IG1_IGC1-0005-ENG-OBE-QP-V1 April21
Task 2: Influencing health and safety culture
To improve health and safety performance in the supermarket, you know that you need to positively influence
health and safety culture.
What appear to be the negative indicators of health and safety culture at the supermarket?
Answers
- Work overload
- Given safety less priority
- Insufficient safety training
- The training was a bout company values not safety or how to perform the work
- Lack of supervision
- No job description
- Do not know how to report problems and issues
- Might get punished for complaints
- Previous enforcement visit
- Only told not to operate the compactor
- Compactors continue to work event it is not safe
- No revisiting from manager to the compactor
- No other actions have been taken rather than informing workers not to use
- The young worker ignores the safety sign
- Turnover without notice
- Uncompleted sop
- The worker opens the safety gate
- Young worker call emergency service because he doesn’t know what to do or whom to call in similar cases.
- No first aider
- No action from store manager after the accident – no investigation.
- Force to finish investigation quickly
IG1_IGC1-0007-ENG-OBE-QP-V1 Aug21
Task 8: The legal reasons for health and safety management
What appear to be the legal reasons for the way health and safety is managed at the workshop?
Answer
When the organization has an accident there is often an injury. The legal reasons for managing workplace health and
safety relates to the framework of laws that govern the conduct of business and organization.
Specifically, article 10 of R164 puts the following obligations on the employer some were breached causing a work-
related injury:
The Employer did not provide safe workplace by existence of the pneumatic wrench in the workplace that poses risk
on the tyre fitter causing him to be tripped. He provided the appropriate training for workers who demonstrate
familiarity with the health and safety policy through a safety induction, risk assessments and emergency procedures
as per the inspector investigation. the employer fails to provide proper supervision as the tyre fitter invites the
customer into the workshop to view the wear. They take the customer to the car, which is still raised up on the four-
post vehicle lift.
The Employer is responsible for overseeing all health and safety matters. This includes ensuring legal compliance,
which in turn partly avoids enforcement action and any associated criminal or civil proceedings against the
organization. The compliance with legal requirements will avoid any corresponding punitive measures from courts
such as fines.
The work-related injury occurred in the tyre fitting organization result in the injured worker to raise trend of
personal accident compensation claims and associated payments, services for which are widely advertised in the
media as a result of this failure to comply with legal standards that may lead to enforcement action by the
authorities or prosecution through a country’s criminal courts.
IG1_IGC1-0001-ENG-OBE-QP-V1 Aug20
Task 4: Working within a health and safety management system
To satisfy the expectations of the Inspector, you have developed a formal safety management system in
line with ISO 45001.
Based on the scenario only, what are the likely benefits to the organization of having this formal safety
management system?
Answer
ISO 45001 can be used by the organization as a proof of a robust OHSMS as the certification based on the PDCA
(plan, do, check, act) management cycle which can help the organization in achieving various goals in OH&S.
As in the scenario the leadership and worker participation was clearly noticed by being aware about that there are
frequent near misses between FLTs and workers, and collisions with products causing damage and spillages also they
stated that There are no written records of any of these but the top management also must be personally involved in
driving and promoting the safe working environment, as in the scenario the top management showed lack of
participation as workers stated that the top management are rarely visit the warehouses also they don’t care about
workers complains as there were no written records of any complaints also the top management showed a huge lack
of leadership by refusing to provide enough money for safety countermeasures and enhancing the working
environment. And by applying ISO 45001 the leadership and participation of the top management can be enhanced.
A miss planning was noticed because in the working sites it requires that an ongoing planning process forms a part of
OHSMS so that hazards, risks, and opportunities for improvement can be achieved as in the scenario the top
management showed a huge lack of responsibility towards opportunities for improvement.
Also, there was a problem in planning the emergency situations because after the accident occurrence no
emergency precautions were done after talking to the workers (ex: first aiders), also a lack of hazard identification
and risk assessment were noticed which is clearly shown by having goods stacked in the aisles and blocking the
designed walkways also stepping in the vehicle routes by workers show hazard of interference between vehicles and
pedestrians. Hazards identification and risk assessment will help avoid such hazards or at least mitigate the severity.
As in the scenario the management showed irresponsibility with the operation clause of ISO 45001 by eliminating
the hazards and reducing the risks by having no safety representative worker also a number of violations were
noticed in sites without any action (ex: storing spare parts in walking aisles).
As a performance evaluation it requires a systematic internal monitoring and reviewing of OHS performance which
will help in return of achieving the concept of continual improvement, but it was clearly not achieved due to lack of
top management commitment towards monitoring and reviewing process.
Also, one of the financial benefits of applying ISO 45001 is to avoid any future claims for compensations as in the
scenario the injured worker issued a claim for financial compensation.
Applying the ISO 45001 will help in detecting the competency of all concerned parties all over the working sites (ex:
workers, contractors) also it will help obtaining the possible improvements which were discussed with the inspector.
IG1_IGC1-0005-ENG-OBE-QP-V1 April21
Task 2: Influencing health and safety culture 2
To improve health and safety performance in the supermarket, you know that you need to positively
influence health and safety culture.
What appear to be the negative indicators of health and safety culture at the supermarket? (20)
Answers
- Work Overload
- given safety less priority
- insufficient safety training
- the training was a bout company values not safety or how to perform the work
- lack of supervision
- no job description
- do not know how to report problems and issues
- might get punished for complaints
- previous enforcement visit
- only told not to operate the compactor
- compactors continue to work event it is not safe
- no revisiting from manager to the compactor
- No other actions have been taken rather than informing workers not to use
- the young worker ignores the safety sign
- turnover without notice
- uncompleted SOP
- the worker opens the safety gate
- young worker call emergency service because he doesn’t know what to do or whom to call in similar cases.
- no first aider
- no action from store manager after the accident – no investigation.
- force to finish investigation quickly
IG1_IGC1-0007-ENG-OBE-QP-V1 Aug21
Task 3: Demonstrating management commitment 3
Management commitment is an important part of health and safety culture.
Based on the scenario only, how does the manager demonstrate commitment? (20)
Answer
- the manager overseeing all health and safety matters.
- the commitment to ensuring legal compliance.
- the care to avoids enforcement action and any associated criminal or civil proceedings against the
organization.
- the manger regularly seen in the tyre fitting workshop
- the manger talking informally to trained workers about health and safety.
- the company philosophy is the way things are done is ‘safety first’.
- the manger managing risks beyond legal and accredited standard requirements.
- Suitable risk assessments and associated safe systems of work are understood by the workforce.
- Workers receive adequate health and safety information and inductions.
- the company sitting HSE goals zero lost time accidents each year.
- the manger frequently carries out workplace inspections.
- the manger fosters a culture of incident reporting and investigation that identifies root causes to prevent
repeat incidents
- availability of separate pedestrian access in the building
- the company display HSE policy at the entrance, also the health and safety management system certificate,
and public liability insurance.
- tyre fitter trained by the company as a first aider,
- the manager starts to investigate the accident
- the manager communicates the findings to the workers
- the Manager report the accident to the enforcement authority by online form
- the company has HSE documentation system
- the company care about HSE culture which has been demonstrated by the familiarity of the workers for
health and safety policy, risk assessments and emergency procedures.
IG1_IGC1-0007-ENG-OBE-QP-V1 Aug21
Task 5: Accident investigation 5
(a) Why was it important to secure the scene of the accident? (6)
Note: You should support your answer, where applicable, using relevant information from the scenario.
(b) Based on the scenario only, how did the manager effectively secure the scene? (2)
(c) Based on the scenario only, what immediate actions did the manager take to gather information for
the investigation? (7)
IG1_IGC1-0005-ENG-OBE-QP-V1 April21
Task 5: Determining individual human factors that negatively influence behaviour (10)
What individual human factors might have negatively influenced the behaviour of the injured worker?
Note: You should support your answer, where applicable, using relevant information from the scenario
Answer
No sufficient training to temporarily workers.
Limited instruction about how the work could be done
Less experience of the temporary workers
Young age makes them still immature
The temporary workers Un aware about company policy
The temporary workers Un aware about how to report any issue, defects, or problems
Limited instructions about the faulty compactor to the workers in compactor area only
Limited information to the night shift manager about the compactor
Ignoring the safety sign (authorize worker only)
Young unexperienced worker controls the compactor
Opening g the safety gate by the experienced worker (poor risk perception)
Limited instruction about emergency procedures and who to call
IG1_IGC1-0006-ENG-OBE-QP-V1 June21
Task 3: Suitability of the generic risk assessment (10)
Based on the scenario only, comment on the company’s approach to assessing health and safety risks.
Answer
1- Identify the hazard
Positive points
- the manager visits clients and assesses their removal requirements
- the manager visits the warehouse site each day to carry out an inspection
- the manger speaks personally to each worker regularly and to be kept up to date with any problems
Negative points
- not all hazards have been identified - access to the client’s house was limited, with a long, graveled
driveway that was too narrow for the large removal vehicle to negotiate
2- Who might get harmed
Positive points
- identifying people involved in each job – it might be just a single driver or several vehicles and multiple
porters
Negative points
- it cover the people involved in the activity only outside – no coverage for customers, people from public or
staff Inside the company
3- Evaluate the risk
Positive points
- The manager evaluating any potential problems or issues at the customer location
Negative points
- Insufficient evaluation when the driver felt that the job needed to be done differently, including more
workers being allocated to this task
4- Record the findings
Positive points
- short induction training session to new workers, that involves a tour of both sites, health and safety
information (including first-aid and emergency arrangements) and information on relevant policies and
procedures
- 2 persons trained as first-aiders. completed a ‘first aid at work’ course.
- Fully stocked first-aid boxes are located at each site and the contents are replenished as required.
- a safe system of work is in place.
- Drivers must use a banksman when maneuvering.
- Clearly marked pedestrian walkways, forklift truck routes
- Drivers and porters take pride in cleanliness and tidiness in warehouse
- Manual handling training is carried out annually by an external training company
Negative points
- no first aid training to the drivers and porters
- No first aid box in vehicles
- No proper way for communication
5- Review
Positive points
- the HSE advisor analyze both the generic risk assessment and the safe system of work for
removals on domestic premises
Negative points
- Documents were produced five years ago.
- Insufficient risk review when the driver has previously complained about not enough people being allocated
to large or difficult jobs.
IG1_IGC1-0008-ENG-OBE-QP-V1 Oct21
Task 1: Investigating near misses (15)
What arguments would the manager use to convince the experienced worker that this near miss incident
needs investigating further?
Note: You should support your answer, where applicable, using relevant information from the scenario.
Answer:
Arguments:
1. Identification of root cause, we can know the mistakes that regularly happen and to reach
the corner of the problems easily. We can know that this is negligence of management or the
workers or what is the main issue that caused this accident.
2. Identification of corrective actions, we can identify the corrective actions after identifying the root
causes. In case any future accident might happen, what we shall do.
3. To avoid recurrence, any organisation where any accident/ fatality happens, it means there are
around 50 near mises happening and without any action being taken. So, any organization having
near misses shall take corrective actions immediately.
4. To gather the records for future, this accident shall be investigated so that we can have the proper
documentation to present this to the governmental bodies (labor inspectors} or if we want to make
some changes in the health and safety systems.
5. Legal reasons, it is mandatory for the law that we have documented reporting to prevent the
consequences of enforcement authority actions.
6. To manage the complaints, we can give this to experienced persons.
7. Staff high morale, we want our staff to provide good productivity, good results and good output at
work.
8. Risk assessment review in future.
9. Discipline at work. صح بس محتاجه شرح
10. Data gathering, to know either this accident happens trend wise or what and this accident happened
first time or happened many times. We can record the register of accidents through data gathering.
We can get quantitative form of statistics.
11. Reporting, today this accident is near miss but can be converted into an accident or fatality in future.
12. in management system.
13. Policy improvements.
14. Wastage of time, for example, if you did not have records and did not investigate and you get an
enforcement action in future and maybe you will forget many things and you do not have any
records, then it will be waste of time to re-work on it.
15. Emergency response, if this accident had happened for the first time, then emergency response can
be prepared for the first time, but these types of accidents have already happened in this
organisation as we find in the scenario, so we must review the available emergency responses.
IG1_IGC1-0006-ENG-OBE-QP-V1 June21
Task 8: Reactive monitoring information that gives cause for concern
Based on the scenario only, comment on results of reactive monitoring at the company that should be a cause for
concern.
Answer
The results of the reactive monitoring at the company that should be a cause of concerns are as follows:
Management is not committed to controlling accident rates because 2 accidents occur, and injuries and near-miss
are occurring very frequently.
Because of the earlier accident, high compensation was claimed by the injured worker but there is no improvement
shown by the management.
Because of the frequent accident, medical costs and subsequent investigations incur greater costs to the company.
The removal company didn’t concern about workers' health and safety so the legal authority gives improvement
notice to the company, if more accident occurs in the future there may be a prohibition and high penalty issue to the
company.
Management didn’t have a proper safety system of work and risk assessment as it was not reviewing for the last
five years.
After the near-miss in the company management did not appoint competent people to do their job because there
are many young and inexperienced porters are present in the company.
The near-miss incident was not investigated by the manager and its ignorance might cause an accident.
Many Protests were done by the workers Complaining about Working Conditions was never taken seriously by the
company management.
Staff turnover rates, Absenteeism, and sickness rates which are consistent with reports of increased
musculoskeletal disorders are getting high in the company is a cause of concern.
