MANOJ ABRAHAM 91-21
Home: 516-422-2154 / 516-213-4467 Cell: 516-808-5507
http://www.linkedin.com/pub/manoj-abraham/18/23a/4aa
OBJECTIVE
Solutions-focused Information Technology professional, eager to contribute exper
tise as well as strong technical knowledge and hands-on skills in a challenging
Desktop Support/Network Support Technician role; actively supporting a progressi
ve organization in maximizing performance.
SUMMARY
* Windows 2003 Server configuration and management
* Microsoft Office 2003/2007 (Word, Excel, Access, Power Point and Outlook)
* Hardware maintenance and support, remote assistance and remote desktop support
* LAN/WAN technologies (TCP/IP,( DNS, DHCP, UDP) and routers, switches and hubs
* Experience in a wide range of OS such as Windows3.11/ 95/98/2000/NT/Me/XP/2003
/Vista and Linux
* Strong knowledge of Active Directory(group policy, users and groups)
* Strong Knowledge of Norton Ghost imaging software
SPECIALITIES
* CompTIA A+ Certified Professional
* CompTIA Network + Certified Professional
* Microsoft Word Specialist 2003
* Microsoft Excel Specialist 2003
* Microsoft Outlook Specialist 2003
* Microsoft Power Point Specialist 2003
* Microsoft Windows Server 2003
* Microsoft Exchange 2003
PROFESSIONAL CERTIFICATION
Microsoft Certified Systems Engineer 2008, Microsoft Windows XP Professional, MC
SA 2003, MCSE 2003, MCSA 2003 Messaging (Exchange Server 2003), Network +, A+.
PROFESSIONAL EXPERIENCE
CTI TEKSOURCE, New York, NY 2009
Computer Support Consultant
* Coordinated with engineering staff to resolve technical issues.
* Performed troubleshooting and supporting of hardware and software.
* Providing desktop support for various healthcare clients in New York City (ex
. Phillips Ambulatory Care Center, Beth Israel Medical Center, Long Island Colle
ge Hospital)
Access Careers , Queens, New York 2008-2009
Computer Support (Depending & Consulting)
* Performed troubleshooting and supporting of hardware and software
* Removed and replaced existing PCs and analyzed any connectivity and installat
ion issues
Liquid Media, New Hyde Park, NY 2006 - 2008
Computer Support and On-site Technical Support to network systems
* Extended Access List configuration to control data traffic between sites
* Performed Active Directory implementation and maintenance
* Upgraded Windows 2000 domains to Windows 2003 domains.
* Implemented group security policy.
* Interacted with engineering staff regarding troublesome hardware and software
issues.
ABBA Electronics, Karama, Dubai 2001 - 2006
Customer Support Technician
* Assigned to key Etisalat and Citibank accounts as onsite Technical Representa
tive.
* Responsible for the deployment of Data Card Olympus laser printers for Etisal
at and Citibank clients.
* Performed backup utilities, install printer devices, and transfer existing da
ta.
* Performed technical support for clients' arrays of high-speed laser printers
and embossing machines.
* Performed troubleshooting and supporting of hardware and software.
Ganis Systems and Solutions, Karama, Dubai 1998 - 2000
Business Partner
* Founded Ganis Systems and Solutions as a company to provide customer support
and annual maintenance contracts for shipping companies
* Oversaw corporate and sales operations.
* Provided computer support and Internet connectivity solutions.
* Provided APC UPS printers, scanners and networks products.
Cascade Computers Ltd., Bangalore, India 1995 - 1998
Customer Support Technician
* Installed and configured computers, networks, and system upgrades for various
clients.
* Maintained system viability of clients' IT networks.
* Supplied customer service.
EDUCATION
Data Pro Information Technology, Kerala, India 1993 - 1994
* Diploma in Computer Science
Access Careers School, Queens, New York
* Microsoft Certified Systems Engineer 2008 (MCSE)
* Certification Exams Completed Successfully:
* Designing a Microsoft Windows Server 2003 Active Directory and Network Infras
tructure
* Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Activ
e Directory Infrastructure
* Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructu
re
* Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Netwo
rk Infrastructure
* Managing and Maintaining a Microsoft Windows Server 2003 Environment
* Installing, Configuring, and Administering Microsoft Windows XP Professional
* Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterpri
se Edition
* Microsoft Windows XP Professional (MCP)
* MCSA 2003
* MCSA 2003 Messaging (Exchange Server 2003)
* Network +
* A+.
MCSE (ID# 6550893)
A+ (ID# COMP001007860919)
NET+ (ID# COMP001007860919)
