CORE COMPETENCIES

IT Professional seeking assignment in IT

Delivery / Service Management
Software – Managed Services, Service
Technology Planning / Architecture
Program / Project Management Delivery, Architecture, Application

Stakeholder Management Development / Maintenance,

People Management
Project/Program Management, Migration &
Migration & Transition Management
Business Analysis / Solution Design / Maintenance Integrations | Leadership & Strategic IT

Planning

CAREER HISTORY

Aug’17 – Program Manager (Assistant General Manager) @

Feb’19 Karvy Fintech Pvt Ltd, India [email protected]

May’15 – Service Delivery Manager @ Oakton (A Dimension

Aug’17 Data Company), India
+91 8008932031
Aug’13 –
Freelance Consultant
SOFT SKILLS
Apr’15 Communication
Team Player
Dec’10 – Problem Solving
Service Delivery Manager @ Oakton, India
Jul’13
Analytical

Dec’08 –
Applications Consultant @ Cognitim Inc., USA
Apr’10 PERSONAL DETAILS
Address: Nanakramguda, Hyderabad
Jun’05 – IT Consultant @ Sony Electronics Asia Pacific Pte Languages: English, Telugu & Hindi
Aug’08 Ltd, Singapore

Nov’97 –
IT Consultant @ Xcellink Pte Ltd, Singapore
May’05

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 PROFILE SUMMARY
 Competent professional with around 18 years of diversified experience in driving Service Delivery Management,
Project / Program / People Management, Business Analysis, Solution Design / Architecture & Application
Maintenance, Migrations, Incident Management, Change Management, Integration & Data Conversions.
 Demonstrated experience in Global corporate business units, with IT Service Providers at offshore, onsite, external &
internal vendors.
 Program management on Application and System Integrations and Full Cycle Systems management.
 Managed software application maintenance and support of customer facing websites in Investment (under regulatory)
Services, Utilities and Supply Chain / Logistics Business domains.
 Hands-on experience in Request Fulfillment, Minor to Major Incident Management, Problem and Change Management as
per SLAs & in line with industry best practices.
 Led high performing teams with strong adaptability to detail-oriented approach for managing high team performance
through mentoring & problem-solving.
ORGANIZATIONAL EXPERIENCE
Aug’17 – Feb’19 Karvy Fintech Pvt Ltd, India as Assistant General Manager
 Headed Karvy Fintech’s Global Fund IT Services.
 Planning, Delivery, Quality Compliance, Resource Utilization and Customer Satisfaction.
 Provided leadership to entire IT Support team of Karvy Fintech Global Fund Services.
 Gathered requirements and supported various client digitization projects and supported digitization journey.
 Lead Application Integrations, Development, Operations. Team comprises of contractors in support of on premise business
systems and hosted applications.
May’15 – Aug’17 Oakton (A Dimension Data Company), India as Service Delivery Manager
 Managed project delivery, application maintenance and support in Managed Services (of varied technology – MSBI, MS
CRM, MS Dynamics AX, SharePoint, Sitecore, Xamarin, Middleware, ESB, TM1). Transitioned application solutions into
support from 3rd party vendor.
Aug’13 – Apr’15Freelance Consultant
 Worked on short term projects and provided technical training particularly in Oracle BI
Dec’10 – Jul’13 Oakton, India (an Australian IT Services Firm) as Service Delivery Manager
 Headed Managed Services team and delivered Oracle EBS Platform setup/support services to tier 1 & tier 2 Australian
clients. Ensured the SLA for delivery & operations management by handling transition projects.
 Created policy and support procedure documents.
 Established 24x7 support model (includes Service Desk) from offshore.
Dec’08-Apr’10 Cognitim Inc., USA as Applications Consultant
(Sub-contracted to Federal Home Loan Bank, USA as Technical Project Manager)
 Managed Database/DWH Architecture, project plans, resource allocation estimates, execution & schedules for completing
DWH system implementation.
Jun’05-Aug’08 Sony Electronics Asia Pacific Pte. Ltd., Singapore as IT Consultant
 Functioned a variety of roles including Systems Analyst to Project Manager while working on various projects.
Nov’97- May’05 Xcellink Pte Ltd, Singapore as IT Consultant
(Sub-contracted to Hewlett Packard & Sony on various IT projects)
HIGHLIGHTS

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At Oakton
 Bagged Best Team Award from CIO of Leighton Contractors (Oakton’s client) where I was managing offshore DBA team
which provided excellent services to client
 Conceptualized the practices to initiate database administration at offshore for enhancing customer satisfaction
At Sony
 Bagged Best Project Award for a Logistics Billing Application that was implemented for Sony Logistics Singapore, which is
an internal customer to Information Systems division in Singapore. I was playing Team Leader for the project

CERTIFICATIONS / TRAINING
 Currently attending Cloud Architect (AWS and Azure) & DevOps training – (in-progress)
 Dell Boomi – attended Developer & Architecture training in Oct/Nov 2016
 ITIL V3 Intermediate from EXIN, Nederlands in 2015
 Certified ScrumMaster, Scrum Alliance, USA in 2015
 PMP-PMI Certification from Project Management Institute, USA in 2005
 ITIL ® Framework (certified in ITIL ® V3 Foundation) from EXIN, Nederlands in 2012
 Oracle BI Foundation Suite 11g Certified Implementation Specialist from Oracle, USA in 2013
 Oracle (R) Database SQL Certified Expert from Oracle, USA in 2013

TECHNICAL SKILLS
Worked on various technologies, and some of them are:
 Web Technologies (.Net, MVC, Java, HTML, CSS), Web API, Azure, AWS, Xamarin, Integration, Sitecore
 Oracle EBS, OBIEE/BIA, Crystal Reports, Dynamics AX, APIs, TOAD, UNIX Shell Scripts, EDI, MS SQL Server
 Sharepoint, Informatica, Middleware, JIRA, ETL, PL/SQL, VSTS, Git, PowerBuilder, Pro*C, Jscript, Control-M, COBOL,
Microservices, MongoDB

EDUCATION
 Master of Computer Applications (MCA), GITAM University, Visakhapatnam, India
 Master of Business (Information Technology) from Curtin University of Technology, Australia
 Bachelor of Arts (Economics), Osmania University, Hyderabad, India
 Data Preparation & Computer S/W, National Council for Vocational Training, New Delhi, India
 Intermediate (Mathematics, Physics, Chemistry), Board of Intermediate Education, Hyderabad