Jose D.
(1/15/2022, 1:12:39 PM): Thank you for contacting PlayStation, my name is
Jose D. how may I assist you today?
Remember: Please do not refresh your screen as it will disconnect the chat session.
Thanks!
Jose D. (1/15/2022, 1:14:41 PM): Are you still with me? I’m afraid the system may
disconnect us soon if there is no activity, please reply back to ensure we keep our
chat active.
Me (1/15/2022, 1:15:00 PM): Im sorry
Jose D. (1/15/2022, 1:15:07 PM): No worries, William.
Jose D. (1/15/2022, 1:15:11 PM): How can I help you today?
Me (1/15/2022, 1:16:23 PM): Well i need help with my account because i need to
switch it to my new ps5 but i can’t because i forgot the password and i dont have
access to the gmail anymore
Jose D. (1/15/2022, 1:17:10 PM): I understand you are unable to login to your
account. Rest assured, I will do my best to help you recover access to your account
in the easiest way possible in your first contact today.
Please note that we will be working with the Online ID entered in the prechat form.
Jose D. (1/15/2022, 1:17:21 PM): To get started, would you be so kind to provide
the email currently linked to your PlayStation account?
Me (1/15/2022, 1:18:02 PM): Yeah just hold on
Jose D. (1/15/2022, 1:18:15 PM): Sure, I'd appreciate it.
Me (1/15/2022, 1:19:40 PM): Its [email protected]
Jose D. (1/15/2022, 1:20:02 PM): Thank you. Could you please confirm if you have
access to the provided email?
Me (1/15/2022, 1:20:16 PM): I don’t
Jose D. (1/15/2022, 1:21:21 PM): It's fine. By any chance do you remember and have
access to the very first email used when creating your PlayStation account?
Me (1/15/2022, 1:21:42 PM): This is the first that i used
Jose D. (1/15/2022, 1:22:40 PM): Thanks for the clarification. Just to make sure
would you be so kind to double check and confirm the Online ID of the account you
need to recover access to?
Me (1/15/2022, 1:23:21 PM): xd___bruh
Jose D. (1/15/2022, 1:23:54 PM): Thank you. By any chance do you have access to the
console used to create your PlayStation account or the first console used to login?
If so, would you be so kind to provide the serial number of that console?
Me (1/15/2022, 1:24:06 PM): Yes i do
Me (1/15/2022, 1:24:25 PM): How do i look for the serial number
Jose D. (1/15/2022, 1:24:57 PM): Happy to explain.
Jose D. (1/15/2022, 1:25:09 PM): The serial number is located at the back or at the
bottom of the console, under the bar code. Here you have 2 links with some
information about how to locate the serial number depending of the type of console
you have:
PS4: https://support.us.playstation.com/articles/en_US/KC_Article/PS4-Serial-and-
Model-Number-Location-1/?
PS3: https://support.us.playstation.com/articles/en_US/KC_Article/PS3-Model-and-
Serial-Number-Location1/?
I don’t want to let you go without asking you, will there be anything else I can
help you with? I’d gladly look into it for you.
Jose D. (1/15/2022, 1:26:37 PM): Once you have the serial just let me know.
Jose D. (1/15/2022, 1:26:41 PM): I'd gladly look into it.
Me (1/15/2022, 1:26:50 PM): The serial number is MB335955631
Jose D. (1/15/2022, 1:27:10 PM): Thank you very much.
Jose D. (1/15/2022, 1:27:17 PM): Please allow me a second as I look into it.
Jose D. (1/15/2022, 1:28:29 PM): Great news! I will go ahead and update your email
address now. Please provide me a new email that you have access to and is not
currently linked to a PSN account. You will need to use this email to sign in from
now on.
Me (1/15/2022, 1:29:47 PM): [email protected]
Jose D. (1/15/2022, 1:30:32 PM): Thank you very much. Please allow me a second as I
complete the update.
Jose D. (1/15/2022, 1:31:21 PM): Perfect. I’ve updated the sign-in ID of your
account I’ve sent a password reset link which will validate all the changes made on
the account. Check your inbox or spam folder to see if you have received it. The
link will expire in 24 hours, on rare occasions it can take up to 24 hours for the
email to arrive. I will also send you an email with some additional details about
how to safeguard your account information, and another one to verify your e-mail.
Please reset the password first, before attempting to verify your email.
Jose D. (1/15/2022, 1:31:56 PM): Could you please confirm if you have received the
password reset and verification emails to your new email address?
Me (1/15/2022, 1:32:23 PM): I have received them
Jose D. (1/15/2022, 1:32:57 PM): Perfect. All you need to do now is set a new
password and verify your email, once you do so, you are back on the account. Please
let me know once you've successfully completed these steps.
Me (1/15/2022, 1:34:27 PM): I have done it
Jose D. (1/15/2022, 1:35:04 PM): Great, you should be able to successfully login to
your PSN account now. I'm glad we could easily help you get back on gaming right in
your first contact with us today.
I don’t want to let you go without asking you, will there be anything else I can
help you with? I’d gladly look into it for you.
Me (1/15/2022, 1:35:25 PM): No that is all thanks
