;

Organization Type of business Status

Plan international Talk shows and spot Completed
messages
World Vision Talk shows and spot completed
messages on Child
safety amidst the
COVID 19 pandemic,
Justice canters Talk shows and spot Still running
messages on child
marriage, and property
sharing
International justice Talk shows on Gender completed
mission based violence and
Harmful practices
UWOPA Talk shows on Gender completed
based violence
UGANET Talk shows on Gender Still running
based violence

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What Internship is about.

Internship/Industrial training refers to a program which aims at providing supervised

practical training within a specified timeframe. This is always carried out in either
government organization or in a private entity.
A student on internship is given practical guidance on the course they are pursuing.

Objectives of industrial training.

There are several objectives of industrial training to the student, organization and university,
and some of them are listed below;

To the student,

To give the student an opportunity to put theoretical knowledge learnt in to practice. 

To give the student an opportunity to gain more practical skills. 


To give the student an opportunity to learn how to relate with the people in the field that is to
say be a team player. 

To give the student exposure to the rapidly changing technological world. 

To get exposed to working pressures, learning to cope up with them and appropriately
respond to them i.e. learn to beat deadline. 

To develop the skill of punctuality and responsibility at the work places. 

To learn to easily adapt to new working environments. 

To develop a student’s computing skills in various skills like networking and information
security. 

To improve technical skills by having hands on working experience at the industrial training
places.

Objectives of industrial training to the organization include;

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The organizations aim at tapping new and bright ideas that trainees/interns usually possess,
and such ideas can be used by the companies to improve their services and their earnings. 

The organizations view industrial training as an opportunity for future recruitment of

employees whereby trainees/interns who display exceptional abilities can be recruited by the
companies in the near future. 

Some organizations view industrial training as an opportunity for tapping cheap labor from
the interns for that specified period of time. 

It is a compulsory obligation for the companies/organizations to offer training to students

from tertiary institutions such as universities, technical colleges and technical schools.

Objectives of industrial training to the university include;

To provide the students with practical work to consolidate the theoretical work taught at the
University. 

To create a working link between the university and the organization where the student is
training from. 

The University views the industrial training places as the partners in the task of educating the
students.

The students are expected to obtain new ideas from their industrial training places which
when presented to the university through the reports, can help the university to modify the
content of the syllabi so as to suit the job standards. 

Industrial training acts as an evaluation of the universities by the companies/organizations

and hence if the student interns display credible knowledge, the university gets a good
recommendation.

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 ORGANIZATION PROFILE
East Fm 100.2 is a subsidiary of TAN Group of Companies. A Tanna Family concern

built on years of experience in Distribution for Telecoms, Tan Oils, Tan distributors of

Nile breweries products, Tour and travel as well as Property and Mineral Water

manufacturing.

EAST FM is the latest addition to the group as a media arm and brings to you an

authentic eastern Uganda radio with an urban feel that is tailored to the lifestyle of

the audience that runs the economy. With coverage of 150km radius from TORORO

town therefore covering Busoga sub-region, the great Bukedi region, Teso sub-region,

Bugisu Region, Kapchora and islands on the Lake Victoria as well as some of the

Western Kenya Districts.

MANAGEMENT STRUCTURE AND HIERACHY

GENERAL MANAGER

PROGRAMMES MANAGER SALES MANAGER PRODUCTION MANAGER

FRONT DESK OFFICER

RADIO PRESENTERS

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 Mission :
To become the regions number one radio station and most popular urban media house

in the east of Uganda and western Kenya.

Vision :
To be the most creative urban radio station for the people in the region by enriching

their lives with programmes and services that inform, Educate, and Entertain, hence

providing commercial and social transformation.

Code of Conduct expected from the staff at EAST FM

1. Descent dressing is recommended

2. Discipline should attained

3. Confidentiality is necessary

4. Making loose talks and unguarded statements is not allowed

5. Politics engagement is not allowed

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EAST FM core values

Excellence:

we pledge to offer the highest quality of service through continuous

improvement and innovation to extend client expectations.

Integrity:

we shall consistently serve our clients with impeccable conduct, paying

attention to the rules and regulations and taking responsibility for our actions

Team work:

we shall promote team effort, interdependence and trust in the execution of

duties and build on the partnerships to achieve our set goals.

Respect:

we believe that everybody matters; we shall therefore highly esteem our

clients as we strive to deliver a responsive service.

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 FIELD ATTACHMENT ACTIVITIES

HARDWARE REPAIR AND MAINTENANCE.

System unit. I opened a systems unit/case and disassembled the different

components found in it. The different components that I identified were;

 CPU

 RAM chip

 CMOS battery

 South Bridge

 North Bridge

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 HDD

 PCI slots

 Fan

 IDE cables

 SATA cables

 Motherboard

 CD-drive

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  Power Supply Unit

 IDE connectors

CPU

The central processing unit (also known as the microprocessor) is the brain of

computer it is where the processing of data takes place. It carries out the

instructions of a computer program by performing basic arithmetic, logical,

control and I/O operations.

The CPU has four primary functions: fetch, decode, execute and write back.

Fetch The CPU gets the instruction that it needs to run in a program and each

instruction in a program is stored in a specific address. The CPU has a program

counter which keeps track of the CPU‟s position in the program. Decode Here the

compiler of a specific language breaks down the code in Assembly language that

the CPU understands. Then the Assembler translates assembling language into

binary code. Execute Using the ALU the computer performs extremely complicated

mathematical calculations.

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RAM chip

It is best known as computer memory. It is referred to as „random access‟ because

you can access any memory cell directly if you know the row and column that

intersect at that cell.

RAM has volatile memory which means the stored information on it is lost when

there is no power. RAM is used by the CPU when a computer is running to store

information that needs to be used very quickly, but the information is not stored

permanently.

CMOS battery

CMOS is a physical part on the motherboard.

It is a memory chip that houses setting configurations and is powered by an

onboard battery. It is reset in case the battery runs out of energy. The CMOS

battery power codes that runs before the operating system is loaded in a

computer.

The common tasks completed are; activating the keyboard, loading the system

drives and setting the system clock.

South Bridge

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South Bridge is an IC on the motherboard responsible for hard drive controller, I/O

controller and integrated hardware. Integrated hardware may include; the sound

card, video card if on the motherboard, USB, PCI, IDE, BIOS and Ethernet.

North Bridge

It is an Intel chipset that communicates with the computer processor and controls

interaction with the memory PCI bus, Level 2 cache and all AGP activities.

Hard Disk Drive

Its purpose is to store data or information permanently.

PCI slots

These refer to a computer bus. It helps the computer to connect to peripheral

add-on devices such as a PCI video card.

Fan

There are two fans in the systems unit, one on the power supply and other on-top

of the CPU. Help in cooling the computer especially the CPU.

IDE cables

The IDE cables connects CD drives and Hard drives to the motherboard. They

transfer data and commands between the devices but not power.

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SATA cables

It is computer bus interface for connecting host bus adapters to mass storage

devices such as hard disk drives and optical drives.

CD drive

The computer uses this to read data encoded digitally on a compact disc.

Power Supply Unit

PSU converts main AC to low-voltage DC power for the internal components of the

computer.

IDE connectors

It helps connect IDE devices to the motherboard. And this is done by the help of

the IDE connectors. A single IDE channel/connector can more two connected

devices thus the two share the channel that is to say a single request is processed

at a time.

BIOS

BIOS works hand in hand with the CMOS and the bios help set up the computer and

boot the operating system. BIOS has drivers which are low-level drivers that give

the computer basic operational control over your computer‟s hardware. There is a

BIOS setup that help in configuration of hardware settings including system

settings like time, date and computer passwords.

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Motherboard

It holds many crucial components of a computer together, including the RAM ,CPU

and connectors the I/O devices.

Printers

I got the experience to fix printers that had several problems. Like

missing cartridges, Some had fuser errors i.e. had torn sleeves, Other fuser errors

were because the connector of the cable connecting from fuser to printer board

was missing. For the first problem, the printer was easily fixed by just inserting a

cartridge

HARDWARE INSTALLATIONS:

Was guided through the installation of the LAN within the control room.

Here I replaced some of the Ethernet cables which were destroyed by vermins and

also made sure we got rid of the vermins entry points to safe guard the network

cables and other hardware.

SOFTWARE INSTALLATIONS:

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I had the opportunity to install software to the computers with the guidance of my

field supervisor. Installed windows 10 and Easy studio, a radio programing software

that controls the radio programs of the day like playing music, running adverts and

recorded sensitization message without human supervision.

COMMUNITY OUTREACH:

East FM engaged the community in a giveback exercise christened „Burudika na

East FM‟ where the listeners met the radio staff and were rewarded for their

continued loyalty.

This gave me the chance to try out the skills learnt in the lecture room like,

interviewing, listening being goods means of data capture.

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DISCUSSING THE EXPERIENCES

 I learnt how to terminate cables which is one of the ICT fundamentals. It helped me

learn how to use certain tools like the crimping tool.

 I got experience as far as the radio communication and information ethics and day

to day activities were concerned.

 I learnt being punctual and time keeping in general. EAST FM being a radio channel,

time keeping is key and work has to commence as early as possible especially the

technical team. A typical day always beginning at 8am but the technical personnel

report as early as 6pm and the last to leave.

 In hardware repair and maintenance was able to learn how to troubleshoot a printer

that is to say find what problem it has. Fix fuser units, replace cartridges.

 In the LAN was able to know learn to create VLANs and to punch in wires into data

modules that are on patch panel following the different standards learnt in theory

class.

 I was able to learn how to install software into one computer system.

I designed a website for the station which gave me a feel of real IT experience.

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 I was also able to learn how to work efficiently under minimal supervision since I

was always on sight of my field supervisor.

I learnt to be decent as an IT professional, all this was encouraged by my field

supervisor.

CHALLENGES.

o There was inadequate time to explore more in the field due to the Covid 19

restrictions on public assembly.

o Some users were impatient when some computers were being worked on.

o I was financially constrained since there was no income to allow me cater for

transportation to and from the radio station. Meals and general catering was a

challenge since the pandemic had negatively impacted the economy.

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CONCLUSIONS AND RECOMMENDATIONS

RECOMMENDATIONS

I strongly recommend that the University supports the interns financially to enable

them have a smooth and conducive atmosphere as they acquire skills during

internship.

And that University departments and faculties help to find internship placements for

the students since most of the the students are made to bribe their way through for

internship placements. The university can establish partnership with line

organizations so that they can secure internship placements for students.

I highly recommend EAST FM as a skill-rich internship placement for the students of

this mighty University.

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CONCLUSIONS.

Internship has impacted greatly my information technology career. With many many

skills to learn, from inter-personal skills, self-discipline to practical application of

theory learnt in class.

I therefore would conclude by admitting that the field attachment I carried out at

EAST FM-Tororo was very relevant the course I am pursuing, and without any doubt it

has expanded on my knowledge in the world of technology.

I sincerely thank the university, field supervisors and team members for their support,

spirit of team work and commitment. With the skills got from Internship, am sure of a

bright future in my career and a responsible community member and industrious

Citizen.

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APPENDIX:

Agency work plan

East FM Programme Line Up as seen below

DAILY SHOWS CONTENT TIME
6:00am- 7:00am………..Wake Up call!/ stress factor and 6am-10am
Twende Kazi Leo/ weather focus- birthdays
The Breakfast 7:00am-7:30am…..…….Press digest…….analysis of stories
show in papers
7:30am-7:55am………...Agriculture today: Crop and
animal husbandry
8:20am-8:30am…………strange but true and New
Discoveries
8:30am-9:00am………....Sports
9:00am-10:00am…….... Dilemma and Hot topic of the day
from current issues in the country

Jua Kali / the 10:00am-11:00am………… Health 10 am - 3pm

Midmorning show 11:00am-11:30am………….Topic of the day from current
issues
11:30am-12:00pm………….style and fashion
12:00pm-12:30pm…………...Greetings and Celebrity profile
12:30pm-1:00pm………….. Business World….market
prices, forex, market prices etc
1:00pm-2:00pm………………. Call in requests
2:00pm-3:00pm………………..lunchtime sports

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Nyumbani 3:00pm-4:00pm………………Back home calls, Worst habits 3pm-7pm
takeover/ Evening and stress factor
show 4:00pm-4:30pm……………….Traffic safety Cautions
4:30pm-5:10pm……………….Topic of the day
5:10pm-5:20pm………………..Celeb jazz{international and
local celebs}
5:20pm-6:00pm………………... Profile of Artists
6:00-6:30pm…………………….Environment and
weather..........environmental conservation tips
6:30pm-7:00pm…………………..Moto-Moto 7-7 countdown

TALK SHOW Face the Nation and Talk……Social issues, politics and 7pm-8pm
good governance
Greeting show Reading greeting cards, playing adverts and reading 8pm-9pm
announcements
My Song 9:00pm-11:00pm……………..Your requests and Stories about 9pm - Midnight
artists of songs requested
11:00pm-12:00am…………… love ballads played back to
back, the love letter and Single and searching

The Night 12:00am-3:00am………………..High energy show with tit bits Midnight - 5

Experience from the craziest Dj in the east {More music and less Am
talking} with minimal calls
3:00am-4:00am…………………Advise/caution for those
working in the night
4:00am-6:00am………………Gossip from different callers
from where they are.

WEEKEND PROGRAMS
SATURDAY
Karibu Breakfast 6:00am-7:00am…………..Lumasaba Cultural Show 6am-10am
7:00am-9:00am……………News weekly round up
9:00am-10:00am………….Silent DJ

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Face the nation Political or Social content with panel and a well-informed 7am- 10am
talk show moderator on the topic of discussion:{Politics and good
governance}

Bongo Flavour 12:00pm-1:00pm…………..Saturday afternoon on East with 12pm -2pm

Bongo Music strictly
1:00pm-1:30pm…………….Calls for regards
1:30pm-2:00pm……………...Lugambo
Weekend Sports All round sports review and preview/analysis 2pm-4am
MOTO-MOTO The countdown of the 20 most requested songs in the week. 4pm-6pm
Countdown
Cultural Teaching Discussing the indigenous culture within in the district 6pm-7pm
and its relevance today ….every Saturday it’s the
Jopadhola Culture
Reggae show Reggae music strictly and reggae requests 7pm-10pm

Groove mix Non-stop mix continues with the best DJ till dawn 10pm-6am

SUNDAY
Sunday Blessing/ 6:00am-7:00am……………….Preaching session 6am - 10am
Gospel show 7:00am8:00am……………… inspirational talk and
testimonies, Sunday regards, praise and worship songs
8:00am-9:00am……………...topic backed by Bible verses
9:00am-10:00am……………celeb jazz on gospel
artists(profile of one of them every week whether local or
international) and play requests only gospel

Eastern Classic Playing all the classics and play requests but strictly classics 10am- 2pm
What’s happening around town.

Youth Zone Youth show where they discuss issues affecting them 2pm-3pm
and how they can join hands to solve their own
problems. Different topics are discussed weekly
listeners voice… they call and contribute to the topic
Listen and enjoy Songs are played and their hidden meanings are 3pm-5pm
as you learn explained, meanings of various songs are explained and
callers give their take on what information they get
from a given song.
Cultural teachings Discussing the indigenous culture within in the district 5pm-7pm
and its relevance today ….every Sunday it’s the Ateso
Culture
THE “EYE A political talk show handling issues of Tororo. 7pm-10pm
OPENER”

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Sunday Night -welcoming people from a long weekend and finding how 9pm-12pm
Melodies the week has been and-weekend regards
-playing the slow jams
-advise for the new week ahead and inspirational talks
-more music and less talk

The Night 12:00am-3:00am………………..High energy show with tit bits 12am-5am

Experience from the craziest Dj in the east {More music and less
talking} with minimal calls
3:00am-4:00am…………………Advise/caution for those
working in the night
4:00am-6:00am………………Gossip from different callers
from where they are

34