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ROAM Analysis: Issues

This document summarizes 7 issues facing a plant delivery company and the corresponding actions taken to address each issue. Issue 1 was that 10% of plants were not being potted properly, but contacting the warehouse resolved the issue. Issue 2 was customer complaints, which were mostly mitigated by offering replacement plants. Issue 3 was a software problem preventing customer communication, which was owned to be fixed. Issue 4 was some subscription cancellations that could not be prevented but had minimal impact. Issue 5 was a lack of delivery drivers, which was owned to be addressed by hiring more. Issue 6 was late deliveries, which was mitigated by more efficient routes. Issue 7 was a tight budget, but spending was reassessed and resolved the problem

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827 views3 pages

ROAM Analysis: Issues

This document summarizes 7 issues facing a plant delivery company and the corresponding actions taken to address each issue. Issue 1 was that 10% of plants were not being potted properly, but contacting the warehouse resolved the issue. Issue 2 was customer complaints, which were mostly mitigated by offering replacement plants. Issue 3 was a software problem preventing customer communication, which was owned to be fixed. Issue 4 was some subscription cancellations that could not be prevented but had minimal impact. Issue 5 was a lack of delivery drivers, which was owned to be addressed by hiring more. Issue 6 was late deliveries, which was mitigated by more efficient routes. Issue 7 was a tight budget, but spending was reassessed and resolved the problem

Uploaded by

Shikha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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ROAM Analysis

Issues

Issue 1 10% of plants are not being potted properly.

Customers are complaining.


Issue 2
There is a software issue preventing your
Issue 3 customer relations team receiving all
requests and complaints.

Some customers are canceling their


Issue 4
subscriptions.

Issue 5 There are not enough delivery drivers.

Issue 6 Plants are being delivered late.

Issue 7 Your budget is tightening.


s
Actions ROAM designation

You contacted the warehouse to update the potting process and Resolved
have had no issues for two weeks.

Your team reached out to the customers, listened to their issues,


and offered to send them a free round of new plants. Most Mitigated
customers were satisfied with this solution.

You assign your IT Specialist to fix the problem as soon as


Owned
possible.

Your team checks in with the customers and, despite offering


them a subscription promotion, they still want to cancel. There is Accepted
nothing you can do, but the impact is minimal.

You assign your HR Specialist to schedule a hiring day to hire


Owned
and onboard more drivers.

Your team reassessed the delivery routes, making them more


Mitigated
efficient and minimizing late deliveries.

Your Financial Analyst reassessed project spending and was able


to increase the budget. The additional money was enough to Resolved
offset recent losses.

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