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8D - Problem Resolution Report: Invoice No. Grade/ Size (MM) /condition Heat No

This document provides a problem resolution report for line marks observed on stainless steel bars supplied to a customer. The report details the immediate containment actions taken, a root cause analysis identifying scratches from mechanical rubbing during eddy current testing, corrective actions implemented including replacing steel bushes with brass and additional polishing, and verification that the corrective actions addressed the problem which is now closed.

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322 views2 pages

8D - Problem Resolution Report: Invoice No. Grade/ Size (MM) /condition Heat No

This document provides a problem resolution report for line marks observed on stainless steel bars supplied to a customer. The report details the immediate containment actions taken, a root cause analysis identifying scratches from mechanical rubbing during eddy current testing, corrective actions implemented including replacing steel bushes with brass and additional polishing, and verification that the corrective actions addressed the problem which is now closed.

Uploaded by

pm metlab
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

[Link].

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8D – Problem Resolution Report F/QAD/221A

Complaint No. F/CM/219/2019 Invoice No. L744/2019-2020


Stainless steel Bright Grade/ Size
Part Name 1.4105/8.00/Annealed
Bar (mm) /Condition
Report Date 02/07/2019 Heat No. VY5158
New √
Customer Devi Problem Status Repeate
d
D-1 Problem Description
What
Customer Description of
Line marks observed on the component.
Problem
Precision Description of
Scratches on the bar and machined component.
Problem
Where At customer end.
Complaint Quantity 950 Kgs
D2-Team Members
1. Mr. Rathnakumara 2. Mr. Gourav A
3. Mr. Kiran 4. Mr. Prakash
5. Mr. Sachin Meshram 6. Mr. Sachin Kumar

D3-Immediate Containment Action / Short Term Action

Inspected the lot at the customer end and discussed the corrective action and root cause analysis
with the production team.
D4-Root Cause Analysis
Why-Why analysis Why not Detected
Why-1: Line marks appeared on the
Why-1: Why scratches were not detected?
machined component?
Ans-1:In eddy current test defect of 0.1 mm depth
Ans-1: Micro analysis reveals scratch
can be detected and the depth of the scratches was
marks on the component and supplied bar.
less than 0.1 mm.
Why-2: Why Scratches generated on the
bar?
Ans-2: Due to mechanical rubbing
scratches has been generated.
Why-3: Why mechanical rubbing
occurred?
Ans-3: Mechanical rubbing might occurred
due to the sharp edges of bushes used in
eddy current test.
D5-Corrective Action

1. Steel bushes used in the eddy current test is to be replaced with Brass bushes.
2. Tranining has been given to the operators by the inspection inchrage.

D6-Implementation of Corrective Action

Page 1 of 2
[Link]. :
8D – Problem Resolution Report F/QAD/221A

1. Steel bushes has been replaced by Brass bushes.


2. Belt polishing has been made mandatory before finial inspection.
D7-Review- Documents/Systems

Sr. √ if
Documen Docume Presen New
No YE Resposibility Target Date
ts nt No. t Rev. Rev.
. s

Process
1. Flow NA - - - - -
Diagram

2. PFMEA NA - - - - -

Control CP/ED-
3. √ R3 R4 Mr Kiran C 05/07/2019
Plan 01
D8-Problem Closure
Open

Status Under Monitoring √

Closed

Page 2 of 2

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