The Technical Trainer’s role is to deliver training to attorneys, legal support staff, secretaries,
and administrative staff to support business processes through the leverage of technical
resources. This individual is responsible for analyzing, designing, developing, delivering, and
evaluating training programs and related courseware, including eLearning videos and training
materials/documentation.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Operational:
Develop and provide training to attorneys and staff regarding all technology including
changes and upgrades.
Design, develop, implement, and evaluate training curriculum, exercises, assessments,
supporting documentation, and other materials to be used in training.
Orient and train new employees on Wiley Rein’s network, standard software,
telephones and systems.
Schedule attorneys and staff for ongoing technical and developmental training
programs
Create and communicate training schedules in consultation with departmental decision
makers.
Create and administer training event feedback mechanisms. Analyze results, make
recommendations for training improvement, and integrate changes in curriculum
and/or courses.
Participate in evaluating new firm software applications being deployed to the firm for
purposes of training program development. Gain knowledge of new firm software
applications, including but not limited to simulating user experience, for purposes of
training program development.
Work with internal Information Services staff to stay apprised of changes and upcoming
developments in existing firm software applications for purposes of training program
development.
Maintain training room by ensuring equipment is in place and working properly,
training areas are clean, and supplies and training materials are available for all classes.
Develop and review training materials and documentation and keep them up to date.
Maintain learning management system to track training participants’ status and results.
Communicate software problems and issues identified during training to internal
Information Services technical support teams and engineers.
Participate in drafting, development, and distribution of routine technical awareness
campaigns.
Perform floor support, visiting offices and workspaces and provide support and training
on a regular basis.
Create eLearning videos to supplement and reinforce live training.
Strategy & Planning:
Coordinate with practice and department leads to assess departmental training needs
and objectives.
Create, administer, analyze, and report on end user needs assessments.
Develop and coordinate an overall training program curriculum for end users of all
types.
Develop and implement educational strategies, methodologies, and delivery
mechanisms to achieve Firm knowledge development goals.
Acquisition & Deployment:
Participate in identification and recruitment of external instructors and course providers
for specialized training needs as requested by the Director of Training.
Conduct research into computer-based training products and learning management
tools and services in support of development and purchasing efforts as requested by the
Director of Training.
Knowledge, Skills and Abilities:
Excellent written and oral communication skills, including instructional and
presentation skills.
Excellent interpersonal skills, with a focus on motivational skills and positive attitude
Ability to conduct research into course development and delivery concepts, as well as
technical software issues.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed with strong analytical and problem-solving abilities.
Strong customer service orientation
Ability to establish and maintain effective working relationships in or out of a team
environment.
Ability to organize workflow and use time efficiently.
Ability to demonstrate attention to detail and accuracy.
Must maintain confidentiality of work related information and materials
Understands and adopts the organizational structure.
Possesses the attitude of collaboration and sharing.
Willingness to learn and adopt new methodologies.
Flexibility and willingness to respond to issues during and outside of core business
hours.
EDUCATION AND EXPERIENCE:
College degree preferred
5+ years relevant training experience in a law firm or professional services environment
Expertise with software applications in use by Firm including: Microsoft Word,
Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Adobe Acrobat, Litera,
NetDocuments DMS, Innova, Webex, TechSmith Camtasia, and CRM systems
