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The chatbot assists a customer who is trying to find an order receipt but does not have the order number by transferring them to a live agent who can help further by looking up the order using other identifying information like name, email, or payment details.

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sultan williams
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17 views1 page

Transcript

The chatbot assists a customer who is trying to find an order receipt but does not have the order number by transferring them to a live agent who can help further by looking up the order using other identifying information like name, email, or payment details.

Uploaded by

sultan williams
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

BellaBot_NAM (12/29/2021, 6:25:07 PM): Hey there!

I'm Bellabot, your friendly Pandora chatbot :)


BellaBot_NAM (12/29/2021, 6:25:09 PM): You can write a few key words (cancel,
refund, return, exchange, warranty) or use the menu options.
BellaBot_NAM (12/29/2021, 6:25:10 PM): You can also transfer to a live agent in
case I can't help you.
BellaBot_NAM (12/29/2021, 6:25:12 PM): Menu Options:
Where is my order?
Missing / damaged items
Refunds, returns & exchanges
Cancellations
I need help with my warranty
Transfer me to an agent
null (12/29/2021, 6:25:31 PM): Hello I’m trying to find my order receipt
BellaBot_NAM (12/29/2021, 6:25:34 PM): Do you have your order number?
BellaBot_NAM (12/29/2021, 6:25:36 PM): Menu Options:
Yes
No
null (12/29/2021, 6:25:39 PM): No
BellaBot_NAM (12/29/2021, 6:25:41 PM): No problem! Let me transfer you to an agent
to help.
BellaBot_NAM (12/29/2021, 6:25:42 PM): Please hit "Proceed".
BellaBot_NAM (12/29/2021, 6:25:43 PM): Menu Options:
Proceed
Main Menu
null (12/29/2021, 6:25:45 PM): Proceed
BellaBot_NAM (12/29/2021, 6:25:47 PM): Ok, what's your first name?
null (12/29/2021, 6:25:54 PM): Sultan
BellaBot_NAM (12/29/2021, 6:25:56 PM): What's your last name?
null (12/29/2021, 6:26:01 PM): Williams
BellaBot_NAM (12/29/2021, 6:26:02 PM): What's your email address?
null (12/29/2021, 6:26:15 PM): [email protected]
Ashley (12/29/2021, 6:26:21 PM): How can we help you today?
null (12/29/2021, 6:26:40 PM): Hello I’m trying to find my order receipt
Ashley (12/29/2021, 6:28:08 PM): I can take a look for you what is your order
number ?
null (12/29/2021, 6:28:23 PM): I don’t have that
null (12/29/2021, 6:29:28 PM): But I do have my card number

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