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Crisis Management 4-Step Process: Potential Crisis Imminent Crisis Acute But Manageable Acute and Unmanageable

The document outlines a 4-step crisis management process: 1. Crisis prevention - taking proactive measures to prevent or reduce the likelihood of a crisis. 2. Crisis containment - taking defensive measures to stabilize an imminent crisis. 3. Crisis resolution - taking offensive measures to resolve an acute but manageable crisis. 4. Crisis recovery - taking orderly withdrawal measures to manage an uncontainable crisis.

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Lotfi Boughadou
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50 views4 pages

Crisis Management 4-Step Process: Potential Crisis Imminent Crisis Acute But Manageable Acute and Unmanageable

The document outlines a 4-step crisis management process: 1. Crisis prevention - taking proactive measures to prevent or reduce the likelihood of a crisis. 2. Crisis containment - taking defensive measures to stabilize an imminent crisis. 3. Crisis resolution - taking offensive measures to resolve an acute but manageable crisis. 4. Crisis recovery - taking orderly withdrawal measures to manage an uncontainable crisis.

Uploaded by

Lotfi Boughadou
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Crisis Management 4-Step Process

Potential Imminent Crisis Acute but Acute and Unmanageable


Crisis Manageable

Phase 01 Phase 02

Crisis Prevention Crisis Prevention Fight Off Orderly Withdrawal


(anticipatory) (defensive) (offensive) (liquidation)

PROACTIVE CRISIS MANAGEMENT REACTIVE CRISIS MANAGEMENT

Organizational Crisis

Threat of Viability

Liquidity Crisis
Crisis Management Process

Point to Consider Clarify Analyze Strategize/Plan Implement Steer/Monitor

Identify the corporate crisis Review and assess the situation Plan objectives Clarify responsibility Supervise projects
Accept the crisis and consequences Reassess goals Train crisis team & plan crisis workshop Create detailed resource plan Review projections/key figures
Overcome fear , anxiety and frustration Verify resources Supplier & customer evaluation, develop Allocate tasks & implement measures Lead by example
Management
scenario Create schedule Evaluate & adapt measures
Map milestone & phases Create a feeling of accomplishment Create a feeling of accomplishment
Learn from lessons

Overcome fear and frustration Participate


Understand the emotional response Communicate
Recover motivation and willingness to Be available
Employee perform

Implement Mediate Measures Measures & Actions

Measures Environmental Risk Management

Project & Conflict Management


Steps in Crisis Management

01 02 03 04 05 06

Identification Initiate crisis Perform a general Define immediate Creation of a Implement and
of crisis management analysis measures restructuring plan monitor

Identify the crisis & Create crisis management plans & strategies, Data analysis & Steer, implement,
damaging activities define objectives strategic measures adapt & evaluate
Crisis Management Cycle

01 02 03 04

Start Step End Step

Precaution Preparation Control Follow Up

Risk management and analysis Crisis organization planning Notify emergency organization Return to normalcy
Risk communication Networks/partnerships Create crisis unit Standard procedure for workflow and
Early warning systems Crisis communication implementation Crisis communication plan processes
Identify critical processes Reporting system Technical tasks Operational documentation
Identify relevant links to other Staff & training plans Information management Evaluation meetings
company divisions Operational documentations Final Report

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