Alcatel-Lucent Enterprise SoftPhone

for PC
User Manual

8AL90653ENAAed01
11/2021
 Alcatel-Lucent Enterprise SoftPhone
for PC

Introduction
Alcatel-Lucent Enterprise SoftPhone (ALE SoftPhone or ALES) is a telephony application available on
laptop, touchscreen or desktop (Microsoft® Windows OS), offering high-quality audio for rich
business conversations. The ALE SoftPhone application provides advanced telephony features and
call management for Alcatel-Lucent Enterprise OmniPCX Enterprise Purple Communication server
R100.0 and above.

Business communications are secured with encryption (based on SIP/TLS and SRTP) for remote
workers working online. ALE SoftPhone can be easily provisioned and deployed using OmniPCX
Enterprise Device Management.

ALE SoftPhone is easy to use, on-site or remotely, with an intuitive and user-friendly interface.

This document describes the services offered by the Alcatel-Lucent Enterprise SoftPhone for PC
connected to an OmniPCX Enterprise server.

2 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

1 Getting started 5
1.1 Installation 5
1.1.1 Prerequisites 5
1.1.2 Requirements 5
1.1.3 Note about Windows installation 5
1.2 Start the application 6
1.2.1 Certificate 6
1.2.2 Initial login 6
1.2.3 Preview mode 7
1.2.4 Login 7
1.2.5 Logout 7
1.2.6 Quit the application 8
2 ALE SoftPhone 9
2.1 Description of the homepage 9
2.2 Search by name feature 11
2.3 Contacts 12
2.3.1 Contact card 12
2.3.2 Create a new contact from Contacts tab 13
2.3.3 Display full contact information during a conversation 13
2.3.4 Import a contact from search to your local directory 14
2.3.5 Add or change the photo of your contact 14
2.3.6 Create a group of contacts 15
2.3.7 Add a contact to a group 15
2.3.8 Display a group 15
2.3.9 Modify a contact 16
2.3.10 Create a new contact during a conversation with an unidentified number 16
2.3.11 Modify a contact during a conversation 17
2.3.12 Delete a contact 17
2.3.13 Synchronize contacts with Microsoft® Outlook 18
2.4 Call logs 18
2.5 Programmable keys 19
2.5.1 Create a programmable key 19
2.5.2 Modify a programmable key 21
2.5.3 Move a programmable key 21
2.5.4 Delete a programmed key 22
2.5.5 Supervision 22
3 Use the ALE SoftPhone – use cases 23
3.1 Make an audio call 23
3.1.1 Using the keyboard 23
3.1.2 Using Dialpad 23
3.1.3 Using Contacts 23
3.1.4 Using Call logs 24
3.1.5 Using a contact card from the contacts tab or call logs 24
3.2 Receive an incoming call 24
3.2.1 Incoming call screen 24
3.2.2 Answer incoming call 25
3.2.3 Divert the incoming call to your voicemail 25
3.2.4 Forward the incoming call to another person 25
3.2.5 Pick up a incoming call for a monitored contact 25
3.3 During audio call 26
3.4 Put a call on hold/retrieve a call on hold 27
3.5 Transfer a call 27
3.6 Make a second call 28
3.7 Receive a second call 28
3.8 Switch between two calls 28

8AL90653ENAAed01 3 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

3.9 Conference 29
3.10 Call Routing 29
3.10.1 Telephony status 29
3.10.2 Open call routing management 30
3.10.3 No forwarding activated 30
3.10.4 Forward all incoming calls to your voicemail immediately 30
3.10.5 Forward all incoming calls to another number immediately 30
3.10.6 Forward all incoming calls to your voicemail when you are busy and/or if you don't reply 30
3.10.7 Forward all incoming calls to another number when you are busy and/or if you don't
reply 31
3.10.8 Do not disturb 31
3.11 Check your voicemail 31
4 Settings 32
4.1 Automatically start the application when logging on to Windows 32
4.2 Display the VoIP call quality indicator 32
4.3 Define keyboard shortcut for starting a call 32
4.4 Change appearance (theme, font size, language) 32
4.5 Define ringtone 33
4.6 Import ringtone 33
4.7 Activate/deactivate silent mode 33
4.8 Test and select microphone and speakers 34
4.9 Activate Microsoft® integration 34
4.10 Import/export my contact 35
4.11 Display your profile 35
4.12 Support 35
5 ALE SoftPhone extension for Microsoft® Outlook 36

4 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

1 Getting started
1.1 Installation

1.1.1 Prerequisites

• Operating system:
o Windows 10 (32 and 64-bits).
• Multimedia Windows PC:
o Laptop, desktop and touchscreen.
o RAM: 2 GB minimum.
o 300 MB free disk space.
o Full duplex sound card.
o Network Interface card (LAN, Wi-Fi).
o Processor: 2 GHz minimum.
• Compatible headset (contact your administrator for more information).
o USB headset
▪ For basic usage (volume, mute): all devices supported by Microsoft Windows:
Alcatel-Lucent Enterprise Aries, Jabra, Plantronics, Sennheiser/Epos.
▪ For advanced usage (call pick-up, hang-up).
o Bluetooth® headset: Alcatel-Lucent Enterprise Aries, Jabra, Plantronics,
Sennheiser/EPOS.
▪ For audio: Volume +/-, mute, call pick-up and hang-up supported for: Alcatel-
Lucent Enterprise Aries, Jabra, Plantronics, Sennheiser/EPOS.

1.1.2 Requirements

Before installing the application, make sure your administrator has provided you with the following:

• ALE SoftPhone installation file.

• Local and remote communication server host names.
• Your login/password.

1.1.3 Note about Windows installation

First start installation by running the ALE SoftPhone installation file.

During the installation, you can set

connectivity parameters by entering the local
and remote host names of the communication
server. You can skip this step by going the next
step. In this case, communication server host
names will be requested when you first start
the application.
The communication host names are provided by
your administrator.

8AL90653ENAAed01 5 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

During installation, you have the option to

install the ALE SoftPhone extension for
Microsoft® Outlook. This option is very useful if
you are using the Microsoft® Outlook
application and allows you to call a contact
using a phone number listed in the contact card
or in an email, directly from Microsoft®
Outlook.

1.2 Start the application

Run the ALE SoftPhone application from your desktop or from the
applications menu.

1.2.1 Certificate

To ensure data transfer security when the application communicates with your company's
communication server, the certificate must be installed on your computer. The certificate can be
installed on your computer by your administrator. If this is not the case, you will be prompted to
accept the certificate when you open the application for the first time.

1.2.2 Initial login

If you have never logged in before, the following window is displayed.

When the application is started, the ALE SoftPhone icon is displayed in the
Windows notification area.

6 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

1.2.3 Preview mode

Preview mode is available if you are not connected. It provides access to some features of the ALE
SoftPhone for people without an account.

Select the button: Login.

The login window is displayed.

Close the window without logging in by selecting the button: Close.

The ALE SoftPhone is displayed in preview mode.
This mode is used to show the interface, create local contacts,
programmable keys and to change some settings.

1.2.4 Login

When you connect for the first time a login window is displayed where you enter your
credentials. If you have not configured the connection parameters during the installation,
enter local and remote server host names in advanced settings.

Select the button: Login.

: enter your login.

: enter your password.
Remember password: validate the checkbox to store the
password for future logins.

Open advanced settings if not already open and enter the local
access host name and optionally the remote access host name.
This information is given to you by your administrator.

Select the button: Connect.

1.2.5 Logout

Select your photo/avatar (or initials if no photo/avatar is available):

Select your photo/avatar (or initials if no
photo/avatar is available).
Select the tab: Settings,
➔ My profile
And select the following menu:
Select the button: Logout.

When you are logged out, the application is still running. To stop the application, you must quit it.

8AL90653ENAAed01 7 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

1.2.6 Quit the application

Logging out or closing the main window does not stop the application.
Right-click the ALE SoftPhone icon from the Windows notification area
and quit the application by selecting the corresponding menu item.

You can quit the application without logging out of the ALE SoftPhone. In
this case, when you restart the application, authentication will not be
requested if you have previously checked the option to remember the
password in the login window.

8 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

2 ALE SoftPhone
2.1 Description of the homepage

Profile
• Display all information about your profile and the communication
servers (name, number, login, server host names, etc.).
• Logout.
Call Routing
• Forward your call to your voicemail.
• Forward your call to another number.
• Select forwarding conditions (Immediately, when you are busy
or/and when you don't reply).
• Activate the 'Do not disturb' feature.
My telephony status (the status is displayed for your information and is
only visible on your application)
• Reachable ( ).
• Call forwarded to voicemail ( ).
• Call forwarded to number ( ).
• Do not disturb ( ).
• Not connected ( ).

8AL90653ENAAed01 9 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

Personal Contacts
• Display all your saved contacts alphabetically.
• Display saved contacts belonging to the same group
alphabetically.
• Open contact card.
• Select a contact to call.
• Create a new contact.
• Create a new group.
Call logs
• Display your entire call history sorted by date (today, yesterday,
this week).
• Call back a contact.
Programmable keys and Supervision
• List all programmable keys (5 pages/24 by page are available).
• Call a programmed contact.
• Activate advanced services available using prefix.
• Create, modify, move or delete a programmed key.
• Supervise a contact.
Settings
• Define call routing.
• Define general settings (automatic start, VoIP quality, hotkeys,
date and time format).
• Define appearance.
• Define ringtone, toast options.
• Define audio settings.
• Activate Microsoft® Office integration.
• Import/export contacts.
• View or modify my profile.
• Activate logging and statistics for support.
• Display information about the application.
Search by name feature
A search bar is provided at the top of the window.
Display/hide the Dialpad.
Voicemail
• Display the number of unread voice messages.
• Access your voicemail.
Audio configuration when using PC microphone and speakers(1)

Audio configuration when using external microphone and speakers(1).

Audio configuration when using headset(1).

Audio configuration when no speaker is defined(1).

(1)
The icon is red when audio services are not available.

10 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

2.2 Search by name feature

The search is performed through your local and corporate directories. Enter letters to start your
search. The search is performed in the two contact information fields: first name and last name.
The result lists contacts whose attributes start with the string entered.

The local directory includes all contacts created in the ALE SoftPhone application and in the
Microsoft® Outlook application installed on your computer. See the following chapter for more
information about Microsoft® Outlook synchronization: Synchronize contacts with Microsoft®
Outlook.

Information about the origin of the contact is displayed near the avatar (depending on system
configuration and user preferences):

• No icon: local directory.

• : Microsoft® Outlook directory.
• : corporate directory (ldap).
• : Microsoft® Azure 365 directory.
Use filters to display:
• All: all contacts.
• My contact: only your local contacts (local
and Microsoft® Outlook directories).
• Corporate: Enterprise contacts (Corporate
and Azure 365 directories).

8AL90653ENAAed01 11 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

2.3 Contacts
Display your personal directory: all saved contacts
are displayed alphabetically. You can organize your
contacts into groups. A contact can only belong to
one group.
The local directory can be synchronized with
Microsoft® Outlook.
Available actions:

Place an audio call with a contact.

Directly transfer the active call to the

selected contact (blind transfer).

Create a new contact card.

Select a letter to display contact

alphabetically using this letter.

You can create a new contact from the Contacts tab or during a conversation.

2.3.1 Contact card

Select a contact to display the contact card.

Information available about your contact is

displayed in the following tab: Information
(business phone, mobile, extension number, email,
address, etc.).
The specific call log with the contact is displayed in
the following tab: Call logs (incoming calls,
outgoing calls, missed calls, time, numbers,
duration).

Available actions:

Place an audio call.

Open default email tool to send email to the

contact's address.

12 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

2.3.2 Create a new contact from Contacts tab

Select the tab: Contacts.

• : select the add new contact icon.

• Add information about your contact.

• : add a photo to identify your contact.

• : save the contact card in your local

directory by selecting the button: Create
contact.
• : select the X icon or the Back button to
cancel the creation.

If you want to add this contact to an existing

group, select it in the creation form.

2.3.3 Display full contact information during a conversation

Select your contact's photo/avatar (or

initials when no photo/avatar is available) in
the conversation window.
The contact card is opened. Information
about your contact and call log with your
contact are displayed.
Available actions:
Select the X icon or the photo/avatar
in the conversation window to close
the contact card.
You can directly modify the contact
card during the conversation.

8AL90653ENAAed01 13 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

2.3.4 Import a contact from search to your local directory

During a search, contacts are listed. You can create a new local contact by importing information
about the contact from the Enterprise directory.
• From the search result, open the contact
card (Enterprise directory).
• : copy the contact card to your local
directory.
• Modify the contact card if necessary.

• : save changes by selecting the button:

Modify contact.
• : select the X icon to close edit mode
without saving or close the contact card.

2.3.5 Add or change the photo of your contact

Select the tab: Contacts.

Select the contact to modify.

• : edit the contact card.

• : select the photo/avatar (or initials

when no photo/avatar is available).
• Select a new photo.
• Adjust the zoom: .

• : move the photo into the frame by

selecting it.
• The photo will be displayed in the
application either in round or square. Use
the zoom function and move the photo in
the two proposed frames (the square is
grayed, the round is inside the square).

• : save the photo by selecting the button:

Apply.

• : save changes by selecting the button:

Modify contact.
• : select the X icon or the cancel button to
close edit mode without saving.

14 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

2.3.6 Create a group of contacts

You can sort your contacts by creating groups. A contact can only belong to one group.

Select the tab: Contacts.

: select this icon to create a new group.

2.3.7 Add a contact to a group

Drag and drop a contact to add them to a group. A

contact can only belong to one group.

You can also add a contact to a group when creating or modifying the contact card (in edition
mode).

2.3.8 Display a group

Select the tab: Contacts.

Select a group to display all contacts defined in this

group.

8AL90653ENAAed01 15 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

2.3.9 Modify a contact

Select the tab: Contacts.

Select the contact to modify.

• : edit the contact card.

• Modify the contact card.

• : save changes by selecting the button:

Modify contact.
• : select the X icon to close edit mode
without saving or close the contact card.

2.3.10 Create a new contact during a conversation with an unidentified number

When you receive a call from an unidentified number, the number is displayed in the conversation
window. You can create a new contact from this number.

Select the number displayed in the

conversation window.

A new contact card is displayed with the

pre-filled number.
• Enter information about your
contact.

• : you can add a photo to

identify your contact.

• : save changes by selecting the

button: Create contact.
• : select the X icon to close edit
mode without saving or close the
contact card.

If you want to add this contact to an

existing group, select it in the creation
form.

16 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

2.3.11 Modify a contact during a conversation

Select your contact's photo/avatar (or

initials when no photo/avatar is available)
in the conversation window.
The contact card is opened. Information
about your contact and call log with your
contact are displayed.
• : edit the contact card.
• Modify the contact card.

• : save changes by selecting the

button: Modify contact.
• : select the X icon to close edit
mode without saving or close the
contact card.
• : you can delete the contact card
during the conversation.

2.3.12 Delete a contact

Select the tab: Contacts.

Select the contact to delete.

• : edit the contact card.

• : select the trash icon.
• Confirm the deletion.
• : select the X icon to close edit mode
without deleting the contact or close the
contact card.

8AL90653ENAAed01 17 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

2.3.13 Synchronize contacts with Microsoft® Outlook

Activating Microsoft® integration lets you search for people in Microsoft® Outlook 365 or Azure 365
contacts and synchronize your local contacts with Microsoft® Outlook 365.

For more information, see chapter: Activate Microsoft® integration.

2.4 Call logs

Call logs display the history of all your calls
sorted by date (today, yesterday, this
week).
• : missed calls.
• : unanswered outgoing calls.
• : answered incoming calls.
• : answered outgoing calls.

Use filters to display all calls, or to display

missed calls, unanswered calls, incoming
calls, or outgoing calls only by selecting
the corresponding vertical tabs.

Available action:

Place an audio call.

18 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

2.5 Programmable keys

Your application provides a virtual add-on
module with 5 pages and 24 programmable
keys by page. Depending on the size of the
screen, the application will group the
pages so that you have the most visible
keys. You can program a key by entering a
number or a service prefix.
If some of your contacts are monitored,
you will see your contact's telephony status
directly. A non-programed key is
represented by an empty frame (white).

2.5.1 Create a programmable key

Select the tab: Programmable keys and

Supervision.

• Select a page (the example shows a key to

program in the second page).

• : select a free key (this icon is

displayed when you move the mouse
pointer over an empty key).

: you can also right-click on free key and

select: Configure.

: select direct call number:

• To create a direct call key: enter the number of your contact.
• To define a service associated with the key: enter the service prefix followed by the
number. If a service is defined for a key without a number, the number will be requested
when you click on the key. For more information about the prefix, please contact your
administrator.
The application can propose the most commonly available services in order to facilitate
programming (some features depend on system configuration). See examples below.

Immediate forward to a number. Call pick-up feature.

Deactivate forward. Redial a recent number.
Do not disturb. Redial the last caller.
Access to voicemail. 'Meet me' conference.
Get your active call started on
Call emergency.
another device.
Welcome desk. Call guard.
Call the operator. Call associate.

8AL90653ENAAed01 19 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

2.5.1.1 Create a direct call key

Select the direct call service.

• Enter number.
• Add a name or a label (by default, the label
is pre-filled with the number). You can see
how the key will be displayed at the top of
the configuration window.
• Validate to create the key.

Phone number format supported:

• Short number for an internal contact.
• Contact number without country code for a contact in the same country.
• International number (digits only): 00 Country RegionCode Number (for example:
0033390123456).
2.5.1.2 Create an immediate forward key
Select the forward service.

• Enter the destination number.

• Add a label. You can see how the key will
be displayed at the top of the configuration
window.
• Validate to create the key.

In this example, all your incoming calls will be

forwarded to Alex Phoenix if the key is activated.

Phone number format supported:

• Short number for an internal contact.
• Contact number without country code for a contact in the same country.
• International number (digits only): 00 Country RegionCode Number (for example:
0033390123456).

20 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

2.5.1.3 Create a 'Meet me' Conference key

The 'Meet me' function is used to set up a conference with a maximum of 29 persons (maximum
value depends on the system configuration). In order for participants to join the conference, the
organizer must send the time and access code of the conference.

Select the 'Meet me' conference service.

• Enter a label.
• Enter the access code of the conference.
You can see how the key will be displayed
at the top of the configuration window. The
access code is defined by the administrator
and has to be communicated to the
participants.
• Validate to create the key.

2.5.2 Modify a programmable key

• : right-click on the programmed key to

modify and select: Modify.

2.5.3 Move a programmable key

• Drag and drop the key on a free key.

• If you move the key to another page, drag
and drop the key on the page tab first and
click on a free programmable key (empty
frame). The programmed key is moved to
that location.

Other method:

• : right click on the programmed key to

move and select: Move.

• : select a new free programmable key.

8AL90653ENAAed01 21 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

2.5.4 Delete a programmed key

• : right-click on the programmed key to

delete and select: Erase.

2.5.5 Supervision

You can monitor business call numbers. This means that you can pick up an incoming call from a
monitored contact when their phone is ringing. The administrator must configure contacts you
monitor. All supervised contacts are displayed as programmed keys (tab: Programmable keys and
Supervision).

Click on the key to call the monitored contact.

Telephony status of monitored contact is

displayed.
• Free (green): the monitored
contact is idle or out of service.
Click on the key calls the monitored
contact.
• Ringing (orange): the monitored
contact receives an incoming call.
You can pick up the call by clicking
the key. The caller is displayed
under the monitored contact's
name.
• In conversation (purple): the
caller is displayed under the
monitored contact's name.
• In conversation and receiving a
second call (purple + orange): the
monitored contact receives a
second call during a conversation.
You can pick up the second call by
clicking the key.

22 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

3 Use the ALE SoftPhone – use cases

3.1 Make an audio call

3.1.1 Using the keyboard

Enter or copy/paste a number directly into the

search area then press Enter on the keyboard.

Phone number format supported:

• Short number for an internal contact.
• International number (digits only): 00 Country RegionCode Number (for example:
0033390123456).
• Canonical number: +Country/RegionCode Number (for example: +33390123456 or +33
(0)3 90123456).
• Contact number without country code for a contact in the same country.

3.1.2 Using Dialpad

Display the Dialpad if necessary.

Dial directly the number on the Dialpad.

Available actions:

Place an audio call.

Delete the last digit entered.

3.1.3 Using Contacts

Select the tab: Contacts.

Hover mouse over a contact (highlight) or open the

contact card by selecting a contact.

Available action:

Place an audio call.

8AL90653ENAAed01 23 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

3.1.4 Using Call logs

Select the tab: Call logs.

Hover mouse over a contact (highlight) or open the

contact card by selecting a contact.

Available action:

Place an audio call.

3.1.5 Using a contact card from the contacts tab or call logs

Select the tab: Contacts or Call logs.

or

Open the contact card by selecting a contact.

Available action:

Place an audio call.

Open default email tool to send email to the

contact's address.

3.2 Receive an incoming call

3.2.1 Incoming call screen
When you receive an incoming call, a pop-up
displays information about the caller.

Available actions:
Answer the incoming call.
Decline the incoming call and forward it to
your voicemail (if voicemail is available).
Ignore the call. All devices (PC and all other
devices, such as a desk phone in case of
multiple devices) stop ringing but your caller
still hears the ringing tone. This icon is
proposed if no voicemail is defined.
Transfer the incoming call to another
number.
Close the incoming call window. The PC no
longer rings, but all other devices, such as a
desk phone in case of multiple devices,
continue to ring.

24 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

3.2.2 Answer incoming call

Answer the incoming call.

3.2.3 Divert the incoming call to your voicemail

When you receive an incoming call, you can decline

it and transfer it to your voicemail (if voicemail is
available).

3.2.4 Forward the incoming call to another person

When you receive an incoming call, select the

transfer button in the pop-up displayed.
A new pop-up is displayed.

Available actions:
Transfer the incoming call to the
destination number entered.
Transfer the incoming call to a defined
associate (defined by administrator).
Transfer the incoming call to your mobile
phone (if defined in your profile).
Transfer the incoming call to your home
phone number (if defined in your profile).
Select this icon to go back.

3.2.5 Pick up a incoming call for a monitored contact

Select the tab: Contacts.

A monitored contact is receiving an incoming call.

: this icon indicates the page where the contact
receiving the call is programmed.
• Select this page.
• Select the key (orange = ringing). The
caller is displayed under the monitored
contact's name.
• You are in communication with the
caller.

8AL90653ENAAed01 25 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

3.3 During audio call

Information about your contact, such as number, name, company and job title, is displayed in the
conversation area. The elapsed time is displayed above the same area.

You are in conversation

You are in conversation with one You are in conference with
with one contact and the
contact. two contacts.
second is on hold.

VoIP quality is displayed (5 levels). This icon is displayed when the following option
is activated: VoIP call quality indicator display.

Put the call on hold.

Retrieve the call on hold.

Activate loudspeaker.

Deactivate loudspeaker.

Open numeric keyboard to enter digits.

Hide numeric keyboard.

Transfer the call to another person.

Mute the audio. The icon is red when the audio is muted.

Unmute the audio.

Connect your two contacts and end the call.

Activate a three-way conference.

Switching between two calls. The active call is purple. The call on hold is blue.

End the active call / End the conference with all participants.

Open or close the contact card. Select the photo, the name or the avatar of the
contact to open the complete contact card in the left area. You can edit the
contact card or create a new one during the conversation.
If your contact's name is truncated, place the mouse pointer over it to display it in
its entirety.

26 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

3.4 Put a call on hold/retrieve a call on hold

Select the put on hold icon in the
conversation screen.
Retrieve the call on hold.

3.5 Transfer a call

From the conversation screen:

Select the transfer icon in the

conversation screen.
Transfer the call to an entered
destination number.
Transfer the call to a defined associate.
Transfer the call to your mobile phone (if
defined in your profile).
Transfer the call to your home phone
number (if defined in your profile).
Transfer the call to a contact using the
search feature.
Hide 'transfer to' panel.

From local contacts, call logs, or search result (blind transfer):

Select the tab: Contacts, Call logs

or use the search by name result. or or
Hover mouse over the destination
contact of the transfer (highlight) to
display the transfer icon. Select the
transfer icon. The call is directly
transferred (blind transfer).

8AL90653ENAAed01 27 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

3.6 Make a second call

By dialing a number:

Enter or copy/paste a number directly into the

search area then press Enter on the keyboard.
From local contacts, call logs, or search by name:

Select the tab: Contacts, Call logs Select the tab: Contacts, Call logs
or use the search by name result. or use the search by name result.
Hover mouse over the second contact
(highlight) to display the call icon. Select
the call icon. The first call is placed on
hold.

3.7 Receive a second call

When you receive an incoming call, a pop-up
displays information about the caller and you hear
a small beep.

Available actions:
Answer the incoming call.
Decline the incoming call and forward it to
your voicemail (if voicemail is available).
Ignore the call. Your phone no longer rings
but your caller still hears the ringing tone.
This icon is proposed if no voicemail is
defined.
Transfer the incoming call to another
number.

3.8 Switch between two calls

Select the switching icon.

28 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

3.9 Conference
You are in conversation with two
contacts. Select the conference icon.

Activate loudspeaker.

Deactivate loudspeaker.
Mute the audio. The icon is red when the
audio is muted.
Unmute the audio.

End the conference with all participants.

3.10 Call Routing

Call routing allows you to define what your phone does when you receive an incoming call:

• Forward your call to your voicemail.

• Forward your call to another number.
• Select forwarding conditions (Immediately, when you are busy or/and when you don't reply).
• Activate the 'Do not disturb' feature.

3.10.1 Telephony status

Depending on the call routing, your telephony status is displayed right beside your photo/avatar
(the status is displayed for your information and is only visible on your application):

Reachable.
Not reachable.

Depending on forwarding destination, an icon is displayed with the telephony status:

To voicemail.
To number.

Your telephony status depends on the call routing:

No forwarding activated.
Immediate forwarding.
Forward on busy.
Forward on no reply.
Forward on busy or no reply.
Do not disturb.

8AL90653ENAAed01 29 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

3.10.2 Open call routing management

Select your name beside your photo/avatar to

open the call routing settings.

You can also access call routing by selecting the corresponding tab in the application settings.

3.10.3 No forwarding activated

To do this, select: Status:

• None.

3.10.4 Forward all incoming calls to your voicemail immediately

To do this, select: Status:

• Voicemail.
• Condition: Immediately.

3.10.5 Forward all incoming calls to another number immediately

To do this, select: Status:

• Number
Enter the destination number.
• Condition: Immediately.

3.10.6 Forward all incoming calls to your voicemail when you are busy and/or if you don't reply

To do this, select: Status:

• Voicemail
• Select one of the following conditions:
Busy / No reply / Busy or no reply.

30 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

3.10.7 Forward all incoming calls to another number when you are busy and/or if you don't reply

To do this, select: Status:

• Number
Enter the destination number.
• Select one of the following conditions:
Busy / No reply / Busy or no reply.

3.10.8 Do not disturb

To do this, select: Status:

• 'Do not disturb' option.

3.11 Check your voicemail

The number of unread voicemails is displayed.

Select the voicemail icon.

Follow the instructions from the voicemail server.

Available actions:

Activate loudspeaker.

End voicemail check.

8AL90653ENAAed01 31 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

4 Settings
4.1 Automatically start the application when logging on to Windows
You can automatically start the ALE SoftPhone when you open a Windows session. Authentication
will not be requested if you have previously checked the option to remember the password in the
login window of the ALE SoftPhone.

Select the tab: Settings, ➔ General

and the following menu: ➔ Start

Activate the option: Automatically start the app when logging on to Windows.

4.2 Display the VoIP call quality indicator

Display network quality for voice over IP calls during conversation.

Select the tab: Settings, ➔ General

and the following menu: ➔ VoIP quality

Activate the option: VoIP call quality indicator display.

: VoIP quality is displayed at the top-right of the conversation window.

4.3 Define keyboard shortcut for starting a call

Define a keyboard shortcut (hotkey) for starting a call on highlighted number. Define combination
keys using function keys, Ctrl key or Alt key.

Select the tab: Settings, ➔ General

and the following menu: ➔ Hotkeys

Define the combination keys.

4.4 Change appearance (theme, font size, language)

Select the tab: Settings,
➔ Appearance
and the following menu:

Define how the name of your contact is

displayed.
Define the theme.
Define the language.

32 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

4.5 Define ringtone

Select the tab: Settings,
➔ Alerts and sounds
and the following menu:

Test and select ringtone for incoming calls.

Test and select the notification tone for new
events.
• Select the ringtone for receiving an
incoming call from the pick list.

• check the ringtone.

4.6 Import ringtone

You can use a personal ringtone by importing the WAV file.

Select the tab: Settings,

➔ Alerts and sounds
and the following menu:

• Add a new ringtone by selecting the

following item from the end of the
pick list: Select a new WAV file …
• Upload a WAV file as a ringtone by
selecting the WAV file.

• check the ringtone.

4.7 Activate/deactivate silent mode

Select the tab: Settings,
➔ Alerts and sounds
and the following menu:

Activate or deactivate silent mode by

selecting/unselecting the option: Silent
ringtone.

8AL90653ENAAed01 33 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

4.8 Test and select microphone and speakers

Select the microphone and speakers you want to use for calls.

Select the tab: Settings,

➔ Audio
and the following menu:
Select the hardware available on your computer
to use for microphone, speakers and secondary
speakers.
Turn on acoustic cancellation by selecting the
option.
By default, the primary speakers ring when you
receive a call but you can activate ringing on
secondary speakers.

Icons are displayed according to your choices:

Computer microphone and speakers.
External microphone and speakers.
Headset.
No speaker.

4.9 Activate Microsoft® integration

You need a Microsoft® Outlook 365 or Azure 365 account.

Activating Microsoft® integration lets you search for people in Microsoft® Outlook 365 or Azure 365
contacts and synchronize your local contacts with Microsoft® Outlook 365. All local contacts or
groups created, modified or deleted either in ALE SoftPhone or in Microsoft® Outlook applications
will be created, modified or deleted in both applications at the same time. For example, if you
create a local contact in ALE SoftPhone it will also be created in Microsoft® Outlook. If you modify
a Microsoft® Outlook contact it will also be modified in ALE SoftPhone.

If this option is not activated, the search displays Microsoft® Outlook contacts only if you are using
the Microsoft® Outlook application on your computer but contacts are not synchronized.

If the Outlook application is not installed on your computer, for example because you are using the
web browser to check your Microsoft® Outlook 365 mailbox, you can search a Microsoft® Outlook
contact in ALE SoftPhone by activating this option.

Select the tab: Settings, ➔ Contacts

and the following menu: ➔ Microsoft integration

Activate/deactivate Microsoft® integration.

If you activate Microsoft® integration, your
Microsoft® Outlook/ Azure credentials will be
requested.

34 /36 8AL90653ENAAed01
Alcatel-Lucent Enterprise SoftPhone
for PC

4.10 Import/export my contact

Select the tab: Settings, ➔ Contacts
and the following menu: ➔ Import/Export
You can import contacts into the application
by selecting the import button. You are
invited to choose a csv file containing your
contacts. You can download a sample to
identify the format of the imported file
(.csv).
You can export all your contacts defined in
the application by selecting the export
button.

4.11 Display your profile

Use one of the following:
Select your photo/avatar (or initials if no
photo/avatar is available).
Select the tab: Settings,
➔ My profile
and the following menu:

4.12 Support
Select the tab: Settings,
➔ Support
and the following menu:
Activate logging: Select this option to
activate logging for the current session.
Save logs…: Put the collected data into a zip
archive that can be sent to the support
team.
Uncheck the option or stop the application to
deactivate logging.

8AL90653ENAAed01 35 /36
 Alcatel-Lucent Enterprise SoftPhone
for PC

5 ALE SoftPhone extension for Microsoft® Outlook

During installation, you have the option to install the ALE SoftPhone extension for Microsoft®
Outlook. This option allows you to call a contact using a phone number in the contact card or in an
email, directly from Microsoft® Outlook. The call is established using ALE SoftPhone.

Call the originator of the message or contact card opened using the default
phone number.
The icon is grayed out if no phone number is available.

Selecting the arrow under the icon allows you to list all the numbers in the
message or contact card opened. Select a number in the list to call the
contact.

Terminate the current ALE SoftPhone call.

www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under
license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit:
www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of
their respective owners. The information presented is subject to change without notice. Neither
ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
© Copyright 2021 ALE International, ALE USA Inc. All rights reserved in all countries.

36 /36 8AL90653ENAAed01