Name PORIKA SURAJ
Question 1
Write your answer here.
INSTANCE 1: The first instance where the friction between Lisa and Linton was during her first day in the
office. Linton remarked that ‘she doesn’t like MBAs’. This remark along with the cool and disinterested welcome
she got from her boss was a primary friction point.
INSTANCE 2: Richard Clark, the group product manager who had impressed her during the recruitment
process barley recognized her nor welcomed her into the organization. He had given her a cold welcome.
Question 2
Write your answer for Part A here.
Trait Level: High/Low Example supporting the answer
Openness to HIGH Scoville moved from the operations department to
marketing department with sharp contrasting roles.
Experience
This was the reasoning behind his high score.
Conscientiousness LOW The copying episode with Lisa where Scoville was
frantically making changes at the last moment is evidence
for his low conscientiousness.
Extraversion LOW He doesn’t mingle well with other department workers.
This was evident when he doesn’t join them for lunch.
This point can further be supported by the fact that a
challenge is getting things done from other
departments.
Agreeableness LOW He was critical in his approach. This was supported by the
events of Lisa’s first day interactions with him where he
was extremely critical of MBA graduates. He was also
found to be extremely irritable by other employees
who took Lisa’s side later on.
Neuroticism HIGH Scoville was nice to Lisa in the beginning by answering he was
clearing her questions and doubts. BUt he threw a temper
tantrum during his disagreement with Lisa on the assumptions
on pure and Fresh’s pricing strategy. Due to this emotional
instability, his neuroticism score is high
Write your answer for Part B here.
Lisa can begin an emotional connection with Scoville. She could evaluate what ticks him and what doesn’t by
associating with him outside the office on an emotional level. She can make herself all-important to Scoville by
using her relations with other department colleagues in getting the work done quickly for him. Scoville’s
increasing dependence on her can improve her relationship with him.
Question 3
Write your answer for Part A here.
A model for self-awareness, personal development, group development and understanding relationship.
Write your answer for Part B here.
TWO WAYS IN WHICH LISA CAN IMPROVE
ON the basis of the analysis. Lisa should be more open to communicating with Scoville as she
now understands what are his trigger points and personality traits. She can be more careful
with her choice and words and actions and can use his eagerness to share knowledge to learn
about other facets of the job.
Lisa could try to be a” buffer” between Scoville and other peers. If Lisa encouraged other to
give him a hand. Scoville would realize that Lisa had a reward power which would give him
some benefits. She can use her skills and different marketing strategies that not only help in
completing the task.
Question 4
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Linton has used any of the below techniques:
The techniques states that the feedback should start with “I like, “I wish, and I wonder.
The 3-2-1 technique: It involves the following steps:
Name three things that you like.
Name two areas that could be improved in the employee’s work
Highlight the one thing that you liked the most.
CEDAR technique:
1. Context
2. Examples
3. Diagnosis
4. Action
5. Review
Basis on the technique:
She should have spoken about things she likes so far with the respect to her work and post that she
could have told her areas of interest and improvement.
Linton could also giver her specific instances where she felt that Lisa could have acted or reacted
better and maybe should have shared some anecdotes from her own professional life to learn from.
Question 5
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The three engagement tactics that could have helped Lisa in feeling more motivated to work.
1. Physical engagement: This is the extent to which the employees expand their efforts while doing job.
This increases the feeling of confidence and ensures that the employee is putting right energy and resources.
The company should encourage new joinees like Lisa to speak their mind without any fear of criticism or
judgement. This message should be clear to all manager level roles so that they reciprocate the same thing to
their teams.
2. Cognitive engagement: The employees should understand the company vision and strategies. The
more Knowledge the employee has regarding the organization goals and what is expected to her, more
creative the deliverables are. This focuses on whether the employee perceives their role task as meaningful.
3. Emotional engagement: The employee should feel emotional relationship with the employer.
Through this strategy the managers should build trust among employees and make them feel safe and
appreciated. Linton should have provided on the spot recognition for Lisa. When ever she thought that Lisa
has done good job. Even a small word of appreciation goes a long way in boosting the morals of an employee.
Question 6
Write your answer for Part A here.
Soft tactics Lisa can take help of are:
Impression management: A way of getting someone to see us likeable and trustworthy while
increasing the influence that we have on them. As Lisa is aware about the relationship
between Scoville and Linton. She can ensure that both of them look at her in the right light.
She can achieve this by effectively managing the smalls tasks Scoville is giving her while
simultaneously making letting Linton know how she has divided her time at the desk and what
tasks she has completed and capitalized on the reward power that Linton has and
simultaneously increasing her own referent power.
Exchange of information: Exchanging benefits or resources to ensure that the person you are
influencing is willing to accept your point of view. Lisa used to have hands on sleeve approach
during her summer internship. She can use that experience in assisting Scoville with
marketing projects whose deadlines are approaching. As usually he is un-organized and in
return, she can ask for more involvement in such projects. She can make the most of the expert
power advantage that Scoville has the informational power he posses by virtue of his
relationship with Linton.
Write your answer for Part B here.
Coalition formation: Groups with similar opinions push an idea through someone. As Lisa is
aware that rest of the staff including Linton’s boss has a positive feedback about her. She can
showcase her skill set to other colleagues at work and take their help to pitch across the
message about her positive skill set through word of mouth, This would be taking advantage of
her referent power.
Information control: Exploit access to information to change someone’s behavior in favor.
This can be very smartly utilized by Lisa, by not letting know of her conversation with Vernon
and playing it cool whenever the topic arises. This would make Linton anxious and her
behavior would definitely change towards her to access that piece of information.
Question 7
Write your answer here.
BREACH OF ETHICS BY LISA’S COWORKERS:
Lisa’s co-workers breached ethics at multiple occasions as per the case study. There are
numerous conflicts that arise and damage the relationship of Lisa with her boss and co-
workers.
Micro level: concerning the behavior of individuals working within or interacting with
businesses.
Mid-level: concerning the activities, policies, and governance structures of organization like
firms, non governmental organization(NGOs), professional associations, industry associations,
and regulatory agencies.
Marco level: Concerning the structure of markets and their regulation within a democratic
state and an international economy.
IN the case study the breach of ethics is covered under micro level and violate the Rights
approach and Fairness or Justice approach. This has been done by
1. Discrimination in treating employees
2. Non transparency in communication
3. Equal opportunity
4. Lack of mutual respect
Question 8
Write your answer here.
Three arguments to support the notion that Lisa should not discontinue or quite her job at Houseworld are:
1. The low choice alternative option. The strength associated with Right Away is the offer of the salary package
which is higher the House world. The demerit in choosing Right away is Lisa’s of self confidence to manage
the huge marketing responsibilities. Even though she can manage different tasks. She thinks that there would
be no long term goal and that she would not learn much from it because it is a small company.
2. If Benton leaves House world, She may be happy due to not having to deal with unhelpful management., but
she may be unhappy due to limited opportunities to grow as the company is small and she may regret her
actions of not trying to solve the problem at House world.
3. Staying in her position, she could develop a good reputation as an employee and future leader. She could
demonstrate her loyalty to the company and her ability to manage work with Scoville and Linton. She can
involve Vernon and explore the possibility of switching to another brand were interference.
She agreed that Lisa had enough job skills when Lisa did a good job on one important memo. Because he knew
Lisa’s job ability, He didn’t think Lisa should do a secretary’s job since she was hired as an assistant product
manager. He was unlike Linton and Scoville, willing to encourage Lisa to develop her expert power in the
organization. She should tell Vernon the truth and the problem that she really experienced. As Vernon is a top
manager, so he cannot understand every detail in organization. But this detail may be the reason that decreases
productivity. He need to access this information.
