The Art of
Communication
Arefin Rahman Himel
Medical Professional
Co-ordinator
(Patients Management & Communication)
Bangladesh Thalassaemia Samity Hospital
Communication
• Communication is the art and the process of creating and shares idea.
Channel
Encoder Decoder Receiver
Source
Message
Feedback Feedback
Communication
Hearing Smell
Seeing
Touch
Taste
Type of Communication
• Based on Communication Channels • Based on style and purpose
1) Verbal Communication: 1) Formal
a) Oral Communication 2) Informal
b) Written Communication
2) Non Verbal Communication:
a) Kinesis (Body Language)
b) Haptics (Touch)
c) Proxemics ( Space Distance )
d) Chronemic ( Time Language)
e) Sign Language
f) Para Language
Forms of Communication
Interpersonal Communication Intrapersonal Communication
Communicate with other person through Communication with own world. Such as
face to face, non verbal communication or Meditation, Yoga, Thinking, Writing diary etc
using digital platforms etc .
Small Group Communication One to Group Communication
Mostly use in professional purpose, such as This forms of communication mostly use for
Interview, business presentation, planning lecture system .
discussion etc.
Mass Communication
Communication with a large group through
Different channels
Barrier of Communication
Physical Barrier: Psychological Barrier:
Environment or Climate ; Time & Distance Emotional Disturbance; Lack of Attention
Poor Retention; Distrust and Defensiveness
Workplace Design; Noise; Informational Closed Mind and Filtering; Premature Evaluation
Overflow
Cultural Barrier:
Language; Signs and Symbols Physiological Barrier:
Deafness and Hearing Impairment
Stereotypes and Prejudices Blindness and Vision Impairment
Behavior and Beliefs Speech Disorders
Ethnocentrism; Religion Memory; Physical Condition
› .
Language Barrier:
Regional Accents, Dialects and Pidgin Semantic Barrier:
No Clear Speech Homophones, homonyms and homographs;
Use of Jargons and Slang Cultural difference; Difference in use of words
Word Choice Body language and gestures
Literacy and Linguistic Ability Differences in dialects.
Grammar and Spelling
Total Communication Process
Writing
9% Speaking
30%
Reading
16%
Listening
45%
Effective Communication
• “Effective communication is the communication which produces intended or desired
result”
• Effective Communication is a two way process – sending the right message and to the
right person. It is important to know the psychology of the people you are interacting with
for communication to be effective. For communication to be effective it is necessary to
know the circumstances of the counter entity. Effective communication includes all the
aspects of visual, auditory and kinaesthetic language to appeal the listener.
• It helps to Decision Making
• Major part of Effective Communication is –
a) Verbal b) Nonverbal c) Listining
3A of Effective Communication
Affordable
Appropriate
Applying
Effective Communication
An effective verbal An effective nonverbal
communicator: communicator:
• Clarifies • Relaxes
• Listens • Opens up
• Encourages empathically • Leans toward the other
person
• Acknowledges
• Establishes eye contact
• Restates/repeats
• Shows appropriate facial
expressions
Be an Active Listener
• Choose an appropriate physical environment
• Remove distractions
• Be open and accessible
• Maintain relaxed, open posture that shows concentration
• Offer acknowledgements (say “uh-huh”)
• Interrupt to clarify
• Understand the body language
• Make eye contact
• Consider expression and gestures
• Repeat back or summarize to ensure that you
understand.
Reason we Do not Listen
• Listening is Hard Work
• Competition
• The Rush for Action
• Speed differences (120 wpm v/s 360 wpm)
• Lack of Training
How to improve listening?
Improve your Listening Skill
• Speaking to English speakers
• Watching TV and movies
• Listening to radio
• Reading audio books
• Singing English songs
• Practicing pronunciation
• Joining conversation groups/one-on-one
conversations
Body Language
Remember that you are dealing with “PEOPLE”
• (P)OSTURES & GESTURES
• How do you use hand gestures? Stance?
• (E)YE CONTACT
• How’s your “Lighthouse”?
• (O)RIENTATION
• How do you position yourself?
• (P)RESENTATION
• How do you deliver your message?
• (L)OOKS
• Are your looks, appearance, dress important?
• (E)PRESSIONS OF EMOTION
• Are you using facial expressions to express emotion?
7C of Effective Communication
• Clear
• Correct
• Complete
• Concrete
• Concise
• Consideration
• Continuous
Any
Question
?
